I highly recommend Sharon; she's a fantastic closet designer who truly assisted me. My closet was a challenging project, being small and featuring many angled walls that made it difficult to configure. My installer was Chris, and he did an excellent job! My experience with Closet World has been very positive, and I would suggest them. My advice to anyone considering a custom closet is to stay open-minded, and if revisions are needed, that's okay. We had to adjust my plan a few times, but now it's perfect. Thank you, Sharon and Chris! My advice for anyone looking to convert their closets: First, hire a skilled handyman to open up the closet if it's a closed concept like mine. Second, paint it. I chose white paint. Third, now it's prepped and ready to setup appt with designer. Fourth, be patient and understand that you might be without a closet for a little while because of their booking schedule. For families with kids, I recommend doing one closet at a time. Don't overwhelm yourself, as it's a process. read more

Closet World - San Diego - Before and After - Interior Design Near Me - Vista, California

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After many years of working with California Closets, I decided to try Closet World because the designer I had always worked with was no longer there, and scheduling an appointment with California Closets had become very difficult. While Closet World's pricing was slightly lower, I don't feel the savings were worth it. The quality of the materials is noticeably inferior, and several pieces arrived with cosmetic damage. The installation also fell short of my expectations--the components didn't fit together seamlessly, leaving visible gaps, and some of the shelves feel loose instead of secure. Also, they didn't follow the designer measurements where I have a door for internet cables and the installer made it work but will be a pain for me to open the space if I need. I'm very disappointed with the final result. I should have looked at the reviews at yelp before moving forward. read more

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Installers arrived within the scheduled window, which I appreciated. They were professional, friendly, and worked efficiently. There was a minor hiccup during the install, but it was addressed and corrected right away without issue. They completed three closets, including removal of an existing unit, which made the process feel seamless overall. The finished closets look great and definitely improved the space. My only concern is with the materials and overall sturdiness. Since it's not solid wood, some of the shelving has a bit of give and doesn't feel as supportive as I expected. Overall, I'm happy with the look and the installation experience, but I do think the quality of materials could be improved for better durability. read more

If I could give 0 stars, I would. Do NOT hire Closet World if you want a stress-free experience. I spent over $20,000 on my closets, and all it has brought me is frustration and anxiety. The first major disappointment happened when the installer never showed up because, according to the company, he was injured. The problem wasn't the injury--it was that no one bothered to notify me. I had to call them myself to find out that no one was coming. That is extremely unprofessional. They rescheduled me for the following week. I had already taken three days off work because Closet World told me someone needed to be home during the installation. Taking time off is understandable, but having no one show up without any notice is unacceptable. When the installers finally came, they discovered that several parts were missing and some items were damaged, so the installation couldn't be completed. I was then told I had to wait another two weeks for replacement parts. The night before the follow-up appointment, they left me a voicemail expecting me to be available the very next day. My appointment window was scheduled for 9:00-11:00 AM, but by 2:00 PM no one had arrived or even contacted me. They arrived 2:05pm To make matters worse, Irene from customer service was rude and acted as if I was lying when I told her I had a screenshot showing my appointment was scheduled for 9:00-11:00 AM, not 12:00-2:00 PM as she claimed. She said she would call me back, but she never did. For a company charging premium prices, I expected professional communication, reliable scheduling, and quality service. Instead, I've experienced missed appointments, damaged and missing parts, poor customer service, and a complete lack of respect for my time. I cannot recommend Closet World based on my experience. read more

Derrick one of the manager made contact with us to make sure the multiple issues were fixed. Travis and Mauro came out and not only put the missing door on, they also fixed the other installers work, but lining up the doors correctly, putting on molding on the sides of the doors and installing a board across the top to close the gap from the closet to the ceiling. If Travis and Mauro would have been our first installers, I believe they would have handled the entire installation correctly. Both Travis and Mauro showed exemplary customer service and made sure the work was done correctly. Thank you to Derrick for making contact with us, and Travis and Mauro for making the closet look great. read more

