I was an online order and I'm extremely impressed with this store's communication. They were unable to find an item, so they texted right away and told me. I then received an order that was packed well and shipped quickly, but an item was damaged. When I notified them, they immediately gave me a refund with no questions asked and told me I didn't need to ship back the stained shirt. While I was disappointed to receive a stained item, the store's prompt and easy communication made up for it. I will happily buy from again. read more

I had a disappointing and confusing experience with Clothes Mentor. I brought in several high-end dresses--some were accepted, but others were rejected. What surprised me most was being told that one rejected dress didn't fit their goal of keeping up with "current styles." As I waited for their assessment, I took time to look through the store's inventory and was struck by the inconsistency. Much of the clothing on the racks appeared significantly older and more out of style than the items I had brought in. This made the rationale for rejecting certain pieces feel arbitrary rather than policy-driven. If you're bringing in quality items and expecting a fair, transparent evaluation, proceed with caution. Be careful with this place! read more

Honestly they have good stuff, but their buy ratio is not the greatest and they take a long time. Their selection and pricing seems fair. The service is ok, but not alot of interaction so that may be something to rule for yourself. read more

Don't sell here - they take forever and then turn down a lot of 20 designer products on a whim. Looks like they specialize in Indy junk clothes. read more

Very comfortable place to shop around. the fitting rooms are gorgeous and perfect size to breath jaja. So many good brands and good quality shoes read more

I try to stop by once a week. They have a pretty good selection. I think the prices could be better on some things (maybe $2-4 cheaper). But overall, I always manage to find something I can't live without. read more

Terrible selection of clothing. If you want an over-priced soccer mom tshirt, then shop here. Also, when you bring your two tubs of clothing, expect them to take MAYBE five items. I only shop nice brands (free people, anthropology, boutique clothing, Nordstrom) and the barely accept anything. Their workers don't understand what quality is and they've wasted my time. I'll never go back. read more

I started cleaning out my closet a lot of my items were brand new tags still attached. Shoes that still had tags on them. For everything that I took to them I will never take anything else to them they kept at lease 600.00 if not more of items but I received 148.00 never again there was only one person that assisted me was professional and nice no one spoke when I walked in and I work retail part time and we have to greet every person that walks in. When I came back I was treated like a number. read more

I seriously love this place, it has a HUGE selection of business clothes in all sizes from 0 - 26 and in all styles. I've really stopped shopping at major department stores when I can find similar things at Clothes Mentor from a 1/3 to a 1/4 of the cost and it's all in good condiiton. They have shoes and purses and accessories of all kinds as well and so you can find whatever you're looking for. The staff is also very helpful and they are ALWAYS so busy sorting through clothes people bring in. Although they won't buy everything you bring in, they will donate anything you don't want to take back to charity for you which was great for me because although they didn't buy much of what I brought in, I would have donated it anyway and so it saved me an extra step AND I got a little spending money to go shopping. I really recommend that you come here the next time you need clothes because it will save you a bundle and help get your wardrobe spruced up with some new additions as well. read more

Clothes Mentor McKinney, TX - Used, Vintage & Consignment Near Me - McKinney, Texas

I never leave reviews but felt quite compelled to leave one today. Drove all the way from Frisco with a lululemon bag full of nice new with tags items. The employee working today refused to even look at my items because they "only accept items in a plastic laundry basket due to a covid-19 policy." I politely explained that all items were new with tags or had been washed. She declined to even look at them and would not even explain the logic behind the plastic basket requirement (probably because there is none). I won't be returning, but if you try your luck here be sure to follow their really illogical and dumb policy or you'll get turned away :) read more

Staff was very nice. Place is clean with fantastic selection and prices we GREAT. If I didn't live so far I would be in it weekly.

Very poorly managed location with extremely rude employees. I will go out of my way to buy and sell at plato's Closet now. read more

Terrible customer service, they don't want to buy your clothes or if they do they give you absolute bottom dollar with what feels like a slap to the face. Don't even bother at this location. read more

I've been shopping here for years. I've found many excellent quality items. Jackie and the other girls are polite and friendly.

