Great customer service. They take their time with each person. All needed tests are done.read more

I love Dr. Teague and have been a patient since I started wearing glasses. But the practice as a…read morewhole has gotten kind of smarmy over the past few years, with high-pressure sales tactics and questionable billing. This year's exam was the final straw for me. In my pre-exam session, I was asked, as usual, about having the eye scan that costs $39 and isn't paid by insurance. I declined the scan. The person in charge of the session, who was training a new employee at the computer, tried to get me to have the scan because it had been 2 years since my last one. Again, I declined it. Then she said, "Well the dr wants everyone to get the scan for our records, but the charge is only for reading the scan." Fine, take the scan but I declined the reading. So tell me why I was charged for having the scan read?! I never saw that image and the dr never went over it with me. I saw the charge on my bill after I got home and called the office, but had to leave a message. They never called me back, so I went over there two weeks later. The manager had the nerve to tell me that my scan was read and the dr went over it with me. She didn't even have the decency to say this lie to my face, she told someone else to tell me. When I disputed their lie, they told me I have to call their billing company (even though I paid my bill in the doctor's office. I was willing to give them the benefit of the doubt by assuming the trainee had made a mistake, but now it seems they just intend to rip people off. Now I'm stuck in an endless loop of people denying responsibility.

They are always professional and friendly, dr takes his time and explains eveything. They go the…read moreextra mile and seem to actually care.

I am very impressed with A Proper View! Dr. Bradbury is very personable and the staff is very…read morewelcoming. They helped me find the best frames that have lasted! All of the glasses in store are very high quality and worth the price. My favorite part of my experience is that Dr. Bradbury and his team take care of the insurance claim and have helped me receive more money back from rebate programs. Look no further, A Proper View is the best!

I see Dr. Khemsara for my eye care and he has done cataract surgery on both my eyes. The office…read moreitself is very welcoming and inviting. There is a big waiting area with comfortable seats. There is also an in house eye glass store. My surgery was done on the 2nd floor where they have a state of the art surgery set up. Staff there explained everything in detail prior to surgery and after. The anesthesiologist did a great job in making sure I was comfortable and pain free. My follow up today was also great. My eyesight is already looking great. All my questions were answered. I am highly satisfied with the entire process, including these assistance in securing financing for both surgeries. Love Summit Eye Care!

I had one of the most stressful and upsetting experiences at this eye exam, and I feel it's…read moreimportant to share. It all started with a 45-minute wait past our appointment time in the lobby, where there was a person screaming nonstop. This was never addressed by the staff, and it left my school aged child terrified--she wouldn't let go of me and just clung to me the whole time. During the appointment, the staff asked me in front of my child whether she was "jealous of her older siblings" and making up eye problems just to get glasses. This was not only inappropriate, but it made an already uncomfortable situation worse. Then, when the doctor finally came in, we were told my child needed glasses to see properly. We were told that our insurance would cover the appointment 100%, but they didn't cover anything because the office had processed the insurance incorrectly. I called multiple times, left messages, and eventually had to send a letter to get someone to address it. When I finally received the bill, the staff was extremely rude and told me it was my fault for not providing insurance that would cover the exam--despite being explicitly told my insurance would cover it fully. In the end, I'm left paying for an exam that was emotionally draining for my child and should have been covered by my insurance. The whole experience was frustrating, and I was really disappointed by the lack of professionalism from both the staff and the doctor. I would highly recommend finding a different eye care provider. We will not be returning to this office.

I've been a patient of this practice since about 1988 when Barry Ramsey still owned it. They were…read moreexcellent then... and they are just as good if not better today. Dr. Amy Gurley has an excellent manner and is quick to answer your questions. Her exams are thorough and the equipment appears to be the latest thing. I'll go there as long as possible.

Wonderful place. Everyone is so nice. I have been going to this practice since I was just a…read moretoddler. I never have to wait long and they take such good care of me. If I am running late, I just call them and they will let me know it they can still take me or if I need to reschedule my appointment. I will not go to any other practice.

I can't say enough good things about Kaluzne Vision Care... they are amazing!…read more I originally selected Dr. Kaluzne and his team because they were the only optometrist in the Winston Salem area to offer Optomap, a digital health picture of your eye that is saved and allows them to compare changes between visits. Well worth the small extra fee. When I first started using contact lenses they included some much needed, hands on lessons on putting them on. They reached out to me a few days later to see how things were going. When they learned I was still struggling they asked me to come back in so they could give me some pointers and practice with them watching. SO helpful! They are dedicated to outstanding customer/patient service. From their overall demeanor to their willingness to help with insurance to their happy personas... they make every visit to the eye doctor a pleasant experience. Their dedication to quality is noticeable as you enter the building too... super clean and well kept with nothing out of place. Twice now I've developed eye infections over the last few years. Both times, despite being on a Friday, they were able to work me in for a quick medical visit and get me prescription drops so I would be good as new by Monday.

