This afternoon we visited several dealships and ended up at this one we met with Nat, and he is like your Dad he wants to put you into the right car not just any car. He asked a lot of questions to find out what would be the right car and we drove out later in the exact car we wanted, needed and could afford. When we need another car or truck we will go back to him. He is the man you want to work with. read more

They will sell you used moldy and damaged cars only. Don't bother with them. And they will try and milk as much money out of you and try making you pay them by using tactics only fools would fall for. Very shady for a dealership. If anything seems suspicious, you're right. read more

Had an appointment to test drive a truck at 3pm today. i live an hour and a half away from dealer. Got a call half way into the trip saying the truck had been sold. Shitty way to do business. Cloninger ford won't ever see a cent from me( not that they care). read more

So bought a car from the dealership and in less than 500 miles, mind you I live 120 miles from the dealership. The car will not start and I had to get it sent to another dealership to get it worked on. I understand it's a used car but for 10 grand and less than two tanks of gas. So I called the dealership they offered to pay for the repairs which came to a total of $1043 dollars. Collinger sent me a check for $635 and I was told they didn't even have to do that, so I was lucky they even did that. Also I was told by the dealership that fixed my car that there was a massive oil leak. I did not ask them to pay for that. So if I was you I would not buy a vehicle from this place, they do not care Bout their customers it's about bottom line. So be weary of this place. read more

Took my truck in for simple oil change. They said it would take no longer then 1.5 hours. After 3 hours of waiting they hadn't even started. I left and will never go back. Courtesy would have been to tell me it would take longer then they did. Not let me sit there for 3 hours and nothing being done. read more

Your communication policies really are something to be desired. Between you and Parkway ford it really has me reconsidering the ford product and any referrals to family and friends. Long story short, our truck has been in your shop for 2 days for servicing. Servicing advisor is out, so our vehicle sits with no communication as to what is going on. At least be courtesy enough to inform owners as to the progress. We have been out of work for 2 days now because of the hold up. What is the deal with Ford lately? Parkway Ford servicing is just as bad, told me my daughter's car was safe for a long trip, but never even worked on it because the whole crew had to go home from food poisoning that day. I am one UNHAPPY FORD CUSTOMER. I can't trust any Ford servicing department now so I am thinking about selling all the fords I own because of it. It truly does suck to spend as much money as I am looking into spending on servicing for this crappy customer service. read more

We were looking for a certain car in a certain color. They called us from Cloniger Ford and told us they had the exact car we were looking for. My husband even repeated it to verify with them, "We are looking for a red Expedition with the limited package...and you have a red one?" And they said yes we do. We set an appt for 2 pm. We drive from Charlotte and it took us 2 hours due to wrecks and road closures. We arrived and found out within 5 min that they did NOT have a red Expedition. In fact they only had one and it was steel grey. I understand if you don't have the car in stock we are looking for. But do not lie to us to get us to drive up there. Just be honest. Can't do business with people who are not honest. read more

If I could leave zerostars I would. Rode all the way from Salem, Va. Salesman was supposed to hold a car for my son, had money in hand and had already had insurance ready. Call when we were 5 minutes away and sold the car to someone else. Very unprofessional and incompetent read more

Well been waiting 2 days just to get an estimate from Ashley...called back today and was told they were slammed and now it is almost noon and still no call back...will go elsewhere where my business is appreciated read more

I sold my used Honda Accord to Cloninger Ford. Mike was very professional and offered me a very fair price. I highly recommend them.

I would give them 10 negative stars because I took my Ford F-150 to get a tune-up and see why i'm having a ticking noise coming from under the hood of my truck. I had an appointment so I drop it of a day early and the day of my appointment they never called to let me know what was going on I had to go over there to see about my truck and they told me that they didn't do the tune-up because they wanted to see what the ticking noise was and the tech was going to pull off the valve covers and check the valves and rocker arms an get back in touch with me to let me know but never did I had to callthen to get a answer but they had to let it sit another day as well as over the weekend before they could let me know what was wrong with my truck.So then on day 4 they decided to call me an hour before they close and tell me that the tech was on vacation and won't be in for 2 more days but they only thing he did was change the oil filter because he didn't see any metal in the oil and they ask if I would leave if for3 more day and I said no. I would not I repeat would not take my truck to them again because they have poor service. read more

