This urgent care location was extremely unprofessional and rude, and in my opinion should not be…read moredealing with patients--especially people who are sick or vulnerable. I was only here for employment-related requirements, and thankfully did not come seeking medical care by choice. That said, I strongly advise anyone who actually needs medical attention to stay away. If this visit had not been free through my employer, I would never consider stepping foot in this facility. I was questioned about personal health information in a very public and unsecured area, which felt like a clear violation of privacy. I was also given medical treatment options that did not align with what I was there for. I had to correct the staff and clearly state what was required before they proceeded appropriately. When I received an injection, the technician did a poor job and failed to properly clean the area afterward. I left with visible residue and blood still on my arm, which is completely unacceptable and raises serious concerns about basic hygiene and safety standards. Overall, this was a troubling experience from start to finish. The lack of professionalism, disregard for patient privacy, and poor clinical practices make this a place I would not recommend to anyone seeking care.

Front desk was super quick and helpful Doctor was very…read moreempathetic and professional Great urgent care

Update: Called billing department and the lady was able to…read morecorrect the billing issue, not sure what happened with their billing system. ------------------------------ I have an HMO and confirmed multiple times during my visit on 3/21 that they were in-network. Despite being told my responsibility was only a $20 copay, which I paid promptly when the first bill arrived. I just received a second "surprise" bill for $120.

This location use to be my urgent care but was taken over by clineva. The staff and management is…read moreway better but Joey and dustin were my favorite from the old urgent care, glad they are still working at this new company. Clineva is fast and efficient.

Dr. Sharkoff and staff are amazing. This is about the last doctor in Orange County that can do it…read moreall and is affordable. I will continue using him. Rick

We've been to this place before for last minute sports physicals, since the first time staff have…read morebeen rude, lacks skill, and very unprofessional. Today entering the center, the lady at the front desk didn't even acknowledge us. The nurse cleaning, then starts asking us what we need slightly aggressively and impatient. She then tells us we need to wait outside just so she can clean, which doesn't seem very necessary to me. If you're looking for a professional environment for a physical done i would definitely not recommend this place.

They were very professional. They were fast and took me in as soon as I needed to go in I recommend…read morethis place hi

Myself and husband have been sick the past week. Finally made him an appointment at an Urgent Care…read morethrough his Optum insurance at Marque Medical today. We figured get him seen then will go to a Memorial Urgent Care for me since I normally go to Long Beach Memorial Urgent Cares. Well to my surprise the lovely receptionist seen I was sick too she when out her way to see if I could be seen with my insurance and thankfully I was able too get medical help to! From the moment we arrived the lovely reception at the front desk was warm and welcoming and friendly. I can't remember her name but it should be on mine and my husband Kenneth's intake. Sherri was helpful and knowledgeable and had outstanding customer service and went out her to help me personally. Sherri should be applauded for outstanding service and the rest of the staff was excellent. They made us feel welcome and heard from the beginning and we definitely appreciate it thank you to everyone for taking care of me and my husband today!

Went in on a slip and fall. Dr. Z made all the difference and helped me get the care i needed to…read moreget better. I'm greatful for the office staff and P.A. that helped me in my most time of need. I can't say or thank them enough!! Outstanding!

Hands down, the best UC I've ever been to. And I've been to quite a few with sick kids. I've been…read morehere probably 6 times. Each time, the medical provider and office staff are always exceptionally kind and friendly. There's usually not too bad of a wait, although I will say that I choose to go right when they open. I have also gone around lunch time and there was no wait either. I will literally drive here even though there are 3 urgent cares way closer to me.

So one of the doctors prescribed me Amoxicillin to fight this tonsillitis I had. Turns out that it…read moredid work but it gave me an allergic reaction to the amoxicillin. Drove back here and one of the doctors I met back in September of 2025 told me that it's a mild allergic reaction to amoxicillin because it's kind of a common one. I was shocked and gave her that "are you deadass look"? She wasn't joking. Another doctor came in and he took a look at the allergic reaction I had. It wasn't severe or anything. He took a sample from my throat to see if it was anything else. He was really reassuring.

