Tony saved me again! I had a leak underneath the kitchen sink on New Year's Eve, I texted him and…read morehe came immediately. Not only did he fix my TWO leaks, he showed me how to have hot water with a button that I never knew existed. Bless that man!

From the owner: Mobile RV Repair we also work with warranty and insurance claims . Certified RV technicians that…read moreknow what they are doing . We are the best in town. Give us a call today!

I rarely write reviews but felt compelled to recommend Paul of Trusty Wrench. He has worked on our…read more38' 5th wheel twice. On both occasions he has been extremely knowledgeable, prompt, efficient & reasonably priced. In addition he is very cordial, anything but rude! Additionally on the latest call he referred us to another service provider as he felt that the work required could be done most efficiently in a repair shop. We would not hesitate to give Paul our business in the future.

Where to start. He came out and worked on our tankless water heater and got it to start working. He…read morenever could tell me what was exactly wrong with it. Charged me $425 for parts, labor and service call. A week later it started failing again. Went to his website to see if he would come back out and stand by his work from the first visit, which obviously didn't correct the issue and received back a quote for roughly $1200 to install a new water heater. In my mind he should have stood by his work from the first visit and returned at no charge and tried to fix what he didn't on his first visit. It just appeared to be a money grab. He doesn't appear to stand behind his work. We feel we were ripped off for $425. Won't use him again.

We often hear the nightmares, but today I want to sing some praises! If you are ever in the…read moreKennewick, Wa area or near there, as we are in Hermiston, Or, and need a mobile tech, call TD Mobile RV! We'd been round and round with our own regular repair facility about our AC unit blowing the breaker and shutting down. They couldn't figure it out or didn't care enough to try. Called another mobile tech who came in April and played tag and kept us guessing into July. Called Doug on a Friday and he came 45 plus miles that same day! He and his partner battled wasps and diagnosed and repaired our unit. He could have easily gotten another service call out of it by ordering parts and coming back. But instead searched several places in town and at a cost to himself (the warranty will only pay for "X" amount) got it fixed. We now sit in well over 100 degress and climbing in Eatern Or today and thanks to their dedication we are as cool as ice in our 5'er!

Put this company at the number 1 position of best RV repair in the Tri-Cities area! Dependable,…read moreKnowledgeable, Trustworthy and friendly staff! Thank You Doug!

I'm late submitting this one. We'll start from the beginning... Dec 2023! We had been on the hunt…read morefor a very specific model 5th Wheel for quite a while and with it just rolling into Jan 2024, those 2023 models were on awesome close out prices and we found it at Blue Compass in Pasco, WA. We live in AK, so we have been prepared all along to take a road trip to pick one up. The moment we called for more info, the salesman was super energetic and motivated to help us. He was quick to send us info, quotes for additional upgrades and even a tour via FaceTime. He also assured us that management would allow us to store the unit there until May, when it's safe to make the drive through Alaska and Canada. We were thrilled. We decided to go the easy route and just go through them with financing, so we gave a cc to put money down to hold it and waited to hear from the finance person the next day. We randomly get a call that everything looks good, but they want more money. Enter confused look! The salesman says they will need a percentage down to move forward with the financing, that it's a requirement. Sigh... we're told that there are no lenders that will do 100% financing and they need at least 10%.... Sigh.... Okay. The financing gal calls later in the day and and comes back with this ridiculous APR and I questioned it... literally "Are you sure that's the best you can get us... blah blah blah"? She assured us it was because of the horrible economy but that it would be easy to refinance to a lower rate this summer. Fair enough... this is a high dollar item. We decided we would move forward.... Booked airline tickets, hotel and car to head down to take care of the paperwork in a day. The next day, a little bothered by the APR, we find out our very own bank will do RV loans to this caliber, their loan rates are lower and we weren't required to put anything down. Wait... what?! Literally done in 10 minutes and received the loan check the next day! Well... it turns out they don't want you to get a better deal with your own lender and they were pissed! After a lot of heated back and forth, I finally asked if they were reneging on the deal and they didn't. We fly down, sign their paperwork and the tension was THICK with management and the finance gal! We did a walk through, pointed out numerous things that needed to be fixed on the list and honestly left happy because of the salesman Zack. Fast forward to the beginning of April, I had been in contact with the service department numerous times to ensure the punch list is done and set the appointment for our arrival in the middle of the month. Several texts with Zack on the drive down the Alcan, assuring him we would be there at this specific day, first thing when they open! Cool, everything is set and we are super excited. We arrive at opening and nobody knows who we are, that we're there to pick up a rig or anything. The service guy was off that day and didn't tell anyone apparently. The rig is pulled out of the lot, filthy with bird poop in numerous spots and they can't clean it for us either. None of the repairs were done, they seemed annoyed when we asked to show us a few things and admittedly, we were pretty pissed with the service department, they were definitely lacking on every level! We requested several things be mailed to us and we would fix them ourselves and here is it, I'm finishing this review in July 2025 and we've never heard from them again. No checking in to see how our rig is, if we're happy with it, if there's anything they missed or anything... and honestly, it's probably for the best. We love our rig, the salesman Zack was amazing... absolutely nothing else to say positive about our experience with BC though.

