I needed a garage that could do a tire installation. They gave me an appointment quickly. The…read morecustomer service is great here. I have heard such great things about them so I am glad I brought my car there, I did need an alignment too and they offered me a coupon because it was not expected. I would bring my car here again,

Terrible service! Dropped vehicle off the night before for an oil change and tire rotation. My…read moretruck was not ready till closing at 6pm the next day. Why make an appointment if not going to do the work till last thing the next day. Will never go here again.

I have brought my car to Jay many times to be repaired. He is an excellent mechanic. I highly…read morerecommend his business.

We purchased a vehicle from here in July, 2025. The van i purchased needed the AC repaired and the…read moresun roof fixed as well. It took a couple visits to repair the AC, which is still running great but no luck on the roof. I may have to take it to someone who is experienced in those things. The car is top notch and very nice and helpful service in getting it registered . We feel the cost is very comprobable to the value, also a very nice job done on getting the car cleaned inside and out before i picked it up. All in All a 5 star experience. Thankyou Jays Auto for my new van, we love it!

Great place, people are nice, work is always done well and at a fair price. I go there for all the…read morecar troubles!

I've had an issue in the Capital District. I found that places that do repairs fall into three…read morecategories. Expensive ($150/hr!!!), not very good, or booked for weeks. Luckily Express Auto, while a bit of a hike from Albany, seems to be reasonably priced, competent, and with decent short notice availability. I first heard of it from a friend who's a gear head, and he trusts them to work on his cars.

Act 1: car loses power on the Northway near exit 10. I feel so lucky to get to the ramp and down to…read morea gas station, especially when a AAA tow truck just happens to be here. My membership covers a free tow to their service station nearby, or extra charge to the Dealer, who usually services it. Decided to have my car towed here instead of "the dealer". Driver was very nice. They evaluated it pretty quickly and told me they'd gave to get a part from the dealer. That wouldn't be in until Monday. I rented a car with their help and they actually drove me to Hertz! $100 for 4 days: Fri-Mon. So far, so good. Everyone was polite and pleasant. Intermission Second Act: Monday: your car won't be ready until tomorrow- the part isn't in. Hertz says $80 for the extra day. Ugh!! Tuesday: Hertz: we are open until 6. I take off work early and call Hertz on the way, only to find out their driver leaves s at 4:30. I hurry. Timing is tight. I get there at 4:30, and the fellow will take me back to AAA, but I am 1/2 hour over the limit, which no one ever mentioned. HOW much for that 1/2 hour? $37!!! I should have had them tow me to the dealer: I have a feel they would have had a part in stock If had to do it again based on what I know now....

I wish I could give this place negative stars. They are the most inept auto repair place I've ever…read morebeen to. They put the wrong sized lug nuts on my car, stripping the stems, which they never told me about. I brought my car in for new tires, and they ended up potentially wrecking my car! I told them what they did and they accused me of lying about it. This place should be shut down.

I am a young women who relies on shops like Monro Muffler in Clifton Park to perform accurate…read morediagnostics. I went here on July 30th with concerns about my car having trouble starting. I expected a proper diagnostic to confirm the issue before any work was done. Shortly thereafter, The mechanic confirmed that it was the starter, but it would cost nearly $900. That is half a months salary for a young person like me, but I felt I had little choice. After the repair, the same problems starting my car persisted. When I returned, the mechanic checked my car again and admitted that the real problem was actually a corroded battery, and acknowledged that the original diagnostic was not done properly. I asked for a refund since they had misdiagnosed the issue and charged me for a repair that didn't address the actual problem. At first, the mechanic who made the error was willing to take responsibility and refund me, but later the shop backtracked and offered a free battery instead, which nowhere near offset the cost of the starter. Monro's side of the story started out apologetic and offering to work with me (everyone makes mistakes and those that own up should be given a second chance was my thinking). However, with each altering version of Monro's side, it sounded more more defensive and "it is your fault", adding salt to the wound. They even tried to place the blame on me for "suggesting" that it could be the starter--despite it being their responsibility as professionals to diagnose the problem properly. This experience was incredibly frustrating. I paid nearly $900 for a repair I didn't need and was left with the original issue unresolved. At the end of the day, it is a mechanic's job to diagnose the problem, not the customer's. I can't recommend this shop and would strongly suggest an alternative shop particularly if you not knowledgeable in automotives and rely on the accurate diagnostics / professionals service of the mechanics.

