I lost my corgi Monte in August 2023 and my corgi Zuma in February 2024…read more I was absolutely devastated from their losses. I cannot thank the staff at VCA Northborough enough for their compassion and kind words during those difficult times. It is a very hard decision to put down a pet. The staff shared my grief during those difficult times, gave me all the time I needed, and assured me I was making the right decision. I am forever grateful.

The Booking Staff's incompetency to properly book appointments is appalling. 45 min commute only to…read morearrive, wait 40 mins past scheduled appointment time and not have services requested performed on my pet. Absolutely a waste of time. My pet is super stressed out, in incredible discomfort due to NOT having her services done. No one including Vet did anything to accommodate the mishap on their end. Regardless of repeated confirmations and intake conversations, VCA totally dropped the ball on customer service, and lack of care for my pet.

Suzanne restored full strength to my Tibetan terrier's. My dog's leg had weakened because a…read moreprevious elderly owner was unable to exercise the dog. Suzanne restored the atrophied leg with her fitness care and advice regarding home flexibility exercises. My dear, lively dog lived to be fifteen years old. Suanne and her crew now care for my next Tibetan.

Suzanne is amazing! Caring, kind, and compassionate. She has been helping my cat, who suffered a…read morestroke. She has started walking again, although still wobbly, but I am now hopeful! I highly recommend this practice!

Our experience using Dr. Maxfield to euthanize our beloved kitty was as perfect as this difficult…read moreexperience can get. We reached out to her by email to see about her availability and she answered promptly. She had an appointment within a week, which we took. She confirmed back she would see us at that time. She showed up right on time on our scheduled day. She was kind, patient, and gentle towards our girl. The first shot for sedation and to eliminate any pain was done expertly and without any discomfort to our kitty. Once she was sedated Dr. Maxfield let us take all the time we needed to say good-bye. Losing a beloved pet is never easy, but being able to use in-home euthanasia by someone as skilled and caring as Dr. Maxfield eases the pain. Highest recommendation for her.

I cannot begin to relay how heartbreaking our need for Dr Maxfields services was. Our almost 12…read moreyear old Pit-bull was recently diagnosed with osteosarcoma. It came out of nowhere and debilitated her very quickly. The day came when we knew that we needed to put our desires to keep her with us aside as it was outweighed by her need for peace. It was a Friday evening and another vet that we were reffered to by a friend advised us we were out of her service area and gave us a few names in our area. After thoroughly reviewing the options we decided that Dr Maxfield would best fit our needs. I called and left a v-mail and heard back from her via text very quickly. She gave me the options of the following day or Monday and we didn't want to risk our baby breaking a leg or something horrible happening between Friday and Monday so we went with Saturday. She let me know it could be early afternoon. She called in the morning and told me the time and answered any questions I had, although I didn't have many as her website is very informative. It was a beautiful day. The birds were chirping, the hawks were squawking, it was not humid or too hot or overcast in any way. We brought our baby girl out to the deck with her bed and she enjoyed the warm sun and cool breeze. When Dr Maxfield got there she gently introduced herself to our sweet girl and then explained exactly what she would do and about how long the process would take. She comforted us by listening to what we and our sweet girl had been going through for the last 6 weeks. She listened while we told her all about our sweet baby girl and how she came to be ours. She let us know we were making the right decision and that if it was her she would have done the same thing. This helped us immensely. She was so kind and compassionate and so considerate of our feelings. She allowed us to take all the time we needed to say goodbye. She made all of the arrangements with the local pet crematory and she delivered our sweet girl there herself. We didn't need to worry about a thing. I know how heartbreaking it is to make the decision to give a furbaby their angel wings and end their suffering, but it makes it just a bit easier knowing you have someone so caring, like Dr. Maxfield there to ease them in their transition.

