There's something naturally romantic about staying at a hotel dramatically way up at the top of a cliff. And The Cliff House (Hotel) is exactly that. It's surrounded by an incredible ocean, jaw-dropping scenery that has to be seen to be believed. Grounds are immaculate, the hotel itself is modern with Nautical accents indoors. We didn't stay here during our short Ogunquit trip, but this clifftop hotel looks like it can dial up the romance factor to a ridiculously high level man- in my opinion. This place is huge. Surrounded by glass. Just glass- giving you the most intense view of the Atlantic. The hotel has nice style- not sure if housekeeping is taking care of all the dust perched up on their ceiling lamps by their elevators- but rooms seem elevated. FYI- Employees all wore masks and there are visible floor indicators throughout. Listen...with these reviews, I'm not sure if guests seem to find this hotel well worth its considerable price tag. But those views man. read more

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Went the end of May, the views are awesome. Based upon its location there are excellent sunrise views but the sun does not set over the water. Food and drinks were good and priced at what would be expected for a resort of this type. I found the staff to be pleasant and helpful. Beds were comfortable. The bathroom had an exhaust vent but it was not working so fogged mirrors after showering. I would have given a rating of 4 but as you will see in many reviews the pools are under heated. Heated pools should be at temps of high 70s and into the 80s. The indoor and outdoor pools were not even close, thus no one in them. Hot tubs were perfect temps. read more

If you are looking to have your wedding here, keep looking. We toured and were told we would have a proposal the following week. Well, it's been 3 weeks, multiple phone calls and email. Obviously they are either too busy or just don't care - we won't be chasing them anymore. It's really a shame. read more

A hotel that should be great, except that it isnt. Cliff House is a beautiful property with nice grounds and a great layout. Some parts are great. The lobby and public areas are very comfy with great bar service. The bartender was extremely friendly and her service was great. The live music they brought in was excellent and made for a great evening experience. Hotel valet parking was great as well. The spa is wonderful, with a great attentive staff. All of this greatness is offset by the terrible restaurant (Tiller) and the room. First the room. Our $750/night coastal view room was right over a 24x7 ventilation system for the restaurant that you could hear even with sliding door closed. It made the little patio useless. I get that price during season, but its October. Also the bathroom sink had hot and hot running water. The Tiller restaurant is a disaster. First off , we had breakfast there where my wifes order was messed up. She brought it to the attention of the server who basically ignored her. No compensation for the mistake. That night, we decided to go back since we were tired and didn't want to leave the hotel. My wife ordered a burger and truffle fries. The fries came plain, when brought to the servers attention she said the menu says regular fries. We asked for the menu and it said truffle fries. Again no apology and no comp. I ordered a 2 lb lobster at "market price". What was served was a small tail and two claws about half the size of the 1.5 lb one I had for lunch that day. Market price came back on the check at $110!!!! This is ridiculous even for a resort. We will not be back. Save your money, there are better places to be had in the area. read more

Hands down my FAVORITE place to stay in Maine! That's it. That's the review. That and some amazing photos that speak for themselves. read more

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What a great experience from the moment we pulled up with our vehicle until the moment we checked out. Extremely friendly and courteous staff. My wife and I stayed here for 5 nights (Wed-Mon) and enjoyed our view of the ocean and the many boats that passed by while we sat on our balcony. The room was clean, updated, and the bed was very comfortable. Everything in the room worked to perfection.....air conditioner, tv, safe, shower, toilet. The housekeeping staff was friendly and did a great job keeping our room fully stocked with linens. We loved the turndown service in the evening, especially the chocolates left on the night stand. We had dinner and brunch at the Tiller restaurant and enjoyed having a drinks listening to the nightly musicians by the big stone fireplace. The Cliff House is located 8-10 minutes from downtown Ogunquit. There was valet parking as well as self parking. We chose the self parking. My wife and I used the gym on the 2nd floor on a couple of occasions. Very modern bikes, treadmills, nautilus equipment, free weights, and mats. The best hotel gym we've seen thus far. While you work out, there is a great view of the ocean. My wife spent many hours at the pool while I read near the fire pit. The pool setting was gorgeous and overlooked the ocean. Plenty of seating and servers to make your stay comfortable. We enjoyed each night going to the Maine Station which was located on every floor. The Maine Station had complimentary coffee, tea, water, apples, and ice. This station was available 24 hours a day. There was a very warm and cozy vibe with the Cliff House. Nicely decorated, fireplaces, beautiful tables and chairs to relax on. This is a great place for couples to relax and get away without the kids. Is the Cliff House expensive? Yes. Did it meet our expectations? Yes. It exceeded them. You only live once and you don't want to be the richest guy at the cemetery. We will be back! read more

