My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.

I just want everyone to know that Aroua Nunez, to be recognized. She's so friendly and very…read morehelpful. She goes way up and beyond to help all her clients and make me feel so comfortable. She is an amazing person and hopefully she get the recognition that she deserves. Thank you, Aroua for all that you do for this doctor office.

I was a patient at the north location for over 18 months and the last 6 mont6hs I was never able to…read moreget my correct prescriptions filled EVEN AFTER I asked them to check doctors note for new dosage. Thats 6 months out of 7. When I checked their facebook page I saw that the staff posts often that they are being paid overtime to watch movies with the screenshot including popcorn and a soda can. NOT PROFESSIONAL and in my opinion someone in the back is practicing medicine without a license instead of giving me what the dr recently ordered, just refilling the old prescription. THAT SUCKS So even though the staff I saw was very nice, I don't need nice, I need competent. So I switched to the south location. I was promised a visit with the doctor for my first visit since I was having medication issues. Instead a very harried and hurried p.a. shows up obviously not willing to take the time to actually hear out my answer to her first question "what brings you here today?" Interrupted in every answer, I finally stopped talking, and once she was making eye contact with me, I told her to just ask yes or no questions since she obviously didn't have the time for anything longer than a one word answer. At that point she apologized and said she would listen. Even with her subsequent interruptions she began to listen and respond more professionally. She assured me I would see the doctor within two days and penciled me in for an appt two days later at 1. When I went out to the front desk and requested a card for the appt time, the receptionist Lisa mind you she is in her 50's gave me a SNORT and an EYEROLL and told me the dr was booked ahead for 6 weeks. After instruction by the p.a. she relented and I got the card with time at 1:00. That day I left my home just before 12, and sadly an accident on 35 had traffic stopped in place for more than a half hour. At 1:13 I called the office to let them know I was stuck in traffic, the receptionist Lisa me not to bother as the next patient was already there and would be given my time slot instead. I said please give me next appt available with the doctor and she then said you can come in at 3. That appointment was with another p.a. and not a doctor so I would still not be able to resolve medication issues UNTIL I SAW THE DOCTOR 6 weeks later. So would I recommend this comedy of errors to someone seeking competent medical practice, a Doctor to be seen by when warranted, and polite and helpful staff? NOT HARDLY. I brought receipts for my complaint, sadly I did not have my camera out to document Lisa's SNORT and EYEROLL. Steer clear, unless you like impediments to good health care placed in your path.

Dr. Brandon Artillo Allport my PCP. It's a one stop shop for me with dental, eye exam and…read morephlebotomy "blood work" Wonderful staff at all times. They take care of me....ABSOLUTELY NO COMPLAINTS

Have been going to location on 11th street for 4 months. Have told same Dr. Area I no something is…read moregoing on order test all around it. I go in today he tells me the mri of area I complained about showed nothing. I start looking at paperwork and talking to nurse. He didn't even have mri done on area I've been complaining about. And he told me I should try cbd oil. A joke. Zero confidence in Dr's today.

Shirley made getting bloodwork super easy and everyone was super friendly. It was also extremely…read moreclean!

This is where labs are drawn, no doctors, no nurses…read more... Just people who got certified in phlebotomy... Many high school students could become a phlebotomist before they could buy alcohol... This place is a clinic, people act like robots, no personality, just sort of blase... they seem very fatigued... almost like being nice is extra work... But that's the industry now, these aren't medical professionals... they act like they are robots... Even directions to the toilet felt like a chore to them... It's all about money :) shut up and pay me and don't tell me how to act!!

- - - Review for Austin Regional Clinic: ARC South in Austin, Texas, mammogram (*)(*) screening on…read more01/16/2026 - - - I had such a positive experience when I came to this ARC South location to do my routine mammogram screening. I really appreciated the extra effort & thought put into the decoration of the mammogram exam room. It was decked out in pink decor, including soft pink lighting that created a peaceful atmosphere & had a calming effect as you're getting your mammogram done. There was also pink decor displayed that reminded you of the importance of getting regular mammograms done for early detection of breast cancer. I didn't have to wait long in the patient waiting lobby before getting called back to get my mammogram done & the mammogram took about 30 mins or so. My results were sent to me afterwards through my ARC My Chart account after the doctor reviewed them. A few helpful tidbits about this ARC location: - - mammogram services located in the building closest to hwy 3828, 1st floor - - private parking lot for patients Till next time!

I went to get an x-ray for my foot as ordered from my doctor and the technician was wanting to…read morex-ray my chest. Apparently they don't verify your records or identity. Terribly disappointing.

My mother was referred there for a pressure wound on her spine. The staff is very helpful and…read moreprofessional. Bianca is always smiling at the front desk and very welcoming. Nurse Patty is amazing! She answers questions and is very patient and thoughtful. Dr. P is wonderful! He is down to earth and takes time to answer questions and make sure that you are comfortable with the treatment plan, but he doesn't take a long time like a lot of doctors that seem to love the sound of their own voices. They set up supply delivery that is on point and has everything that we need. If you are someone that wants wonderful, respectful care, but doesn't have the time or need to drone on about their problems, then this is the place for you.

not even 1 star! I kept leaving voice messages and never got called. Had to wait a week for an…read moreantibiotic that I needed immediately. Then I left message with the lady at the desk who said she hand delivered it, but nurse said she lied and never got it. I checked with frontdesk. She said it WAS delivered. 2nd nurse Patty, said 1st nurse gave wrong treatment instructions for 2 weeks. Dr did not seem concerned and said not to worry bout Rx HE initially said was needed asap. Said just watch the wound. Nurse Patty said it's not her problem that messages didn't get thru After she said messages were her responsibility. I hope to never have to go there again.

