I have no idea what other people are talking about. We had an INCREDIBLE experience here. Everyone…read morewas so welcoming and pleasant to deal with. It was a first time here and they took the time to explain everything. The girl at the counter (I really wish I had asked for her name) explained the coffee, the tea, the treats, and how to get breakfast sandwiches. The owner was so kind when we were trying to figure out what type of bagel we wanted. We ended up going with the Bagel with the works (Salmon, cream cheese, tomato, onion, and capers.) My daughter got the onion bagel and she said it was amazing. I went with the egg bagel and well...we ended going to Walmart, buying a cooler and ice because I could only eat half. I was not going to throw it away, it was that good. We also got pecan sandies rolled in powdered sugar. I did enjoy them, I just wish that had more almond or nutty flavor. We will definitely come back here and bring my Mom. It was amazing!

Terrible customer service!! Stay away, they give cakes to people who picked a cake up and it was…read morethe wrong cake and called asked for it back, because it was another person's cake they were going to deliver it to them. Thats illegal. Once you walk out a door with food anything could happen. Went in to give back wrong cake and they gave the wedding cake and we asked for a refund for our troubles. Nothing!! no reparations for all the trouble on a wedding day. The lady at the counter with a baseball hate said..well you got the cake what more do you want.??? Seriously NEVER AGAIN . Plus the cake was dry

This is a fantastic Cafe. Service is excellent and the menu…read morehas so many amazing items to choose from. Not overwhelming. Delicious I highly recommend this Cafe Folino for breakfast and brunch.

Delicious and large portions for reasonable prices…read more The service was prompt and courteous. It was a counter service ordering with a table side delivery. The latte was excellent, but a bit smaller than expected size. The ambiance was at first quite quiet and peaceful, but almost instantly became crowded and above average noise level. If you have difficulty drowning out background noise, I would not recommend visiting during peak hours as tables are also close together. Unfortunately I didn't take photos of my food as we were there for a business meeting, but I assure you I would recommend.

My review is based solely on my interaction with a manager at Queen cafe…read more (Know that the pic showing "sold out" is after the time to pick up our order and only to show there's no instructions on their site about them being pre order only) TL;DR: We placed a large office online order last night for today pickup. On arrival, we were told the order was only available for Super Bowl Sunday (two weeks away), despite the system allowing us to select Friday pickup with no instructions. The issue was handled defensively, with quick blame, little care and no accountability. Basically ended with a "tough luck better next time" tone. Proceed as you wish. For those who want details:A colleague had been bringing wings from Queen Café to our office on Fridays for a few weeks, and they quickly became an office favorite. It reached a point where team members were coming into the office specifically to enjoy them, even on days they would normally work from home. On January 22nd, we placed a large online order (150 wings) through their Toast system for Friday, January 23rd pickup. Just before arriving to collect the order at the scheduled time, my coworker received a call asking to confirm whether the order was for the Super Bowl on February 8th. At that point, we were already en route and the receipt clearly showed the order was placed for January 23rd. We were told that the wing style selected was only available for Super Bowl Sunday and that only 40 wings were left for purchase that day. This was confusing, because the system allowed us to select that option for Friday pickup with no direction or restriction. Along with this they are normally closed on Sundays as shown in the pictures. When we arrived, we waited patiently to speak with a manager--not expecting extra wings to magically appear, but hoping to understand what went wrong and how to avoid this in the future. Sadly, the interaction was immediately defensive with a very direct blaming tone. We were told the order had "just appeared" at that time in their system and that the wrong option had been selected, with no room for discussion. There wasn't even an attempt to review the receipt that showed when the order was placed and pick up time. I kindly asked why the option was available for Friday pickup if it was only intended for Super Bowl Sunday. The only response was for us to either receive a full refund or purchasing the remaining 40 wings at full price. We chose to take the 40 wings. I asked whether there was anything that could be done to acknowledge the inconvenience, as this appeared to be a system or process issue rather than user error. The response we got was very rude, dismissive and reactive, rather than understanding or solution-oriented. Before leaving, I asked how we should place large Friday orders in the future to prevent this from happening again. We were told to order the same way as before and that the day didn't matter--despite being told moments earlier that the system didn't register the order until noon next day for our pickup time. This left us with little faith that the issue wouldn't repeat itself or if there was concern about if it did. Overall, the interaction felt more accusatory and defensive than customer caring. I understand mistakes happen, but it's how they are handled matters. We were hoping to continue making these large Friday orders a regular tradition with Queen Cafe, but based on this experience, we'll be looking at other options. Advice to customers: If there's an issue with your order, be prepared for challenging cooperation & little consideration from management. Advice to management: Review how ordering options are presented to your customers, take accountability when it's on you/your systems, don't blame your customers, and approach them with some level of empathy to listen for a solution.

