Nothing about this place says "day spa" -- it's just a bunch of random rooms offering massage, spray tan, and whatever else.
This was the worst massage and couples experience of my life, and it happened on my birthday. The front desk ladies were nice, and so was my masseuse, though she wasn't very good. My fiancé, however, had an awful, abrasive masseuse named Denise. She rubbed oil all over his face, and when he asked for a towel afterward because his face was oily, she got angry that he'd even asked. Early in the massage she was already rude -- she rubbed oil into his stitches after he specifically asked her not to, then barked back and got defensive when he said something.
On the way out, the woman at checkout asked how it went. I told her it was bad and that I wanted to speak to a manager, but not that day, since it was my birthday. She said the owner/manager, Anne, would call me the next day. Instead, Anne called me that same day -- my birthday -- after I had made it clear I wanted to talk another time.
I tried to give Anne feedback as a fellow business owner, but she wouldn't let me get a word in. She talked over me, saying, "We are well known and have been in business 20 years, and we do not pay anyone for good reviews... I know who you are, you're a barber in Pacific City." Her right off the bat saying she doesn't pay people for reviews tells me otherwise.
I asked how she knew that. I told her, "I don't care if you've been in business 20 years or 2." She said, "I researched you."
That's incredibly creepy. I didn't use my business email or mailing address on my paperwork -- all it listed was "barber" as my profession and my name. When I asked Anne why or how she knew who I was and told her it was creepy, she said that at Cloudmover they consider it normal to look up clients online and find out who they are. I own a business myself, and if I get a bad review, I don't go digging into my clients' personal lives or looking up where they work.
Anne is rude, and the numbers don't add up. Out of curiosity, I compared the 4000 plus glowing reviews on their website against their Yelp, Google, and other platforms -- the counts and ratings don't line up across the board. The FTC states you cannot suppress or be selective and to suppress negative reviews from your website misleading customers.
Bottom line: the owner/manager at Cloudmover Day Spa thinks it's acceptable to look up customers online and doesn't care about customer feedback. Not recommended -- unless you want to waste your money and get treated like crap on your birthday after spending $260 ish. read more