Great customer service and willing to work with various budgets! Extensive selection of options…read moreoften can be customized to customers desires. I purchased an engagement ring here and the experience was so good we returned to get our wedding rings too! Also free cleanings for life! Highly recommend and plan to return whenever I need jewelry.

My wife and I have always had a great time working with Deb at Gozzo Jewelers in the last few years…read morethat we've been going here. She was able to quickly get us our wedding bands when we were in a big-time crunch (my bad!), she's helped my wife keep her jewelry looking pristine, and she was even able to perform an emergency jewelry removal for us when we were in a pinch. Deb is incredibly warm and friendly too, which makes the whole experience much better than your typical jewelry retailer. We're lucky to have found her and can't recommend her enough!

Wow! Small shop with a lot of charm, or should I say Chime? They offer honest options on fix-it's…read morebrought in and if it's outside their realm of craft, they'll offer you recommendations to others in the business. Cuckoo clocks are one of the pieces that will be referred to another time keeper. Watches are able to get re-energized with a new battery and wall clocks can get a new chime and on time! Other timekeepers pieces in the shop are looking for a new home.

Very kind, helpful, and honest service. I also enjoyed seeing the shop filled with mechanical…read moreclocks and watches in various stages of repair. Clearly someone who is dedicated to his trade and takes pride in honoring the craft of clock and watchmaking.

Sorry to say my last experience with Sterling was less than satisfactory. The quality of the…read morerepairs has gone downhill in the last few years. I left a piece to be repaired and got it back in worse condition than I left it. I had to leave it again to be fixed the right way. When I picked it up the second time, the sales person was condescending and made me feel like it did not understand the nature of the repair, however, I knew exactly what I was talking about. She just did not want to admit that the poor quality repair was their mistake. Sterling has always in the past been known for quality repairs, however, this time they missed the mark and I don't know that I will trust them again.

Bought a pendant & chain here, high quality sterling silver and nice options. The tall girl who…read morehelped me always looks like she is being held captive. She costantly looks miserable and never smiles, no small talk ... whenever I shop there I get stuck with her and I wish I had the confidence to ask to switch sales people, because she makes shopping feel like a chore! I've gone in before and wanted to purchase but she was the one who helped me/belittled me over stones, so I left without making a purchase. I went back a few weeks later to get the jewelry I wanted and I got stuck with her again!! Didn't purchase. Great stock/options but need better sales people who seem like they want to help you.

Very disappointed and saddened in this business. My wife…read morebought me a high end chronograph as a wedding gift, for several thousand dollars. An Ollech and Wajs diving watch. After a few months I noticed that despite my regular windings, it would run slow. Then I took it into a shallow pool. And remember the face of the watch said "waterproof". The watch stopped working. The face was damaged by droplets of water that leaked in. I reached out to Rick, the owner of this establishment, about fixing this issue. I was told that a simple maintenance and cleaning would get it back to normal. But he ironically said he did not have the time. So not only was the watch faulty from the start, Rick did not take any responsibility for it. What saddens me the most is that the watch used to be a beautiful symbol of my marriage, and at one time I considered it to be the nicest gift I had ever been given. But after my interaction with Rick, it's just a sore reminder that you just can't put your trust in small businesses anymore. Where is the integrity? It's no wonder people end up just going to Amazon now. Further evidence that American businesses are self destructing due to a lack of honor and laziness.

I wanted to just be very transparent here because to be honest I am tired of this placed coming up…read moreas a Watch store for Repair or Service work. They DO NOT perform any Watch Service or Repair work Period! ONLY if you buy a watch directly from the owner will you get any type of Watch Service Work!

Needed links removed from a watch band. The job was done quickly and professionally. Owners were…read morevery nice.

The owner is a skilled watchmaker, and charges market rate. I brought my dad's tag to him, and he…read morerepaired it to within my standards for a reasonable price. I have also used him to replace watch crystals over the years. Never had a problem. Why do I go hear over other places? Consistent quality. You go to a jewelry store, and you have no idea who is working on your watches. You go here, the owner is working on them.

I am not a big yelper, but these guys deserve a rave review…read more I discovered Armeny by accident about one year ago when I was walking through West Hartford center browsing jewelry stores for fun. I met Hasmik who enthusiastically told me about her brother, Armen, and how he creates jewelry by giving customers a computerized image of their piece to review before he physically designs it. I wasn't looking for anything in particular at that time so I moved on, not expecting to return. Well, I am so glad that I stumbled in there! A few months later my fiancé proposed and gave me a very beautiful and unique engagement ring. The ring has a low setting and a twisted double shank, which made it very difficult to find a wedding band that looked good next to it. I was having a lot of trouble deciding the style of band I wanted with the ring, and when I say trouble, I mean I was paralyzed with indecision. I remembered that Armeny makes custom jewelry and thought they might help me figure out what looked best. I also was excited by the idea of seeing the wedding band on a computer screen before it was actually made (that way I wouldn't have to worry about my imagination matching reality). I went in to Armeny and had my first consult with Armen. We came up with 3 different possible styles for my wedding band. I was still having trouble making up my mind and went in for multiple consults. Armen didn't seem to mind my frequent visits, he was incredibly helpful and gave me feedback through the whole thing. One of the options (which I didn't do) would have involved making a double-sided band that sat flush to the curves of my engagement ring, with the diamonds slightly tilting outward so that it looked the most sparkly. Armen would have taken a mold of my engagement ring so that he could make a computerized image of my engagement ring to be 100% accurate in making the matching band. I ended up having him replicate a ring that my great grandmother wore, using her diamonds. (My engagement ring and wedding band do not match at all, but it looks like it is on purpose, and I actually like it that way). He still took the measurements of my engagement ring and then very carefully examined all of her diamonds and told me which ones were likely the originals, and which ones were poorer quality replacements. He made my new ring using all of her original diamonds and found 2 additional diamonds of the same quality to complete the near-eternity style band. Long story short, I love love love the wedding band he made! Throughout the entire experience Armen was VERY attentive to detail. During our consults he was very contemplative and thoughtful and it was clear to me that he wanted to make my ring as beautiful as possible. He is a true artist.

Excellent work with both jewelry design and repair. Armand is a pleasure to work with.read more

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!