First time we came here was 2/5 stars but we just came and Dakota was SO nice and very helpful…read more Polite to military, offered free water. Customer service was on point that's why I am giving 5/5 stars. super cool dude.

i was looking for a specific vape for my sister for christmas and after calling all over the state…read morethis place seemed to have it so i called and put it on hold with them because i live half an hour away, at which point i was told they were closing an hour early today so i said i'll leave right now (this was at like 4:25pm) they said that was fine, to hurry, and that they had it on the counter for me. i called 5 minutes before they were supposed to close early saying i was getting off the freeway and that google maps said i'd arrive at 5:01, and i was told that if i got there and they were still there they could still help me. weird response, made me feel like they were now starting to pack up as fast as possible so they could be gone by the time i got there, which was contradictory to the last few times we spoke, when they said they'd help me if i got there right at close. the person on the phone said they had a company christmas party after they closed, and i said i understood and would be there at 5 like we had agreed on. i did get there at exactly 5, not 5:01, less then 4 minutes after i spoke with them on the phone. but as i suspected, the store was completely dark and the metal gates had been closed. not a sign of anyone inside. i was shocked, considering i had just spoken to someone in there less than 5 minutes ago, and had arrived right when i said i would. they already closed an hour early and wouldn't stay one more minute? the fact that the store was completely dark, gates closed, right at 5 confirmed to me that they started closing seconds after i got off the phone to be able to walk out right at 5. when i worked retail we couldn't even start closing until after closing time because someone might come in during the (publicly posted) open hours and we had to keep a til open to still make the sale. i felt deceived and upset. i saw the employee getting into their car and asked why they would tell me they would help me at 5, when it was just now hitting 5 and they're already in the car, to which they responded with "it's not 5", so i said, "but it is, we just talked about this", and their response was, "it's not though". why so cold? like, there was no way they could have closed in 1 minute and i felt like they closed even earlier so they wouldn't have to help me. like why are you pretending that you had no idea i was coming? why gaslight me about it? :( i told them gas isn't cheap and that this was the last place i called after calling all day to find this particular item and was assured that they would still help me if i got there by a certain time, which i did. the employee just said sorry, sorry, i have somewhere to go. i said yeah, your christmas party. we just spoke. in the amount of time they spent telling me why they couldn't still help me i could have gotten the vape, they just spent that time outside the store after close instead of inside helping me like i thought they would. like i get that you had places to be, that's why i called multiple times on my way to verify that it was still okay and basically gave live updates of my location. but instead they wasted my time. this 40 mile round trip was expensive, and i get that they were closing early today, but i was literally assured that they would still help me at 5. i would not have spent the time and gas driving up there as fast as i possibly could (because i was told to hurry) if i had known they wouldn't be willing to sell me something they already set aside for me, something that might have taken an extra 5 minutes. i was going to tip them $20 for staying and helping me too since they're like the only place in the state that has these and it was understood that they'd be doing me a favor, but now i'll be getting my sister a different vape from somewhere that doesn't give me flashbacks to how jaded working in retail made me. y'all wasted an hour of my time for a few minutes of your own. i prefer my local vape shop because it feels like a community, and this place is just not the vibe. have a little compassion. it's christmas.

I would add 3-4 more stars if they wosuld let me. You wont find friendlier rep's anywhere. The…read moreselection is well thought out. One thing is they seem to have gone with a wide selection over plenty of stock. Great plan, really, except those who want plenty for the month. Im sure if it's a regular monthly purchase and you ask they will mfke sure to have what you need. Their open late, bonus, but here I sit waiting at 8:30am. Too bad. Jim

Great service and selection! Friendly and helpful salespersons. Open until late. Always have many…read morechoices.

Came to the Vaporium on new year's day with a friend. When we walked in, the place smelled like a…read morecandy store. The staff was super friendly, asking us right off the bat if we needed assistance. Being new to vaping, they were super understanding and didn't pressure me into anything. It was all free will :) They carry a vary wide variety of e-cigarettes, replacement parts, and a plethora of flavors, strengths and brands for all tastes and preferences. I love that I was able to try the flavors right there in store. The e-liquids seemed pretty reasonably priced considering how two small bottles of e-liquid (~$15) is roughly equivalent to a carton of cigarettes. It's a no-brainer.

