Horrible experience with their billing practices. I sent multiple e-mails about a $200 plus charge for blood work and I kept getting the run-around, and was told to provide proof of payment. This company should keep track of all payments received and e-mail receipts like other medical places do to clients. The billing rep also kept referring to account numbers as if we keep a mental note of what case number was given to a specific service rendered. After getting my insurance involved, the error was found via a phone call and the charge was taken off my account. And let me not forget to mention, I never received a late notice in the mail or a bill for the aforementioned charge - it went straight to collections! I got a letter from collections claiming multiple attempts were made to get me to pay and that is simply a lie. That is horrible for creating trust, and I will never again recommend this lab for blood work to anyone. The Better Business Bureau should investigate their billing practices and their lack of communication with clients. read more

I always get an estimate upfront before going through with a medical procedure. When I got to my appointment, I tried to give the front desk my insurance information. They proceeded to tell me there was no need and no charge. Over two months later I just received a bill out of nowhere for $1100. Do not trust this unethical company read more

They've moved a few buidings south. Long lines. Has the feel of a free low income clinic. If they draw your blood your arm will bruise big time. I came here because of a specialist but when I get blood drawn at my family doc they don't bruise me up. Only pick this place to remind you why you never want to end up at a free clinic. read more

About 50 people in the waiting room and the front desk couldn't give even the roughest estimate of how long it would be. A nice person in the waiting room informed me they had been waiting 90 minutes. They don't take appointments and they couldn't tell me a better time to come when the wait wouldn't be as long. Unfortunately, I have to use this particular lab and location. I'll be letting my doctor know how unhappy I am and hopefully she can use someplace different in the future. read more

For the past 5 months, I have been struggling with trying to get bills for blood tests resubmitted. . I should have demanded prices beforehand, but never had problems with Medicare submission before. Don't know what the problem is between the Doctors Office and this Lab. The Lab seems to be grossly overpriced. I would check their prices and their reviews first! read more

Tamara drew my blood and I never felt a stick. She was not only gentle, she was very kind and personable and made me feel very comfortable. The lab room was clean and the entire procedure took only moments and I was leaving with her best wishes to take care. I will ask for Tamara next time and look forward to visiting her again. Sally Geller read more

I was nervous about visiting this location because of previous reviews, but I was impressed when I left. My 9 month old son needed blood work done and this location was nearest to my home. The clinic is very neat and attractive, they have a computer you sign into upon entering and then they call you up to the window after. There were quite a few people there when I went but the wait wasn't bad at all. The staff was wonderful and sweet to both me and my son. They were very good at drawing his blood and got it on the first try (he is chunky and its hard to find veins). They also consoled me as I was much more nervous than my baby! Bottom line, no one likes having their blood drawn, which is why I believe this place has such bad reviews, but this clinic is a great place to have it done. read more

I went to the location in Marble Falls. The woman working there was very friendly and helpful. They give you a significant discount if you do not have insurance! She drew my blood very professionally. I did not even bruise. I was in and out within 10 minutes. Very good experience. read more

I can not find a place to review the lab in Westlake, so I will review it here! My husband's cardiologist asked that my husband have some blood work done. The cardiologist said that they would send the request electronically to the CPL system. That was on Friday, June 17th. Since I have had problems with the CPL labs before, I called the CPL location closest to our home this morning to make certain that your office had the order from the doctor. The woman who answered the phone was very, very rude. I simply asked that she check and make sure that the order was on file. She was very, very "put out" that I had called and told me that she was busy on the computer and could not help me. I told her that we were on our way to your office and I just wanted to make sure that there would be no problems. She was really, really rude to me! (My husband is severely disabled and getting him to appointments is a challenge. I was trying to insure that we would not have any problems once we got to your office.) She finally checked your system and she could not find an order for blood work for my husband. I called the doctor's office and was told that they could check the CPL system and that they could see an order for a blood draw for my husband. The nurse said that she would send another request so that we could get the test completed. We went to the office in Westlake. There was NO parking anywhere. I had to park illegally and help my husband into the office. I then parked about three blocks away, returned to the office and signed my husband in. At that time, I asked the woman to please check and make sure that there was an order for the blood work. She REFUSED! I reminded her that I had called earlier and that I was told that there was no order for the test. She just stared at me! If it was not such a chore for me to get my husband in and out of that office, I would have just left! I went and sat with my husband. We waited over 30 minutes for her to call us. During that time, she routinely called out to other patients asking what type of insurance they had, who their doctor was and other medically sensitive information. It was amazing! When she called my husband's name, I went up to the desk and she was beyond RUDE to me again. She asked for my husband's ID and medical information. She was sitting at a desk level area and I was standing at a counter top height area. I dropped the three cards onto her desk area and she screamed at me to stop throwing things at her! It was stunning! She was the most unhappy and unpleasant person that I have encountered in a very long time! The person who actually drew the blood was very pleasant and competent. There was a young man, who might have been in training, who was very helpful to us. But the woman at the front desk was absolutely HORRIBLE---both on the phone and in person! We will be discussing this with our doctor and will be asking him to send us to another lab for any further testing needed. read more

