I took my travel trailer in for some minor service (furnace was not working properly because an airflow switch malfunctioned). I was told they would need it for two weeks, which was squeezing us pretty hard to leave on schedule. I dropped it off and, after two weeks, called to see what was happening. Nothing had been done, but was told it was next on the schedule. At the end of the week they called me and told me that the work was completed, but another issue was brought to my attention: the roof needed repair and, due to its age, it was not practical to repair and needed to be replaced - at a cost of $9,500 (the original repair was $530)! I declined the roof replacement and picked up the trailer. I, of course, got up on the roof to see its condition. The sealant around the roof penetrations (skylights, vents, etc.) were aged and cracked, but this is normal for a trailer of this age. The roof membrane itself looked great. I already had a case of the proper sealant, so I cleaned off the existing sealant, applied new sealant over it, and finished the job in an hour and a half. I regard this selling of unneeded service as unethical. read more

They are joke period they think your Rv is worth a 1/8 what they are selling for mark up there up so far they think they are fooling you and they say ever old sales pitch that a old car salesman uses and there known in the area for not backing them up just read reviews read more

Parts, manufacture of part $375, Broodmoor price $600. plus shipping of $400. My camper is up for sale! This is just one example of con from Broodmoor. I do not want to go into their craftsman ship. Makes me ill. read more

Traded my truck camper in for a used camp trailer. They told me that the trailer would be inspected before I took possession. They told me wheel bearings would be checked, propane tanks would be full and water system would be checked. Before I took a trip, I checked the wheel bearings, one was missing a grease zerk, I filled the fresh water tank and had a flood in front of the trailer and the propane tanks were almost empty. If you buy a used trailer from these guys, don't believe anything they tell you and be prepared to fix stuff, bevause they won't. read more

broadmoor rv superstore must be the place northwood mfg dumps most the defective trailers they make, purchased a artic fox from them, first the peetraps leaked ruining all the insulation under bath, then the brake drum came off cause cotter pins where not installed,the fiberglass developed a crack, the a frame ( towbar) cracked from my personal experience with the dealership and manufacturer I will go to say if you purchase one of there trailers not only are you risking injury or death to yourself or others! read more

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Don't buy anything from Broadmoor RV SuperStore. We've had nothing but problems with our 2023 RV from the beginning. This was just in the shop to have the awning looked at and the very first night of rain this happened. I'm so mad..... this was our summer home for our camp hosting job. Now I suppose it will be in the shop for the remainder of summer waiting in line to be repaired. Oh yes, it has to be there waiting in que for when they get around to it. I'm sure the warranty has expired..... the dang thing has spent more time there to be fixed for one thing or another that the warranties have lapsed from time. Uggg grrr read more

Had a great experience with Broadmoor. We purchased our 4 season trailer after Nelly showed us many options in trailers. No pressure to buy and really delivered on the price as well. We had a couple of issues the first week and contacted Wiley the service manager. He ordered the part and when it came in had it installed the same day. Super impressed with their 5 star service from beginning to end. read more

Broadmoor RV SuperStore - 2018 Lance trailer model 1995 - RV Dealers Near Me - Pasco, Washington

Broadmoor RV is great when working with the Sales Dept, however the service department left a lot to desire. The had my camper 4 months and when we picked it up they had not completed all the warranty work. I live 3 and a half hours away and it is not convenient to just return because in their words "they dropped the ball". read more

Purchased a new RV in September of 2024. My inspection was performed indoors with poor lighting. The interior table was not secured for my departure and bounced around for the ride home. Upon arrival, I inspected the RV again and identified heavy gouges on the rear bumper. I contacted Nelly, sent him photos and never again heard from him. Spoke with Mike in the shop and they said I would need to return it to them to inspect and repair any damages. Would not recommend this dealer. read more