I adore this store and their staff. I have found some amazing designer finds at great prices. Over the past two years, I find myself buying retail less and less because I have been able to find so many great brands like Louis Vuitton, Kendra Scott, Tory Burch, Michael Kors, Kate Spade, several Nordstrom brands either new with tags or gently used. Jackie and her staff are so helpful and friendly. It is my favorite place and go to place to shop in Collin County. read more

I purchased a "Coach" wristlet from Clothes Mentor in McKinney. After a few summer months it began to melt. I went into the store today to mention it to them, and seeing as I didn't have a receipt (didn't think they were going to sell a fake - so didn't keep it for a few months), they couldn't do anything. While I understand this, the manager herself did not come out, and it was thoroughly dismissed. My advice, make sure you authenticate any wallet or bag purchase here on your own. It was my own fault, as I trusted they did that. I should have done a better job of checking. Thank you Clothes Mentor for teaching me how to spot a fake! Rip off. Don't trust that what they sell is authentic. read more

Clothes Mentor McKinney, TX - Melting in the middle of fake Coach wristlet - Used, Vintage & Consignment Near Me - McKinney, Texas

I was so impressed with this store until I experienced an interaction with their buyer, and I assume owner. The old raggedy woman left a sensor on one of the items I purchased, but instead of apologizing for her mistake, she screamed at me at the door and aggressively rifled through the bag to check, for I'm sure she thought, a stolen item. Definitely won't be coming back. She was not friendly from the moment I stepped into that door. There are hundreds of resale shops in the metroplex, don't spend your money at the store that doesn't value you as a customer. I hope this place crashes and burns. read more

The employees are nice and the store has cute things for sale. I may shop there from time to time but I won't sell to them. Their offers are generally insulting. They offered me $11 for five dresses and two camisoles. All worn once, in great condition, and still on trend. I started selling/shopping there years ago and it has progressively gotten worse. read more

I love everything about this store. High end clothing at a fraction of the cost. Love me some Jackie and Jessica. They carry designer item for 70 % less than retail. Clothes are 2 year young and nice and clean. Life changes and financial situations changes. Clothes Mentor still allows us to enjoy the designers styles we have always enjoyed. Happy Shopping ladies. read more

I love, love, love Clothes Mentor! This is the first one I've ever gone too, and today it was packed with options. The staff is friendly and helpful. Today I got 2 dresses, 2 summer tops, 2 work shirts, and a pair of skinny cropped jeans for $100! The brands were Ann Taylor, White House Black market, and Banana Republic and Lu La Roe. Winning! read more

Clothes Mentor McKinney, TX - Used, Vintage & Consignment Near Me - McKinney, Texas

Clean and well organized consignment store with friendly staff! I usually find something I want to buy there and enjoy the experience!

This place is a joke, as a seller I will never go here again. Brought in a Marc Jacobs leather backpack in like new condition that retails for $470 along with a higher end dress they were going to give me $60. Not only that they had to wait for a manager to get back to them on the phone before they could even finalize my offer because the staff is not allowed to price handbags without a manager. Waste of time and energy. Seller beware. read more

The buying process here is crazy. I brought in a big basket of like new and freshly dry cleaned dress pants along with dress shirts all name brand and they offered me $12. Seriously, $12 for 10+ pairs of pants that cost a minimum of $60 a pair and shirts that range from $30-70. They then tell me the rest of the stuff they can't buy because it's too old. Seriously? Have they looked at their clothes racks? They are selling Faded Glory and Mossimo (Walmart and Target) brands. As for the shopping experience it's meh...nothing special. If I want Faded Glory I'll just head up the street to Walmart. read more

Today was my first visit, and here are my thoughts ... 1. Really nice & helpful staff! Not too pushy. Helpful right when you need it. 2. Great clothes. Good condition. 3. Excellent selection. 3. Price is definitely right. I've never done a lot of shopping at consignment stores because they're usually crowded, cluttered, & hard to find anything worth taking the time to try on (if they even have dressing rooms). This was a totally different experience. Will definitely go back! read more

