yeah, I'm not surprised There's a one star review.. I'll go ahead and give another. I don't necessarily blame this location, but the entirety of the Verizon company employees many predatory business practices, and shady customer service. I think they found a way to get around negative reviews by having an online department and an in person department. My assumption is that most people don't want to give the in person group a negative review . Although It seems to be that neither one is capable of fixing your problems. Pretty strategic and very nefarious. read more

My husband went to this Verizon to get a new phone because his broke. The costumer service from the manager in the store was awful. My husband was asking her some questions regarding the phone and voicemails he had saved from his grandma who passed away and how to recover them, her response was so rude and didn't explain anything. You could also tell that all the staff hated her. I hope the employees there get a new manager Also one thing that I never heard .. was that they told my husband he needed to pay $30 dollars to get his new phone set up... this has never happened to us before and I recently upgraded my phone as well in another Verizon store. Please save yourself an awful experience and go to another Verizon. read more

I went in a couple months ago with a broken phone. They told me I had to get a whole new phone line / new number in order to get a new phone. And I couldn't just get a new phone on the existing line.. I learn later this is a scam and the employee was just trying to lie to me in order to get commission. Super frustrating when you're just trying to get a new phone and instead have to deal with a new number and changing everything over.... For no reason. I went in later for something different and the employees weren't sure why I was told to get a new number. Clearly this worker isn't aware of the policies. read more

My customer service from JD, the manager was exceptional. It was a difficult arrangement and transfer I needed to make. He was so patient, kind and informative. I had complete trust in him taking care of my account. The store is spotless and everyone I encountered was professional and with good humor. Customer service isn't a valued commodity these days, so I was so appreciative. read more

This review is specific to their billing operation. As I will not put Verizon on auto-pay based on the bad reviews Verizon gets from their customers using auto-pay I have chosen to pay by check. When I receive notice of my bill by email, I mail my check directly from my P.O to the billing dept in Dallas. It takes their system a min. of 14 business days to post/process a check. This past cycle took them about 18 days to post my check and I was getting late notices due to their delays. I have called Verizon in the past about this problem and they try to convince me to use auto-pay. That will never happen with them. Calling billing is set up to be a joke. Took me all week last week calling daily and their hold times were more than I could manage. Tried again on Friday and finally a human answered. After over an hour of useless back and forth she was of no help. She only suggested I go to my online account, note what the next bill may be and pay at that time. So not only do I have to pay a lot of money for their service now I have to put in more time just to pay my bill Total time spent on a resolution last week was several hours. I have been with Verizon forever but will be shopping for another option this week. read more

Benjamin was awesome! Super helpful and professional and was able to resolve our issues within minutes. read more

Verizon - This guy is the best! Thanks Benjamin - Mobile Phones Near Me - Kirkland, Washington

Mathew from the Kirkland, Totem Lake store, was fabulous today. We had a question and he called his tech staff. The tech staff was almost useless. He tried 7 times to get someone to help at the tech support people. The tech people never paid attention to what he was asking, they transferred several times only to lose the connection. Mathew stayed much calmer than I would have. Finally, after an hour of useless tech support, he was able to connect with someone who had a vague idea of what was going on and fixed the problem. Felt so much frustration with the tech team. Mathew was great. Most of the time, the tech team just kept apologizing for the problems and doing nothing to help. read more

I know that Verizon is a large corporation but when all carriers are similar there is one thing that separates one from another and it is Customer Service. I have been here pre-covid and in the midst of Covid and I have always received excellent customer service from multiple staff members at this location. Both Jaz and Vinnie have gone out of their way to help me on multiple occasions. They have called the Verizon Customer Service line on my behalf to make sure that I received the correct answers. I sometimes just stop in to ask a question and I usually end up with a better deal and my monthly bill either stays the same and I get more perks or they provide advise to drop my monthly bill. I have always been comfortable in the store and I have never been pressured into purchasing another service but have always received accurate answers. After I leave, I feel good about the visit even when I have not purchased anything. I have been to many Verizon corporate stores in the Puget Sound region and this is the best one. read more

