I wouldn't take our dog Emma anywhere else unless there were an emergency that we needed to treat…read moreimmediately. We live over an hour away (73 miles) and we take the time to drive our baby girl here because they not only genuinely care about our four-legged family member, they treat her that way as well. They absolutely care more about your pet than over-treating with conventional medicine. You will find slightly different approaches based on the doctor you see, however, the general rule of thumb is to not give your pet anything they don't really need in terms of shots and vaccinations. They offer other holistic treatments that they combine with traditional medicine to give your pet the best possible experience. They take the time with each patient to answer all questions, which can very often lead to longer-than-typical wait times, even if you have an appointment for a specific time. While, as busy humans, this can certainly be frustrating from time-to-time, one must just remember that when it's your own turn, you get that same attention and care, without feeling like you're on a production line. It's a small inconvenience, that doesn't always happen. We are more than happy to wait when we go as we know this place has been instrumental in educating us on our dog's health and keeping her healthy. As I write this review she is 10 1/2 and doing fantastic. She has environmental and seasonal allergies that popped up 3 or 4 years ago. IAHC provided sound advice for testing and treatment, and while not every approach we tried worked, we have been able to keep our baby girl healthy even during the tough months. She went from incessantly scratching herself 24x7 and chewing her paws raw and bloody (requiring full time attention to stop), to minor discomfort 2 months of the year. This was due to uncovering food allergies that we have been able to work around, thus greatly reducing the effects of her environmental allergies that were plaguing her. She now eats a carefully controlled diet with ingredients that do not contain any allergens to which she reacts. It's certainly more "work" than it was when she was a pup, but it has made ALL the difference in the world to her life (and ours). I honestly don't know where she (or we) would be without the team at IAHC. They, in essence, have saved and prolonged her life, and we will be forever grateful for the amount of care and love they dispense here. If you are still reading this review, you should absolutely take your family pet here. I have no question of the quality of treatment your pet will receive. Much Love to the IAHC team, Jason, Katie, and Emma (the patient).

Do not go here, especially if you own a parrot…read more Victoria Papscoe performed a routine nap clipping on parakeet and literally made every nail bleed. She chopped one off so badly that it never grew back properly and now my parakeet has permanent issues with stability and is scarred. She also had the gall to say that it was all normal and nails always bleed on birds when you cut them. Stay away.

We had a wonderful experience today at Berlin animal hospital…read more This was our first visit and we had been recommended to try the non anesthesia dental cleaning. Front desk was very welcoming, brief meet and greet with Dr to answer any questions I had, checked in to let me know how things were progressing, 30 mins later, happy hound with nice clean teeth. I will def be coming back, not only for dental cleanings. I appreciated the friendliness of staff and not pushing unnecessary treatments/meds. Clearly they care first and foremost about the pets. thank you all.

We love Berlin Animal Hospital, and so does our dog, Tully! The staff is so friendly, considerate,…read moreand unlike any we have ever experienced! Dr. Coffman is amazing! He is so knowledgeable, caring and appreciative of your business. If you are looking for a vet who is truly going to give your animal the care it deserves, look no further. We wouldn't dream of taking our dog anywhere else!

Dr. Norelli is awesome as is Katie his assistant. He takes the time to really check my cats over…read moreand do the necessary work to understand where they're at. He has plans of action he suggests and doesn't push things on you. He's a realist and let's you know the full story behind what's going on. I can't recommend him enough

Dr. Norelli has been my vet for 2 years since moving back to the area and I have a middle-aged…read morePortuguese Water Dog who he has been lovely with. He is a solo practitioner and it is a small clinic with basics. If you suspect something that needs further diagnostics beyond basic x-ray, basic bloodwork, or vaccines and general medicine, I would go to one of the other larger area pet hospitals- in Westford, Waltham, Wachusett, Woburn, etc. Dr. Norelli is very cost conscious and will be very reasonable in terms of conservative treatment. If you are looking for medical care that goes above and beyond (and perhaps needs an ultrasound or an MRI or physical therapy), I would seek a second vet or another veterinary hospital system. He does basic surgery such as dentals, neutering, and lump removals. Maintenance care and palliative care. His hours are limited to the work week Mondays, Tuesdays, Thursdays, and Fridays 9-5pm, so you have to take time off of work to bring your pets here, but if you like being in the exam room, having a one-on-one conversation with your vet and your pet isn't too sick, this is a great and unique clinic! The entire veterinary profession is changing with commercial hospitals and a practice like this is unique and a gem. I recommend Dr. Norelli's practice if you're in the area and needing an empathetic vet.