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I Am very disappointed with my purchase at this company, when the disigner came to my home and I showed her examples of what I wanted she made me think that she know exactly what I wanted, I told her I wanted very specific working desk and I end up with something I can't use. I put my trust in her knowlage but she didn't. My intent to comunícate to management was even worst, I talked to some Derek guy and he was the rudest person, he will asked me a question and wouldn't allowed me to answer him before he talked over me without wanting to help me resolve my situation, the instalers told me that if I wasn't happy someone will contact me but no body had called me after a week of waiting. I end up with a desk that is only 18" deep and 28" high and ergonomically is not proper for my back, and it wasn't what I asked them to do. read more

Closet World - San Diego - The desk send to be for a child. Horrible! - Interior Design Near Me - Vista, California

After several weeks of back and forth and delays we finally got the closet to look how the sales rep had promised. Thank you to the San Diego team for coming back three times to get the job done read more

Closet World - San Diego - Disappointing outcome a lot of work didn't meet what was agreed-upon with the sales rep. I do not recommend this company. - Interior Design Near Me - Vista, California

The quality of the product that they delivered was outstanding. They redid my pantry and I think it will last for years to come. I had good customer service and no issues. read more

I'm so glad I cancelled my designer had no customer service skills she was all sweetness & helpful at my home then I needed her to assist with an unauthorized charge on my cc she said call corporate she wanted nothing to do with me after I cancelled. Had she heard of referrals? I could have referred her to friends. I asked for a mgr to call me silence! Had I proceeded I bet I'd be SOL if something went wrong. read more

Overall we are pleased with our pantry, it was a very simple design, so I would not expect any difficulty. However, the installation was a nightmare. They don't give you a window until the day prior, so you have to leave the entire day free. In my case no one called me the day prior, I finally called them and was told 1 - 4 for the next day. By 3:30pm the next day I still had not heard from the installer. I called and was told he was still at the last job and that they could not tell me when he'd be here. He arrived at 5:30, and apparently was not advised that the project would email a demo. So all he could do was the demo. I was told I would get a call the next morning to advise me of the for hour window for that day. Again, no call. I called and was told 12 - 2. Another day of sitting at home. No call by 2 pm. I was told installer was busy. Didn't show until 4pm. I can't imagine how long it would take for a big project. I do not recommend this company read more

I had a very disappointing experience with Closet World, both in terms of workmanship and customer service. The installation process was plagued with issues from the start. The wrong products were installed, some items were damaged, materials were cut incorrectly and still installed, and additional damage occurred during installation. As a result, I had to deal with installers returning to my home on three separate occasions just to fix mistakes from the original job. To make matters worse, I was never informed about backorders or incorrect product orders until installers showed up for a follow-up visit, which led to even more delays and additional appointments. For the amount of money I paid, I expected a high-quality product and a smooth, professional experience. What I received was far from that and absolutely not worth the price. The lack of communication and quality control was extremely frustrating, but what made the situation worse was the customer service. Working with the install manager, Derek, was particularly difficult. He was unaccommodating, dismissive, and at times rude, showing little empathy for the repeated inconvenience caused. When I requested a partial refund or discount due to the ongoing issues and the time I had to take off work for multiple visits, he refused to even consider it and repeatedly pointed to the contract as justification. On top of that, there were instances where installers were scheduled to come to my home without my knowledge--either I had to call to confirm, or they simply showed up unannounced. This lack of coordination added unnecessary stress to an already frustrating experience. Overall, the level of customer service and unwillingness to take responsibility for their mistakes was appalling. I expected a much higher level of professionalism and accountability. Based on my experience, I would not recommend Closet World. read more