My husband and I decided to stay here to celebrate our 5 yr anniversary. It was a smooth short drive from Boston and was instantly relaxed as we walked in. It also helped that they start prepping your stay a week before you even get there - making it personalized and make you feel extra special. We stayed at the Ledges for the oceanfront room. We got to see the sunrise which was lovely and enjoyed the sunset whilst at the spa area. It was a low-key, luxe experience for R+R (romance and relaxation). We thoroughly and highly recommend our couples massage; shout out to my girl Ally for a wonderful massage - from getting all the knots out and to the mud hair mask I absolutely loved, to the kind and sweet Miss Rose for the wonderful customer service, and to Sandra for helping me find the mud mask to take home with me - got the last one that day. You can dress up or just walk around with their robes (which was cute). Food was good, not great but we really loved the selections at Nubb's. Also enjoyed the yummy coffees and pastries at the cafe. The staff were all so friendly, happy and helpful. We are already talking about coming back for our bday months and during the summer season. read more

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LOCATION....LOCATION....LOCATION. It is an amazing location and the "entire" hotel staff were super friendly. Perfect romantic get away! My only complaint is our room location.... we were in 433S. That room and rooms; 432, 431, 430 and 429 all look out to the ocean except there is a patio area that is directly in front of these rooms. I would most certainly come back but I would make sure to request a different room. The pool area is nice and we enjoyed it. It's right next to Nubb's Restaurant which has some good food & drinks and it wasn't too expensive compared to the cost of the hotel room. They have a great walking path around the hotel which measures a 1/2 mile and it's the perfect way to start your day. If you want to play golf, there is the Cape Neddick Golf Course literally across the street from the entrance to the hotel or if you prefer, you can travel 20 minutes to play The Ledges Golf Course which was a nice layout in York Maine. My wife enjoyed the Spa immensely getting a massage and a manicure & pedicure. Overall highly recommend the Cliff House.... We had an amazing stay! VERY EXPENSIVE though. read more

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Beautiful views Very expensive Host were all very friendly Bed was extremely comfortable Overall an amazing experience read more

We had the most amazing stay at the Cliff House with our two boys (age 4 and 7). Tess and Rachel and the team went above and beyond to make our stay so special and memorable. The personalized welcome basket made out boys feel like true VIPs. There were so many fun activities for the kids to do. They absolutely loved the stuffed animal and the pickle making activities. We all truly enjoyed the pools and the seaglobe dinning. Thank you Cliff House for a magical stay. read more

This hotel is so relaxing, simply said its beautiful. The staff is friendly and the amenities are endless. Just driving there down the windy road was fun experience. Just bring your smile and your wallet. read more

Cliff House - What a lovely chill atmosphere - Resorts Near Me - Cape Neddick, Maine

