I registered online for a 9:30am appointment and at 9:45 am in the clinic they told me we were put…read moreon the waitlist. I asked multiple times if there was an appointment time available today and she gave a vague answer. It seemed to me that they refused us after I registered possibly due to not wanting to take my insurance, United Healthcare, even tho they're in network.

Please do yourself a favor and do not come here and see any of the NPs. They will turn a small…read morethroat problem into a catastrophe and send you to the ER completely unnecessarily. They will not make you feel better. If they can't immediately figure out what the issue is, they will say it "is bad" and refer you to the ER. I came in for a simple sore throat and left feeling like I had cancer or something exponentially worse than what it was.

Friendy efficient service. They furnish all your medical records on line and have clinics all over…read morethis part of Texas. I've been using BSW hospital and clinical services for 7 years now and have never been disappointed.

My husband visited this urgent care today and he was very impressed with his care…read more The nurse practitioner Zainab Olalere did a thorough exam and was very kind. She prescribed medications to ease his symptoms and encouraged him not to hesitate to notify them if they worsened. The patient service specialist at the front desk, Rhenolia, was very welcoming. Highly recommend this business

I recently visited Baylor Scott & White Urgent Care seeking help for significant neck pain…read more(Cervical Dystonia). Before my visit, I carefully reviewed the clinic's website, which stated that the facility could assist with neck pain. Based on that information, I expected evaluation and treatment options beyond over-the-counter medication. During the intake process and throughout my visit, I clearly communicated that over-the-counter medications were not providing relief. Despite this, the care I received was limited to a recommendation for Tylenol. I was left feeling that the services available did not match the expectations set by the clinic's online information regarding treatment for neck pain. It is disappointing when patients in genuine pain are directed by an urgent care clinic to "go to an Emergency Room, even though I'm standing in what I thought was one....particularly when the apparent KNOWN limitations are not clearly communicated upfront. I share this feedback as a recent patient who had a negative experience so that the practice can hopefully better align its advertised services with the actual care provided. I hope this input is received constructively. Honest patient feedback is protected under consumer protection laws, and I trust there will be no form of retaliation for sharing my experience.

Yikes. Went in for a pre-employment physical. Not a smile on any face in there. I waited an hour…read moreand a half, watching people be called in that had arrived after me, and FINALLY asked the girl at the front desk if she could possibly tell me how much longer (I said it very quietly) and she sighed, got up and looked at a folder, and said "you're next". The person who did my screening was relatively nice. I then had to wait for a doctor to give me a physical. I waited ANOTHER 45 minutes AFTER I had given my drug specimen and had my vitals taken for the doctor to even walk into the room. There were only a handful of patients there. It was not crowded by any stretch of the imagination (about 3-4 people besides me).

Was sent here for a drug screening. DONT COME HERE! Very understaffed, and the wait is ridiculously…read morelong to just pee in a cup.

Staff & care received were fine (for the occasional urgent-care visit)... You have to repeat your…read moreinformation a lot, whether online or to the staff. Definitely make an appt because, despite what they say when you call, they do NOT accommodate walk-ins.

For as efficient and cost-cutting the self checkin is, the nurses certainly are not. Waiting 50 min…read morefor a flu shot when one person is ahead of me is ridiculous. This is supposed to be Minute Clinic, not Hour clinic. People want speed, get it done and go. CVS may need to rethink this model.

I don't understand the negative reviews for this clinic. I requested an appointment after hours on…read moreSaturday, got a response Monday, followed up Tuesday, and had an appointment with my new PCP Thursday. No issues there, and the advice nurse I spoke with (Tommy) was very pleasant. The facility itself was lovely and conveniently located. It's a little on the older side, but it was clean and very easy to get around. I can't say I understand the concern about being asked to wait in the lobby, as it wasn't crowded at 4pm on a Thursday, and there was a clear sign indicating I could wait in my car if that was my preference. No issues there. My visit with Dr. Jay was great; Mel, the intake RN was very pleasant and quick about taking my vitals and getting my background information. Dr. Jay was also pleasant, efficient, and thorough. It wasn't a long visit but I felt like she heard my concerns and reacted appropriately. The phlebotomist, Briona, was a gem. My lab work was quick and painless, and we had a great banter while she did my draw. All in all, pretty much met or exceeded my expectations in all areas, and I'm so glad to be established with Dr. Jay, and at a facility so close to my home.