Updating this as the installer, David, is in my house on April 29 2025... we were contacted by Derrick, the manager we asked not to deal with again. Screw our requests right? All damages to the walls were fixed by us but there were a few things they needed to fix/ replace. So we had them come replace the drawers that weren't cut properly and re-level the area under the window.. New Issue: the drawers still don't function properly when pulling out and one is still cut wrong. When I told David about one of the drawers not pulling out properly, his reply "it's cheap material". I replied, "as much as we're paying it should be a proper install", he replied "it is a proper install, but buy better material, there's nothing we can do about that" ... it's funny cause we just bought a drawer from Ikea for our son, bare bones DIY, and it functions 5x better with none of the same issues, at a quarter of the price......Sad. The one star is for leveling the area under the window properly this time. He even said he was looking at the window when he installed the first time, not properly leveling the shelves he needed to..... great job..... great job. Smh read more

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This is a terribly run company that quite literally has no idea what they're doing from sales to design to install to management. Do not use! Do not use! Go literally anywhere else. The designer did not design anything for us, but instead said "don't worry" and sent the installers, who could not install anything because the designer didn't give correct dimensions or account for, for example, the dryer vent in the laundry room! What a joke. The manager was impossible to reach and told us we would be compensated and then didn't offer that at all. Please go anywhere else read more

We bought our home from the previous owners that had purchased a Murphy bed (through closet world) We had no clue about their stipulations/ contracts / or anything about the company & how IMPOSSIBLE they would be to deal with. We took (their) Murphy bed/ product off the wall to paint/ redo our flooring & baseboards . When it was time to anchor the bed back to the wall we figured we can just casually call them since they were the ones who designed the bed to safety anchor it back ... apparently we "voided the contract" due to simply moving the bed off the wall . You'd think it would be an easy fix & they would be like "okay no worries you took the bed off the wall, we would love to come anchor it back safely for you so you guys can properly use our expensive product" NO NO.. I was very wrong. They made us feel like we committed a crime by moving the bed off the wall unknowingly they would be nothing but absolutely no help. We paid $190 for them to come out and look at it when it's completely perfectly intact just to say nope we aren't helping you you "voided the contract" Also we spent 1,700 for them to design us a small closet bc we figured we will be loyal and if they were willing to help us (pay) to have the Murphy bed anchored back.. if I would have known they would be ZERO help , we would have never used this company again. I DO NOT Recommend this company to anyone due to their poor lack of care for helping a customer with one of their products that could have been just such an easy fix . read more

Closet World - San Diego - Our Murphy bed fully functional just needs to be anchored - Interior Design Near Me - Vista, California

Chris and Lance were great. They were personable, respectful, and did a nice job with our closet! Thank you!

Designer promised to take into account the current items we have that needed to "fit" in the new design. However, they clearly did not take notes or measure, the be design landed space and proper shelving. The install was messy and left is with damaged walls and shelves in the closet. Half the drawers did not even 'autoclose", and weeks later were still waiting for the replacement. Customer service was lacking and made us feel like were just a dollar figure. The high price of these closets does not warrant the actual product. I'll be using someone else next time. read more

It was very good job !! I love it, looks so good and pretty my closet Chris G. did very very nice job thank you, Ana Castro read more

We received defective sliding doors and the mirrors were marked. I tried to clean it off and that didn't work. Derek at the office was initially helpful and then went MIA until I finally caught him on the phone. He then gaslighted me that he was waiting on ME and my decision on whether I would take a settlement or accept new doors. Whatever. I accepted the new doors which were to be delivered today, 2/19. No call the day before with a timeframe and no communication from Derek. I have called him twice today and he is miraculously always on the phone when I call, and his supervisor is not in his office. I am not sure they realize who they are messing with here :) I am relentless and will not settle, and will go through all avenues to ensure I am made whole. PS - they nicked my walls during the install and didn't report it to me.. hoping I wouldn't notice. The designer of course made her sale and when I asked her initially about who I should contact for the damaged doors.. was also MIA. Take your business elsewhere! read more