We purchased a "platinum" warranty to cover everything on the trailer and Broadmoor RV has tried to wiggle out of honoring the contract repeatedly. They finally told us they would handle most of the repairs, but the ceiling strip that has already fallen down they cant be bothered to repair. I would never purchase from them again. read more

We had some warranty work done by Broadmoor and from start to finish they didnot disappoint! Our customer service was refreshingly excellent! The work done was completely outstanding! They have a great TEAM! Much appreciated! read more

I bought a RV from Broadmoor RV last year I took it in and see if they could fix it I had 2 slides. That didn't work right so I told them the TV was having problems I told them and I told them that my hot water was leaking they said they fixed it but there fix didn't work they had to replace the faucet about Sept 2 I noticed the bathroom sink was starting to separate so I told them they just ignored my complaint on it I also told them that there was black mold they checked to see what they can do they said that my warranty was over 60 days ago that it will not fix it my RV was a jayco eagle so if you are looking for a good place to buy don't go to Broadmoor RV and don't buy a jacyco eagle either they need to make it right with me and you can't give a lower star it would be a NEGATIVE 5 STAR but I would not buy anything from them Here are the pictures of the damage that hot water was running they basically waited until my warranty ran out before they would look into doing something about it this should be a crime I did forget to say there's was a toilet paper roll under the sink and that's how I found the black mold read more

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I may have been to quick to review this place,it seems,when I got back to the rv park ;a number of things that pointed out on the walkthrough with Austin,were not performed or even attempted,very disappointing and once I use my gift certificate there for parts I will not return.Also everyone from here to Montana will hear about this.They were great to work with in the sales end just did not follow through on the service and walkthrough follow up.so yea if ya want to get treated well while you are buying trading in an RV,by all means go for it,just be prepared to be disappointed,dissatisfied when it comes to walkthrough commitments and service........ read more

We had a warranty issue with our three-year-old Lacrosse travel trailer, Phoenix's heat wave last summer blistered The front forehead area. The Broadmoor RV superstore, particularly George, Handle the warranty with The manufacturer! Our RV looks brand-new again thank you George and Broadmoor RV read more

I can't say enough great things about this place.... We had travelled 4 hours in 100 degree weather and found ourselves in a jam in a RV park in Prosser,WA when our slide wouldn't go out: I phoned the nearest RV service Place (Broodmore) and they came to my rescue immediately. Angel.... You were our angel!!! Thank you and Jason and Remy so much. These guys are top notch professionals WITH A HEART! I can't say thank you enough! Owner of Broodmore RV- give these 3 a raise! They deserve it! We live 4 hours away but when we are in the market for a new RV- We will make the drive in to your store, for sure! Thank you again! Kari and Bill Montgomery Puyallup, WA read more

My family bought 3 rvs from Broadmoor. 2 brand new and one a couple years old. We bought the extended warranty for all 3. Total out of pocket almost $300,000. Our sales men was amazing, but we were surprised by our treatment since 1/4/24. My son's trailer had the frig, microwave and ac go out. Took 4 months to replace everything. My mom's brand new one has a horrible oder from a Crack in the pipe by the kitchen sink. It's been 6 months and no one has ever called her back. Also she has a 2 year full time live in from Eagle. What a joke. In my trailer the oven went out took 5 months for the new one to come in. They replaced it and it still doesn't work. Now yesterday (9 months of use) our frig just quit working. This place is a joke and don't buy the warranty, because you will be screwed in the long run. Going to talking to an attorney!! read more

Purchased a 2022 Northwood Nash from them. One of the questions I had - since I had to drive 6 hours to buy this particular RV - was that if I needed warranty service could I go to the closest Northwood dealer to me? They said I could go to any dealer for warranty service. While doing the inspection of the RV I noted the black tank vent on the roof was cockeyed. I told the service person about it and he said he would fix it. I double checked and it appeared fixed, however a week later the same vent was cockeyed again. It appears there is an issue with the vent pipe moving or being too long - a defect from the factory that should be fixed under warranty. So I called the two closest dealers to me to schedule warranty service - both refused to schedule the service because I did not buy the RV from them - despite what I was told by Broadmoor RV. I called Northwood Manufacturing in Oregon and they said one of their dealers could refuse to do warranty work! They said they are independent dealers and they could not force them to do the warranty work! Imagine buying a new car a taking a trip and it breaking down and the nearest dealer would not fix it because you did not buy it from them! Buyer beware of Northwood Manufacturing products and their dealer network. read more

