I can't say enough good things about this store. I had a blowout over the weekend so I had my truck…read moretowed here. I came in today and they took care of me and kept me updated on the process from beginning to end. I'm a happy customer.

Incredible customer service. From my initial phone call with Aiden regarding appointment…read moreavailability, to the checkin and service management process with Alex. Tire repair with a smile - and it was complimentary.

What can I say about Premier Tire? This is not your typical auto/tire shop. We had an engine blow…read moreon one of our vehicles. We still owed a little bit of money on it and it was out of warranty. They bent over backwards to try to find me the best deal they could. We didn't end up replacing the motor and bought a new car instead. They allowed me to leave the car in one of their bays until I figured out what I was going to do. These are fare, honest people that aren't looking to get one over on you. I've been back several times since then. I took one of my cars in with a screw in the tire recently. The screw was in a bad spot right on the edge and it continued to leak. They attempted another method but there was no saving this tire. They did all this work without even charging me. They understand how to take care of repeat customers! Briar is the one I usually deal with when I call or go in. This guy is a class act and will remember who you are. This is the hometown mechanic shop that I've been looking for. Any work I need completed on any of my 3 cars will be done here. They have a customer for life in me!

I am reviewing the shop in Cleveland, TN - not Ooltewah…read more Beware: Expensive Repairs, Zero Results If you bring your car here, be prepared to write BIG checks--whether the repairs are necessary or not. I originally asked them to diagnose why my heat was only blowing warm air. Instead of addressing that issue, they charged me $3,000 for work that didn't fix anything, then told me it would be another $3,000 to pull the dash and actually repair the heat. Since my car is only worth about $5,000, I declined. The next morning, my battery was dead. The technician who replaced it told me the shop hadn't even done the most basic step--disconnecting the battery during repairs. He reset my electronics and confirmed what I suspected: I'd paid for unnecessary work and was about to be overcharged again. I went to another shop for a second opinion. That mechanic flushed the heater core, cleared out the buildup, and restored perfect heat--for $200. He also mentioned I was the fifth customer he'd seen recently who came from Premier with expensive bills and unresolved issues. All women, all overcharged, none of the problems fixed. It seems the new owners are relying on the reputation of the previous ones, but based on my experience, that goodwill won't last long. I strongly recommend avoiding this shop. If you want honest, competent work, take your car to Import Support in Cleveland. They fixed my car, treated me fairly, and earned my loyalty

They are very nice and quick no long wait, they have exactly what you need and they make sure your…read morecar is safe. Great team work!!!

I work in a town where I know no one, and commute an hour to get there, so when I got off work and…read morefound my tire completely flat, and it was minutes before most tire centers close, I knew I was in trouble. I called this tire center, and then got a bit of air at a gas station and moved slowly toward them. I was shaking. When I arrived, you'd have thought the staff was awaiting a long lost relative (that they actually liked!) rather than a woman in need who would keep them working overtime. They had a replacement tire, and were so very friendly and kind. Massively grateful to their terrific work. Highly recommend!

Had my RAM 1500 in for a 4" lift kit and a new wheel/tire package. The lift kit was installed well…read morewith no complaints. The tire/wheel package was purchased in advance from a different online supplier, therefore all 2BTA needed to do was install the wheels. I had vibration while driving after the install, took it back and 2BTA said the tires were out of balance so they charged me to rebalance them and said 1 tire was way out of spec. The owner also said that the type of tires I ordered would never ride well because they've had bad experience with them. Since the tires were under warrantee, the supplier issued me a new tire which was taken back to 2BTA to change out. Needless to say they swapped out the wrong tire and they did not rebalance the wheel. The front of my truck vibrated so much that I was unable to drive it above 50 mph safely. Out of frustration with 2BTA, I decided to take it to another tire shop and the manager did a Roadforce Balance check and showed me that the new tire that 2BTA just installed was out by 13oz (WOW!!). I immediately had them re-check the other 3 tires that 2BTA installed and sure enough they were all out of balance also. The other tire shop was able to rebalance all 4 tires and my truck finally drives smooth with no vibration on the road at all speeds now. Before my experience with 2BTA, I checked their reviews and they looked like a respected shop to go to. I don't know if it was a lack of training/knowledge balancing tires or just plain laziness on the tech's part, but I will never recommend or take my vehicles back to this shop for anything tire related.

Superior service and at a fair price. Actually fixed an issue I couldn't get a local GMC dealer to…read morefix. I highly recommend them to anyone.

These people are dishonest and will take your money. They do half the job and charge full price. My…read moretruck broke down 6 months after they did what they did. I took my truck to a reputable shop. I then found out that top tech didn't do the work i was charged. They replaced injectors but didn't clean the fuel tank or fuel line. They did not change the fuel filter. Thats why the injectors stopped working after on 6 months and 15k later. The new shop did the full job and got me on the road for 7 thousand less. Stay away from these dishonest people. They will tell you one thing and do nothing to fix the problem. Dishonest! dishonest!

As a woman, it can be intimidating dealing with car repairs because there's always that worry of…read morebeing taken advantage of. That has never been the case with Top Tech. They have always treated me fairly, respectfully, and honestly. I drive an import, and repairs can get very expensive. I usually research the issue before I go in, so I have an idea of what's wrong and a ballpark price in mind for parts and labor. Top Tech's pricing is always very competitive, often two to three times less than what the dealership would charge for the exact same service. The quality of their work is excellent, and they stand behind it. My first experience five years ago sealed the deal for me: a speed sensor went out, which put my car into limp mode. Every other shop I called didn't want to touch it. They didn't believe me that it was just a speed sensor issue and were convinced it was the transmission. Their solution was to tow it to the dealership. Thankfully, my tow truck driver asked if I had tried Top Tech. He called them, explained my situation, and they didn't hesitate. They jumped right on it, confirmed the issue, and gave me a fair estimate for both parts and labor. That repair alone saved me hundreds compared to the dealership price plus a long tow. Since then, I've been a loyal customer. Oil changes, brakes, water pump, serpentine belt, squeaking pulley and all required maintenance, Top Tech does it all. They always provide an estimate before starting work and stick to it. They never try to upsell me or take advantage. Their staff is polite, respectful, and professional. Because of their honesty, fair pricing, and quality repairs, I am a customer for life. I highly recommend Top Tech to anyone looking for a trustworthy repair shop.

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

They have the WORST communication here. I was promised call back that never happened. You have my…read morevehicle like just call and give the updates you are supposed to give. They were doing warranty work and it took them a day and a half to even send the quote off for approval. Who ever thought the hard part of getting warranty work done would be with the shop trying to fix it. They have lost my business and I will never recommend them again.