Thanks to Veronika, I was given great customer service!! Everyone in this store is very nice and…read morewelcoming. Thank you all for your help..

If I could rate this store in negative numbers I would. I cancelled my Xfinity service at this…read morestore and asked repeatedly what do I owe. All of their response was "you are all paid up" nothing is owing. Last week I was sent to collections. It turns out Xfinity was sending bills to an email address I didn't even know existed. When I went back to this store they said they could nothing to correct the problem even though they may have said I owed nothing when I cancelled the service.

Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

Had an appointment Confirmation # VXD086J70. Arrived early and waited over 30 minutes before…read moredeparting because the representatives were unresposive and not effecient. Therefore since I had other appointments to attend to I left. I voted with my feet and will not use this service. Why make an appointment if you can't perform?

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than…read moreComcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: After seeing my review they asked me to email them with more information, and after I did they promised to "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company is AWFUL.

Great experience! Dave was SO helpful-great guy-I can honestly say that I am GLAD to be a Verizon…read morecustomer ---always the BEST

yeah, I'm not surprised There's a one star review.. I'll go ahead and give another. I don't…read morenecessarily blame this location, but the entirety of the Verizon company employees many predatory business practices, and shady customer service. I think they found a way to get around negative reviews by having an online department and an in person department. My assumption is that most people don't want to give the in person group a negative review . Although It seems to be that neither one is capable of fixing your problems. Pretty strategic and very nefarious.

I have to agree with all of the other people who dislike Frontier…read more Every year, my "special pricing " runs out and I have to call five times, threaten to leave, then magically there is a lower price. Each year, the promos triple the speed at a third of the price I'm paying, and it is hard to not be annoyed. Cell companies continue to improve my speed and services, not hassle required, that's probably why I stay with Tmobile, 10 years now. I finally left Frontier this year, because my cellphone speeds are comparable to Frontier and I just bought my kids a LTE tablet for $20/m that can play on our TV. It is a little more complicated, but saves me $80/m and hassle of calling their terrible customer service. Tethering to my phone is a little slower for my laptop, but honestly, I'm just checking FB, Twitter, and Email. If you can avoid Frontier and Comcast do it. They are clinging to life and hopefully a more reliable and straight forward company steps into the space. Perhaps even a company that values customer retention, knowing customer acquisition is much more expensive than keeping existing customers. Stay salty my friends.

Frontier gave me extra charges that I did not ask for, and explicitly confirmed on the phone that I…read moredid not ask for them. Upon finally 'resolving' it after waiting on hold for an hour, my next bill did not have the issue resolved. Additionally, their website does not work - their chat and call back scheduler simply do not function. Horrible customer service. Incredibly scammy.

Signing up for another year. Really enjoy being a customer of a local Ballard business that offers…read moregreat service and support. Great option for marina wi-fi. It's easy to unhook from the slip. My streaming bandwidth is fine for Netflix. Also, my issue with my personal router was an easy fix over the phone- no 20+ minute wait on hold. I have to use other companies in Colorado for my parents and the big providers (CL) have different outcomes depending on who I get and inevitably things are a mess. So Salmon Bay Technology is a wonderful company to talk to, and i highly recommend.

Came home to find our WiFi antenna came loose and no WiFi. Called and Erin came over right away…read morewith a new and improved antenna. Had us up and running in no time. Fantastic customer service!