Walked in with a simple request and got nothing but blank stares. The staff and manager acted confused, condescending, and openly laughed instead of trying to help. Completely unprofessional and embarrassingly incompetent. This store does Verizon a disservice. read more

Terrible customer service online. Trying to get a phone I ordered online sent to the store and it's pulling teeth.

This store is great! The service was excellent. I arrived early to my appointment but they had enough staff to help everyone! All the specialists worked very competently with their respective customers! Archie took care of me. He was efficient and polite above and beyond expectations. He was able to solve my issue quickly and efficiently while finishing helping the customer next to me. He helped me with every aspect of my phone issues. Thank you Archie, for your assistance today! If I ever need to go to a Verizon Store again. This is the one. There was ample parking as well. read more

We were near this store in mid-November to get more information about the Apple Watch series 7 and the iPhone 13 Pro Max and to see if either one of them were available for purchase on that day. The parking lot for this Verizon is large and free, and is shared with other neighboring businesses. We walked in and were immediately met by one of the employees who asked us how he could help. I told him what I wanted, and he told us what the differences were between my current phone and the iPhone 13 Pro Max, and then, because my current Apple Watch was so old, he just told me that I'd notice a huge difference. He then told me about the pricing, and then let me know that they didn't have any on hand to sell, but that I'd have to order the watch and phone if I wanted them. He also told me that there would probably be deals around Christmas time if I could hold off. I wasn't in big hurry to get either one, so I waited until Christmas sales started. The store was clean, and the employees were polite. read more

Wow, I come in here after my iPhone breaks and the store associate is half attempting to help and scrolling his Facebook feed. How frustrating he continued this for the next 15 minutes. How do I give this place 0 stars? How poorly run is this store? How are you customer facing and tending to your social media in front of the customer. Do not recommend this location - not helpful read more

you go to a phone store expecting to spend a few hours. what you don't expect is to be thoroughly entertained and to have incredible customer service. i will go into work this week saying that the peak of my weekend was going to verizon, and they will look at me like I'm crazy, but i promise you I am not. I entered the store with two lines on different carriers and wifi through xfinity. I left with two lines and wifi through verizon and it's cheaper than just one of our lines + Xfinity. our customer service rep was kind, informative, and chill. he knew vibes and honestly? i am legitimately thinking about grabbing a coffee from caribou next door, and just perusing the phones/tablets at Verizon so i can continue my people watching. 10/10 would recommend. read more

Tried to pay my bill by using the bill pay machine inside of the store at 6:05 pm the store hours online says they're open until 7pm. The guy just shakes his head no as i'm trying to *Only* pay my bill inside on the machine. first of all, update your hours if you close at 6pm... Make it known!!! that was disappointing.. I can see if I needed something that would be time consuming for him or someone else. upgrade/update... something! I traveled to get here. *SN: I pay my bill in store for a specific reason* read more

Horrible service! I went in to buy a gift card. Was told they don't sell them there. I went online and the Verizon website says they do sell them. I went back in and they said " oh we do sell them we just don't have any". I was going to spend $400!!! No offer to help me any other way. This was for my mom who has Verizon. I have AT&T thank goodness. read more

I upgraded my iPhone today at Verizon in Buckhead. Nastassia and the staff at the store were great. They were helpful with suggestions, patient, super positive, and welcoming to all who came into the store. The teamwork was evident on a busy Saturday afternoon. Great experience!! read more

Great, helpful and fast! Went in to grab a case and screen protector for my new phone. They were helpful and made sure I got what I needed.

The business manager was very rude and not polite! He tried to treat me like I was a thug. And I have been in business for years! He denied me the right to pick up my equipment for my employees! He did not give me what I had already been approved for! He was acting like a police officer! He needs to be fired! He wasted my time. read more

Terrible service. The workers just sent around and talk to each other. Waited for 15 minutes to be serviced and instead of helping me they stand around and talk. Unbelievable. read more

Was sold 2 buy one get one free phones from Kazi at Sam's Club on Clairmont Road. After 3 months no credit was given by Verizon. Don't trust the Verizon Verizon offers represented by Sams Club. Just because it is typed on a flyer, it isn't true. read more

Here's to my first 1-star review. Employees don't have a clue about what's going on. The employee who greeted me put me on hold 3 times (yes; in person) to ask my quick question to other coworkers and then socialize for an additional 10-15 minutes (with each of said coworkers). I didn't hear what they were talking about, but I'm pretty sure what I asked didn't warrant excessive laughter...or any laughter. Whatever the case may be, it was not a good look. I've been here one other time; the quality of service wasn't great, but it didn't suck either. The main reason I wanted to go to a store rather than take care of my issue online was the personal touch I thought I'd get at a store. I was wrong. read more