Waste of time. Contacted them about a truck. Made a very fair offer. Didn't hear back and the next morning the truck went up 10k in price. Overnight. Tried negotiating with several sales people only to be met with ridiculous claims. I wouldn't say they were disrespectful but definitely not respectful. Shady sales tactics. I get that it's the times we're in right now but definitely some price gouging going on here. Nothing terribly shocking with any of this (dealerships....) but man wouldn't it be nice if dealerships across the country decided not to take advantage of the aftermath of a pandemic. If your looking for a dealership that won't try to take you to the cleaners on price (they're out there) this is not the place. Spoke to 5 different people including the manager. The BS flows all the way up hill. If you don't believe me read through the 1 star reviews on Google. Seems to be a consistency well squashed. Go read them on Google read more

Worst car dealer ever!!!! I took my car into their dealership to get a "free" oil change from the purchase of my car. That free oil change cost me a lot of headaches and time wasted. They left the oil plug or either didn't put oil in the car. The real story is yet to be known. They blew up the engine in my car with my 77 year old grandma driving it leaving her on the side of the road. They didn't want to put a motor in the car and then they pinned me into a corner and made me take a engine that had no history with it and a poor warranty on the engine. After picking up the car I make it four miles down the road and they still wouldn't listen to my request. I wouldn't do business with this company if they were the only dealership within 300 miles of me. The general manager is a complete jerk and will not return your phone call. Just a warning if anyone is ever thinking about doing business there. DONT DO IT!!!! read more

I bought my 2010 Taurus from Cloninger Ford in Salisbury, NC almost 2 years ago after searching for it online. They had the lowest price I could find and when I went to see the car that was advertised, there was no crap about it. My online sales consultant was Lisa Reynolds and she was great to work with. I have to say in all the cars I have bought, buying this one was the easiest experience in my life. No hassle, no bull. Just a great deal on an end of the model year clearance. I highly recommend them. read more

I purchased a 2019 ford F-150 on 12-17-19, the sales process was great, when I drove the vehicle it had a slight shake while driving. It was around 8 so the shop was closed when I took delivery. I have had it back 2 times. they drove a half of tank of fuel out of truck and still not fixed. I am being told that Ford will not replace the tire, however the warranty states that they will and only after 12000 are they prorated. Sad to pay 50K for a truck and have such bad service. read more

We had our car serviced at this dealership and was quoted a certain price. When we picked up our car the price that was charged was $62 more than quoted. The service writer could not tell me what the miscellaneous dealer fee of $20 was for until we pushed her to find out. We placed a call to the customer care department, as well as, the service manager and have yet to hear back to resolve the issue and it has been 5 days. Not pleased at all. read more

This dealership has been servicing me for nearly 4 yrs. I lost my Ford Escape in a bad accident but they helped find a great replacement. I now have 2016 Ford Edge and will continue to have Cloninger service that vehicle. 100% satisfied with their service and professionalism. read more

I would suggest to anyone else not to purchase either a new or used car from Cloninger Ford ! They gave me a run around , lied and gave a lot of BS on top that ...added things to the final sales sheet that I did not even want ! If it came down to me buying another car from Cloninger or walk ....I guess I will buy a good pair of shoes then ! read more

About (3) weeks ago I bought a 4Runner at Cloninger Toyota in Salisbury NC. I have had a very bad experience with the salesperson (JON WIRZ) who was more interested on doing the sales than helping me to understand what I was buying for the money. 1. He told me that I have to pay $699 for putting Nitrogen on the tires, and also tinted the (2) front windows. XP packaged was included in car sticker price I was able to see on his face that he was lying about this charge. 2. I paid for XP package listed in the car sticker that included the tires installed. I asked him why he was charging me again for the tires installation, he told me a story that did not match the $699 charged. 3. He also told me that he will take care of the car insurance paper work. And I drove the car for three weeks without knowing that I did not have insurance. I found out about this issue because I called the insurance agent to know how much will be my next bill. 4. The salesperson din not walked me through over on how to use the car features, he told me that is was too late at night and he will do it next time he sees me. Overall of this experience is that I will not recommend anyone to buy at this dealership because of a bad customer service. And they are trying to add money to the sales by making things up that are not listed on the car sticker price. Hoping someone read this review and let the upper management know what is going on at this TOYOTA dealer, and treat customer with dignity and honesty and give a good customer training to salespersons. at this moment with all this issues they don't deserve to be rated not even to one star. read more