I want to make other patients aware of my experience because transparency is important, especially…read morein healthcare. I've been coming to this urgent care since around 2020 and have been a returning patient over the years. Until now, I've never had a reason to complain and have generally had positive experiences. This visit, however, was very disappointing. I scheduled what was advertised as an "appointment" through the urgent care's website, expecting that my reserved time would reduce my wait. After arriving, checking in, and waiting for over 30 minutes, I asked the receptionist about the delay. I was then told that the appointment doesn't actually begin until you physically check in at the clinic, meaning patients are essentially placed into the same queue as walk-ins. What concerns me most is that this information was not made clear when I scheduled online. Instead, the explanation was provided only after I arrived at the clinic through a notice at check-in. In my opinion, that's too late. If an online "appointment" does not reserve a specific place in line or appointment time, that should be clearly disclosed on the website before patients book--not after they've already taken time out of their day to come in. To me, advertising an appointment system without clearly explaining how it actually works is misleading. Patients reasonably expect that an appointment reserves a time for them. If the process is really first come, first served after check-in, that should be communicated upfront so people can make an informed decision. Many people choose urgent care instead of the emergency room because they want timely care for non-emergency issues. A scheduling system that functions like a walk-in line defeats that purpose and creates unnecessary frustration. As someone who has been a loyal, returning patient for years, this experience has unfortunately changed my opinion of this clinic. Because of this policy and the lack of transparency, I no longer feel comfortable returning. It's disappointing to say, but they have lost my business. I'm sharing my experience so others know what to expect, and I sincerely hope the clinic improves its communication by being honest and transparent about how its scheduling process actually works. Patients deserve accurate information before they book an appointment--not after they've already arrived.

I have been here for over two hours. That's how long it takes to get in an examination room, but it…read moretook about 20 minutes to check in on the tablet including giving them my ID and insurance card. The intake interview was over 40 minutes ago. They took my blood pressure and weight while writing down my answers about why I was here on their glove. There were only four parties in the waiting room with me, one of which had his lab results revealed to him by one of the two front desk (hopefully) medical assistants.

I had a time-sensitive emergency involving suture removal from a double eyelid surgery I had…read moreabroad. I was on my 7th day--the absolute cutoff to avoid scarring--and the team here was incredible. I only had to cover my co-pay. I'm so grateful for their help!

I signed up for a physical... and boy was I in for a treat…read more.. To begin, I made the decision to see Doctor Chaudhary based on a cursory glance at her reviews on Zocdoc. She seemed to have good reviews so I went ahead and booked with her. When I arrived 10 minutes early to fill out first-time paperwork, I was astonished that there were so many people filling the small waiting room. "Oh well," I thought. "Must be a popular place." I repressed my concern. About an hour-and-a-bit later, after I'd long-finished my paperwork and the room had only gained more waiting patrons, another lady entered and had a "quiet" discussion with the woman up front which shortly thereafter led to her being admitted into the back to see the doctor. Mind you, they were already an hour and some change late to my appointment that I was 10 minutes early to. I tend to pride myself on patience because I know that sometimes things go awry and people could use the emotional space to do their jobs but that irked me a bit. So I approached and asked how long it would be before I could be seen. I was assured I'd be next. As per my recollection, at this point, one or two people who had shown up after me (and had appointment times after mine according to the sign-in sheet) had been admitted. I was getting annoyed. Oddly, a representative and rather pleasant fellow from Astra Zeneca had entered the office presumably for a meeting. After waiting far less time than I, he seemed to decide that he would never be seen and he made his way out without ever even being engaged by an employee. About an hour-and-forty-five minutes after my appointment time was scheduled for, I was brought back into a room where I refreshed my disposition on the assumption that they were having an off day and trying to make the best of it. I then went through the typical routine with the nurse... and then I waited another 20-30 minutes. When the doctor finally entered, she seemed nice enough but was noticeably NOT Dr. Chaudhary. I can't quite remember her name but it wasn't the Doctor I'd signed up for. She seemed nice enough, rather chatty... but in a funny and well-humored sort of way. She rattled on for a bit about signing up for more services through them and put her stethoscope on me. Then continued to talk about eating healthy... then without skipping a beat she thanked me for coming and went to make her escape. I interrupted her to remind her I was here for a physical. She asked me what I thought a physical was and peppered in a couple more jokes then indicated she was continuing on her way out. We were both laughing, but I was as of yet unsatisfied. And so awkwardly, I felt it necessary to interject further. "I know it's funny that I have to say this, but usually when I get a physical they have me undress and check around a bit to make sure everything's okay." She then made a joke about rectal exams being outdated. This was getting real weird. I didn't want a rectal exam. I wanted to be checked out, not just talked at. Needless to say, I didn't leave feeling they'd done their job. At minimum she hadn't answered the 2 questions I'd come prepared with. Shortly thereafter, in the waiting room and still feeling unsatisfied, I asked the receptionist what a physical usually entails. I gathered she might have known that I was suspicious of what they were up to and was careful how she responded. I dispensed with the tip-toeing and just told her straight up that all the physicals I'd ever had involved more poking around and checking me out and that none of these things had happened. She told me that physicals are sometimes done in multiple parts. Perhaps she was right. I'm not entirely sure. All I know is that spending 3 hours at the doctor's office for someone to tell me to eat healthier and put a stethoscope on my back was an egregious waste of my time. Later on, I did a quick google search to make sure I wasn't going crazy: According to that quick google search (and my numerous past experiences) "During your physical exam, your doctor will evaluate your general overall appearance, and perform head, neck, abdominal, neurological, dermatological, and extremities exam. He will check for any abnormalities or signs of disease or illness." Did any of these things happen? No. Instead, a doctor (a different one than the one I booked with) offered a less-than-sufficient engagement. I walked out with little more than what I could've gained watching a Jenny Craig advertisement and a whole lot of frustration. Few times in my life have I left a purely negative review. Normally, I feel that companies deserve to be let off the hook because it's so easy to type away and ruin a reputation. I take this very very seriously and don't make the decision to leave a review like this lightly. -- My take on this is I would recommend people go elsewhere. This place already seems to have too many people to deal with and may not treat you respectfully.