I purchased my RV from Blue Compass RV (formerly Blue Dog) in February. My sales rep was fantastic…read moreand the only reason I initially chose this dealership. Unfortunately, everything after the sale went downhill fast. I was forced to return three separate times to re-sign financing paperwork due to repeated errors made by their finance team. Despite voicing my growing concerns about the loan status, I was constantly reassured by finance (Lozano) and management (Alison) that "everything is fine." That was a lie. Eventually, I called the bank myself -- they had no record of me. Only during my third re-sign, after I insisted, did we call the bank together and finally confirm my loan was approved. Because of all the dealership's delays and errors, I was told -- in front of a bank rep -- that the dealership would make the first loan payment. But once I got online access to the loan, it was marked PAST DUE. No payment had been made. I reached out immediately -- no response. Just a vague text from Alison saying Lozano wasn't in. No one ever followed up. Blue Compass RV made a verbal promise to correct a mistake they caused, and then ghosted me when it was time to follow through. Now I'm left dealing with a late loan, credit risk, and zero accountability. Would never recommend. Once the sale is done, you're on your own.

Very fast responsive and knowledgeable. He was able to figure out what was wrong with my trailer…read morewhen a few others had said there wasn't a problem. It was so obvious once he pointed it out. This is my rv place from now on.

We are traveling through the area had some issues with our RV . Without hesitation they got us in…read moreextremely quickly, knowledgeable, helpful and followed up with us. Reasonably priced and would highly recommend them to anyone that has a Rv or trailer. It's hard to find all these qualities these guys possess when having work done on your rig. Don't hesitate call them if you need work done on your Rv or trailer!