Super super high. Be careful here simple labs are double the price of many other local labs. They do good work but the prices are crazy high. read more

By far the worst experience I've ever had with a lab. This location was the 1213 Hermann Drive, Houston, Texas facility. I just had gotten out of the hospital with pneumonia and severe asthma. I have to go in for blood work. The girl that worked there has SO much perfume on my throat immediately started to close up and I couldn't breath. I asked her about it, she told she could wear as much perfume as she liked. total disregarding the health of the clients coming in. She chose to make a scene about them refused to draw my blood. Will be complaining in a corporate level. This woman care nothing about the health of the clients coming in. read more

I use the CPL in Medical arts square. It is easy to park close, small office and happy people working there. I especially give 5 stars to Patricia. She checked me in with a smile and then drew a lot of blood. She was so friendly and happy that I did not notice the ten vials being drawn. Plus, no bruising!! read more

I have been here 4 times this year so far. Every single time it has been a good experience. I mean what more can you ask for when you are going to a lab to have your blood drawn or to pee in a cup? People want reliability, cleanliness, comfort and organization - all which I experienced. Many times throughout my life I have had to give blood and they have not been able to find my veins which makes for an unpleasant experience and sometimes bruising afterwards. I have never had that experience here. I also have never had to wait more than 10 minutes and they do not do appointments or anything. Sometimes it looks like there are a lot of people in the waiting room but even so still only about a 10 minute wait. Then when I got my bill because my insurance did not cover all it, if you go online to pay the bill on their website and can pay it in full - you get 20% off the bill! This was a nice surprise since I had two bills around the same time and I like saving money - who doesn't?! read more

Im a hospice nurse and had to drop off a patient's blood sample that I had just collected. The girl behind the counter said that I still had to signin a wait.. After 45 mins and only four people being help (with about another five people ahead of me) I got up and left. Ive been to many cpl sites around austin and never did i have to wait longer then five mins to drop off a sample. I dont think that Im better then anyone befor me so Im not trying to make a big deal of me waiting but all I had to do was hand it to them. The paperwork and billing info wasvalready completed. I will never wast my time again by going to this one. read more

I get blood work done every week due to numerous health issues. They always use a butterfly needle on me due to small veins that burst easily and the fact that I'm on a blood thinner. I told the nurse I needed a butterfly and her response was "We'll see". She jabbed this huge needle in my arm and it burned like fire. I seriously thought I was going to pass out. I now have a huge bump and a massive bruise all because she wouldn't listen when I pointed out the "good" veins and I said I needed a butterfly. Do these people intentionally want to torture you? I only went to this location because it was open on Saturday. Never again!!! read more

If I could give this bunch NO STARS it will still be too much! The nurse manager is a total B word and has no customer service skills at all. This morning, Saturday, I walked in and explained in a very nice way that my veins roll and go flat and could she place with me with her most experienced technician. She promptly looked down her nose and informed me that all of her people had many years of service to their credit and any of them could take care of me just fine. 45 mins later, and 2 technicians later I walked out with the back of both hands bruised and veins blown out and one arm/elbow vein blown out. By this time I was pissed so with about 50 people sitting in the waiting room, I stopped at her window and loudly said: "see the results of you not listening to me? Now I have multiple injuries" Her answer: well all of our people have many years under the belts." My answer: I didn't ask for someone that has years on them I asked for someone with the expertise to do the job correctly. And btw, I asked your first technician how long she had been doing this and she said only 2 years. So you need to learn to listen!" She just gave me a sick smile and told me to have a good day. I hope the remaining people in the waiting room make her life a miserable piece of the hell she deserves! My husband took pics of my arm and hands all bandaged up and I wish that I could post them on here. I went to complain on their own site and they conveniently DO NOT OFFER any method of leaving a comment. Seems to be their protocol. AVOID CPL IF YOU HAVE A CHOICE. Unfortunately, many of us do not have that option and especially on weekends. Why can't there be more competition to these A holes called CPL??????????????????? read more

I was very disappointed this morning when having some services done at the CPL in Bastrop Texas. There were three employees at the check in desk and not one of them greeted me as I walked into the office. When I was called to the desk I still was not greeted just asked for my order form. I'm guessing the reason is because the employees were too busy talking about what they were going to do after work and wondering if the patient they had on hold for over an hour was still on the phone. When the phlebotomist called me to the back I still was not greeted, I wasn't given any instruction again, they were too busy talking to other employees about vacations and things not related to patient care. I feel these types of conversations should be had when there are no patients in the office. If you have patients in the office you need to be concerned with the reason they are there even try being friendly with them. No one likes going to the lab getting poked in the arm. Try being kind and concerned about someone other than yourself. You chose this career, act like you care about the patients in front of you. read more