We purchased a TT 2 years ago from Broadmoor and when we brought it home there were 37 issues that should have been dealt with prior to offering this TT for sale. Here we are 2 years later still dealing with issues that were "fixed" under warranty. I have zero faith that there were legitimate repairs made to this unit. read more

I gave them one star because the staffs very easy to get along with and had great personalities I took 4 stars because theyre also dirty swindlers. They tacked on 6000 dollars to my contract without me knowing and im far from a naive person. I rarely sign things i dont conpl3etly understand but they got me. Oh did they get me. I implore u not to go to this place of business and if u do be incredibly careful. read more

If you are thinking about purchasing an RV here, I suggest you first call their service department and tell them you need to make an appointment to get a RV in for some warranty repairs. The length of time it might take to even get an appointment may shock you. Reading other reviews here, just because you get an appointment doesn't mean they will start work on your RV right away either. Recently called to get an appointment for some warranty repairs and it would have been well over a month. read more

I went into parts on the off chance they would have awning fabric. Jaden at the counter was very rude to me, the entire time I was there he made me feel uncomfortable. He was cursing at coworkers and made me seem like an idiot when I did not use the correct terminology. As I was leaving, I could hear him and his female manager saying bad things about me. I've never had an expierence quite so bad. read more

My fiancé Keith Best bought his RV at Broadmoor and he has had nothing but continual frustration. He set an appointment for service work; waited 2 weeks to get that appointment. So far it's been 2 more weeks and minor work has not been done. Calling them is a joke. They say your call is important it's not. They have had 4 calls from him and not one time did they ever return the call. So sadly he will be picking it up Monday without the repairs completed, I am sure they will act surprised but this is just ridiculou They did finally finish it by Tuesday, no they never ever returned a single call, even when receptionist was told of the 3 other calls she was the 4 th one to promise ....promise unkept. read more

i'm not the type to leave reviews but they specifically asked me to when i bought my RV. Broadmoor was great, during the buying process, but after that it's been iffy. We purchased a used fifth wheel from them, our first red flag should've been it wasn't even cleaned when we went to the walkthrough, and the previous owners had a cat so it was a mess, but we were so excited that we just decided to say "oh well". they put in a new toilet for us, which flooded the bathroom because it wasn't installed correctly. we were also told they were putting a brand new fridge in the unit before we picked it up. after getting the rig home, we noticed 3 dead birds in one AC along with a nest. the next day we noticed the fridge wasn't cooling so we went back and decided to switch it to propane to help cool it quicker, well the fridge wasn't installed correctly and a flame was shooting out the back of the fridge. we called and they sent someone out, who said he'd be back but didn't, then they called said he'd be out in the morning, then called in the morning said he'd come out the next day. after my fiancé called and had words, they sent someone else out to fix the issue. we are lucky our rig didn't catch fire on the 15 minute drive from Broadmoor to where we are. A nice man came out and fixed it, he's the reason i'm giving two stars instead of one. after he left i noticed the fridge light didn't work. i called and asked if there's any fuses behind the fridge that couldve blown and they specifically told me no, i asked this question numerous times, you can physically see a fuse back there when you look. they sent the same man out to look at the light and repair the door because the door wasn't sealing causing the fridge to not stay cool. he said they had to order a whole new lighting unit and would give me an ETA on when it would be in, this was well over a month ago. woke up this morning to any other issue with the fridge only working on propane. so i did my own research and saw that the fuse could be blown. i replace the fuse and come to find out my light and fans are now working, after they told me that wasn't the issue and there was no fuses back there. the things that they replaced in the rig has given us the most issues we have ever had in our 5 years of full time living. read more