Very friendly staff, helped with everything we needed. Had a flat tire and did everything they…read morecould to get it fixed as soon as possible. Shout out to Andrew thank you again! A great manager.

Lussiers is the best place for any kind of car work. Either mechanical or body. They are hard…read moreworkers and the pricing is really fair. Whether I just have an oil change or brake work or if you need a part, they are right there for you. If they need to order a part, they get a perfect rebuilt one. Also they do incredible body work at the best prices. They also are aware of newer cars being mostly computers so they have that equipment as well. I will continue going to Lussiers as long as I live in the area. Thank you Ben and the whole gang for bet there for us.

I had my 2015 VW Beetle Convertible repaired at Lussier's. The service was completed effectively,…read morebut took some time since there were multiple issues with the convertible top and parts had to be ordered. I will say that the customer service at Lussier's is unmatched. Everyone I interacted with was kind, helpful, and professional. I was regularly updated on the progress of the repair and what was being done on the car. I did feel that the price might have been a bit high, but I did not get quotes anywhere else, so I am not sure. I am satisfied with the work and would come back in the future, particularly because of the people. I was also so pleasantly surprised with the condition of the interior of my car when I picked it up. It looks like it had a full detail job! Thank you!

"The man with the glasses walked to the work area and said dismissively,'whatever.' " -- is this…read morethe way your representative is supposed to treat customers? Five Stars for the manager and tall young man. ---------------- I came in today to replace my almost-dead car battery. A friendly employee informed me that it would take one to one and a half hours. After waiting about two hours, I checked with the front desk, where a man with black-framed glasses told me the battery hadn't arrived yet and was still on the way. I asked if he could check the battery's status and estimate when my car would be ready, but he said he didn't know. I explained that I needed to go home soon and asked if someone could give me a ride, but he just said no. Yes, he simply said no and didn't provide any helpful information, instead trying to brush me off. About 30 minutes later, I asked the same man again about the battery. He said it still hadn't arrived and mentioned he wasn't responsible for delivering the battery (or something to that effect -- I don't remember his exact words). I told him that I needed to go home soon and wanted my car back. He insisted that I couldn't drive my car because the battery was dead. When I asked for a jump-start, he refused, even though I had driven my car there using a jump-starter. Since I was able to drive my car to the shop, I believed it should have been possible to jump-start it again. Despite my repeated requests to get my car back if they couldn't replace the battery soon, he ignored me, walked to the work area, and dismissively said, "Whatever." ------------ ( FIVE STARS for the manager and the tall young man ) Later, I spoke with the manager. The manager promptly checked the battery status and ensured I got home in time for my meeting. Thanks to the manager's help, I made it home on time. I also want to thank the tall young man who assisted me with checking the battery, the driver status, and the check-in and check-out process. ------------ However, I am very disappointed by the man with the glasses and beard. His behavior was rude and irresponsible. I chose not to argue with him because I am pregnant, but his actions made me feel genuinely upset.

Amazing staff!!! Tyler did an amazing job on my new…read moreexhaust!!! Highly recommend, service manager, front desk and staff were amazing!!! Also thought it would "break the bank" I was surprised by the cost, very low for the work that was done. Thank you again Firestone team!!!

