We were nervous about building a pool since it was our first pool, so we did a lot of research and…read moremet with many builders. We are very glad we chose to work with Dolphin Pools. From start to finish, the entire process exceeded our expectations. Our salesman, Isaac Crouch, was fantastic and was always ready to help through the end of the build. He was knowledgeable, honest, and helped us design a pool that was perfect for our family and our backyard. Jake Wozniak, Adam Fish, and Brenda Alcott all did an amazing job keeping the project moving forward and making sure everything stayed on track. We loved that the team was incredibly organized and responsive, keeping us informed throughout the process and making everything feel seamless. We were very impressed by the excellent communication, professionalism, and attention to detail from everyone involved. The team genuinely cared about delivering a great experience and a beautiful finished product. If you're looking for a pool builder in Arizona, we highly recommend Dolphin Pools. Thank you to Isaac, Jake, Adam, Brenda and the entire Dolphin team for making our dream pool a reality!

Absolutely Amazing!…read more Not only did Dolphin Pools meet our expectations, they blew them completely out of the water (pun intended). I don't use words like spectacular, incredible, amazing, and awesome lightly. The process of building a pool is groundbreaking, in the literal sense. The timeline for this process took roughly 3 months from the dig to jumping into the water for a swim. Allow me to remind you that the process is never going to be perfect for such a large project. There are many stages to this massive commitment, such as designing, mapping, digging, plumbing, electrical lines, concrete, travertine, city permits, dealing with HOAs (and the list goes on). None of this is going to go without delays, corrections, ordering additional parts, weather issues, etc. That said, the experience with Dolphin Pools was nearly flawless every step of the way. My wife and I did our research, and based on Google/Yelp reviews, we decided to contact Dolphin Pools. From what I understand, there are a number of designers, but we had the great fortune of having Drew Siler assist us with designing our dream pool. From the moment we met Drew, we were instantly impressed and quickly moved forward with the project. Not only is Drew kind, honest, and thoughtful, but very professional. We had a plan, and Drew walked us through every detail with 3D pool design renderings. He listened to our wants, but always kept us grounded with what was possible within our property and budget. Drew made himself available at all times to answer our questions and continued to do so through the entire process. He told us it was possible to have the pool completed by my wife's birthday in September if everything went smoothly, and we made it. He is truly a man of his word and we couldn't thank him enough. I have to mention the excellent staff at Dolphin Pools as well. I would like to thank Nick, our Field Project Manager, who managed the many crews throughout the project. Also to the team managers Katie, Brenda, Laurie, Maria, and Tania that kept us informed through text, emails, and phone calls every step of the way. The crews included Hagarty Electric, Scholz Rebar, V Shotcrete Construction, Superior Pool Plastering, ACE Pool Repair and so many others. If you decide on getting a pool built, you should definitely consider Dolphin Pools. It's nerve-racking, noisy, dusty, and will inconvenience you for months, but I would do it all over again to get the perfect dream pool that we envisioned. We highly recommend Dolphin Pools, and 10 stars is not even close to enough!

Look nowhere else if you want the best possible experience start to finish. Shawn and his entire…read moreteam exceeded ALL expectations with communication, quality, and affordability. Phone calls and texts were answered immediately. All of the construction was clearly explained and done exactly on time. The workmanship is second to none. This spa made our yard look incredible and really is a beautiful piece of art. Everything was explained clearly as far as operation, maintenance, etc. I believe it would be foolish to hire any other company for your hot tub installation or service. We look forward to many years of enjoyment! Thank you Sedona Spa's!!!!

I had a terrible experience with Sedona Spas and owner Ross Herman. My 5-year-old spa developed a…read morestructural crack, which independent inspectors, including a licensed contractor, attributed to poor installation and a lack of proper foundational support. Despite our findings, Ross Herman repeatedly dismissed it as a "surface crack." He then blamed the issue on our pre-existing pergola and water drainage system, which were in place prior to installation and never flagged as a problem. I was particularly concerned to learn that Arizona law requires an ROC license for projects of this size, which Sedona Spas lacked at the time of our installation. I filed a complaint with the ROC, which resulted in a warning letter being sent to the owner. The advertised 20-year shell structure warranty was also misleading; the actual warranty is prorated and very limited. As our spa's structure is compromised and must be removed, I have requested a refund four times, but have been denied. This is the worst product and service experience I have ever had."