Service is always excellent! They have a great, attentive team at Queens'. They know my name and…read moreremember my latte order. It's really the little things that make you feel seen sometimes. The food is great and atmosphere feels welcoming to all. Kid friendly and also cozy to get some work done or meet up with friends. They have after hours events like Taste of Egypt you should keep an eye out for. Truly a hidden gem in Berks County.

First time visiting with my son. So delicious. Lots of tasty choices. We both enjoyed our bowls. We…read morehighly recommend. We will be back. Everything was clean. Employees were nice. Plenty of seating. We sat at the high table near the window. The menu has coffee, smoothies and other items. Check it out!

Awesome service. I see these guys every morning for my Iced White Chocolate Mocha. They always…read moreknow what I want and always get it perfect, not to mention the friendly greeting and smile on their face. That definitely what you want to start your morning with. Thanks guys! Keep up the great work. I'll see you tomorrow.

Literally the best coffee around! I always get the caramel iced latte and the pineapple strawberry…read moregreen tea. Better then any franchise coffee!

My absolute go-to healthy ish fast casual meal for the past 6 months. I've ordered from here over…read more10 times here and I'm never disappointed. The chicken and lamb combo is my go-to but the gyro's are also delicious. The portions here are generous. The lamb is diced and delicious especially paired with their chicken(idk how they marinate or do it but wow is it great!) their white sauce on top is the perfect finishing touch to blend the two together. The staff is always smiling,friendly, prideful, fast, and efficient. It is absolutely no wonder that every time I visit here it is busier and busier even for being in an awful location(formerly Zoup.) If they stay on their P's and Q's as they now have for months maybe they could or already are helping the dying stores located next to this location.

I love everything about this place: friendly staff, nice atmosphere, tasty food, desserts, and pink…read morechai, which is similar to Kashmiri chai if you've had that before.

"One white duck on your wall So fly away Peter…read moreFly away Paul Power of ten equals nothing at all" (Jethro Tull) There is a small but persistent misconception that Duck Donuts are fried in duck fat! Yes, their vanilla cake-based donuts are fried in hot oil and NOT duck fat. But what makes them unique is that their twenty-eight varieties are made to order right in front of your eyes. You see, the donuts are made by a cool automated process that drops plain donuts into a bin. Then the fun starts when the plain donuts are transformed in front of you with various toppings and drizzles. Bottom line? Your donuts are served hot and fresh for you. Founded in 2006 in Duck, North Carolina, the chain has expanded rapidly from its original Outer Banks location and now operates over 150 locally owned shops across 26 states, Puerto Rico, Canada, Egypt, Qatar, and Saudi Arabia. The donuts are reasonably priced, so we paid just $2.65 each for a Blueberry Streusel and Cinnamon Bun donut. They were amazing. We both had a half of each donut last night, and we agreed the Blueberry was the clear winner. Bottom line? If your donut quacks like a duck.....you're in luck!

Nice fast service! Great job Ray! I had duck donuts once before in another location and the donut…read morewas not hot. It was very hot here, freshly made, nice quiet place with lots of parking.