I had someone come to my home and gave me a quote and design quite timely. I was told there would be additional discount if I put a down payment that day. Since it seems closet world really has a big market and my friends have been satisfied in went ahead with a 3700$ shelf project. When they arrived I learned there was a shelf that was not correct size- despite the measurements taken. They had a replacement brought immediately and cut it down. Overall, I'm pretty pleased, and they ( 2 workers) worked quickly -, had a challenge putting in shelf against wall- yet there was a huge gap they caulked due to uneven ceiling. After they left I had to touch up the paint with scrapes and a small chip from corner. (It was noticeable to me as I just had walls freshly painted. ) perhaps it's just par for the course, and I'm happy I got the job done quickly, but I would certainly check out other contractors before calling again. Not happy with Chip out of wall though / especially for what I paid. read more

Closet World - San Diego - Chipped corner - Interior Design Near Me - Vista, California

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Recently we used Closet World for closet organizers and built in wall units. Our experience was mostly positive, but there were a few hiccups that we had to work through. Positives: Our sales person, Keegan Sunny, installer - Artemio, and installation supervisor Derek were all outstanding. They ensured that my project got completed with products we were very excited about. The value you end up with is terrific. Closet World was about 25-40% less expensive than competitors and the quality is really good. The installation was efficient and everything looked great when Artemio was finished. Our project took 2 days to install because it was a bigger project. Negatives: The installation team did not show up for our initial appointment, despite calling to confirm that we were on the schedule. This was really annoying because we rearranged our day to make sure we were ready for the install and then no one called us back when we were looking for answers until more than 24 hours later. After finally hearing from Alex in sales, we were informed that he was out of office and no one else got word that our project had to be pushed out. It's crazy that no one else picked up the baton and let us know that we had to push our install date out. I was so irritated that I almost canceled the entire job. This aspect was so unprofessional and unpleasant. At the end of the day, this seems like an organization that is well intentioned with good products but some scheduling concerns and communication inconsistencies. It's probably a 3.5, but I'll round up to a 4 because our installer was so terrific! read more

I wish I had read the reviews of other customers before ordering cabinets from this company. Please never buy from this company! The quality of the cabinets is awful, much worse than you might imagine. After more than a month of wasting time and huge financial loss and giving two chances to fix the problem and replace the cabinets, they are still severely damaged. Unfortunately, it doesn't let me upload more than 10 pictures. I hope this time the cabinets that are going to be delivered are intact and without damage, otherwise I will have to file a complaint. read more

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So far a big disappointment. Came out to install and things were not cut to size so had to reschedule. Left a mess on first day bc removed base boards etc which had to be done but then nothing got installed so it was like a mini construction zone for a week. Came out a week later for 2nd install, still not done bc the doors are cut too big! So they can't finish the job, hang the doors, or do the molding at the top. Also the wardrobes can't be used bc the rods can't be installed since the door and molding may affect the install. They also charged me for the work prior to the install today! I am nearly positive that that is illegal.in california. now I will need them to come out a third time just to finish a job that should be one day. The installer today was good and I don't blame hime for this company shortcomings. With all the other closet companies, you might want to rethink going with closet world. I have at least 1 or 2 more projects and dont see how in good faith I could use them again. Beware. They had good comments on fb and I didn't look at past reviews on yelp but now i see so mamy people with the same issues!! Ugh. Does anyone do good work anymore?! read more

Closet World - San Diego - Unfinished Day 2 of what should be a 1 day install. - Interior Design Near Me - Vista, California

I wanted to leave a review on my experience with closet world. If you can avoid Derrick from the Vista office, please do so. He is RUDE and has No customer service etiquette. From the confirmation call, delivery and after the fact "Damaged" drawer he did not only handle the situation with "Zero" respect but tried turning the situation around on me the customer! He is definitely not fit to be a supervisor, he needs to take some customer service classes to better understand how to speak to a customer, a customer that is paying for the product and not getting anything for free! I booked my installation weeks in advanced and waited for a specific date in the morning because I had a special event to attend. They didn't show up in the morning in fact they said they would come from 12-2 pm and still showed up at 2:15. Brought a damaged drawer and did they bother to call me to let me know, no! I had to call and ask when will it be ordered and delivered and was gaslighted for the entire phone call. Customer service is horrible!!! Pay a bit more for a better experience!!! read more

Exceptionally poor quality. Do not buy. Paid 3K for built-ins which was worse quality than IKEA.