They photoshopped me and my husband's signatures on a GAP/Service Contract policy cancellation form for the RV we were trading in because when we were signing our purchase contracts they accidentally put the new trailer instead of the old one (and yes, we didn't catch it at the time). Not that big of a deal except for the fact that they actually cancelled our new service/GAP contract on the new RV and we had no idea until I got to digging around. If they are willing to photoshop our signatures on any document it sincerely makes me question their ethics. read more

Save your money and go elsewhere. Purchased an extended Integrated fuel tank and install for my pickup bed. When I went to pick up my truck, the fuel tank had a manual fuel pump, not an integrated pump that does me no good. Difficult part of this deal is the one day delay it caused me having the tank removed. I was trying to head out to New Mexico with my truck and 39 foot horse trailer before a storm comes in tomorrow. Very ANGRY!! read more

The sale of the RV and customer service went without a hitch. Unfortunately the warranty claim we have been dealing with has been a nightmare. They have had our trailer for 4 months with painstakingly slow,spotty, and untruthful communication. We have been making payments on a trailer that we have had no use of for 35% of the time we have owned it. It's was BRAND NEW! How long could it possibly take to fix the few things wrong. Sooooo disappointed with the service. Still can't seem to get ahold of anyone that can tell us anything. Too bad we can't do less than one star. read more

Purchased a Vista 29V on 6/8/23. Everyone was overly friendly and attentive. Drove 250 miles home and house batteries say 6%. Put on shorepower and still 6%; will not accept charge. Bottom line, one battery is 3 qts low water and other is 1qt low. Sulfated and ruined due to lack of maintenance while on Broadmoor lot. Called 3 times and left e-mail for Gen. Manager Mr. Blake but receptionist is obviously told to use excuses like -- on vacation, not here today, not available -- so left e-mail to please call me. No call back (as in other reviews). Noticed a drop of oil on rear swaybar so checked diff and there is literally no oil; took 7 qts to refill. I'm sure they must have realized a puddle of oil indicates a leak. Burnt out awning motor ordered -- called them 30 days later and told awning manuf. needs more info - what??? No call back?? They will love you when buying but when you drive off the lot they don't know or care who you are or that you purchased there. Stay away unless you plan to spend out of pocket to correct their mistakes! 0 stars would be better! P.S. My location is Olympia, WA not San Francisco. read more

Marta was amazing! She helped make our purchase go super smooth and quick. She answered all our questions (even after hours on a Sunday) and prepared our paperwork before we arrived. We drove 5 hours and on such short notice and a lower staff day and everyone made it happen! We got to take our trailer home the same day! Alfredo was an amazing service technician who not only took his time to do a thorough walk through he also went above and beyond checking our tow vehicle tires when we got a metal piece in the tread. He definitely made us feel taken care of and addressed all of our concerns. Thank you everyone at Broadmoor! Definitely worth the trip over the mountains! Robin & Josh read more

Buyer beware! We rate this business as 2 stars only because the sales staff was awesome. Everything else about this business leaves a lot to be desired! We purchased a rig for over $65K, new. Within a week, there were leaking issues. This dealership's service dept is an authorized dealer for manufacturer warranties, so begins our journey. Our rig has been in the shop now 4 times (within 6 weeks) for the EXACT same issues and they can not appear to fix it correctly. The shop has poor customer service. They did not listen fully to our complaint in the beginning about the leaking, instead we got a ya ya ya...we'll fix it. NO. They have wasted our time and money with no regard to us as customers. There has been no compensation. To make a long story short skip this business! You are better off going to one of the other RV shops in the Tricities if you want to get it right. Good luck, you will need it if you deal with Broadmoor. read more

