Everyone was nice and I easily extended my reservation multiple times over the phone. The bill was…read morescary, but that's because I had the car out for over a week. Linda shuttled me home, she is the coolest! She made my day by being kind and friendly :)

I have rented from Triangle Rent A Car on many occasions for our catering business and everyone of…read morethe experiences have been seamless! They are professionals, the vehicles are always clean and ready to go when I arrive for my pick up, and they are less expensive than their competition with much better service!

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Toni had amazing customer service! Will choose Alamo everything because of our experience!read more

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

What excellent customer service. Megan was very professional and was able to meet my car rental…read moreneeds. I look forward to working with them again in the future.

From the owner: A Xpress Rental Cars provides late model, low mileage vehicles on a daily or long term basis. We…read moreoffer competitive rate and friendly, home town service.

I've been using Grand Rental Station for 15 years and will recommend them with the highest…read moreconfidence. Adam and James have gone well beyond what's necessary to ensure that we have what we need, when we need it. I also work directly with their crews, on site. I have utmost confidence in the guys who do the setting up and breaking down of tents and other equipment. Their equipment has always been in excellent condition and, in 15 years, I've never had a negative experience with the office, crews, or equipment. Additionally, when my son's basement flooded and I needed to get some dehumidifiers and blowers. Adam was on his way to dinner, but took the time to stop at the store, well after hours, and make certain I had what I needed. I challenge you to find another rental company which takes care of its customers the way GRS does!

I came here to rent a Billy Goat Aerator, and reserved my rental over the phone the week before. I…read morewas quoted a price, and since I was renting over the weekend and they were closed on Sunday, they said I could keep the aerator until Monday morning. The pickup for the aerator went well, and I paid for the rental when I picked it up. The aerator itself was great - I had no problems with it and it worked well. When I went to return it on Monday, I was told I still owed a balance, even though over the phone, I was quoted a different price. They ended up taking care of the problem, but I wish it would have been made clearer either over the phone when I reserved the aerator, or the day I picked it up. In the end, I am glad they took care of the miscommunication issue, and besides that one mishap, the rest of the rental process went smoothly.

Excellent Service and Smooth Experience at Enterprise Rent-A-Car…read more My experience with Enterprise Rent-A-Car was outstanding from start to finish. The staff was professional, friendly, and genuinely helpful, making the entire rental process smooth and stress-free. Check-in and return were quick and efficient, and the vehicle was clean, well-maintained, and exactly what I needed. What truly stood out was the customer service--everyone was courteous, attentive, and willing to go the extra mile to ensure a great experience. Enterprise continues to be reliable, convenient, and customer-focused. I highly recommend Enterprise Rent-A-Car to anyone looking for dependable service and a seamless rental experience.

Went to pick up our car today only to find they didn't have the correct vehicle for us. I expressed…read moremy irritation but ultimately agreed to take another vehicle. The employee was never apologetic at all and acted as if we were crazy for caring that we weren't getting what we paid for. He then proceeded to ask us 4 times if we wanted to add on their insurance after we very clearly told him no, that we would be using our own and got upset when my Dad said "asked and answered". Then as we walked out to the vehicle he had for us I asked him for the contact for his area manager, who he had told us was the one who brought the incorrect vehicle, specifically for our reservation. He then told us that he didn't feel comfortable renting to us and walked away. Did we express our irritation at them not having the vehicle we reserved? Yes. Did we get annoyed the fourth time he asked if we wanted their insurance? Yes. Did we use profanity towards him? Never. Did we call him names? Nope. Did we direct any irritation at him personally? Also no. We are now left scrambling to figure out transportation for tonight due to this employees lack of being able to handle any amount of conflict. How we were treated was absolutely unacceptable and having employees like that will ruin your reputation as a business.

Our rental experience was just amazing! Mr Toney definitely has the customer's satisfaction at…read moreheart. He will tailor to your specific needs. We rented a very nice and comfortable minivan. We didn't have any issues with our rental. It's rare that you find a business that's professional but personable. Thank you so much to the wonderful people at D C T Auto Rentals. We will most definitely be using you again in the near future. The next time you need a rental go ahead and give them a try. You will not regret it. Warmly,The Anderson family

From the owner: We offer Premium rentals for all occasions: Business travel, Vacations,Special events…read more

Kudos to the National Budget Rent customer support. BUT...the local franchise charged me for 2 days…read moredespite my clearly reserving the truck over the phone for 24 hrs. There was also a " $3/day cost recovery fee" which is apparently another BS fee charged arbitrarily by the franchise. Seemingly the local franchise is permitted by HQ to charge additional fees and costs which you are not aware until you are ready to pick up your truck and essentially SOL. This 'policy' therefore seems to be specific to this location so do yourself the favor, avoid this particular location and choose a different Budget location to avoid the hassle and complaining to HQ in order to get your refund.

SCAM - do not use this location or Hertz. I rented a Hertz vehicle from Raleigh and returned it to…read moreMoore County less than 48 hours later (as planned in my Hertz booking). This location did not record my return and charged me for an additional 20 days with a return in Atlanta - charging me $6,000! Hertz corporate is ignoring my outreach even though I have photo evidence, claiming that customer service cannot get in touch with the location. The location is absolutely horrible and the way Hertz corporate is treating this incident is despicable.

If I were stranded in the middle of the desert, and a Hertz rental was the only way out, I'd walk…read more The rental car broke down. Employees will not make any effort to reference, itemize, close, explain, discuss, confirm, or deny any of their line item charges to my rental contract or its inaccurate charges of almost $8,000. The Moore County Airport Hertz is a franchise. I only learned the existence of franchises from my experience. The national Hertz corporation will not help work to resolve a dispute with a franchise. Therefore, the only assistance I was able to receive was from the Moore County Airport agents. These agents; Denied me the right to speak to a supervisor, except one. That employee ignored at least a dozen requests for contact before responding. Ignored email requests for resolution Denied and hid from me the existence of a Director of Operations. Quotes from MCA agents: "There is no manager and hasn't been one for some time." "I can see the breakdown [of costs] I can't tell you about it." "I don't know who is in charge of the tow bill". "It's not my responsibility to fix that bill. That's not what I'm here for." "There is no breakdown [of the charges]." "We can't change anything on the contract. It doesn't exist." "A supervisor won't help". Kathleen Osorio, the Director of Operations Eastern North Carolina, knew about and ignored all of my requests for communication. with a lucky break, I was finally able to uncover her email address. Here are a few of are some of her email responses, including her spelling, punctuation and grammar: "I have [not] even looked into this" "you are not giving me time to see what I can do for you" [after 100 days] "I apologize on you getting incorrect information" "with all your threats [I'd told her I'd share facts with the Better Business Bureau] I am not able to move further." Consumers, if you value your money and your sanity, stay away from Hertz Car Rental.