It was clean and parking was fine. The team wash pleasant. But I have seen two different doctors…read morehere and felt rushed each time and the third one didn't follow-up like they said they would. Update: lowering my score as I've seen three physicians here, felt rushed or lack of info on each visit, usually you're given up to 15 minutes with a doctor per most insurance plans but here you only get 5. It's been a consistent trend. I went hoping to get information but instead I was brushed off and given a prescription that I didn't even need. I've been coming here for over ten years on and off and it's just gotten so much worse. Dr Mobley heard my situation for less than five minutes and said "if it's not bothering you don't worry about it" and rushed off as I tried to say it was bothering me. Saw dr Jones and again less than five minutes, just wrote a prescription that I didn't even need and finally ordered some test. Then I see his nurse practitioner to go over the notes and she to time with me but she made a suggestion that previous doctors told me would be bad for me and kept going on about it even after I said it was a bad idea and I've already done it. We had to wait for more results. She was supposed to call me with the final results. Two weeks later and I got a call from someone else telling me to make a telehealth appointment. I've already seen three doctors there, paid all my bills, was told I'd receive a call with results. This place really doesn't have its ish together. I decided to look up the owners and it seems it's private equity. I really feel that the doctors are being forced to burn and churn.

Find a different practice. After years of challenges, I'm looking elsewhere. I'm frequently out of…read moremedicine for weeks or months, even after trying to start refill procedures a month in advance. They are horrific in terms of returning calls, ordering lab work, working with pharmacies and more. I understand they are overburdened but if they have so much traffic that it causes months of delays, you could argue they should have the revenue to hire more staff and streamline efforts. Also, they do not acknowledge any challenges they create and there doesn't seem to be any escalation paths at all. Walk away.

My first time to have an appointment here. It was very easy to make an appointment and get in to…read moresee the Urologist in a reasonable amount of time. Parking was nice. They have outdoor spaces as well as a small parking garage. My appointment was early in the morning so I still had choices to park outside or in the parking garage. I chose to park in the garage since it was raining. Checking in when I got there was easy. The receptionist was welcoming and friendly. My wait time in the waiting area to be called back for my appointment wasn't too long. The waiting area is nice and roomie with nice comfortable chairs and a TV. The are was very clean. When I got called to go back to the exam room the doctors assistant was friendly and professional. She asked questions about my health history, what brought me into see the doctor and took my blood pressure. She was straight to the point. The wait time before the doctor actually came in was about 40 minutes...longer than I wanted to wait. Once the doctor came in he was friendly and polite. He asked what brought me into see him and he listened to all of my concerns and problems. He took the time address everything separately and made sure he covered all of my concerns and issues. My only problem was, I had a hard time understanding everything he was explaining because I didn't understand some of the terminology and medical terms. I should have said something, but I didn't, so that's on me. I like this doctor and I feel like I'm getting the proper treatment and care. My first opinion of this medical practice is great. I will continue to be a patient of theirs. I didn't mention any names because I didn't get permission to use their names.

Fast service at labs and the other finger wave. Couldn't be happier except having to go there…read moreannually. :-(

Avoid this place like the plague, literally. Wirh essentially no valid COVID controls, this place…read morecan be deadly for a high risk patient like me. It was dirty and, instead of in car waiting, they pile everyone in the waiting room. The risk is exacerbated by a 1 1/2 wait for a simple pre employment screen. There are some simple and relatively inexpensive ways to mask this place safe. This is neglect and this place should be shut down. I will never be back here. Avoid

I had an eventful weekend. Friday morning, Austin was snowed in, streets closed, over 100…read moreaccidents reported. I romped with my dogs in the snow, walked them and then went for an amazing run around my snowy peaceful neighborhood. Later, since all that activity made me hungry, I was cutting up a chicken to make fried chicken and I cut my finger quite badly. It bled and bled and I could not get it to stop. FInally, I used super glue, huge bandage, gloved the hand, finished dinner, which was delicious, btw. Then I stayed up late and my house almost burnt down. (Long story). Taking off the leather gloves I used to move the fireplace grate to pour water on the fire place fire, I tore the bandage off and more blood starting pouring everywhere. More super glue, which I also got on my lips and tongue when trying to open the tube one-handed because my dh was sound asleep. I was trying to hurry because my house breakers had blown and the burnt electrical smell was getting overwhelming and I still hadn't realized there was a fire in the wall. So, then, when the 25 or so firemen came in an hour later and tore out the bedroom wall and put out the fire, a nice paramedic wrapped my finger again. That night was cold. 23 degrees, huddled in the guest room with our dogs in stinky smoky house with no heat or electricity. Next day, with my nervous energy from almost being burnt up and stuff, I worked in the garden for a few hours digging my fishpond deeper while the electrician came to get our power back and rewire the wall. The surgical glove covering my bandage filled with blood and neighbors advised going to the doctor NOW. ARC couldn't take me until tomorrow so I called around and found Pro Med, right there next to People's RX on S. Lamar - next to the Red Lobster. I had to wait a bit, but the wait was about 3 hours shorter than urgent care on William Cannon who close at 4 which seemed stupid to me. I mean, how urgent can it be if they keep bankers hours? Pro Med was awesome. They were open until 9:00. Very nice nurses and assistants and very sweet doctor who gave me the appropriate disapproving look when I told him about the digging in the garden all morning. Did I mention that I was filthy? Oh, he also advised that I really should have gone to the emergency room when it happened. But if I had, then my house probably would have burnt down with my dogs and husband in the house because I was the only one who noticed the fire. But they cleaned and fixed up my finger and gave me instructions and were just very nice and took my insurance. Follow up visit to check the finger was FREE!! I saw another nice doctor and assistant/nurse who got me out of there in less then ten minutes. So, see, it all worked out.