I too, am only giving Broadmoor one star due abysmal communication from their service and management personnel. Buying the RV at Broadmoor was a wonderful experience with helpful salespeople and a stellar employee, Trudy. After purchasing the RV and trying to arrange for service was not such a pleasure. I was able to get it in for service and the crew worked hard to get the work completed. I was falsely believing that the service team was as good as the sales department. WRONG!! If it would have ended there, with the first servicing on warranty issues, they would not be getting a one star review. However, when the unit was delivered, at PDI it was noted as having a cracked instrument panel. I assumed Broadmoor would replace the lens cover. However, I was referred to Mercedes Benz by Broadmoor for the repair. Mercedes said it was cracked by the manufacturer not by MB. While in for the first warranty service at Broadmoor, I was told the part was on order and I would be called when it was received. They also told me that due to the distance from my home, they would UPS the part to me and I could have it installed at MB at no charge to me. After a few weeks and not receiving the part, I e-mailed two people in the service department. NO REPLY! After a few days, I e-mailed two managers about the issue. NO REPLY!! I was dumbfounded!!! I eventually had to contact two employees at Coachmen Industries and they instructed me to have the lens cover replaced at Mercedes Benz and send the repair order to Coachmen. As I stated, the sales process was very smooth and we were VERY impressed with the care we received when spending almost $90,000 for an RV. However, when it came to replacing the cracked lens cover.....A WHOLE DIFFERENT STORY! If you must buy from Broadmoor, have your RV serviced at another dealer to avoid being written off by multiple employees when trying to address a warranty issue they wanted to avoid and/or ignore! CAVEAT EMPTOR!! My suggestion is that the entire service department, including Sklyer, and others be terminated and the sales department begin managing the service department. It is like two different businesses operating under one name. NOT GOOD, NOT RIGHT! The service department is ruining the prospect of anyone EVER returning to buy an RV from Broadmoor. I know I won't ever return to purchase a new RV! read more

The service department at Broadmoor has turned into a disaster. A bit disappointing, since we've been bringing our RV there for years now to be winterized, and to sort out minor repairs that popped up during the season. So, here we go: 1. Perpetual overpromise/under deliver on time to complete. Brought the RV in early October, finally getting it in December. In fact, we're picking it up 'half-done' because we're tired of messing around with this outfit. 2. I'm laughing a bit at this one - their tech actually argued with us about what kind of engine we had in the RV (he had no clue!). Finally we popped the hood to show him. He just stood there. Can't comment on the Sales side, as we didn't purchase the RV from them. Don't waste your time with the service side of Broadmoor - go somewhere else. read more

Just a bad place. Our trailer had way to many problems to just be "missed". Lesson learned. Avoid Broadmoor like the plague. Much better places to deal with. read more

Broadmoor RV is a great place for RVs, parts, and service. We were torn between to RVs and elected to purchase elsewhere based on the availability of the model we wanted from Broadmoor. We were very pleased with the sales staff, products they sell (a huge range from economy to mega-luxury), and the deal making process. No drama, no extensive back and forth, just a good discussion about what each party could or couldn't do. My parents had a Class C that needed a few repairs, including a new roof. We elected to have Broadmoor do the work based on a tour of their shop and the quoted price. The work was all completed with the specified parts and to a high level of fit and finish. Even better, they were done a couple of days early! As I stated earlier, we purchased an RV last year and I am putting the last few accessories together. I have been very pleasantly surprised to find that Broadmoor has priced many of their accessories competitively and will often work with you if they aren't cost effective. Today, I went in for a hose holder and to replace a TV outlet/cable wall plate. The plate was $50, which was a bit of a shock, so I was on the fence. The service tech (George, or Jorge to his friends) took me back into the shop and fixed it in two minutes. How many shops would do that? Every part I have ordered has been in within a day or two and they have a fairly wide array of parts in their somewhat small parts area. Their catalog is huge and always free. I couldn't go 5 stars for one simple reason: labor rates. The shop rate is $100, which is pretty scary to me. You can get a mechanical engineer for that same rate. I don't think they set the price for the area (based on our previous service experience there). I think the going rate in town is inflated significantly, so I end up doing much of my own work. They are very helpful with tech support, so when I finally do fork over it won't feel so bad. There are only two places I buy RV parts and equipment in town and Broadmoor continues to edge ahead of the competition. read more