Avoid this business location on Brodie Ln if possible. They are always over-crowded and under-staffed. I've spent hours in their waiting room with no indication of how long the wait time will be. St. Davids and Eiger Rd locations are much better though read more

I have never been able to get out this clinic under 30 mins even when they don't seem to be very busy. Very chaotic place, Today I sat there for 10 min. and they never even asked for my paperwork,there were only 3 other patients sitting there, read more

Knowing how busy they would be since they are close to a hospital, I took the initiative to get there early. I arrived at 8am and only had to wait a half hour. Ben, who took care of me, was very friendly and professional. I usually go once a year and so far I have always been pleased! read more

I just want to brag on Clinical Path Lab phlebotomist Maria at the CPL location off Wyoming Springs Drive in Round Rock, TX. She drew my blood numerous times during my pregnancy, and I recently ran into her again when I had to take my 4 year old daughter for blood work. She's kind, compassionate, & does a wonderful job of drawing blood. It only takes her one time to get it right! I cannot say enough GREAT things about Maria as a person or as a phlebotomist! I wish more people could be so terrific!!!!! Thank you, Maria & CPL for taking care of our family!!!!! read more

I had some very important lab work done on Sept- 17. It did not get sent to my doctor until Oct 5-09. They had no clue why they dropped the ball. Also have very small rolling veins especially at the crook of my elbow pleaded with the gal drawing the blood to take it from my hand with a butter fly needle. It was like I never spoke to her, as a result I wound up with a big big bruise that hasn't gone away yet. never again. read more

We went to the one off 2222 and it was HORRIBLE. Nobody in the waiting room and still had to sit for thirty minutes while the lady at the front was hollering out our orders to the other staff member. So much for patient privacy. She might have been the most unprofessional employee I've ever had experience with. Loud, aggressive and not at all concerned with patient privacy. read more

First come first serve. I've been waiting 26 minutes and 3 people have been called. The waiting room is full. I'd post a picture of the 23 people waiting, but that would violate privacy. Came the other day. It was worse and I had them remove me from the waitlist. Receptionist said it is worse in the afternoons. It's before lunch. read more

Just called to inquire about a bill and they just needed my insurance information. They were incredibly cordial, polite, and very short waiting time on the phone. I'm only speaking to their customer service line though. Nonetheless, I was anxious before calling and now i'm pretty zen ;) read more

these people can't get a single billing right. Either wrong name, spelling, address whatever. Always need to resubmit. Wish my doctor would send me somehwere else, these folks are pathetic read more

The Austin location seems to have very poor reviews but I think they should extend it to the Georgetown location. I just don't understanstand why the owners / managers / whoever is in charge of this fiasco doesn't step up to the plate and do something. First, and the reason I gave it two stars instead of one is because I have had techs who are kind and personable. Unfortunately, they never seem to stay very long. I also have had techs who will call for back-up if they do not feel comfortable drawing from a "hard stick". At least I am not subjected to someone digging around for a vein (not often anyway). Overall, I have been very disappointed with the employees. They have time to chit chat when patients are waiting, they are often rude and unprofessional. In violation of HIPPA laws, they call personal information across the room. I phoned to ensure lab orders from my doctor had been received before I went in for a draw and was put on hold by a breathless employee who "went to check". After 10 minutes, I hung up and called back. I called back 10 times before I gave up because they would not answer the phone. Do the owners know what is going on? Maybe they should be an undercover client and find out. Is the staff overworked? Do they need more people? More training? I have attempted to be optimistic but have been repulsed by surliness. I am a retired RN who has worked in high stress areas and know the challenges faced. There is no reason for this lab to treat their patient / clients like this. read more

The self-proclaimed grandmother of 8 could not have handled a blood draw from my panicky and uncooperative 7-year old better. She knew what she was dealing with, she communicated with him in an age appropriate (and not condescending) manner, and when she had her 1/2 second window of his being still she stuck him before he knew what happened. I don't think he even said "Ow". read more

This company is terrible, and I received several bill notices from them. in fact, my insurance company has already paid for the bill and I still receive the billing notice. It seems that they try to steal money from you. Customer service was very bad. read more

My dr sent bloodwork to this lab. I have been unemployed for over a year and have no insurance. I have been making payments each month. There are two accounts. They sent me a letter threatening to turn bills over to a collection agency. I sent them back a letter stating that I have been unemployed for over a year, have no insurance, am paying them every month what I can afford, that I have excellent credit and don't want it ruined, that I still wouldn't be able to pay more than I am now and to have a heart. Guess what? They still turned it over to a collection agency. I only owe them a total of 416.00 but they have more than that on the bill I just got from collection agency. DO NOT EVER use these people!!!!!!!!!!!!!! read more