This review is long overdue…read more Such a bittersweet review for me... I inherited my late mom's beautiful Vacheron gold watch from the 1970's that was no longer working and missing a part. I did extensive research and decided on Seregin's and I'm so happy that I did. Not only were they friendly/kind and super professional, but this watch, being a relic, and extremely thin and intricate, at this point, was a hard one to fix. Paul, the owner, went above and beyond, connecting with his own network to find the parts that were no longer for sale publicly. He called me multiple times to confirm the heftier price tag that parts and service would cost and when the timeline would be extended. When I came in to pick up the final product and he listened to my story of my beautiful mother and the watch, he truly had compassion and added to the story of this watch. This wasn't a faceless transaction and for something like an inherited treasure, that truly meant something to me. Overall, they clearly know their business here, from your more normal watch to luxury pieces. They care about the products and the customers they service.

Came in for a bracelet adjustment and to check the time keeping on my Seiko. Bracelet fix was fast…read moreand cheap. He tested the watch and it is losing too much time. He suggested sending it in under warranty myself else it's a lot of money to fully service the watch there. I appreciate the frank honesty. Lots of pretty watches to see in the cases while you wait (which is to be expected I suppose.

When I was visiting my mom on the East coast this Spring, she asked me to bring her Rolex home with…read moreme to get it serviced for her. The place I used to go is closed so I did a search and found Kern's. I was SO impressed by everyone in this store. The service is unmatched. Even those not assisting you will ask if they can get you a drink if you don't have one. (Three separate people asked me!) The work was done pretty quickly too (I know that's not in their control necessarily, but maybe some service centers are better than others?). My mom's watch came back looking brand new, and it looked pretty ratty when I dropped it off! I can't recommend Kern's enough and I will definitely be back.

Location is great very safe SF PD is mostly in the store along with outside as well very saferead more

l always feel so welcomed and comfortable every time I come in. This is a jewelry store that works…read morewith both jewelry and watches, and even when I stop by for something small, I'm treated with the same care and attention as someone making a major purchase. That kind of respect means a lot to me. I also really appreciate the store's security. Being buzzed in makes the whole experience feel safe and well-managed, much better than places that just have a guard standing outside. I always feel protected and taken care of here. They also have beautiful pieces of jewelry, and I'm planning to come back with my family to check them out. This is my trusted jewelry store.

I have always had a good time here. Looking at all the watches, My questions have always been…read moreanswered to my satisfaction . I feel that you should always do your research before buying a nice watch. To the person complaining about a cartier watch, She did make the situation correct, it's your fault that you did not pay attention. Just call in advance so they will leave you a pass so you can go shopping. I have purchased and omega automatic and longenes automatic from here.

Amazing selection and very very nice people!! Will defintely come back - beautiful watchesread more

they were amazing from the second I walked in. immediately diagnosed my watch issue and explained…read morehow I was not using it properly! the staff kindly explained the movement of the watch and how to appropriately set it and within a minute it seemed perfect. no charge, no hassles, tons of useful information. gave me a number to contact them if I had any further concerns. could not be happier! in todays age I cannot imagine who offers to fix your watch and educate you about it for free! I give my highest recommendation.