I was able to get an early morning 8:30 am appt over the internet the night before. Fabulous. I…read morearrived and filled out forms, was taken to the back and seen waited about 15 mins., closer to 9am. Dr Chaudhary was a bit cautious and said it was due to having never seen me before. Understandable. Overall, the service was fast and efficient. She seemed to be concerned and asked all the pertinent questions. I would recommend this doctors office because the process is good and I was in and out practically.

I am in love with this clinic Dr Faltas is one of the…read morenicest and best primary doctors I have ever been to. He is very knowledgeable and easy going. I don't think I can find a better primary physician than him. The facility is clean. The staff is very nice and cheerful.

I had a very disappointing experience with Dr. Marks during my clinical rotation. Throughout my…read morerotation, I was allowed to continue seeing patients under her supervision. However, at the end of the rotation, Dr. Marks completed an evaluation stating that I was "unsafe" and lacked fundamental nurse practitioner knowledge in nearly every aspect of patient care. If Dr. Marks truly believed I was unsafe to provide patient care, I do not understand why I was allowed to continue seeing patients instead of being removed from clinical duties or provided with immediate remediation. Patient safety should always be the highest priority. Since completing my education, I have successfully become a Board Certified Nurse Practitioner. While I recognize that every student has areas for growth, I believe that if such serious concerns truly existed during my clinical rotation, they should have been addressed immediately through direct teaching, supervision, and a structured remediation plan rather than being documented only in a final evaluation after I had completed the rotation. The evaluation stated that I could not distinguish normal from abnormal physical exam findings, develop differential diagnoses, create treatment plans, document appropriately, or understand common medications and their side effects. If these concerns genuinely existed, I believe they should have been addressed in real time through teaching, direct supervision, and documented feedback--not presented only at the end of the rotation. A preceptor's responsibility is not only to evaluate students but also to mentor, teach, provide ongoing feedback, and intervene when patient safety is a concern. I would have welcomed honest, constructive feedback throughout my clinical experience so I could improve. Instead, I received an overwhelmingly negative final evaluation that did not reflect the level of guidance I was provided during the rotation. I entered my clinical rotation eager to learn and become a safe, competent nurse practitioner. I left feeling discouraged by the disconnect between the supervision I received and the final evaluation. I hope future students receive consistent mentorship, timely feedback, and appropriate intervention if serious concerns about their clinical competence truly exist.

The office experience was definitely mediocre at best. Multiple calls were made to follow up on…read morethem sending my prescription to the pharmacy. Left voicemail and was told they'd call back but they didn't. The doctor herself was okay. She spoke so loudly which made me wonder if others outside the room could hear my private information. This office is busy and making an appointment when you're sick will get you one 2 weeks out. Uhhh, I'll be better on my own by then!

Crappy place they scheduled me for 1 and I came slightly early they were on lunch break until 1…read morebut as soon as they open they took me in the doctor's office and it is now 2 I'm still in doctors office waiting for him but I hear him in the room next to mine helping someone else even though he's scheduled to help me he's not helping me at the time we set up and scheduled so I'm just waiting for over an hour very wasteful of my time I don't appreciate it