If you were looking for the Burger King franchise version of a hospital this is it. They seem to…read morehave money for a remodel but not enough to hire enough doctors so I can see one, weird. nurse didnt listen to anything I said and then left before she could send my prescription to the correct pharmacy. she just picked one in a town 20 miles away I have never lived in... this is the second visit I have had that has been awful. This first time you get the benefit of doubt. Second time you get 1 star. Never going back

Had to use the services for a minor laceration on my hand…read more The online experience was top notch. Able to login ahead of time and wait at home for about half hour. Filled out paperwork online. Then texted when time to arrive. Location is pretty convenient right off service road or from Bass Pro parking area. Wait time was not bad as did most of it at home on line but then arrived and still waited a while which is a bit frustrating but no big deal. Same with paperwork, had to fill out two brief forms upon arrival. No big deal just always frustrating to me that I have to fill out online and then paper too if the exact same forms. First world problems for sure so just glaze over this as it is more of a me problem than the clinic! Ha Parking was ample, wait room was nice and spacious and empty. Also full mask requirements as of this post so good safety and no complaints from me when in a healthcare facility! Service provided was standard and the staff very knowledgeable and helpful. Satisfied with the help and care and appreciate the folks there.

I was unable to get an appointment with my primary care doctor in the coming week, and thought a…read morecondition seemed to be worsening. I was able to book a noon appointment at this clinic. We arrived early, and there were few cars in the lot so I was hopeful they'd be on time. By 12:20 I noticed there were still 2 people ahead of me. I didn't have a good feeling about the place, plus thought I was feeling better so I texted a cancelation because there was nobody at the desk. When someone appeared I went up and repeated that I wanted to cancel. The attendant tried to convince me to schedule at another of their clinics with a shorter wait time. I refused, and received a text confirming cancelation. By the time I left there were many more people waiting to be seen. About an hour later I received an email confirming an appointment I never made, for 5:45 pm. I canceled, of course. Definitely not what I expected. This location is easy to find and had adequate parking and a large waiting area. If the waiting room got full I wouldn't want to be near anyone with a communicable illness, as the chairs are packed rather tightly together.

We've taken our kids to Family Emergency Room Georgetown several times, and every experience has…read morebeen great. The staff is always kind, welcoming, and quick to get us seen. As a parent, that's such a relief when you're worried about your child. The doctors are knowledgeable, take the time to explain everything, and never make you feel rushed. What I appreciate most is how wonderful they are with kids. Everyone is patient, caring, and does a great job helping children feel comfortable during a stressful situation. We're so grateful to have Family Emergency Room Georgetown in our community and recommend them to everyone we know.

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

Excellent urgent care. Saw the doctor quickly and she was efficient and the treatment offered was…read moreeffective. Also gave guidance on next moves in the event my issues continued once the treatment course she prescribed was finished Will return for any future urgent needs

We've come to this urgent care on two separate occasions and have appreciated the experience as…read moremuch as you can given that it's urgent care. The care team was different for each visit but everyone we came in contact with was friendly and engaging. We dealt with an ankle fracture on one visit and an arm injury on another. Both were handled with care and treated quickly. Our second visit was a walk-in and it became apparent that making an appt (even after walking in) was needed because we kept getting bumped as the appts were coming in. Note to the wise, make an appt, even if you're on your way in to do a walk-in or you will continue to lose your spot in line to the incoming appointments.

Impossible to get a timely appointment. If you are sick or have a serious medical need, do not…read morecall this group...they rarely answer the phone anyway. Most of their good doctors left, so they really don't know what the hell they are doing....save your time and money and find another provider.

Dr Supkay, her nurse, and the staff at Brushy Creek Family Physician are top notch…read more Dr. Supkay is a professional & compassionate doctor. She is thorough and proactive with her healthcare approach. She also stays current on the healthcare industry to ensure you get the best care and most current protocols based on ethnicity where relevant. This sets her FAR apart from other physicians in the area. I would drive a million miles to see Dr. Supkay. Setting up appts, request of refills, insurance is all an ease due to the excellent attentional to detail & communication. They also have an amazing patient portal which makes communication with Dr Supkay & her nurse very easy. You can also make refill requests & get lab results from the portal. I absolutely LOVE that Dr Supkay does NOT keep your lab results hostage. As soon as CPL completes them, Dr Supkay allows us to see them. And she follows up to discuss of course. The convenience of CPL being located on site makes any follow up labs easy breezy. Highly recommend Dr Supkay as part of your medical care team!!! Thank you Dr Supkay & staff for the continued compassionate care!