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We can't speak highly enough about our experience at the Cliff house. From the moment we pulled up until the moment we left we had the most incredible time at our stay. The venue, the rooms, the service, the live music, all impeccable. Every staff member was friendly from the moment we got to the reception desk. We especially enjoyed Ross McGinnis live music every night. We enjoy the live music each night between 5:30 PM and 8:30 PM. Breakfast at the teller house was amazing. The spa looked fantastic, but we did not indulge in any of the services. However, we will next time we are there and there will be a next time. The rooms were luxurious. The beds were comfortable, and the TV was huge, which impressed my wife very much. What a great ed Ross McGinnis live music every night. We were there enjoying the live music between 5:30 PM and 8:30 PM. Breakfast at the Tiller was amazing. The spa looked fantastic, but we did not indulge in any of the services. However, we will next time we are there and there will be a next time. The rooms were luxurious. The beds were comfortable, and the TV was huge, which impressed my wife very much. What a great destination for a wedding, a romantic getaway or a family trip. We look forward to returning to Cliff House and shared our experience with all of our friends looking for a great destination in Maine read more

Typically stay down the street and come to the Cliff house for a drink and it's always worth coming. The view is stunning and beautiful inside and out. Small bar menu but perfect for what you need with friendly staff read more

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You get a run around when you call. No human answering calls or questions. If the service is bad to book a room, it must be terrible when you're there. read more

Updated review: after speaking to the manager who was very grateful we shared our concerns, they offered us a new room and a dinner credit. This made up for disappointment. We know places are short staffed due to the pandemic I just thought this place would've been a higher caliber than what we found. read more

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This resort deserves a five star rating based on the amazing view, room, amenities, service (everyone was so helpful and friendly), and the entire property! I feel bad for the low ratings because they had subpar food at the restaurant. Honestly, (and no offense to Cliff House), we don't eat at restaurants in places like these. We know better to not be disappointed --unless of course its Vegas where the restaurants are the destination or if we've read that the food there has had excellent reviews. My husband and I celebrated my birthday dinner yesterday and drove 5 minutes away from the hotel to a nice restaurant. We also had lobster at a couple of different lobster shacks and/or casual restaurants nearby. Wells and Ogunquit are fun towns! I understand that some people do expect to have an all in one experience since it's not an inexpensive resort. However, we chose to eat at different restaurants with great food and got to experience the town and then go home to a pretty fabulous suite in an amazing property --reminds you of the West Coast / Pacific Northwest. Wonderful stay at the Cliff House! read more

Cliff House - Resorts Near Me - Cape Neddick, Maine

Stunning! If you are looking for epic views in this area, I highly recommend! I have been here several times for drinks and once for dinner at The Tiller restaurant. The menu at the The Tiller is fairly gluten-free, dairy- free and vegan friendly, but the staff are incredibly helpful, supportive and willing to help adapt dishes to your needs. You will have options! I recommend a salad and the Paella (vegan and GF already)! I recommend calling ahead for recommendations from the host for apps and salads. The staff and ambiance are spectacular! Make sure to book online or call ahead for reservations as they do book up quickly! read more

Was visiting family nearby and had an 80 minute massage booked for me. I'm typically a little apprehensive with "resort" massages - and an 80 minute one could have been terrible. Then I met Cindy. Holy crow. The 80 minutes flew by. She was fantastic. Well trained, readily identified and resolved problem areas; left feeling like a million bucks! Best massage I have ever had! You can bet when I go back to Maine, I'll be booking another 80 minutes with Cindy. read more

Wow x 5...... I could post photos from my phone but no photo would do justice to the views and decor. My wife and I found this resort from a travel article and decided to visit during Thanksgiving. Loved the location, the evening ambience around several fireplaces, the treatment from staff and the nearby shops and restaurants in York and Ogunquit. Also not a bad drive to Portsmouth or Kennebunkport. Comfortable rooms and fantastic views. Coffee stands and water stations near the elevators makes great sense. Valet parking is optional. This place doesn't treat you like they are corporate big shots. A hometown feel Will come back read more

