Heather and her team at Eldercare Navigators were worth their weight in gold…read more I would recommend them to anyone. My family was struggling with how to get my elderly parents care. My mother has dementia and my father was struggling as her condition progressed, to the point where he couldn't find time to research respite care. We all rallied, but even with all the help our family could provide, it wasn't enough. We we drowning. With a few sessions with ECN, we had a list of vetted facilities and a expert guidance on how to navigate Medicaid. My parents are now settled in an assisted living facility and my father has help with mom. I cannot thank them enough. Anyone who has tried to figure out dementia care knows how emotional and draining the process is. We couldn't have done it without Heather and ECN.

Talked to Heather looking for some help with care for my father. She was very helpful and answered…read moreseveral questions. Unfortunately, my father passed before we needed to consider long term care and contract with her team, but her compassion was appreciated.

Kate made estate planning much easier than I thought it would be. She was friendly, efficient,…read morepatient with our questions and changes and flexible with finding the time for signing. I would highly recommend her services.

Kate Jones Law office was great to work with. Very professional, punctual, and broke things down in…read morea way I could understand. Her fees were reasonable and turnaround time excellent. I referred my whole family to her.

I don't know what I would have done without Banister. After the sudden loss of my mother I had no…read moreclue or desire to figure out what needed to be done. Vanessa made it so simple. She has the remarkable ability to navigate through all the must-do's and paperwork while at the same time being a gentle and loving support. She truly cares and that kind of service isn't easy to find.

Banister is an absolute must if you're struggling with a health crisis (oncology and beyond),…read moregrief, bereavement and family issues that come out of all of these issues. Their offices are a safe haven during stressful times and their calming, grounding professionalism is so supportive and caring. I can't recommend Banister Advisors enough - they are certainly a partner in life events and especially during challenging times.

Navigating options for elder parent care is daunting. Cost factors, financial implications, and…read morespecialized needs are all things I knew nothing about but had to grasp so I could find safe care and housing solutions for my mother suffering from dementia. After continuing deterioration resulted in my mom being hospitalized, we had to face the difficult reality that my dad could no longer care for my mom by himself. Kayla, our social worker from Kindred at Home, referred us to Derek Esses - and we could not have asked for a better partner to help find a home that met all our needs. During our initial meeting Derek patiently listened to all the elements that were important to us: a location that was close to my sister's home since that's the neighborhood my dad wanted to live in / care-givers who spoke our native language since my mom would toggle between that and English / a home that cooked food from our culture since mom seemed to be more interested in eating foods that were familiar to her / etc. He asked additional questions (are pets in the house ok ... what about children ... live-in care vs. shift-scheduled care ... etc.) to effectively match our needs with the available options that fell in our price range. Within two weeks, we had three options to discuss. My family and I visited two of the homes, met with the owners and staff, discussed cost factors ... and ... within approximately 6wks from the start of my engagement with Derek, my mom was moved and settled into her new home. Close to six months later, Derek Esses still checks in to see how my mom and our family are doing. I consider him our "local expert" for elder care options and services related to ensuring my folks live their best lives into their golden years. I've reached out with a variety of questions and recently asked if he might help connect relatives in CA with similar resources/services as they are also working through this process with our senior family members. He listens ... is always helpful ... super efficient ... truly empathetic ... and committed to providing exceptional service to his clients and partners. Derek made an emotional and difficult process very manageable for me and my family -- we are so grateful for his kindness, help, and expertise!

Olympic Solutions is a trusted advisor. They take the time to discover they details about their…read moreclients and different care settings. Ensuring that each client is set-up for success. Time is taken to ensure they right fit for now and long-term. Timely answers to questions and very fluid communication. Grateful for the candor on challenging situations and helps us provide the best service for the client and family. Olympic Living Solutions is who to call for dedicated care, compassion and trust. Thank you for all your hard work and the consistent follow up.

My father, who has dementia received care from Homewell. The care giver was kind and very helpful,…read moreassisting with meals, hygiene and company. My father was reluctant to receive help at first, but eventually gave in and accepted the help. Our experience with them was great.

HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

Severely understaffed, especially in Memory Care. A lovely facility that tricks you into thinking…read morethat the care will be excellent. They charge based on "care points", then they simply don't provide the care they say they will - basic stuff like tooth brushing, changing diapers for incontinent clients like my dad, helping them eat, not losing their clothes, you name it. Costs have inflated by 30% per year, while my dad has pretty much stayed the same. They have a few staff that really care, but they are so overworked that the overall experience is still bad. Beware!

Extremely understaffed. Employees having to work doubles and alone. No plan to hire more due to…read morelawsuits. Please read up on his place before you let a loved one live here. No enrichment director or assistant, no culinary director, other departments extremely low staffed. This is what they were sued for and it's still going on.