Professional and timely repairs for my Mercedes Benz. Appreciate the updates and being able to…read moreschedule my pickup time by using the lockbox after hours.

John went above-and-beyond in terms of customer service. He worked around my schedule and provided…read moresolutions to my car problems that not only met, but exceeded my expectations. I plan to come to S&S Auto with all of my future car work, as they have truly stood out. They are flexible and work with you to make sure needs are met, and truly perform quality work. They even found a few things that needed fixing in addition to what I suspected and were able to do those repairs as well.

They replaced a door mirror on my car and did touch up work on the window and door. They did an…read moreamazing job and did it quickly. It looks great. I highly recommend. Their customer service was wonderful.

Excellent service. My BMW 430's front bumper got rocked by a piece of tire tread on the freeway. I…read moretook it to Classic Collision to replace the fog light lamp bezel (its a piece of plastic), they quoted 1400 bucks that included a paint job, a new fog light and the bezel. Then I brought the car to Paul at North Shore Auto Collision, he quoted me a tenth of their price, reaffixed the fog light which needed to be clipped back in and pointed out that all the little scrapes were under the bumper which would not be visible, so I saved on paint. He was pleasant, polite and professional. The work was completed in a just a few hours and my car was good as new, they even removed some of the scuffs which was very nice of them. Such a positive experience. I will be recommending North Shore Auto Collision moving forward.

Premier is BEYOND premium! Wishing I could give 10 stars…read moreout of 5. This nightmare has been the BEST Blessing of the millennium ‼ Trying to find a repair shop on a Holiday, a thousand miles from "Home," being warned NOT to drive my Precious Lincoln by all internet informatics- absolute outlook being gloomy; I woke New Year's Day searching, being told (when I DID find an open shop) that my MKT needed dealership care- I reached out to Premier Automotive Specialists..... My Nightmare immediately turned into a dream come true. Josh was confident that THEY could take great care with my car anything and everything would be just fine. They offered towing if necessary, and (unbelievably) immediate service!!! This Connecticut girl actually got her car started and followed her friend on over to Ooltewah to Little Debbie Parkway and The Best ( most beautiful) Sight of the New Year's ever! I've never seen or experienced anything like THIS place. I felt like I was at a five star hotel. When texted while awaiting diagnosis- I was shocked in two ways.....The severity of and the number of issues, Their access to parts immediately, their ability to remedy each and every malady and malfunction and SAME day service. Practically the entire charging electrical system, belts, brakes, differential servicing, truly too much to mention here. My worries regarding price point quickly addressed, and again my worries just evaporated. These folks really did a weeks worth of work on my Precious Lincoln MKT in a SINGLE DAY‼. I've found MY favorite, MY Premier place of choice for any and all car care needs. Josh and Mike along with the entire team of experts were 100% over and above EVERY hope or expectation. The price points? Amazing- now, if only I could manage to find the right words to describe the Good Will, or Great work this miracle team performed for me today......the Peace of mind that comes with their thorough safety inspection alone is priceless. Their communication along every step of the way was unlike any other ever. No regrets-this entire experience actually such a GREAT surprise-I never thought this horrible start would bring me such happiness. Thank them for me (again) and your Welcome, in advance for this honest and true recommendation!

If I could give 0 stars, I would. Do not bring your car here…read more The people that work at this location WILL scam you. They towed my car from a Firestone so they could "save me money" on a repair. They quoted me about $300 less all said and done. I told them full-well that I did not want to spend more than $2000 on my car. Over that point, my car is not worth putting more money into in my mind. AFTER the drive shaft was completed, they did a test drive and noticed that the engine mounts were bad. That would be an additional $3500. They explained it was very important that they complete the service because it could cause the drive shaft to fall apart again -- what was just fixed. Also, I had a team member say my car was worth way more than what it was actually worth in attempt to get me to approve the second job plus the scare tactics. They say they offer courtesy cars too, but there were none for us to use for 4 days either. Fast-forward to a week later since dropping it off, the manager ended up giving us a $150 credit. Complete BS. We explained that the initial inspection needed to be done. This way we could be quoted the end cost accurately. They said there is no way to know the engine mounts are bad without test driving it. In the video they showed of my engine bouncing, my car was stationary. Really? Absolutely no way it can be seen? Mind you, in a Google overview: "Yes, failing engine mounts on a 2012 Mercedes C300 can often be identified visually or through a stationary bay test without a test drive. A bad driveshaft affects the driveline while moving, but it does not prevent you from inspecting or testing the engine mounts while the car is parked." Can't make this up. There are several methods to check the engine mounts without a test drive. My car still sounds like shit, too. Waste of $5,500. Don't be fooled by the niceness you hear in your initial call.