These people don't even deserve a one star rating! I had a coupon for a $10 oil change that they had sent me. After waiting 1 1/2 hours for this oil change my car was finally ready. When I went to pay the bill it was $58.32! They did not even consult with me before they did the work to let me know that the cost would be that much! I would have walked away knowing they were going to charge that much! read more

RATING = SH!T EMOJI This has to be the worst dealership I've ever worked with. I was told I was approved after applying online, I talked to a woman named candi hicks. Little did I know these people will say anything to waste your time and gas and make you go into the dealership. I applied through an online site where they placed a vehicle on claiming if you're approved than you get the car no matter what. (0 down, reposed car, new job) still I was told there was nothing they could do... When I make plenty of money for the payments and a buddy of mine used to work at a dealership said ford does In house financing. Yeah what a joke. They turned me away after telling me I was approved, made me get a ride (because I have no car) from Charlotte after a hard day at work, and being stuck in traffic. I will not suggest this location to anyone, and advise to search for different options. FORD = FOUND ON ROAD DEAD, don't want to keep putting money in the something because they are just trying to rip you off anyways. read more

This a dealership that treats you with respect. They treat you fairly. Sales, service, and body shop all fit this description. read more

We've been taking our Scion and Ford truck to the service department for a few years now. We've been 100% satisfied with the Service Department, their work, and their results. Lonnie Burgess, Service Advisor, has been phenomenal! Very personable, listens to all you have to say, explains everything thoroughly, makes himself available to answer questions, updates you while work is being performed, gives options to correct issues, and doesn't hesitate to let you know nothing is wrong. He has been our only contact with Cloninger Ford and is, in our experience, the face of the company. Of course the techs doing the work deserve plenty of credit as well. I'm a 'shade tree' mechanic and always inspect the work done and have yet to be disappointed or questionable about what was done. With this level of service we will always bring our vehicles to them and when the time comes to replace them we'll see how the Sales department stacks up to the Service department, we assume the same based on other reviews. read more

First a little background. I have typically purchased GM products with an occasional Ford purchase. With the GM government bailout I decided to only purchase Ford vehicles. In around 18 months I have purchased 3 new Ford vehicles. All of them with MSRP over $55k. 2010 F250 crew, 2011 F250 King Ranch, 2011 GT500 convertible. The 2010 truck was constant trouble. I traded it in on the 2011 King Ranch. That vehicle has not had any issues. I took the GT500 to Cloninger for a simple oil change. When I got it back it back, the very first day it leaked oil. I assumed it was just oil gathered on a beam etc from the oil change. The leaking never stopped so I took it back. Being a Shelby GT500 they promised me the car would not be left outside. The car has always been garaged and has never been in the rain. Apparently they broke a part of the oil cooler when they changed the oil filter. They ordered a new gasket for it. A week passed and I needed something out of my car. At that visit I asked why my car had accumulated miles while it was "sitting" in the shop. John Cloninger gave me this story about how they had to drive it with RPMs between 3-4k for a mile of so. That way they could verify it did not leak any more. I stated the car had over 22 miles added to it since I left it. John looked shocked. In short, Someone took my GT500 on a joy ride. Also while on the lift we noticed the inside edge of the front tires were wearing excessively. John said they would check the alignment. When I picked the car up the receipt says tires are fine and no work performed. They ordered a new part with gasket to fix the leak because they said gasket alone did not fix it. I picked my car up last week. Less than miles was added to the car. That tells me his previous story was BS. The car had been left outside in the rain, and it is still leaking oil. Not near as much, but there is a few drops on the concrete. Waiting to see if it continues. I have spent over $150k on Ford vehicles in less than 2 years. I can promise you. After the dealings I have had with Cloninger Ford. I have purchased my last Ford. I am calling GM to nominate Cloninger as GM salesmen of the year. read more