On August 4, 2025 I had garage cabinets installed. I commend the entire Closet World staff/employees. The process was very easy from start to finish. I especially appreciated your certified designer Cynthia Berman who listened to me and got the job done. The installers were prompt and fast and also cleaned up nicely. I highly recommend them. read more

Overall the closet is fine. The process, the lack of communcation or ability to reach anyone who would assist me with my challenges and concerns is what makes this a non referrable experience. I requested a call from a manager no less than 7 times, I reached out multiple times on social media and nothing. I spent hard earned money to be treated like that. Do better Closet World. read more

Our experience with closet world has been unacceptable. It has been almost 2 months since the first attempt to install our 3 closets. Twice now, the measurements were wrong. We have no doors and the work is far below par. There has been no communication for over 2 weeks to make this right. At this point, we are going to the credit card company to dispute, since we were charged in full prior to the work being finished. See the pictures read more

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I wish I could give 0 stars. I had a very friendly designer come and provide an awesome design. I placed a deposit on September 18 and was promised an install date of October 10. On the day of install nobody showed up at my house. I was told there was a change and they would reschedule me in two weeks. I provided the regional manager Alex Bendigo some dates I could be flexible with. Alex is unfortunately a terrible communicator and was non responsive to phone calls and did not reply to follow up emails. In fact the response was so poor I could not even get a phone call back from anyone regarding a refund. I was forced to do a charge back through American Express, which is completely unreasonable. I have 0 confidence whatsoever in this company, especially anyone choosing to do business in Alex's region. read more

They installed 3 closets for me. Shortly after the warranty expired, one glass closet door turned dark with stains. They wouldn't honor the warranty, which I understand. But they also refused to help me replace just that ONE part of the door. They falsely claimed the ENTIRE installation needed to be replaced, at 3 times the actual cost. This was false, as confirmed by the vendor who sells them those parts and who assured me it was easy to replace just one door. So in the end, once their mirror product turned out to be defective, they were greedy and not helpful, trying to maximize profits instead of doing the right thing. I ultimately found another company to replace just the one door, at a fraction of the price they quoted me. So I don't recommend them due to their customer service and these practices. read more

Closet world installers are the worst I've seen and experienced. I had my garage cabinets put in. Installers had to come out twice and seemed in a hurry to always get the job done. So many misalignments, scratches, dings, and cracks they put on cabinets. They came out to try to fix it but seems they just want to move on to the next job. Very low quality in materials in service, and installation. Would not order from them again. read more

Closet World - San Diego - Sample of their work. - Interior Design Near Me - Vista, California

After a conflict with the installation manager, the district manager, Mike, reach out to me. His professionalism, sincere dedication to customer service, and detailed examination of a situation from multiple perspectives was greatly appreciated. Our installer was thoughtful and communicative. We like our finished system. read more

I would advise against using this company, you will regret it. I did, promises never kept. Derrick even contacted me to "please, can you change your rating because it will hurt my bonus". It is like dealing with a dysfunctional family. read more

I am still waiting for closet world to call me back. I waited until the afternoon for someone to call me back since I revived the yelp response quickly but it did not happen so I called and they told me that a manager will be calling me back and I am still waiting. For context the response on yelp was at around 8 am. I called at around noon and no call was received before the end of their business day. I am going to have to call again today because now I feel they owe me money since the work is not done they told me the total amount would be charged once the closet was finished and that has not been the case. This is very disappointing. read more

Way overpriced for what you get....the drawers just feel cheap, lots of play in them. Not what you expect for thousands of dollars....sales lady was rude, they were supposed to be here between 1 and 3 to install. Didn't show up until 5, and were here until 8 at night. The installer was super a super cool guy, but he's the only good thing I have to say about this company. Not worth the high price (which was 50% off special by the way....what a joke) glad I only did 1 closet as a tester instead of the whole house. read more