It was time for a complete overhaul, service and polishing of my three (3) most treasured and…read morefavorite Swiss timepieces. They are the Rolex Deepsea SeaDweller Professional tool watch, Omega Seamaster Professional Titanium Chronometer and Rolex GMT Master II Professional Chronometer (Coke) . In the case of the Rolex DeepSea and Omega Seamaster, the timepieces also required a new replacement mainspring and adjustment on the titanium wrist band and clasp, respectfully. I have heard great things about the proprietors at United Watch Services (UWS). Specifically, the very experienced, Rolex and Omega factory trained and highly competent brother tandem team of Jessy and Alan Dang. And really happy I did!! Within a very reasonable two (2) week time frame, my timepieces were completely out of service and done. When I went to go pick them up, I was literally floored and blown away by their overall appearance. They were literally like BRAND NEW and of showroom quality once again!! All the little nicks and superficial scratches accumulated over the years from daily wear and tear on both Rolexes were now complete history and a thing of the past! In it's place is an impeccable, flawless, and mirrored liked smooth finish and polish that has to be seen, up close and personal, to truly enjoy, admire and appreciate!! I was utterly impressed and in awe by the workmanship, patience, competency, attention to details, and devotion of Alan, the consummate professional and certified watchmaker which he truly is. Even the Omega Seamaster Professional, with it's natural titanium casing and wristband, looked brand new, very sporty and appeared out of the display case for the first time ever! I'm not sure what magic or technology are being employed here. But whatever it was, rest assured, I'm very pleased, happy, excited and grateful! WOW!! Moreover, the brothers had tested and assured me that topnotch chronometer performance and accuracy of 3-5 seconds + - daily for all my Swiss mechanical timepieces will continue unabated going forward as well. In summary, I highly recommended Jessy and Alan, of UWS, for all of your timepiece overhaul and service needs. They are the consummate watchmakers professional, through and through. They are very experienced, factory trained and highly competent watch makers, with business etiquette, ethics and integrity, beyond reproach. Additionally, I found their overall prices to be VERY fair and highly competitive. Moreover, UWS ONLY use OEM factory and genuine Rolex and Omega replacement parts. Lastly, they are both very cordial, pleasant, friendly and extremely client focused. Bottom line. UWS simply delivers in SPADES!! You will NOT be disappointed! They have definitely earned my business and trust, going forward. I will definitely be returning back to UWS for all my future watch servicing needs and requirements. You should similarly! Best regards. Ken Hong

I've been going to United Watch Services for over five years, and I truly enjoy entrusting my…read morewatches to Alan and Jessy. Alan is one of the last of his kind--a true watchmaker in every sense of the word. There is no movement he can't service, from modern calibers to complex vintage mechanisms. His ability to fabricate parts when replacements are no longer available is especially rare today. He even does dial work! I've had vintage movements over 70 years old expertly serviced here, as well as Rolex watches that require precision, experience, and a deep understanding of the brand's engineering. Whether it's routine maintenance or intricate mechanical work, the craftsmanship is consistently exceptional. If you're looking for a knowledgeable, highly skilled watchmaker you can trust with any timepiece, look no further than United Watch Services.

Great people terrific service. Highly recommended and if they can't help they will point you to…read morepeople that can.

I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle…read morethe job. Unfortunately, here's what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn't just a piece of jewelry, it's a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.

My wife has been bringing our watches here for a while now to replace batteries and adjust links as…read morenecessary. As we were both off today, I finally made a trip down here with her to get a few of my watch batteries replaced and the link adjusted on one of my watches. This is a husband and wife team that run this little shop, and both are very friendly and inviting. They apparently have been running this shop for over 30yrs, and have resided in Chinatown for over 50. Truely a testament to their expertise and honesty. We replaced the batteries on 4 of our watches today, and they have a loyalty card where if you replace 4 batteries, you get the 5th battery replacement free! As it turned out, all of the watches that we brought in today all used the same battery, and each replacement only cost us $5.50! Despite the rampant price inflation over the last few years, these kind people have keep their prices reasonably the same despite rising costs. For removing 1 link, they also only charged us $5. Super nice people, and a business we plan to continue to patronage for years to come. If you pay with a credit card, they do charge a 3% fee to offset the credit card processing fee.

I just want to thank them for keeping their prices so low. This is my go-to for watch batteries…read more I hardly wear watches and by the time I do the battery is out. Cest la vie. Everyone is called uncle. Uncle did this fast and I'm on my way. The price has gone up but it is so worth it, 2 watches for $11. That's right. I didn't type a typo. After the 4th one you get one free. Just remember the card they give you.

I have nothing but good things to say about this place, sincerely. I found this place on a whim for…read moremy Rolex as it needed to be serviced. The level of security and customer service is impeccable and second to none. the guy I normally see, named Nick, is someone I see every time I am there and knows my style. I cannot imagine ever going anywhere else

Odd business model I…read morecalled to see if they have a very specific time piece and they said for security reasons they could not answer and I had to make an appointment. Any business is free to establish their own policy and I have no problem with appointment only in fact many jewelry stores operate on that model but I do take issue with them not answering whether they have the piece in store. If I make an appointment and they don't have the watch available isn't that a waste of everyone's time? I've now occupied your staffs time when another appointment could be made with a potential buyer and now I'm put off having wasted time as the piece I'm looking for is not in available for viewing. The staff on the phone is courteous it's just an odd policy and different from the past. Maybe their just annoyed by these types of questions