Malik Godwin, under the business name The Horologist, serviced my grandfather clock two years ago…read moreand did a competent job. I have called, emailed, and submitted a form via his website. No response. If he's still in business, this is a good way to go out of business, if he's out of business he should take the website down. Very disappointed.

Previous repair service in 2016 was excellent and reasonably timely, but no longer the case in…read more2019: Both Bryan Smith and Malik Godwin (who was in training at the time) came to my home to retrieve an antique Grandfather Clock movement for repair on January 11, 2019, almost one year ago. Business owner Bryan Smith no longer appears to own or operate this business in Raleigh; instead the website https://clockrepairraleigh.com/ now indicates the new name "The Horologist" "Formerly The Clocksmith Raleigh". New Owner is listed as: Malik Godwin. Repeated phone calls, text messages and emails to this business went unanswered, until July, 2019 when Bryan Smith stated he was having significant health issues and to have patience which I have had up to now. However, January, 2020 it will be one year later, and I don't have my Grandfather clock movement, repaired or otherwise. It should be noted, the Raleigh BBB website needs to be updated to reflect the ownership change.

Sent a very rare and damaged pocket watch dial to Dennis for repair. Dial had multiple cracks and…read morechips. Dennis repaired the dial to like new condition. He does high quality work with solid attention to detail. I'm very pleased with the result.

Brought my Elvis clock over hoping there was a fix to get the clock ticking again and his pendulum…read morehips swinging too. The clock is probably close to twenty years old and had been alternating losing time for a number of years, intermittent hip swinging, or neither working at all. Dennis gave it a look see and determined just as I thought, that it needed a new mechanism. Sounded like a simple enough fix, which he confirmed, however that new part is super expensive. He suggested if a new clock is available online that's less than the cost of a fix to go that route. A quick Google and bingo, it would be more than half the cost of what that replacement piece would be. He could have not even offered that suggestion, but he's an honest broker. In my book, that's priceless!

We have a family cuckoo clock that hangs on the wall which we had bought on a trip to Europe over…read more50 years ago. It is a European clock with the original Dutch movements. A few years ago, it started to develop problems, running erratically and with the 2 drop weights which power the clock occasionally descending unequally. The time could be off by large amounts, even a few hours. In Dec. 2020, Clocktiques sent a technician, Jason, to our house. We told Jason the history, including the age, of the clock. He claimed that the problem was principally due to the fact that the 2 drop weights were not identical and he made an adjustment. About 6 months later, the same performance problems returned. I left my clock at Clocktiques for approximately 2 months and was charged a few hundred dollars for the repairs (I note that the charge for Jason's previous work was not reimbursed). For a few months the clock functioned well, but over the next couple of years, the issues not only returned but became worse: the clock would stop completely every few months, or so. I called Rick, the owner. I then dropped off my clock for several weeks at Clocktiques. They checked the clock and told me the issues were resolved. However, the problems returned. I decided to look for a different repair shop. In Sept. 2024, a shop in Raleigh told me that my clock needed a major overhaul. They opened up all of the internal workings, including repairing/replacing some of the bushings. The technician said that the serious problems had probably been present for at least a few years, and possibly much longer. After about 2 months in the shop and charges of a few hundred dollars, my clock is now running fine (and is under lengthy warranty coverage). I called Clocktiques demanding an explanation, but Rick was not able to provide one. I am deeply disappointed with the service I received at Clocktiques. While the shop carries an attractive and catchy name, my experience suggests otherwise. This is reminiscent of your taking your car to the mechanic when you hear a loud noise from the engine. The noise goes away for a while after you have paid a large "repair" bill but, then, months later, the car stops running as you find out you what you had actually needed was an engine overhaul in the first place.

I brought in my watch that had been repaired elsewhere. I thought it might need a new battery…read more Unfortunately, that wasn't the case. The repair was faulty. Rick looked at the watch, saw failed repair, and sent a photo to my phone. He then recommended I go back to the jewelry store and have them repair it. There was no charge for his professional work, nor for the time. Since then I have used their services . Clocktique is the place to go for HONEST, PROFESSIONAL repairs with kind customer service, at a reasonable price. if I could I'd give them 10*s.