Dr. K and his staff are simply the best and I highly recommend them to anyone looking for a new…read morevet. Things to know..... this is a very small office and the doctor works alone with the help of the vet techs - they are NOT an ER (and will tell you so) so if you are not already a patient and your pet is having an emergency you should go to an emergency hospital. If you expect an office run like a brand new vet center you won't find it here but what you will find is the great vet service, at reasonable prices, and care like you may have experienced from vet back in the day. This team of folks goes above and beyond for their patients and it is why many of the people that bring their pets here have been returning time after time for 20+ years.

I just cannot say enough about Route 20 Animal Clinic, Dr. Nick Kotsopolous, and staff, especially…read moreColleen. My parents and I have been taking our pets to the clinic for over 20 years. Dr. Nick is so caring, patient, and understanding. Often he's returning calls until 8pm and has given his personal cell phone number if there are any issues post sedation, regardless of procedure. From tumor removal surgery to dental cleaning he calls to check on our pets. He will also ask about how my parents are doing and their pets when I go for a visit with mine. Colleen is fantastic with grooming. My long haired cats would get shaved in the summer so they were more comfortable and she always made them look so adorable and smell so nice. She's also so kind and compassionate, plus prompt with returning calls. If there is a specialized surgery Dr. Nick can't do, he has always referred me to excellent surgeons. For end of life issues, the staff are above and beyond caring and loving. This doctor truly seems to love his work and it will be such a loss whenever he does retire. Comparable rates, prompt response, varied services, excellent care. If you want an excellent veterinarian, Dr. Nick Kotsopolous at The Route 20 Animal Clinic is the one to see.

Dr Papamitrou couldn't have been more compassionate when our 11 year old black lab died recently. I…read morewas impressed that she called to see how our family was doing and asked if there was anything that she could do. I recommend her highly.

Used to be a long time customer of these guys and loved them, until one of our neighbors wrongfully…read morereported us to spca. They not only didn't stand up for us with animal control (even though they had seen healthy pets ten plus years) they dumped us as clients after. Used to think this was one of the best vets in area for kindness and compassion. Obviously not

Wonderful doctor & wonderful staff. Would recommend to…read moreeveryone. My new puppy received excellent care.

These folks are so all about the animals and their health. Very kind and professional. We've relied…read moreon them for helping us through kenneling during massive renovations, seeing us through the loss of our dog or 10 years, and everything in between. We can't recommend them highly enough.

Everyone at this practice is exceptional!! The caring about you and your pet starts from the moment…read moreyou walk through the door until your visit is complete. Then the follow up is better than I've ever experienced . This is a one of a kind veterinary clinic!!

My sweet girl loves the Holden Veterinary Clinic. It's truly one of her favorite places. She is a…read moresuper shy and skiddish pup who is a little over 3 and is still coming out of her shell. Everyone at their office is fantastic with her, they are calm and understanding, Nala LOVES it here. She gets out of the car and is so excited to get inside! Staff is great and knowledgeable about pets needs, they supply materials for owners to help them understand their animals! Highly recommended if a vet is needed!

The absolute best vet around, my pets will never go anywhere else! They treat my fur babies like…read moretheir own. If you are looking for a vet, look no further! They have amazing customer service and truly love what they do!

I wish this place was accepting new patients, because they are extremely caring. I reached out…read moreregarding my dog who hurt her paw because they are right around the corner and have great reviews. Although they were booked with surgeries, they tried to squeeze her in between them. Even though they weren't able to, they recommended a couple of places and they followed up with calls to see if I was able to get her care. Very thoughtful!