Stopped by there to inquire the promotions and they were very patient and helpful. They wore the masks and recommended that we made an appointment first. Finally, I decided to switch the carrier and they forgot something but able to fix it the next day. The staff was professional and courteous and their app was user friendly too. I am glad to make the decision! read more

Beware! The rep told me it would be $170 mo. with tax so i went for it. First bill was $760 for the first and 2nd months! I went to return the phones and cancel my service and they turned me away and said call the main number. The regional manager said she was not going to report the name of the employee that lied to me and hung up on me. Finally i was able to return the phone I financed but did not get any down payment back and i had to pay the full bill or they would have taken me to collections. Almost 20 hours of my time gone and of course the money. Absolutely awful. read more

So it took nearly 2 years, inquiries from their 2 goon collection agencies and a threat of a lawsuit from me to get Verizon to drop their harassment and return my credit score to good standing after they lost the phone I had returned to them, despite supporting docs and their receipt signature on the Fed Ex shipping docs. On a hot summer day you can stay cool by basking in their shadiness, otherwise, walk, run, or skip around them and their totally disreputable and incompetent service. read more

Bought a new phone and tried to transfer a line from my wife's AT&T account to my existing Verizon account. Everything was supposed to be activated but now I'm chatting with some idiot on the verizon site because the new phone can't be activated and it looks like the line never got transferred correctly. These people are total morons and shouldn't be allowed near technology. We'll be returning everything tomorrow and making a scene in the store to drive away as many customers as possible. read more

Excellent staff! Friendly, helpful, and professional! I just got a new phone and (because it's me, not because of them) I had so many issues - just those "rarely happens" things. (Because it's me lol) and they were ALL so helpful! I had to go in multiple times and by now, we're all friends! They all great me by name when I go in the store! It's nice to work with such friendly people who genuinely care enough to really help you out to make sure you leave happy! I would DEFINITELY recommend this location and staff to anyone!! Thank you, all! read more

I went into this Store today and spoke to the store manager about the iPhone connectivity troubles I was experiencing. He must have sensed my frustration with past inadequate/indifferent phone support and stepped up to fix my phone (something that nobody else seemed to want to do or take the time to investigate). If you need Verizon phone support-take your phone to his store in totem lake. I'm glad I did. Finally good customer service and if needed, I will return there even since it isn't the closest store. read more

After almost 2 hours of waiting, yes 2 hours, finally had enough and left. It was like they didn't care. Time to look at other services.

Would give zero stars if possible. Waiting for 45 minutes while the two employees are laughing and joking with other people not having conversations about phones etc. people who came in after me were getting helped before me. manager standing there doing nothing. Do not go here read more

Awesome staff. They're always willing to go above and beyond. The new store is great and you can really get a hands on experience there. Find the rep name Sherri, she's the best! read more

I would give 0 stars if I could. There is absolutely NO customer service. We had TV & cell phone with Verizon. There is no way to reach them on the phone for help. I wouldn't recommend Verizon to my worst enemy. read more

I had previously compared dealing with Verizon to dealing with the DMV. I do not look forward to it. HOWEVER, Vinnie at this location made today painless as we closed an old plan and started a new one. Fantastic service!! read more

Lake Forest Park location. I was assisted by Eddie, the store manager. He put up with my indecisiveness going back and forth between An iPhone and Android. He is excellent! He has now moved to manage the Redmond Verizon Store. Five stars and two thumbs up for Eddie at Verizon. PS. There was a discrepancy in the Billing afterward for the iPhone I purchased with Eddie. When I contacted him at his new location, he impressed me because he didn't Deny that he could make a mistake or try to pass the problem off on somebody else to deal with. The hallmark of an excellent salesperson Or sales manager, when, after the sale is done and commissions paid, if he or she, is willing to respond to a customer service event from the same, original sale. It has been a year and a half since I purchased my phone from Eddie. I have contacted him twice about two issues and each time he has responded immediately and taken Appropriate action. I will only buy all my phones from Eddie. I will only allow all my family to purchase their phones through Eddie as well. The simple reason is that no matter what phones we( my family And I)choose in the future, the purchase will be Protected by what I term, ( EDDIE INSURANCE)! the definition: when purchased from Eddie, you will be able to sleep at night knowing that if there's ever an issue with ANY phone purchased through Eddie, any and all problems will be resolved with complete satisfaction! EDDIE INSURANCE. That is something you can't put a price tag on! read more