My first visit to this location was amazing!! I was having trouble finding professional clothes for a reasonable price and am so glad I came here. They have aisles filled with great brands including J. Crew, Banana Republic, Ann Taylor, along with bigger designers. I left with 2 pairs of pants and 2 tops for under $60! The staff is friendly and helpful and were fun to talk to. Overall, great experience and I can't wait to come back! read more

Don't waste your time trying to sell anything to them! As my first attempt to sell anything here, they were less than helpful to explain the process after I worked my way through the line of people outside and told me to haul all my stuff in and then they'd tell me how it works. - Can't you tell me how it works before you make me haul it all in? It was 3:50pm and the wait was 4 hours. If I didn't get back before they close at 8pm they would just 'donate' my clothes. NOT a pleasant experience at all. Waste of time & lots of frustration! read more

The staff was super friendly and ask if I needed a room started. Prices of clothes was very reasonable. They had a ton of cute clothes as well. I sold a handful of clothes to them, you don't get a huge amount of money for the items you sell but at the same time their prices for the clothes are also pretty low so that goes hand-in-hand. Overall the best locations I've gone to in Dallas read more

My last visit was the best experience I've, at any clothes mentor, in a VERY long time. I frequently shop at all the Clothes Mentors in the North Dallas area. I had recently had a bad experience at the Highland Village location near Flower Mound, the manager was just NOT friendly. But, Taylor (the manager at the McKinney location) completely made up for it! I was so upset with my experience at the other location i was considering not shopping at a Clothes Mentor ever again, customer service just lacks, but Taylor was so wonderful she restored my faith in Clothes Mentor. I will say the company should really gives raises or recognize great customer service when it is given, from managers like Taylor, because it seems like most the staff just is not EVER happy. Thank you Taylor and the ENTIRE McKinney crew, I will be seeing you all again soon! read more

Update - against my better judgment, I gave Clothes Mentor ONE MORE CHANCE the other day, with several new or nearly-new items that I wished to sell to them. I should have trusted my gut instinct and gone to "Restyle" in Frisco instead, because the entire visit to Clothes Mentor was a total BUST! I brought in several pairs of NIB designer shoes, and several excellent-quality handbags - and just as I've experienced in the past, the teenagers behind the counter bought NOT A SINGLE ONE OF THEM! I'm done wasting my time at this location - I recommend that if you've got high-quality clothing items you wish to sell, take them to "Restyle" on Main Street in Frisco instead, where the staff seems MUCH more knowledgeable and professional, and they're MUCH more likely to buy your high-quality designer items. Or if you're in the mood to donate good-quality professional wear to an excellent cause, go to "Dress for Success" in Dallas instead. Don't waste your time at this place, like I unfortunately did... read more

Don't expect to be greeted when you walk in. Employees were busy conversing. Don't expect to be asked if you need any help, even if you're in this tiny shop with only one other customer for 30 minutes. Also, don't expect to be told "goodby or thank you" on the way out the door. An unpleasant shopping experience. Store was very organized though. So glad the employees did me such a huge favor in allowing to walk around in their store. I'm a lucky, lucky girl! read more

The wait to sell clothes they said would be 4-5 hours and if you don't pick up that day they will donate your things. It took them over 6 and a half hours to complete my items which I had to come pick up the next day since it took so long only for them to tell me they could not buy my items because of "usual wear". Yes all but maybe two items in my bag were brand new still with tags on them. Lesson learned, don't bring your clothes to this place unless they're brand new. I guess newer than still with tags on them. read more

Nice clean store, bought a lot of my stuff for a fair price. Friendly customer service. Much more "grown up" than Plato's closet.