I have been going to Vaporium for a couple years now. Service is always good and staff is helpful…read moreand knowledgeable. I recently had an issue that we originally thought was one thing but turned out to be another. The staff really helped out and went the extra mile to make sure I was satisfied and that I walked out feeling complete and taken care of as a valued customer. Highly recommended.

Nice selection, great prices, always a pleasure to stop in. Whenever you shop here, you earn…read morepoints. When you accumulate points, you get like $6 off, or something to that effect. I can't really complain too much, except for the fact that they can't order specific items, even with knowing that I regularly return. Also, I wish that the store would be more knowledgeable about what they sell. Not saying that they can't just be able to talk about stuff, I'm only saying that it would help if they could answer more of my questions about what they sell. As far as the store as a whole... I wholeheartedly recommend buying from here! They have a good thing going at Vapor City & Smoke 2! PS: More "social media PR" could help you folks increase foot traffic... just saying!

This place is clean, employees are friendly & the prices are very affordable…read more Alot of cool things to choose from. Great location too.

The establishment closed 15min early for some unknown reason. Myself and 2 other customers walked…read moreup and were turned away while the gentleman working was still inside, locked up before the sign on the door said they would close.

This place is fairly new and for some reason my GPS tried to have me jump onto the highway to get…read moreacross Martin Way. Weird. They are located next to the Chinese Foot Massage place and the Grocery Outlet. The place is a decent size but they lack variety for a start up store - I believe that problem will be fixed in the near future. I mentioned it was my birthday and they gave me a free bottle (with proof of ID). I actually didn't think they would but *score* they did. They make their own e-juices in the back, package them and give them a good shake. I'd recommend this place solely on their customer service, product knowledge and cleanliness of the store. P.S. Some of their burners are cheaper than Tacoma. Wink, wink.

People was friendly but I didn't get or learn about the vape process wouldn't recommend for new…read morevape places

Hooked me up!!!! My Vape broke and they had tons of selections and recommendations. Very helpful I…read moregot an entire new set up With some awesome juices. Wonderful customer service

I've been shopping at this store for several years now one of the few vape shops left in this area…read more How ever their business hours state they are open from 10 AM to 8 PM. Usually means the doors are open and ready for business at 10 AM.... NOT opening an hour after the store is physically supposed to be open. Normally that hasnt been an issue but on some days one of the employees decides to show up late. Its a fairly common occurrence. 10 AM means usually open at 10 AM. If the person cant show up on time Id suggest having someone there that can physically open the store on time. Other than that gripe about being on time their service is pretty decent and have a decent selection.

Pretty much the only vape shop in the area I go to. They are the ONLY shop I've found that carries…read morethe line and flavor of juice I use. The staff is knowledgeable and quick. The gal that works here is super friendly and 9 times out of 10 will recognize me when I come in and grab my juice and have it ready when I get to the counter. All of the other staff is polite and helpful as well. The only reason I give 4 stars is because often times my boyfriend will go in to grab my juice for me and the past 3 or 4 times he said they've told him he'd have enough points for a discount "next time". Which for me is not a deal breaker as having a rewards program is just a bonus in my opinion but I know it has been frustrating to him. He is retired military and they do offer a military discount also which is nice. Overall I would definitely recommend this shop due to its quick and friendly service and good variety of juice. I'll definitely continue shopping here due to the fact that as I said before they are the only shop in the area that I've found who carries my juice. I no longer live in Lacey and there are shops closer to me in Yelm but I continue making the drive out to this one as it's worth it to me.

Great customer service, will be coming back! Came and got a bong and some wraps for a low price!read more

Location is everything I guess, but selection is always king in the end. This place failed on both…read moreparts of that story and I only gave a three because they kinda had what i needed. How can you sell the entire mod/vape brandnew in the box and not have any of the replacement coils as well? Makes no sense: I had to buy another vape mod just to get the coils i needed. And it was the third place I'd been too that had the same problem.

Very friendly staff, good selection of cigars. I will definitely come back again when it is time to…read morerefill the humidor.

Very friendly staff. I go to Cigar Masters for their great selection of bulk pipe tobacco.read more