We have a 5yr old GSP that has been on Prozac prescribed by the Westboro VCA for the past 4 plus…read moreyears. Since we have two dogs and with the prices most Vets charge today, we've been taking them too Petco Vaccination Clinics to save money. Recently, they would not renew our dogs Rx without seeing the dog first. My wife made an appointment, relayed to me how the dog acted/behaved, and mentioned the receptionist said sorry and felt bad for my wife having to bring the dog in. I finally became irate about the situation when coming back home yesterday from a few nights trip up north and hearing how bad he was with our neighbor/dog sitter. Both dogs were excited to see their owners as one would imagine. However, we could not get our 5 yr old GSP to calm down most of the afternoon when at that point I felt bad for the dog. Before anyone thinks "these dog owners have no idea the energy levels of a GSP (German Shorthaired Pointer)" I must add I'm 53 and have had this breed my entire life. The dog went 9 days without his meds because we had to make an appointment and be prescribed a new Rx. Granted they (WVCA) received from us 3 months ago a clean bill of health from a licensed veterinarian (Petco). In addition, VCA has changed their Rx process and will no longer accept eRx requests from outside pharmacy's (i.e. PedMeds, Chewy, etc..). Clients will either need to purchase medications through VCA ($$$$) or they can obtain a paper copy to send via snail mail to the outside pharmacy which further delays the process of obtaining medications. Trust me, there is no staffing shortage at VCA to handle such requests as there are about 2-3 receptionists at the front desk. Mind you, we were able to obtain 6 days' worth of medications for our dog, however, a 3 MONTHS supply from PedMeds is only $10 more than obtaining a 6 day supply at VCA!! Take this into consideration before choosing to take your pet there. As of today, we are done using them.

We want to thank the staff for their compassion and care for our kitten during his recent illness…read more He succumbed to lymphoma, but we will love him forever. Thank you for your work. Thank you for inspiring us (and surely others) to give more love and care to animals.

Love going to this small business and dealing with Pam. I have even asked her to order the dog…read morefood that I use for me. SO happy with their business. Thank you.

Love this pet store!…read more I wish I had known about them sooner. I usually go to Petco or Petsmart to get pellets for my parrot, which I'm not a huge fan of. I did a search one day trying to find another pet store nearby, and Mayo's came up. I gave it a shot, as it was only 7 min drive from my home. What an awesome pet store! The guy at the counter is so nice and friendly. We got to chatting about his two beautiful birds (Baby and Breeze). Baby is such a character--I almost burst out laughing when she started kissing her own reflection in her little mirror. Can't wait to run out of food for my parrot again. lol

An unforgettable team with the biggest hearts…read more I want to say from the bottom of my heart that the administrators of Banfield Pet Hospital should truly value this incredible team. They are not only excellent professionals -- they are extraordinary human beings. A very special thank you to Dr. Romero and Álvaro, who treated our sweet Lunna with love, compassion, and deep respect. They went far beyond their duties and showed us what true kindness looks like. Losing our Lunna was heartbreaking, but the way they cared for her -- and for us -- made all the difference. Every word in the card they sent to our home touched our souls. It showed that they didn't just see Lunna as a patient, but as part of their family too. I truly hope that every pet mom in Massachusetts has the same luck I had -- to meet and trust people as dedicated, loving, and compassionate as this team. You are a blessing, and we will never forget what you did for our family. -- Cristiane Lelis

Everything. Long wait times with appointments, long wait times on phone. Vet prescribing wrong…read moremeds. There is one good receptionist, Al and one amazing vet that's out right now.

When we adopted our puppy, Ellie, at 14 weeks old, we were so overwhelmed. We went to a consult at…read morelife is dog. Our consult was with Nance, and she was very patient in explaining the process and talking us through some initial things that we were struggling with. Then, we started with a training package that included 3 private training classes and 2 months of group obedience classes. We also went to a few puppy kindergarten classes. Nicole did the majority of our trainings and she has been a god-sent. She is very good with the dogs, and her energy level makes the training classes fun both for us and our dog. We learned a lot from Nicole and she helped us to feel a lot less stressed out and actually enjoy the puppyhood. The obedience class is set up like a monthly subscription, where you can go to as many classes as you want. We end up going about 3-4 times a week for 30 minutes, as it is a great activity to mentally exercise our dog and provide socialization while working alongside other dogs. We also started bringing our dog to their dog day camp 2x a week. Tim was also very patient in explaining the process. The dog day camp has been great in getting her to play with other dogs and allows her to learn obedience from others aside from us.

I volunteer at the animal shelter Save a Dog in Sudbury and Nance has been helping us train some of…read moreour more challenging dogs. It's remarkable to see the progress that they make with her and how much they enjoy their training sessions! Nance adapts her training sessions to the needs of the individual dog and she is quick to assess how they learn best. She is always patient, kind, and encouraging. We are so lucky to have her expertise, she has changed the lives of so many dogs!

We have never had a bad experience with any of the vets from this service. Especially Dr Gollub,…read morewho is the literally the best vet EVER. We have five cats all with different issues and personalities, and he and all the staff are just wonderful with all of them.

Shady practice. Disappeared after September wellness check…read morewith diabetic cat.... miss diagnosed. Prescription not renewed... no records