How can anyone say anything bad about this establishment? It's simply breathtaking and phenomenal. We stayed at Cliff House during a weekend in June for my birthday. It was booked as a surprise by my fiancée. As soon as we pulled up to the hotel, I was blown away!! The view was something out of a movie with enchanting cliffs and rustling gorgeous blue and white waves crashing, and an array of fire pits, jacuzzis, pools, classic adirondack chairs and gorgeous interior decor. There is attentive and capable staff covering every inch of the hotel at all times offering guests towels, drinks, food, etc. they ensure you feel taken care of at all times. We arrived extremely early - around 9am and to our delight, they were so accommodating that they let us check into our room! That's unheard of at almost any other hotel.....Our room was in perfect condition and everything in it was lovely and the view from our room was picturesque. It's an expensive place to stay, but worth every penny. The bed sheets are so soft and luxurious and the pillows were super comfy as well. There was a stand directly outside our room stocked with coffee offerings with fresh local milk, still water, and sparkling water, and the hotel provided us with slippers and soft robes too. How much more comfortable and relaxed could we feel?! In the evening, when you come into your room, they leave chocolates, postcards and mood music to help you relax and feel welcome. My only complaint is that some of the walls in our hotel room were scuffed up pretty badly and there at a few lamp shades with stains on them - for the price you pay to stay here, the room should be impeccable, so I suggest they re-paint the walls and replace the lamp shades prior to guests arriving. Other than that, this will be one of the best places you've ever stayed and you won't want to leave the premises because the view of the water and cliffs from the hotel is breathtaking...you'll feel like you're in Greece or Ireland or somewhere else...it's just splendid and spectacular in every way. read more

I'm hesitant to review the Cliff House because I don't want word to get out. This resort is situated in a beautiful, unique location with amazing views. Most of the rooms have a dramatic view overlooking the coast. I have spent hours on our rooms balcony watching the ocean. We stayed in Ogunquit for a few years before discovering this place. It's an order of magnitude nicer than the other resorts. It's also more expensive. The pool, the view from the restaurant, the fire pit and the cliff walk are all terrific. The rooms and property are very well maintained with none of the casual shabbiness often found in seaside hotels. The staff are very nice. The beds are comfy, the showers and HVAC are great. There are Keurig coffee and water stations distributed throughout the hotel. This is my family's happy place. We have been visiting at least annually. If you are staying nearby, consider a meal at the Tiller, the onsite restaurant. The view is to die for. It's more expensive than average around here, but it's a great way to get a taste of the Cliff House experience. Not to be missed if it's within your budget. read more

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I've been here a couple times for the restaurant that overlooks the water and have loved it each visit. The food is always flavorful and fresh. Service is impeccable and accommodating. The lobster chowder was incredibly tasty with a healthy portion of lobster included. The omelette was cooked to perfection with lots of vegetables and proteins to fill it along with seasoned types of potatoes (fingerlings, purple, etc.). Will come back for the view, service and especially food. read more

Cliff House - Lobster chowder - Resorts Near Me - Cape Neddick, Maine

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It is a lovely property, not only because of its proximity to the ocean but also the decor and attention to detail in every nook and cranny. The staff is incredible, always willing to help and attentive enough to anticipate your needs throughout your stay. My partner and I especially love the beverage stations on every floor to accommodate guests needs for water (both still and sparkling on tap) and coffee/teas with all the accoutrements any time of day. Room service is quick and delicious, we ordered breakfast and dessert using the in room dining menus. In the evening on the weekends, there is live music in the lower lobby area which is lovely, not loud enough to impede on any conversations you may be having. The rooms are very nice, comfortable beds and bedding (so soft!) and the rooms are set up to encourage you to take in the breathtaking ocean views. There is also an empty mini fridge to store anything you might bring with your during your stay, for us it was wine and water bottles. This property is expansive but easy to walk to and from each restaurant, the cafe and the pool/hot tub area. Lots of fun things to discover here with so much beautiful, local art on a display. Overall, this is a great place to celebrate a special occasion or to just have a beautiful getaway weekend. This was our second time staying and we will certainly be returning. read more

Cliff House - Beverage stations on every guest floor - Resorts Near Me - Cape Neddick, Maine

ch an amazing time at the cliff house this weekend ! From start to finish just amazing. To the bartenders Chris and Norman at Tiller who were Aewsome . To the concierge Cheryl and Dick who made all my surprises special ! To Andrea who helped out ! read more

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The place is gorgeous It was a rough start the beginning Everybody short staff in these crazy times but the hotel manager Shirin made it nice Went up and beyond Definitely recommend She is asset to the hotel. It makes the Hotel feel like a friendly And people care read more

Cliff House - Resorts Near Me - Cape Neddick, Maine

Beautiful views, luxurious beds, delicious cuisine. Excellent customer service. Can't go wrong.