I'd steer clear of this location if the manager in charge is Roscell L. Hall. I was greeted by a consultant who nicely said that my model of phone was known for problems matching mine. I had heard this before, as I had replaced the phone 3 times and updated software a bunch more without the phone working better. This manager (Roscell L. Hall) said that they could only allow me to swtich to a working phone if I bought three accessories. Where did he get that silly number and idea??? I'll be happy to cancel Verizon now, and will be sure to say that Roscell sent me. read more

Walked in 15 minutes before closing and Jamiliah was still SUPER patient and helpful! She didn't rush me or seem at all annoyed about my late entry. read more

I have consistantly received great service from Verizon for many years now, but the Verizon store on Peachtree Rd in Buckhead gets a 5 star review from me today. I came in at 7:45pm, knowing they close at 8:00, but my phone was threatening mutiny on my life, so I had no choice. My phone has issues. I was greeted immediately with a smile (thanks Chaz!) and put into queue. I waited 10 minutes, but while waiting, Chaz brought out a charger so I could begin to troubleshoot. When Sean sat down with me, he listened attentively and immediately had ideas about what might be the problem. Such great customer service!!! He resolved the problem without making me feel like I was keeping him after hours even though I was the last customer. The good news, I have a new phone on the way, and Chaz offered to help set it up on Thursday in the store. They are what customer service SHOULD be, and I feel they deserve a shout out!! Way to hire GREAT employees, Verizon! (And no, they did not pay me for this review, lol) I'm just really happy. Thanks, Verizon! read more

Been tryin to get My phone services all month. went to 3 different locations in 2 states talk to over 5 reps and nobody was able to help with my problem or a bill error that was not my fault. Came up to the Peachtree Location and The service that was provided was top notch. At first I was about to switch services because no one was able to help me out, but Darrion C came through and saved your Customer service score because at first it was a 1 star for the bull sh*t y'all put me through. I appreciate your customer service. Need more people like you at Verizon locations highly recommended for promotion Or raise. read more

Had a great experience here today! I'm visiting from out of town with girlfriends and my phone stopped working. I stopped in expecting to buy a new phone. The very friendly greeter introduced me to Tyreez who was extremely helpful. He changed out my SIM card and had me up and running quickly. He also took the time to help me upgrade my storage so I could make sure my phone is backed up too. read more

Pretty good signal all the time, but unfortunately, I never get that much junk calls until switched the Verizon.

My review should've been given months ago when I received help from Molly. She was OUTSTANDING! When i came in, i was a total mess- I lost my phone, needed to transfer an upgrade, couldn't make up my mind on a new phone, asked a gazillion questions and Molly was so friendly and patient w me. She answered all my questions and made sure I was happy. I was extremely impressed! I'm so thankful this is my closest Verizon store and I can come back to get more help from her if needed. Thank you Molly!!! read more

This review is long overdue, but in December of 2019 I lost my phone and needed to get a new Sim card. I was very impatient when I went into the store because I had thought it would be a quick process and it was not (in part because of other customers already being helped). The employee I eventually spoke with, I believe his name was Nathan and he may have been a manager, was very accommodating despite my less than stellar attitude and went out of his way to make me feel better. Very good customer service. read more

I had a situation where my Iphone 6 was ordered and on its way to my home, but my Iphone 5 decided to break in the meantime. I had no choice but to buy another Iphone 5 until the 6 arrived. I explained the situation to the folks at Verizon--they were more than gracious on both the purchase and return, as well as helping me file a claim with Assurian for my original broken Iphone 5. Couldn't be happier with the service I received! read more

Went in to this store in Buckhead last weekend to upgrade my old i phone. I'm an easy customer...no selling required. Here's my old iphone and $800, please give me a new iphone and I'll be on my way". Our family have been Verizon customers for more than a decade, spending ~ $170 per month for our 3 phones, which comes to more than $20,000 over the past 10 years. Imagine my dismay when they wanted to charge me a $30 "activation" fee. This translates to an "FU" fee if you ask me. What service is being provided for the $30? Is this how you reward loyal customers? The store employees were jerks and run this Verizon store like a used car lot, checking in the back with their manager on what prices can be charged. Not to mention, the store smelled like dirty gym socks. My wife and I walked out. I proceeded to call Verizon, who promptly waived the activation fee and shipped me out my new phone. Lesson: do your wireless purchases online. I will never enter a Verizon store again. Verizon should look to a company like Zappos, whose service is unrivaled. What a shithole. read more

