Network reliability is poor. If you have trouble with Xumo and/or streaming TV apps, the issue is usually related to their internet. You will never get a live body, just STUPID bots. It says (hilariously I might add) "Let me take a look at your equipment!" (Beg pardon!?) It then pings a signal to said equipment and tells you to give it 5 minutes. It often takes several tries. Not to mention the irritating nuisance of certain apps, like Disney/Hulu never connecting until they've verified who you are. They ask your user name, email addy, phone number, it asks you to verify the name of the subscriber, and enter your password. It always says your password is incorrect. Disney is policing that app to make sure no one is beating them out of a nickel, but we can't question why a trip to their parks costs $10K per family for 4 days. But that's a topic for another day. Spectrum's Xumo streaming device is C H E A P. Drop the remote on a hardwood floor and you'll be picking-up 100 cheap pieces of plastic to reassemble it. It can be done, I've done it. But I've reinforced mine with tape. Spectrum needs to Improve on every level. I hate to have to ditch them and go to another provider (or non provider and just join the apps on my own...via Roku or ? It's such an ordeal, it's exhausting. Tonight we watched 3/4's of a movie and it just FROZE. Never to resume. This service costs too much not to work. BTW, I sadly have them my internet and mobile business, along with a cable box for my 88 year old mother in law (who can't comprehend apps). I have a high tier internet set/up. So what gives? read more

spectrum did not give notification of billing changes until the day the new cycle of that bill was started and I ported out the next day. Today I came to find out they billed me for the month of February because the billing cycle started the day they notified me of the increased cost starting my search for another provider Mint Mobile that began the next day. I am livid they charged me for services I did not receive. read more

There are frequent outages that they refuse to fix. When you connect with service agents the only response they offer is to unplug and plug back in your equipment. my internet goes out on a regular basis and is the least reliable service I've ever had. I hate AT&T but am running there because Spectrum is awful. read more

If I could give Spectrum St. Louis zero stars, I would. The service is unreliable at best--frequent outages with little to no communication, and when you try to get answers, you're met with long wait times, automated runarounds, and unhelpful support. It's incredibly frustrating to pay premium prices for internet that cuts out during work meetings, streaming, or even basic browsing. Even worse is the customer service. Representatives often give conflicting information, and any attempt to cancel or downgrade service feels like navigating a maze designed to wear you down. And let's not forget the surprise rate hikes after the first year. St. Louis deserves better. If you have any other option, go with literally anyone else. Spectrum has consistently failed to meet the basic expectations of a modern internet provider. read more

Under no circumstances should anyone go to this location. The women behind the counter to do nothing but talk and waste time. People sit and wait for them to finish their conversations about other topics rather than focusing on their jobs. I finally left and went to a UPS store to drop off the equipment. You have to sign in at a kiosk and have no idea how long the wait time will be. I was in and out of the UPS store in two minutes. read more

Honestly the service itself was fine, but it's shockingly clear that the customer service representatives fear for their lives if they let you disconnect for good. read more

I've had Spectrum for internet (1 gig speed) for less than a month now. It goes out several times a day. Since coming home from work today, it has gone out at least four times. If it worked consistently, it would be great, but something is seriously wrong with their network for it to go out so frequently. read more

Talked to Spectrum on the phone today and they sent me into this store to pick up my modem and router to install internet service at my new house. Had the following conversation with one Darol. Darol: On the phone, did they talk to you about our phone service? Me: Yes. Darol: (something about the phone service) Me: I'm not interested. Darol: So what voice service do you have right now? Me: I'm not interested. Darol: Why aren't you interested? Me: ...Let's just proceed with me picking up the internet equipment. Darol: I want to know why you're not interested. Me: (silence) Darol, angrily: I'm not trying to sell you anything, you know. I just want to know why you're not interested. Then my equipment didn't work, and the Spectrum rep on the phone told me that this was because the modem and router had not been assigned to my account. Thanks for nothing, Darol! I get that Darol is supposed to try to sell me phone service, and that he likely gets a bonus if he does so, but since when does bullying your customer and undermining her service result in a positive experience? I can tell you that if I DO change my phone service, it will definitely not be with Darol or Spectrum. read more

It stinks. I cancelled my ATT subscription as Spectrum is in my building and is part of of my rent. I'd rather pay $300 to ATT rather than the shitty service I get from Spectrum read more

Went to this location to obtain new equipment to hook my television up. The line was long but everything went smoothly yet quickly. Customer service was very helpful. read more

They don't accept in store equipment returns due to covid. Why does your box says otherwise? I suggest you change the return label instructions or inform or update your employees of changes in your covid policy. read more

Spectrum - They don't accept in store returns - Internet Service Providers Near Me - St. Louis, Missouri

I was ready to cancel my entire account until Shanna Hawkins stepped in and was ablme to sort out a lot of bs that was going on with my account. don't call in but go to the store it's a lesson I've learned and will save you a lot of time and even more of a headache. anyway thank you Shanna Hawkins read more

I was considering upgrading my phone to the latest iPhone. I went into the store and asked the agent what kind of a trade-in could I get on a perfect iPhone 11 for a iPhone 12. He offered me $60. The phone I was trading in was immaculate. I was stunned at the low offer. Needless to say I didn't except their offer. I went to Apple and they gave me a $400 trade-in. I was also annoyed at the sales person treating me like I was inconveniencing him by asking for a trade-in figure. I won't go back. read more