Sales department was up to par. I wish I could say the same for the service department. Our trailer has been there for 6 weeks and the only thing they have managed to do is winterize AFTER it froze. No other major repairs have been done and it appears they aren't sure when they will get to it. The service department set up is a joke. Why have numerous trailers sitting there waiting to be worked on for months when you could schedule and work on a few at a time and then move on to next scheduled ones. Seems pretty simple to me. Let's hope we get our trailer back before camping season comes around again. read more

Worst customer service. Angel in sales was rude, Molly in finance was horrible to work with and they almost sold me a 5th wheel I couldn't tow with my truck! Called to talk to the manager Travis and he was awful. I wasted 10 hours driving and doing paperwork just to find out I couldn't tow it because they advertised and gave wrong information. Went to Bluedog RV in Spokane and had a great experience. Would NEVER recommend Broadmoor RV! Spend your time and money anywhere else!!!! read more

The best RV service department in the tri-cities!!! Tom is the best! They took good care me and my RV. Thank you! read more

Broadmoor RV SuperStore - RV Dealers Near Me - Pasco, Washington

The sales team are great, but if you want somthing fixed, good luck, if your warranty has expired they really don't care. I have purchased 2 brand new camper and trailer. The trailer welds are breaking after a year, the factory warranty expired a week or two ago so they dont seem to care. It was the same with the camper they just didn't care. i have the extended warranty but now i will not have broadmoor do the work. And i will never buy from them again. read more

I have to preface this review with the fact that I bought my RV elsewhere and yet they have a great service department. Our appointment took a few weeks because they were busy. They were extremely flexible. I had intended to bring the trailer down a day or 2 before my appointment time, but due to high winds I didn't bring it until our actual appointment day. And I was a few hours late, they were flexible and totally understood my situation. I repeatedly heard no problem. They did the work quickly and called for us to pick it up. Well again I waited until we had a non windy day that I wasn't working. This ended up being a couple weeks later. They were great, no problems. They called a couple times to make sure I knew it was ready. But never said they would charge me or anything which is what the new service department at our original purchase place had said. At Camping world, I was told I couldn't drop off my trailer prior to my appointment, and if I didn't pick it up within a couple days they would charge me for each day. Completely different experience with Broadmoor. read more

This seems to be a very crooked business based on our experience. Sales guy showed us what we were asking for, but couldn't really answer specific questions about the units or features. He did admit he had only been there for 4 months though, so we gave him a little leeway there. Finance dept seemed friendly, but we could never get a straight answer about our trade-in and the list prices of the units we were looking at. Between the finance and sales guy, it went from, "You've got a great trade-in, very clean, well taken care of.... We could re-sell it in days...." To "well, honestly, whoever sold you that trailer you've got totally screwed you over....We're selling these brand new for less than you owe (not true)" When we weren't buying their numbers. When we went online after dealing with them in person, they were offering the same 5th wheel we were interested in for $15k LESS than we were quoted in person. When we called to ask about it, we were given some run-around and then we were told we would get a call back. We still haven't received that phone call a month later. Long story short, these guys are shady. Won't ever do business there again and will recommend our family/friends to shop elsewhere. read more

Good experience with our purchase of a 2017 forest river camper. We had issues with service and to be fair some of it was not their fault but the fault of the manufacturer. We have had quite a few problems with our camper but they do always get fixed. They are working on their customer service and the GM was very helpful. Billie in service was also very helpful, knowledgeable, and professional. The goal seems to be to get us camping again very soon so here hoping. read more