Itel Networks has a really great response time, and their cost savings over the local carriers is…read morefantastic. Blair is a person you really need to talk to if you need to save your business some money.

We had a phone stolen in transit. It's okay. That does happen. I understand. We finally get it…read moreproperly submitted in their system that our phone was stolen( their system is a huge part of the problem- the platform is terrible), but then we were told we had to submit a police report and return it to them within 3 days. I didn't expect them to make me jump through hoops as I have never even disputed a cent on my bill but that's okay, I called and had an officer come by and filed the police report. He said it would be three to five business days for the report to be available. Although I could possibly get it a day sooner if I go to the police station and ask for it in person. I do obtain it on the third day And while I'm at the police station, I receive an email saying that my case has been closed because I have not sent in supporting documentation. So I start the process all over again and upload all the photos of the package being ripped open and clear evidence of tampering. Keep in mind their policy for refunds and returns deceptively states that you have 14 days from the day you placed your order, NOT 14 days after the package was delivered. If the package takes 5 or 7 days to get to you, that is part of your review period to determine if you like the product. So with my wife's phone being stolen and the refund not progressing, I wanted to return my phone I had purchased. I was fed up after jumping through hoops (they also requested I file with the FCC and wanted a copy of the complaint filed, but as this was during a government shutdown I called the number they provided right in front of them which had an automated message saying they were closed due to lapse of appropriations/funding). It's not just this location. The other one on Roswell was terrible, worse than this one. I had to continue dealing with an issue while I was out of town so I visited the store in Chattanooga, they couldn't do anything either. I love the warm tone and effortless friendly vibe of the Filipino people, but don't expect the customer service center to be able to do anything. Pro tip for any polyglots reading this: if you do as my wife did when calling customer service and press 2 for Espanol, you will likely get a us-based representative. Ours just happened to be in Atlanta as well. At least they were Frank with what next steps we should take and told us there was no evidence of a replacement or report of a stolen device anywhere in their system. Comcast is a disgusting Monopoly. They mismanage taxpayer subsidized infrastructure funds And lobby, federal, state and local governments to block out alternative providers.. Because why compete when you can just pay to make competition illegal. Yes, they are cheaper than the big three, but far from the cheapest, and those cheaper options also include perks like international data. It took nearly 4 months for all this to be resolved. Most people would eat it despite the $2,000 loss as they have work and kids to take care of. Or they simply do not know how to work through the grueling process that Comcast intentionally forces you to go through in hopes that you will give up out of frustration. The mores of the corporation are structured such that their incompetence and ineptitude is the source of their profit. And that profit will come from you whether you can afford it or not.

Xfinity is the worst. Repeated outages for "planned service " without any notification. Their AI…read more"customer service" is also terrible. Avoid at all costs if you have any other options

Walked in with a simple request and got nothing but blank stares. The staff and manager acted…read moreconfused, condescending, and openly laughed instead of trying to help. Completely unprofessional and embarrassingly incompetent. This store does Verizon a disservice.

Terrible customer service online. Trying to get a phone I ordered online sent to the store and it's…read morepulling teeth.

Navigation had me doing a little Verizon scavenger hunt first, so heads up. Getting there was more…read moreconfusing than it needed to be. But once I made it inside, the experience straightened itself out fast. Staff was on it. Nice. Ready. Helpful without dragging the moment out. I had ordered something online for locker pickup, and the woman helping me jumped right up like she already knew the assignment. No attitude. No long face. Just straight to it. I had a few questions about setup and she had the answers immediately. That part mattered. Nothing worse than buying tech and then standing there while somebody reads the box with you. Not the case here. She knew what she was talking about and made the whole thing feel easy. The store was clean. Organized. Calm. In and out without the usual wireless store stress spiral. it's giving... one competent employee holding the whole franchise together.

Avoid this place-- the employees are all insane. They refused to allow me to pick up my home…read moreinternet box despite placing the order through the app and receiving texts that it was ready to pick up and they confirmed it was there. However according to them, I could have it delivered to my house. How does that make sense. The employee didn't see how ridiculous it was. Her name was X and she couldn't be less helpful. ATT is about to open down the street. Just go there

Courtney knocked it out of the park on this Starlink installation. He showed up in the time window,…read morelistened to what I wanted done, and nailed the installation with practiced speed and proficiency. Having gone to another installer who had a lower price and was disappointed, Courtney pulled it all together in perfect fashion, and made it work. use this company and you won't be disappointed.

On time (actually early) installation. Over and ABOVE service. Excellent explanation and review of…read moreDish features. Can't say enough good things about the experience.

Terrible customer service. Like 1 in 5 employees is competent. You have to stop in multiple times…read moreto get someone who will bother to help. Pure hell.

System down, I'm supposed to pick up a Sim card to switch to Verizon. I already did the order onlineread more