Amazing modern upscale resort on the cliff of the Atlantic Ocean nestled between York and Kennebunk, Maine. Recently renovated, the Cliff House offers stunning rooms that overlook the crashing waves of the Atlantic Ocean. I visited over New Years and decorations were still up for Christmas. Gorgeous! The tree is decorated with buoys. Perfect for this lobster loving area of Maine! Our room was impeccable. Sheets, comforter and pillows were so soft and cozy. I loved the robes they offered. They were definitely needed when venturing into the outside hot tub when the temperature was only 26 degrees! The causal dining spot, the Lobster Shack, was also cool. Lobster rolls looked great and jammed pack with lobster. The fancy Tiller room on level 3 was also fantastic. They make a small twist to old classics like lobster carbonara gnocchi. The Cliff House also seems great for kids. There's a theater room that shows movies and the discovery center offers different fun adventures throughout the week. We tried ice skating and the view over the ocean made it worth the risk of breaking my arm. I would love to go back in the warmer months: 3 pools, two hot tubs and a full scale spa offer a lot for me to enjoy. They book up fast though so make your reservations early. read more

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This place is way over rated. Completely money gouging for what you get. Rooms are clean but super small. AC is extremely loud. Food and service is mediocre. We paid over 1,000 dollars a night and the room was like a box. The service was really bad to the point we had to ask for things multiple times before we received. The food was horrible and cold. McDonald's would've been better. Only thing going for this place was the scenery. There's nothing for kids or toddlers to do when the weather is bad. No play areas no changing table in the bathroom. No room service and they harass you with text messages stating you can't bring outside alcohol Beverages to your room. We requested a crib and was told it would be in our room upon arrival and set up. That didn't happen. We asked for one when we arrived 3 times. Then housekeeping told us that they were out and only could provide pack n plays. ( when I called to confirm two days before our stay) Upside the concierge ended up getting us one and taking care of it with another vendor. We still were not happy with how the evening went. Couldn't get into the restaurant and when we did they gave us a high table with a high chair that my son couldn't even eat his cold dinner properly in. Which we had to ask for a high chair 4 times. Just a joke with all the money you spend. Should've been better accommodations and service. We ended up leaving after one night and loosing out on our vacation as well as lots of money. But just wasn't worth it! read more

Disappointing at best, the balcony noise was so bad you couldn't hear the ocean. Don't stay in the main hotel.

Cliff House is such a beautiful resort on the coast of Maine. The property is large and has an indoor passage to travel between the main lobby and parts of the resort so it will be useful during the colder months. Cliff House has cruise-like vibes where there are activities that guests can partake in complementary as well as paid activities. I was there a few weeks ago and there were paid painting classes which I thought was pretty cool. I tried out the complimentary yoga class which was really nice! I got lucky since there was only 1 other student so it was almost like a private class! The yoga class took place in the small room in front of the windows with a beautiful view of the ocean and foliage. There are nice Manduka mats for guests to use so you don't have to bring your own. Other cool things about this resort include some beautiful art work for sale, a spa, gym, indoor and outdoor pools and jacuzzis, and movie theater. The gym had really nice equipment with some free weights, standard machines and pelotons. You can do an easy walk from the resort down the cliffs and go on the rocks. Super beautiful location! Another thing we enjoyed were the robes! They were super comfy and soft. Cliff House is super close to downtown Ogunquit so it's very convenient if you are exploring. Loved my experience here! read more