I came in for a state inspection... first time in NY, I had no idea what to expect... the first guy…read morejust acted with a bit of disdain ... whatever. I wait a few hours, they found a code P1622 on my Jeep and changed the downstream O2 sensor. They told me to drive around a bit and it should stay cleared. The second I got home, the light came back on. So I drove around about 320 miles over the weekend and light was still on. I come in on Monday and they said they'd take a look at no charge and asked if they could drive it after to clear the EVAP code which was the only one left. I was there from about 10am and they came over to me just before 5pm when they closed. He asked me if I've ever changed the clutch since owning the car (which had over 120k miles on it.... and I had... just once about 4 years ago)... then I'm told that if I'm accelerating and it feels like it's slipping that the clutch is due to fail.... then he drops the truth and tells me that he has driven all kinds of cars over the years... and says it multiple times. Already a red flag. He said that he had to have the car towed after driving about 30 minutes or so... and said that the clutch was completely burnt out. Now, I've been driving that car and yes, there was some slipping to where while I was sitting there, I started looking up locations for transmission places.... but since he drove so many types of cars as he said, I'm surprised he wasn't aware of this... and left me with a car which used to shift in gear but now smelled like there was an electrical fire and the gear does not engage at all now. Then on top of that, "there are 4 tests left that didn't pass on inspection so I can't give you a pass for the light going out since it can't be driven [because I broke it]...but I'm not going to charge you for it." So basically, he's more concerned that he'd be blamed for breaking the car, I guess, and seems to want to blame me for what he thinks is my not replacing the clutch.... my clutch was usable far more than the condition he left it in. So if he didn't drive it, I'd have a partially drivable car which I've been driving around relatively fine for a bit and could've gotten to a transmission place after.... instead of being left with a car I couldn't even move. He told me to call AAA to get the car towed... but no one told me that AAA wouldn't tow off the lot of an auto place without permission from the office who just closed up for the day and went home. They referred me to the Clifton Park Jeep dealership and if you've ever called that place, it sounds like the most dysfunctional service dealership... who earlier told me that they'd not serve cars 10 years old with the statement of "they won't service cars that old." I found another place in Latham, NY that would see the car, but at that point, I was so frustrated with everyone that I decided it's not worth the effort and will just total the car. The Jeep in Latham told me that the clutch is no longer made but they could get a 3rd party aftermarket part... and could probably fix it.... So while I didn't get overcharged for it, this is the 2nd clutch (1st and only one at this location) where someone working in the garage was more forceful with driving it than I would have been and just left the car in far worse condition than I left it.... now the car is being junked and I ordered a new car.... No hard feelings... just multiple levels of frustration and disappointment to where I drove the car there and had to have it towed the next morning back home where someone's going to pick it up and likely just give me enough money to cover for what I ended up spending here which was about $560.

Would not recommend. They first give you a time after 4 days which is normal. Understandable, You…read moreleave the car at 10 in the morning, they will call you at 5pm, hey 1 item is done but if we do the complete job we will get late as we close at 530, so solution is either cancel all your plans for tonight and leave the car or cancel your plans for tomorrow and bring it again in the morning. Unreliable: the guy who did the alignment deliberately made it pull to the right cause he's immature and doesn't care if your brand new tires get cut in next 4 months. He must be high and thinking wow I did him dirty but just shows he could do the same with someone's break lines. I don't even want to go back to ask them to fix it cause you can't ask a unprofessional / untrustworthy person to do his job. I'm afraid if i go in and complain who knows what he does to my radiator hose. Keep that money and tell that alignment guy keep the 32 dollar commission. He deserves it.

Towing following accident…read more Vehicle totaled in an accident and towed to Trev's. Not to be unexpected due to liability concerns while on their property, absolute limited access to your property aside from retrieving personal belongings. That aside, they were agreeable to towing vehicle to a bay to retrieve recently-installed tires for a fee. Would certainly consider them for towing services and/or basic repair services, but suggest considering where your vehicle is towed to in the event of an accident - home or your preferred service provider. This is in no means to meant as a ding against the merchant, just something to consider. $600+ Retrieval/towing from accident scene, $186 relocation and tire swap.

I have been going to Trev's for decades! Honest, friendly…read moreand timely! There is no other place I feel safe bringing my fleet of 5 cars!!