I have been patiently waiting to do a review on this company. BEWARE!!!! Tri-Cities Mobile RV is…read moreunprofessional and incompetent. They are also foul mouthed and I will never let them back in our space. Here is the short version: 1. Paid for a new tankless hot water heater and water pump. 2. 4 weeks later the hot water heater still does not work properly with multiple late visits, ignored texts and phone calls, foul mouths, and inconsiderate workers. 3. In those 4 weeks, I had to listen to excuse after excuse as to why this wasn't working etc. Asked to be kept in the loop and had to call repeatedly (Usually from a different number, because they wouldn't answer any calls from me). 4. After numerous visits (never on time with little to no communication) Ash said he gave up. I have a water heater that doesn't work properly, a leaky water pump, and holes in my walls with wires everywhere. We asked for our receipt and had to ask many more times before we got a receipt so that we can continue to work with the water heater company on warranty work. Long version: Let me start this review by sharing my qualifications. I have been in commercial/industrial construction for nearly 20 years, 15 of those years have been solely dedicated to building healthcare facilities. Because my career asks me to travel, me, my wife and kids full time RV in our Grand Design Solitude as it makes the most sense. I chose to install a tankless water heater as we are a family of 4. I also had them change the fresh water pump while they were in there. I wanted to hire this work out as I enjoy my free time and I am really busy doing my own job and building a hospital. The first red flag was his schedule. All other companies I called were 4-5 weeks out. Not Ash (owner of Tri-Cities Mobile RV). He could install as soon as he got the parts.. So I went with him and decided to schedule. That was a BIG mistake. They showed up close to on time and proceeded to install. Everything was going smooth and I was getting excited for unlimited hot water! I paid for the install and material while they were testing (second BIG mistake). When they completed the work, they began to test the unit. The unit would not maintain hot water and the thermostatic display would not operate. After about 3 hrs of troubleshooting, we still did not have consistent hot water. They gave up, left and basically told me to talk to Ash about it. I called Ash directly after they left. Ash proceeded to try and sell me the product. His tone and demeanor were anything but professional. When the conversation escalated because I was not satisfied, he began cursing at me! As a customer with absolutely no leverage at that point, I proceeded to tell him that I was going to contact the manager of the RV park and file a complaint as they WERE one of the approved mobile techs that they will allow in the park. His response was "Don't you f@%*n threaten me!" over and over...so apparently this is a normal state for this "Ash" hole. After that, I calmed down and realized what type of character I was dealing with and went in to damage control mode as he already had my money and all I had was a hot water heater that didn't work properly and a leaky pump (the water pump wasn't installed properly either, and I was told that the leaking was normal...) Working through this with Ash was a horrifying experience. I would always get the same lies..."I'm on the phone with the engineer, we have to send pictures to them, they are in a different time zone...etc. " His lies started conflicting with his lies. The only thing I asked for as the customer, was to be kept in the loop. I realize that working though warranty issues with manufactures is a challenge, but he has no concept at all about customer service. The engineer from the water heater told him to change a part on the water heater. Funny thing is he didn't change the part out that the manufacturer sent because he didn't think that was the problem. Clearly he has never worked with engineers...they need to check the box in the flow chart before moving to the next troubleshooting item. Even if it's not the problem, they need to rule it out, but I digress. Many times, through the 4 weeks I was dealing with him, he was late, he would not return calls or texts. I had to start calling from other peoples' numbers to get anyone to answer. None of his employees would come back to my rig because Ash insulted his employees to the point that one of his workers quit for 3 days and refused to work until Ash apologized to him. Yes, this was all told to me by HIS employees. Completely unprofessional. His crews also talked bad about other customers in the RV park where we were staying. He even told me his bank account was cleaned out via text when I was asking for an update. (I have the thread if anyone would like proof). Literally not enough room to describe how bad this company is. Ran out of characters.

Man this business went out if their way to help us! Our trailer lost brakes on our vacation and i…read morecould not get any mobile service to help because they were all booked for 3 weeks. Ash said he was booked too, but wedged us in to get us back on the road. Couldnt be happier with them and would recommend them!

Nice until you purchase. They damaged our trailer and promised to fix it right away. We were stupid…read moreand believed them. Gave them a lot of money. Signed papers. Paid for delivery. They promised. It has been a month and we still do not have our trailer. They say the parts are delayed and we're ordered a month ago. They told us on Wednesday it was coming. The delivery guy contacted us with a delivery date. We find out today, it's not even repaired and it isn't coming still. They are just like Camping World. Yes we let them know how we feel. No, we still do not have our 5th wheel. Do not recommend at this point. I'm not sure how they can even make it right. I may add to or change my review. At this point, I have no trust in them at all.

I had a heater failure, and the team at Horn Rapids RV was available to help with the warranty…read more When the heater failed again, they were on top of it, and took care of it quickly. The team and Matt took the time to explain what happened, and made it right. Would come back for service. 11/10!

My wife and I had a fantastic experience purchasing our first travel trailer from Horn Rapids RV…read more Alex Tovar made the entire process extremely smooth and straightforward. As first-time buyers, we really appreciated how he and his team took the time to thoroughly walk us through how everything works on the trailer. If you're in the market for a new RV or travel trailer, Horn Rapids RV is a great place to start. Alex also made the paperwork process incredibly efficient. I was able to complete everything within 20 minutes during my lunch break. We're looking forward to doing future business with the Horn Rapids team.