We stayed at Cliffhouse as part of American Express fine hotels and resorts member program during our visit to Ease Coast. We were greeted kindly by staff and the usual list of amenities were explained to us. Hotel is nice and has been remodeled with addition of a new wing. Our suite had a balcony and ocean view & had been recently built and suited with all the modern amenities. Impressive and beautiful view of the Atlantic Ocean and surrounding areas made the room more appealing. I will be fair but firm about the dinning experience and staffing. The biggest design flaw in this beautiful resort is the lack of good food and dinning. They only have one restaurant with a very limited and "NOT SO GOOD" menu. To make thing worst, customer service from the staff at the Tiller restaurant is definitely NOT GOOD ENOUGH FOR THIS PLACE. It seems that they trained everyone at the hotel to be professional, courteous and nice to the guests but somehow they forgot to train the few waitresses at the restaurant. Rude, disrespectful, inconsiderate Latino Lady whom was NOT good at all and should have never been working at such a beautiful resort. I looked at the other review and most of the negative reviews were related to the food and beverage or dining experiences. the resort is beautiful but the food and dining is being mismanaged. I hope they correct the deficiencies in the area as I would like to come back and stay here again in the future. read more

Words can not describe how BEAUTIFUL this place is. It's breathtaking and peaceful. The staff was amazing it was super clean from the rooms to the amenities I haven't seen one thing or place that I was disappointed in. My family and I will come back and enjoy this experience again Bc it was amazing!! read more

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The food, staff and atmosphere were great. It was pricey for our everyday kind of outing but perfect for a celebration. The calamari was the best I've ever had. read more

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The Cliff House is a gorgeous hotel and a luxurious property. The management team has recently decided to take the hotel from being a family friendly resort to one that caters to adults only. Kids are not allowed in the main pool (yes, the one you see plastered all over their website) and are only allowed in a tiny backyard pool that has no amenities and an extremely limited view. It was so crowded that it was dangerous. Kids jumping off of the hot tub and reaching over the side of the infinity pool. Clearly wasn't designed with children in mind. At one point, a child got sick in the kid pool (threw up), so families migrated in to the main pool. The GM got so mad that she shut down the main pool claiming it needed to be shocked. It didn't. (I walked around with the maintenance team testing the water and all five spots tested well). Needless to say, I believe she was simply trying to punish everyone. Every family I spoke with was furious regarding the new "adult pool" policy. When I questioned the signage which states "for guest enjoyment, recommended for ages 13+" I was told (by the GM) that the rule is no one under 13 is allowed in the pool. She said she would amend the signs to avoid confusion. To make families feel better, the staff brought out a dirty bouncy house (on a 95 degree day). We were told we could also use the indoor pool. (Again, a 95 degree day). No regard for the kids or parents who were all miserable and wanted to enjoy the views. I spent an hour with the GM and three other parents. We asked her to compromise and open the main pool at 3:00 for everyone. She wouldn't budge. It is very evident that she is choosing to please those without children over those who have kids. I travel for a living and have never felt so unwelcome at a resort. Silly me for thinking the 4th of July was a good week for a family vacation. I would not bring your family here. There are much better options -- especially in this price range. This was not the 4th of July family vacation we had hoped for (and had expected since we loved our week here over the 4th last year). Stay away, unless you're traveling with our kids -- then, enjoy the amenities... you'll have them all to yourself. read more

do not do not ever order lobster roll from Nubbs paid $36.00 for card board gluten free roll and something that was supposed to be lobster worst my wife of 40 years ever had. Plus Don,t pay for ocean view room and get 1st floor and promised will be private only to find find people walking by can see right in your room Also able climb up on to your Terrance was in room 111, but hey I paid a hefty resort fee for this. But hotel was nice and view great but food and room bad will not be back or be recommended also informed hotel of this and have been ghosted so boo hoo to them read more

Love staying at Cliff House. It is always so relaxing. We stayed for the first time in November and actually scheduled our next trip back in December while we were still there - that tells you how much we loved it. Definitely recommend getting a room with a balcony facing the sea, it's so worth it. The facilities are always clean and we had an air filter in our room for greater protection from Covid. We will definitely be coming back a third time (and probably a forth and fifth...) read more