John was prompt and detailed as promised! We will definitely be calling again! The truck was so…read moreclean and shining.

Seriously the best car detailing company. My car was filled with dog hair and the owner came out to…read moremy house and did a complete mobile detail. It was absolutely gorgeous and my car looks brand new! I'm so thankful for him and his attention to detail. I will be using them again!

We drove from Florida to Tennessee to visit rock city among a few other places…read more.. We must've ran over something that pierced the tire ... my husband decided all four tires needed to be changed because we were going to drive all the way back to Florida and the tires were getting worn... these guys did a great job and in record time!

Everyone at Fast Lube on Broad Street was nice, knowledgable and efficient. I highly recommend them…read morenext time you need an automotive service.

Without a doubt the best collision repair and auto service repair I have ever had on any of our…read morevehicles! Our F150 was hit by a deer on the driver's side front and door panels, which required replacement and repaint. The finish work was beautiful and although the truck is almost 10 years old, it looked almost brand new! Hoven always kept us apprised of the status and while it took longer than expected, the results were worth it! The cost was also well within reasonable and a whole lot cheaper than Ford would have charged. Very happy with our Hoven experience.

Hoven Collision did a great job on my old Lexus. Looks better than it did before my front end…read morecollision. Dan gave me an accurate estimate and finished repairs a little ahead of schedule. I hope to never need collision repair services again, but if I do, I'll call Hoven Collision!

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

They have the WORST communication here. I was promised call back that never happened. You have my…read morevehicle like just call and give the updates you are supposed to give. They were doing warranty work and it took them a day and a half to even send the quote off for approval. Who ever thought the hard part of getting warranty work done would be with the shop trying to fix it. They have lost my business and I will never recommend them again.

They towed my car. Kept in touch with me about everything that was happening. Customer service was…read moreawesome. The car looks great!!!! I'll definitely use them again.

Three huge complaints!! 1). $335 towing fee!!! The accident…read morewas less than five miles away. When we arrived at the business and asked about it, the reply was, "well that's the going fee." Uh NO!! I can have the car towed to my house 22 miles away for $200. Somehow they can't find the "actual" towing bill. 30 minutes later when someone else shows up, they finally locate the bill. See the picture, $150 - tow, $65 admin fee, $45 clean up, $75 winching. SERIOUSLY??? I understand the tow, but all the rest is BS!!! 2). My daughter was never told there would be a storage charge. She actually bought her car from the lot associated with the business. And they let her sell her old car from that same lot and never charged her any storage charge. 3) RUDE with an attitude like they just don't give a s*it. ("It was your responsibility to call us". "Did you think we'd just store it for free". "That's just the going rate". WTF!!! I would give 0 stars if possible!!! My daughter was in an accident in her old Jeep less than 5 miles from the shop. The car was badly damaged and had to be towed. She had a severe concussion as a result. While EMS was helping her, the car was towed to Rick Worley and Son (of a bi-itch). This was a Thursday and Monday when we called we were told the repairs would cost more than the vehicle was worth. THAT WAS FINE and anticipated. BUT we were told then we owed the towing fee ($335!!!) and storage fees of $35 per day!!! Again, WTF!!! By Thursday we find our best option is to just scrap the vehicle, but now we owe $580. AND then I'm told we can just sign the vehicle over to them to cover the bill, which is what we ended up doing. STAY AWAY from this place!!!