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I called up the store looking for a new/used lid for my cartridge filter. I was in luck (or so I…read morethought) as they did have one. I found a bunch on Amazon for $89 each, brand new. The person I talked from the store said he'd have to figure out what the price should be. 4 hours later, he called me back and said the price was $249!! What?? $249?!?! He tried to justify the cost as they "guarantee" the product and I wouldn't get a warranty/guarantee from Amazon. - BTW, Amazon DOES have a 30 day return policy and Pentair has a very good warranty on all it's products. Sorry, but I know when I'm being had! A $160 difference? Please. I'm very disappointed!

When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

We have had a weekly pool service for several years and after coming home to a green pool twice in…read morethe last 6 months we are now ONLY using Leslie's pools for water testing, and professional help in clearing, maintaining and balancing our pool water. I have nothing but positive things to say about the Leslie's pools on East Indian School Road. The staff and management at this location are focused on quality customer service and not on just trying to sell you products. In particular I want to say thank you to Jayden, the young man who helped us on that first day. When we came in we were feeling pretty desperate with a green pool and a pool service that had done nothing to remedy this disaster in the 5 days since we had returned home from a short holiday trip. Jayden's calm and professional manner took the edge off our frustration as he carefully outlined the steps we would be taking to reclaim our pool from swamp to blue oasis! This young man knows his pool chemistry and the art of balancing the water correctly. He has a thorough understanding of the science of pool water and the local Phoenix environmental factors affecting our pool. Each subsequent trip we have looked forward to Jayden's assistance. He is definitely as asset to this organization and we enjoy his gentle and friendly banter mixed with the professional step-by-step, (detailed) "prescription" we are given as we get back to sparkly clear water. The other employees at this location are all wonderful to work with but we are so impressed with this great young man, Jayden, I wanted to be sure the Organization understands what a treasure they have with him. Great job to Leslie's for having such great service and exemplary employees.

Horrible, Horrible, Horrible Customer Service. I purchased a part based upon my model and brand…read more Received an item that was 4 times the size of what I needed. Contacted Chat 4 times, each time they said wait 24-48 hours for a return label. I asked them to call someone to find out why my label isn't showing up, the person kept telling me to call. I already called, no one calls back. I spent over an hour with a Chat person who couldn't figure out how to email me my label. I even left a message for the CEO. I prior had ordered all my supplies through Leslie's and now they have lost my business. Inept.

I am appalled how bad my pool maintenance has been.I pay $150 dollars a month and live out of…read morestate so I relied on "Pool Troopers!" to maintain the 3 basic C's of my pool condition. circulation cleaning and chemicals. absolutely appalled. the chlorine is so high it's unhealthy to swim it a simple dip test showed. the water is super hard (I had them empty and replace only less than a year and I paid for that too) the pool vacuum I have doesn't work anymore and I wasn't informed. I live out of state and rely on these people to be honourable and do the work while I am honourable and paying every month. my pool is dirty and hasn't been brushed and green algae on the sides starting to form. complete Scam! I am working with my Amex to refund and pursuing legal avenues to recuperate my thousands lost with this unethical business. Shame on you!

Had appt scheduled for Friday last week. No show. No call…read more I called and they said I was scheduled for Monday. Very unprofessional. IF they even show up on Monday..... not sure I trust they won't be some people they picked on on a street corner to "service" their customers. EDIT: Update. It's a SCAM. Spoke to the owner this morning who said they called me on Friday to THEN schedule a time for Monday. Claimed "it's not an exact science. We CALLLLLED you on Friday...... to actually "schedule" an appointment." It is an exact science, it's called a CALENDAR! Previously, in order to book my "appointment" for Friday, I had to give my credit card information. I guess nowadays businesses are charging us for their gift from them to return our calls and schedule actual appointments. Absolute disgrace! Should be ashamed. I paid money, for what I THOUGHT was an appointment for them to show up on Friday, give me a diagnosis based on a pool chemical test of what chemicals my pool needed as well as an estimate. At which time I would have signed a contract for them to come back, at another scheduled time, to treat my pool. Geesh!