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At our recent stay at The Cliff House we were very disappointed. First of all, the customer service was lacking; we booked a couple's massage four months before our arrival, we received email confirmation only to find when we arrived they had double booked and would not honor the confirmed appointment, nor did they offer us any additional resolution. Later we went to the indoor pool, I have attached photos of the absolute filthy environment. There was a thick ring of dead skin around the inside of the hot tub, trash and mildew in the shower and entrance of the pool. We are frequent travelers and would not recommend this hotel to anyone. I have included photos. read more

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Just recently stayed here for the second time, for my husband and I's 5th wedding anniversary! Even with all the challenges that are presented with keeping everyone safe during Covid- the Cliff House goes above and beyond to make your stay feel so amazing. I was so impressed with all the protocols they have in place, the air purifiers in the rooms, temperature checks upon arrival onto the property each time, social distancing enforced, mandatory masks, etc. The special touches were there as well- with special chocolates and the cutest notecard in our room to celebrate our anniversary. The views are breathtaking, the staff so genuine- it was the perfect way to unwind and escape and just focus on nature and each other. Highly recommend them now and always!!! read more

Upon arrival I was immediately taken with the beautiful pollinator landscaping. Check in was quick and luggage promptly brought to our room. The rooms and resort spaces are all clean and aesthetically pleasing. Breathtaking ocean views of Bald Head Cliff can be seen from almost everywhere and is an incredible sight, rain or shine. Food at the resort is easily accessible and very delicious. My only critique is about the bedding/pillows. If you like resting your head on what feels like melted mounds of whipped cream you're set, otherwise bring your own pillows. The sheets aren't fitted and move around while you're sleeping and I found it to be quite uncomfortable. read more

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I wish I could recommend this beautiful resort. But unless you are going only for the spectacular views, it's just not worth the money. We were there for a long weekend before Christmas. My husband and I purchased a suite to accommodate us and our three grandchildren, who were thrilled with the giant Christmas tree by a roaring fire. Our rooms were spacious and memorably comfortable. The staff: Superb. They did their best to take care if us, and they apologized profusely as things went wrong. "The Tiller": - (the main dining room): The dining room was loud; the food was poor (either over or undercooked), and the menu limited. The beef was shoe leather, even when ordered rare. The seafood was overcooked the first time, and undercooked the second. We sent the two dishes back, and ended up paying for them anyway. One of our party just opted not to eat at all. On our last evening, after I had conferred with the very gracious dining room manager, and asked if we could just order of couple of MAINE lobsters without a problem. She assured us that it would be the "least she could do." Once we two were seated, at 6:00 pm, she had to come and tell us that they were all out of lobster. The Bar? Nope. Remarkably inefficient. Since we prefer to eat early, we were always two of only three or four people at the bar. The bar staff (two of them) had trouble serving a simple vodka martini and a vodka and tonic. Again, sent back twice. And it took easily ten minutes each time. How is that even possible? The bartender had to go "find" another bottle of Tito's vodka. Breakfast? Nope. Scrambled eggs, no salt, pepper or butter on the table, and no toast. Room service? Nope. At 9:00 pm., we ordered a pot of steamed milk to make hot chocolate for the children. We received two, large lidded, PAPER cups of tepid milk (think, Dunkin Donuts) and no way to reheat it. There was no microwave (no fans in the bathroom either, for what it's worth). Lunch? Nope. A clam "plate" turned out to be a French fry plate. No more than ten clams, tops. And not hot. Amenities? Nope. It was my husband's 72 birthday, to which I had alerted them when we booked the stay three weeks earlier. They left us a little plate of sheet chocolate broken into pieces, sloppily covered with a piece of saran wrap. I sure didn't want to touch it! But it did have a little hand-written note. We finally bought our own cake and our own champagne too off premises. There were zero delightful surprises. Personally? I think that the owners, who did the amazing renovation on this gorgeous old hotel, are trying to make their investment back too quickly. All this for roughly $3600.00 No. read more