Just another Goodwill Store. I'm repeating EXACTLY what Rochelle C. wrote because I had the EXACT same experience. Also want to add, before buying from you they mandate that you enter your drivers license, home address, and a phone number into a little iPad that sets at the front counter for anyone to steal and have access to personal information that I KNOW they don't have a security handle on. Ridiculous. Now...after doing all they asked me to...they only kept 2 items from a large bag I brought in. They were several years old and the reason she said she couldn't except the other items was because they really have to keep a handle on the 2 year old criteria. Really? I told myself to try it out. I did. Was not impressed. Small town. Wish I could take my information off their counter iPad now. So not worth it! Oh...and I was under the understanding that they only accept "name brands". Bullsh.... I saw Target brands in there ( Merona ), and I'll be if I kept looking I'd find Walmart brands as well. This "concept/idea" store is a joke. Just another Goodwill Store. Nice location. Very tightly packed aisles inside. Shockingly stuffed racks make it a bit like a workout to browse. Friendly staff. Latest technology used for consignment system. Not sure what criteria they base their purchasing on as they bought NONE of my name-brand items and the ONE item I found that I liked/bought while waiting for them to go through my container was a George brand skirt - which is from WALMART! Like the skirt and it's price but drove away with a full container in complete disarray just in shock. Won't be going back any time soon to buy or obviously to sell since apparently I'm not their target customer. My neighbor loves the place but being a knowledgeable resale shopper, likens it to a wanna-be boutique store. read more

Every time I have come into this store, they buy none of my items. I bring in Coach, Michael Kors, Burberry, and none of it is good enough for them. One girl even told me that my clothes had a certain odor to them that was nauseating. I suggested she take that up with the dry cleaners. Will never go to them again. read more

I do not usually write a review but this place gave me the bad experience ever. My waiting was less than 1 and half hour, so I went to do grocery shopping near this shop and looked around the plaza then came back but they did not even look at my bags although it was already nearly 1 and half hour. Then I asked, how long is the waiting again and they said 30 more mins. Well, after 30 more mins, nothing happened so i had to step up to the counter again. Not even saying sorry. Such a greatest cashiers. Do not come here to waste of your time. read more

I love this particular location. I have sold many pieces of clothes here. They have a massive selection size 0-26 and all stuff that you are currently seeing in the "big"stores for a fraction of the price. I find the staff at this particular location to be extremely friendly and helpful. read more

DO NOT COME HERE!!! I came in to sell some clothes and the wait was about an hour after waiting and going to near by stores it had then been 3 hours and they still hadn't even touched my bad of clothes after talking to them they decided to move me up the list and look at them after another 30 minutes of waiting after all that time they didn't even take one idem of clothing even though they were the brands that they take totally not happy with this store or how they decided to handle their business. read more

Nice location. Very tightly packed aisles inside. Shockingly stuffed racks make it a bit like a workout to browse. Friendly staff. Latest technology used for consignment system. Not sure what criteria they base their purchasing on as they bought NONE of my name-brand items and the ONE item I found that I liked/bought while waiting for them to go through my container was a George brand skirt - which is from WALMART! Like the skirt and it's price but drove away with a full container in complete disarray just in shock. Won't be going back any time soon to buy or obviously to sell since apparently I'm not their target customer. My neighbor loves the place but being a knowledgeable resale shopper, likens it to a wanna-be boutique store. read more

I am so glad I found this place! I just recently moved here and have a new job where I am not allowed to wear scrubs, so I basically need a whole new wardrobe. They have really nice professional (brand name) clothes for cheap! And they have all sizes from 0-26. I am a size 0-2 so always hard to find my size in pants. Give yourself some time to pick through clothes, but you are sure to find some gems. I got 2 business pants, 3 business shirts and 1 sweater for under $95. They also have accessories (purses, shoes, jewelry, etc). I will return here for all my work clothes! Staff is also very friendly. A+ read more

Store is nice and organized. It feels more like a little old lady store than anything else. I went a couple times and couldn't find anything at all. I was never offered help by the sales clerks. Not my type of place unfortunately. I was hoping to love it. read more