This is the best vision center I have ever visited! The staff is always so pleasant and friendly…read more They are also very helpful picking out frames and make it fun. The doctor is also very comforting and helpful. I left in such a wonderful mood because this place is such a delight! Would recommend to anyone.

Everyone was so friendly and knowledgeable. Great selection of frames…read more This was my first time here since I recently moved from Greensboro to Winston-Salem.

DR LUCY TRAN OBVIOUSLY HATES HER JOB AND HER LIFE. RUDE ALL BUT SAID I WAS A LIAR. Woke up with…read morewhat felt like a boulder in my eye. My neighbor was kind enough to drive me. My daughter is an optometrist but was on vacation ( shame). They were working me in. Told at first to come at 2:30. Sweet Rachael the office manager I think. said to come at 1;45 to see if I could get in early. At approximately 3pm and in tremendous pain I was seen. Needless to say my friend had better things to do than to hang out. So I did ask many times. WHEN COULD I BE SEEN. FINALLY. SHE (Dr Tran) TREATED ME LIKE MUD ON HER SHOE!!!. SAID I WAS NEVER TOLD TO COME EARLY. I ASKED HER ARE U CALLING ME A LIAR. RESPONSE WAS "I TRUST MY STAFF." I had a "gouge" on my cornea. A few years ago ( before my daughter became an eye doctor) I had a similar thing. Happen on a Saturday. A very nice male doc came in and saw me. He put meds in my eye and put a contact, which is pretty much like an eye bandaid. Cant remember the time frame but had to go back to have it removed. This was my 1 st experience with Ms Tran. She would not remove the contact. Citing can't do it with gloves on. Other doctor put it in with gloves. So she had me do it. 15 minutes and many tries I finally got it AFTER I PUT A HOLE IN THE WHITE PART OF MY EYE VERY HARD TO REMOVE AND SCRATCHED IT HORRIBLY WITH MY NAIL. For over a week my eye was deep blood red and I could hardly hold it open. My advice if you happen to need your eyesight. AVOID THIS FARCE OF AN EYE DOCTOR!!! Rude Doesn't have a clue that some patients are in extreme distress. Obviously HATES PEOPLE AND SHOULD BE WAITING TABLES FOR A LIVING!!!!

Got a call from the store manager with an apology for the delay and an offer for free lenses on our…read morenext pair of glasses. I'm so happy to see a business admit an error and work to keep repeat customers. Wonderful!

Couture Eyewear offers a tremendous selection of eyewear. So much so that I seek their expert…read moreadvise for what would look best on me. Without hesitation, they studied my face and began selecting frames. They truly know their product and what will not only look good but, also be comfortable for that individual. Terrific, considerate service and fine products served with a smile. I highly recommend them.

Friendly, helpful, and quick are three words I'd use to describe Hillcrest. It's pretty much a…read moreone-stop shop for eye exams and glasses (when you need them), and they're really easy to deal with. They offer upgrades to your exam (like eye de-dilation drops or an extra scan or two), but there's no pressure. Thanks to everyone for their late holiday hospitality and their professional and welcoming attitudes!

I'll split this review with 3 stars. We've used this doc and center for years, but unfortunately…read moreit's time to change. Pros: the office is clean, staff is nice and prompt, and we're usually in and out in a timely manner. Since Covid, they ship contacts straight to your house since of office pick ups. Cons: a while back I had to cancel my December appt because I had Covid, and they weren't able to schedule me again until March. After a few dialogues they did provide sample packs of contacts until that time. Fast forward to this year: I had a baby and missed my yearly deadline (somehow they send reminders to my husband and not to me). But anywho-another 3 month wait for an eye exam and refusal to provide any sample contacts. We now have appointments made within 2 weeks at another facility. Fortunately for them they're doing great business, however it's unfortunate for their existing and long term patients.

The selection is f glasses are huge. The service is great and they really listen. The price from…read moresome of the glasses are value and some are expensive.

I love to go to this store Susan and her husband are wonderful and so helpful I will never go any…read moreother place to get my glasses .There selection is great.and they have great prices and will work with you to.