WORST DECISION OF MY ENTIRE LIFE Do not buy from this dealership if you want to be treated like you're important or like a customer should be treated. My decision to buy a car landed me at Cloninger. The salesman was a complete delight and I have nothing horrible to say about him. My problem lies with the issues I'm having with my car and the customer service I receive each and every time I call. First and foremost, I had a cosigner. I put down a large amount of money and make my payments on time every month. Every time I'd call the service center regarding something, they'd ask for my name. Every time the same thing would happen. "We don't have you listed anywhere in our system." Ummmm what? No where in your system?? My sister bought a car there a day before I did and for some reason MY CAR kept pulling up under HER and my cosigner's name. How am I paying you nearly $300 a month, signed all that paperwork with my name, sat in there for hours the day of buying the car, and you mean to tell me that my name isn't listed anywhere!!?? Service blamed it on sales, sales blamed it on service. No one wanted to fix it. Spoke with management who told me that it's "just how the system works" and that if I needed to get my car serviced to simply call in and tell them my cosigner's name and I'd be fine. Mind you this was an issue for right at 5 months. I call today to provide the cosigners name. Would you believe they couldn't find the car!!!! That's just the beginning!!! In addition to those issues the breaks started squealing around 4 months of me having it. And you know what they said? You betcha. Wasn't covered. I had to pay out of pocket to get breaks done on a car I hadn't had 6 months. I apparently have a 5 year powertrain warranty but doesn't cover breaks. Understandable. But for breaks to go out so soon is not right. Last night was only the beginning of the nightmare I've experienced. My car has never given me any warnings about battery issues or anything like that. Nothing at all. Last night my screen said "power down to save battery" and my car hesitated to start. But....it started. I hadn't left any lights on or doors open or keys turned or anything like that. So this morning, I go to start the car and I get the same powering down message...but the car doesn't start. Anyone with car knowledge knows that this could be a variety of issues. Dead battery, bad alternator, wiring, etc etc. I call this morning to get my car serviced and told them what was wrong. It was service who told me that the earliest they could help me is Wednesday morning. That's 6 days away. They also said that they had no loaner cars to give me. They said that they'd loaned the two out that they had and that I would have to speak to the person who sold me the car to see if they could help me. I asked to be transferred to the front for that person and was told that they were on vacation until September 24th and that there was nothing anyone there could do. So....I have a car I just bought at the end of February 2017. Never made a late payment. Having car issues and being told it would be nearly a week before they can help. And being told no loaner was available for me to go about my life in the meantime. I asked to speak to someone else who could help and was told I needed to speak to service and that there was nothing they could do. Even said my salesman wasn't there and that I would just need to call back when he got back from vacation. The lady on the phone and whatever manager she was speaking with thought my situation was funny apparently because they thought it was okay to laugh while "helping" me when I called. I was hung up on twice. Transferred unnecessarily about 7 times and still no one could help me. I need to get it towed there and was told by service I needed to call Roadside Assistance which was included. I spent 20 minutes on the phone with this Warranty Roadside help just to be told it wasn't included and they didn't know why I was sent to them. I called back to service who said "Well I don't know who you talked to or what system they were looking at but you have it." Called back...was told again...I do not have it. I had to end up doing it thru my insurance.I was told 4 different times, "Please give me your number and I'll have someone call you back in 15/20/30 minutes." No one ever called back. The ladies who answer the phones who thought it was funny to actually laugh at my situation and the others laughing in the background also apparently don't think that me missing work and having to send someone else to pick up my son was important or a big deal. All the while I'm sitting in a car that isn't cranking. The car never gave me any type of warning in the dash that there was an issue with the car. Just suddenly this problem came from nowhere. Overall the only positive experience I've had is with my salesman. Other than that no one in this entire facility seemed to care.I will from now on get my car serviced at Hilbish. read more

I was very impressed with the professionalism and straightforward approach of Ron Hollingsworth. He knew the pertinent as well as important information regarding the vehicles that I was considering and seamlessly adapted to my fluid travel schedule. We were able to quickly establish the parameters and he understood what I wanted to find in a new car, thus saving us both valuable time during this process. For the reasons enumerated above, I would recommend Ron to any new customer of Cloninger Ford of Salisbury. read more

I drove from Kannapolis to have my 2014 Ford F150 serviced only to be told that I needed an appointment for the service that I needed. I already knew that a part had to be ordered and just wanted to start the process. Unfortunately for me, Cloninger already had enough business. Thank goodness Mooresville Ford was much more accommodating. read more