This review is for NorCal/Sacramento. ***buyer beware*** no matter how personable your salesperson is during the consult, the recommend following through with your other quotes/options. I made the mistake of cancelling my other consultation appointments after meeting my sales rep. I voiced my concern about the reviews and lack of follow up during and after installation. I was assured and reassured this experience would be different, it was not. Price sheet eludes to a variety of options. However, while talking and distracted- I inadvertently checked the box to opt out of what I thought I was getting - MAKE SURE YOUR READ THE FINE PRINT!!! When I called the corporate office to discuss, this was the only time that I was very clearly told that I opted out of receiving the "backing" - why would anyone elect to have the wall exposed through the cabinets. I certainly did not intend to. The installer went above and beyond with what he had to work with. Did not receive the valet Rod that I paid extra for. Also, the design (yes I signed off on it) is a joke/not functional and logistically does not make sense - I was not consulted properly about this. This is not my area of expertise and I just ASSumed it would make sense once installed. It doesn't. If it wasn't such a hassle and so expensive, I would rip this out and start all over. Look elsewhere. I have posted several photos to help other consumers avoid the same problem however, the photos are not posting at this time for some reason. read more

Closet World - San Diego - Design fail! - Interior Design Near Me - Vista, California

We just had another excellent experience with Closet World -- Vista with our designer, Sharon, and our installers, Marc and Mauro. We once again had everything installed professionally in a timely, thoughtful manner. I am sure we will enjoy our closets for years to come! read more

I had a very good experience with closet world. Aaron our designer was very good. Our installer, Mateo out of Whittier was fantastic. Such a nice man and knowledgeable. read more

We recently purchased built-in closet organizers from Closet World. Our sales person, Craig, was very knowledgeable and helpful during our process. He made the designing and purchasing aspect of the closet system very easy. After taking off work, the installation guy cancelled on us the day of the install which was disappointing. The next day, the sales guy was almost 2 hours late arriving. Overall, we're happy with the work but the scheduling issues kind of dampened the experience. read more

GARAGE CABINET INSTALL 10/03/19 Harry understood what it would take to complete my garage and he came through for us. I just want to express my deepest gratitude to Carlos and Federico for an awesome build. These guys came in and got the job done. Natalie Pink! You are amazing and I love your style! It's hard to envision everything when it's on paper. Once the guys get in here and do their thing, it's amazing! My one wish is that they would spend 6-8 hours at a time and finish within a day or 2. For some reason, Closet world schedules their builders to do a job in 3 days but really would show up at noon and leave by 4. So about 4-5 hours each time. Materials were not all present for the first 3 scheduled days so they had to come back two weeks later. Carlos knows his stuff! Don't let his quiet nature fool you. He works with such expertise and attention to detail. This was our second project with Closet World this year. I feel we got what we paid for and are enjoying our new garage and master closet. It's beautiful to be able to organize your things and helps tremendously with living a peaceful day to day life. You will be so much better at getting things done when there's a place for everything. Again, I reiterate..... Natalie Pink in Sales. Carlos for install and Harry! Hopefully you don't have to call Harry! LOL! But he made sure our concerns were addressed and took care of us right away. Five stars again for Closet World!!! A very big Thank you to Harry for following up on every single detail of our project. We appreciate you more than you know. We love CLOSET WORLD !!!!!! read more

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BUYERS BE WARE!!! We decided to use this company to redo our closet. Being that we were spending a pretty penny we wanted to make sure that if anything happened we would be covered. The consultant reassured us time and time again that should ANYTHING happen we would be covered under there warranty. Not even a year in we are having issues such as rods falling off. We call it in and their answer to us is "we don't offer warranty on that..should we want someone to come out and take a look at the issue we have to pay a additional $150 dollars." Now mind you that doesn't guarantee that they will do anything. They are just charging to come out and look at it. What company does not stand behind a product and service that they offer?? CLOSET WORLD that's who. Do yourself a favor and shop somewhere else!!! read more