A thorough and detailed service from start to finish. Personable yet professional . It was pleasure being there even though it lasted 2hours. read more

((Summary= Totem Lake Verizon=Bad, Woodinville Verizon=Awesome!)) I bought a buy one-get-one-free deal from this store on Dec. 21st, 2018 as a gift for me and my wife. I talked with Shanon who was very knowledgeable and was a pleasure to setup my new phones with. He is the only reason I'm giving this store 2 stars. He helped me setup the proper data plan, and went through the in's and outs of the plan to put me at ease. One of the questions I specifically asked was if I could exchange the phone for a different color after Christmas since this was going to be a surprise for my wife. He assured me I could with a simple $50 re-stocking fee since I would keep the same Iphone XRs & plan. After Christmas, I got a different story from different sales people on 12/26. They told me that of course I could exchange it, but it would cancel my BOGO deal, leaving me with paying the $50 re-stock fee, and the full $750 for the 2nd phone. Surprised, I asked why an exchange for the exact same phone would trigger the cancellation of the previous contract. They said Verizon corporate was now not allowing exchanges under the BOGO promotion, and that they made the mistake of letting everyone know that they could exchange their phones within the cancellation period. I then asked them why they are pushing their mistakes onto the customer instead of absorbing that cost, or fighting corporate for their customers to process an exception. I was told that the manager was "looking into the issue," that they would not absorb that cost, and they could attempt to get me the BOGO deal with the exchange, but there was no guarantee that the fee wouldn't fall back on me. Hmmm... I decided to leave with the existing phone I was trying to exchange out after burning up my entire lunch break, and made an appointment with the Woodinville Verizon store after work to get a "2nd opinion." I met with Ben who not only told me he could do the exchange right then and there (thankfully he had one in stock), but he also called corporate in front of me to leave a notation on my account to keep the BOGO deal (verified with corporate & his manager), and filled out a form to submit to manually input the deal to my account just to be sure that I would keep this deal. He worked with me for just over an hour, and re-assured me that there would be no issue with the exchange. He also gave me his business card and told me to contact him if there are any issues, and he'd take care of them if there ever were. He even called me a week later to let me know that he checked that everything went through smoothly, and that I just needed to make a phone call to confirm some stuff for my account. He was checking on my account and working to make sure the forms he filed were approved even when I wasn't in the store, or asking him to... Now THAT is customer service!! Ben, you're a rockstar! Ben at the Woodinville Verizon location is not scared to fight to take care of their customers like the Totem Lake location. I now have a new plan, a happy wife, and a new Verizon store I will take my business to, and promote to friends, family and anyone else that will listen. I will never return to the Totem Lake location. read more

Wow, 5 stars to this awesome team and location. I am not a Verizon member (AT&T here..) But I wish I were. I came in this morning with my boyfriend who had water damage on his iPhone 6 and needed a new phone. We are no-frills type people and aren't interested in super fancy bells and whistles. When we first walked in we were greeted by multiple reps, and we felt very welcome, not like another "annoying customer". Rep Shanon was GREAT!! Explained everything about the phones to my boyfriend, answered all of our questions, and we NEVER felt like he was being sales-pitchey, which we hate. We never felt pressured, and Shanon was just an all-around great guy! The store manager (Brandon, maybe? I can't remember) stopped by a couple of times to chat with us which was appreciated as well. My boyfriend ended up with the iPhone 8 and felt very good with his purchase. The service here was above and beyond. We had to stop by the AT&T store afterwards for my upgrade, and the difference between the stores is night and day. I don't want to make this a comparison between the two but I had planned on upgrading and walked out soon after with no phone. If I wasn't already on a family plan with AT&T I would have gone back into the store and switched to Verizon! THANK YOU to that team for being so, so awesome! I would HIGHLY recommend this location! read more

No wait, had all my questions answered right away! Definitely recommend coming here if you want to get taken care of

We had excellent customer service with our new phone purchase. Brandon patiently answered all our questions and explained our options. Very kind and personable. Amelia was really helpful as well. The two tag teamed and did an excellent job. We will be back. read more