Pender's did an amazing job restoring both a coffee table and a dining room chair for us. The chair…read morewas literally in pieces when they picked it up, and they were able to rebuild it, fill in a large section of missing wood, and match the color and texture of the finish so well that you would never know it had been damaged. The craftsmanship and attention to detail were impressive. They also refinished our coffee table, which had several drink stains on the surface, and made the top look completely new again. The final result exceeded our expectations. I would absolutely recommend them to anyone needing furniture repair or refinishing.

What a wonderful operation! David and Krystal were so professional and, most of all, kind. AND I…read morenow have a working dropleaf table, thanks to them. Highly recommend, 10/10, no notes!!!

I found the assistance I received here to be extremely helpful. I have a pair of 14K gold hoop…read moreearrings where the clasp had broken. The owner here gave me feedback on how it can be repaired the cost. He even reattached it but recommended new clasp to avoid future issues. I appreciate the professionalism and Prevision Quartz expertise on this visit. I do recommend them for jewelry repair services.

Wow, amazing. I never thought I could get this watch fixed (I took it to 2 different places before…read morethis) and precision quartz did! There was one small part of my watch they couldn't fix (but I didn't mind) and so they didn't charge me for the repair. I offered to tip them because of the effort and time but they said no so I had to leave a review instead! Thank you guys.

Diane is a rip off artist! DO NOT EVER TAKE YOUR CLOCK TO HER!…read moreShe has NO clue what she is doing!! My clock never worked after paying $1000, They came out 3 times tto get the clock working! Never worked! Refused to give refund! Stay away!!! She is a lying thief!!!

Took my tall case clock to Anthony's to be cleaned in July 2015. Diane told me it needed to be…read morereworked and because it was the slow season she would only charge me $900. Got it back, it ran only a few days. She came out and set it up, it ran couple days. This went on for 6 or so months without favorable results. Told her I wanted my money back and she said she would not give me my money back. Threatened to take her to small claims court and a couple of months later, she agreed to give me half the money back. I talked with other reputable clock repair people and they said this woman had no training and did not know what she was doing. Also talked with an antique dealer and he said someone brought an antique clock in to sell that she had destroyed. Am shocked this page is not flooded with similar reviews.

True Gem! Came here…read morefor jewelry repair and watch battery change and I am so so so glad I came here and found this place in quaint town of Clayton! Venue: it is a small store. Jewelry displays present. I'm so glad I beat the crowd because after I was seen, there was a line. Service: exceptional, excellent, exceeded my expectations! Ms. Donna was amazing! She examined all the jewelries I brought, explained the process of jewelry repair. Provided great insight and recommendations. I felt I can trust all staff here just with my encounter with Ms Donna. Watch battery change took 5-7 minutes. They even cleaned the watch for us. Price: now this is the important part - alongside service, quality of work, you also shop around for the price of service. When I came here and got the quote I've realized I've been getting overcharged and getting ripped off at other places! Like the repair shops in chapel hill, Durham and south point mall For example: battery change in other places were $50-75- we got all sort of excuses that it is a special watch, need special battery from other places. Here $15 + tax. Informed us the battery should last (+/-) 5 years. Repair quote was fraction of the cost we got quoted previously at the other places. Very satisfied and will be definitely coming here!

Great customer service and prices for repairs and beautiful jewelry pieces for both men and women…read more Had my watch band fitted they did it while I waited and it was perfect on first adjustment. I loved their men's selection such beautiful pieces I will definitely be coming back soon to purchase a few of the pieces for my son as well as having more of my broken jewelry fixed now that I know they do that as well as sell beautiful pieces for men and women.

The grandfather clock my wife's grandfather made needed service. It had been in storage for a…read morenumber of years. After some research we contacted Gerry and Son. They quoted a price to come out and service it. Quote was reasonable so we set an appointment. They took the main interior works with them to clean, oil, and fine tune. After 4 weeks they emailed and set up an appointment to reinstall it. After installing the works it failed to chime after they left. They came back in a timely manner and made a minor adjustment. Since then it runs perfectly and is keeping time to the minute. The service performed was a great value to us. Having our clock run was very important to us. Glad we found them. The best way to contact them is by email. Good people.

If you have an old clock that needs fixing, this is the man to do it!!…read moreOur Gustov Becker is more then a hundred years old and hadn't worked correctly for 15 years or more. Brett would not give up till he got it right. It is now keeping excellent time, chimes when it supposed to and has my wife and I happy! Can not say enough good things about Brett Seyboth and his work ethics! Thank you Brett. Lou and Linda P.