One of the slowest Verizon locations I've ever visited. Helpful employees... when they aren't wandering off in the middle of helping one customer to go on to the next. They might need more employees for what is clearly a busier location. Especially during the holiday season. read more

this might be premature. but after having verizon for a few days...i'm in love. my mom can stay in the house and chat it up (no more worrying about getting struck by lightning near the mailbox during a thunderstorm). i got the new chocolate phone... cute and way to cool for me. so everyone...switch so we'll all be "IN". read more

We left this place feeling horrible. Salespeople were really unhelpful and will say whatever to convince you to buy the most expensive phone. Pick out a phone before you go so you don't have to deal with the games. read more

I don't love any cell phone provider, but I've been with Verizon for few years and must say I'm pretty pleased. I recently purchased a new phone and a month later the clip broke as well as the phone front panel LCD went out. They replaced both free of charge. I don't llike the two year contract renewals, and the service is good, but seems quite expensive. My bill averages $90 a month. This store next to Target, gets very busy and is never too pleasant to shop there. read more

WORST Customer Service! We waiting for over 20 minutes and not one representative came up to assist us as we were going to purchase a phone, the representatives were just yapping away and didn't care about assisting us, don't waste your time here & go elsewhere! I would give the rating a NEGATIVE 5 STARS, the one star rating is generous! read more

I don't leave reviews often but this Verizon was the most slow Verizon store I've ever been to! All I wanted to do was place an order for a new phone and my wait time was 45 minutes. They only had 2 sales associates on the floor and several people were ahead of me and came piling in after me. Understaffed would be an understatement to describe my experience today. read more

The store is actually opened on time! Christian was there was waiting on us! Thank you so much!!!

I hardly ever leave yelp reviews, but Molly was so helpful today! I was trying to transfer my old number from AT&T over to verizon and Molly called AT&T herself. She transferred it over and delivered outstanding service. So far I'm very happy to have left AT&T in the dust. This location knows how to treat people. read more

Everyone at the store is VERY professional and friendly! Jennifer, the tech support, helped me with backing up my phone data and resolved my issues on file transfering to my PC. She even went above and beyond to show me how to rotate my videos and help download required softwares. I would DEFINITELY recommend this store!!! read more

Let me just say this: Verizon, you have great coverage and offer good phones but I'm taking three stars off the top for the same reason I would give a bad rating to lesser carriers. The reason: Making consumers file paperwork for phoney "rebates." That's right. You're screwing your customers, Verizon! And you KNOW it! There is absolutely no reason for your customers to have to file paperwork for rebates. You should do it -- or better yet, the rebates should be incorporated into the sales price. What? It's to 'ensure you are getting the rebate for a phone you actually purchased. That's why you have to fill out forms, clip the proof of purchase seal from the carton and mail it off for a 6 week wait? C'mon, Verizon! You have my credit card and me, up close and personal, in the store at the time of purchase. Actually, the rebate system is designed to 'catch' people who are careless with the receipts or don't have time or dispose of the box (and the proof of purchase seal) before trying to file. 50% of people who purchase one of Verizon's phones with a rebate never manage to collect it! http://www.fraudguides.com/consumer_rebate_fraud.asp This is a racket. Stop it. read more

I went in to do a device trade-in. The woman helping me fast talked everything and I left with a new phone purchase. What followed was an annoying experience. I got the new phone, came back in store for assistance. The new phone didn't have a return label to send back the old phone. In store they say call the 1800 number and sell me a phone cover, but won't resolve that for me. Several online chat messages later this is finally resolved. The first associate wasn't helpful and the second in store one wasn't much help either. I believe that they could have tried to do more and I'm disappointed. read more

Urgh. Cell phone issues. Where woud I be without my cell phone! You guessed it. Here at the Verizon store. Service leaves little to be desired and I really have to pee. Hopefully I will be able to get out of here soon! read more

convenient location and parking. staff is helpful. good inventory of products.

I had an issue with a bill, and went here to get it fixed because it was easier than doing it over the phone. Derrick helped me out and got it all taken care of pain-free. Thanks, Derrick, for the excellent customer service! read more

My iPhone 10 stopped working due to internal malfunction (which was confirmed at the Apple Store). I have a business account with Verizon so was hoping for some decent customer service and the ability to talk through my options. However, upon waking into this store the associate immediately had a bad attitude. After looking at the phone for approximately 45 seconds he only gave us one option with the most unfriendly delivery I've ever seen. Fortunately there is an AT&T store a short drive away that was happy to take our business. Thanks! read more

Good selection and helpful staff that knew what they were talking about. This location is easy to find and has decent parking . Not sure that I am ready to switch yet , but they did have some good deals. read more