I visited Tommy's Express Car Wash in mounds view and signed up for the unlimited works wash…read moremembership but unfortunately this location seems to be in serious need of maintenance. I purchased the Works wash, and while the wash itself was okay, it was nothing special and there was no tire shine applied. After the wash, I moved over to the interior cleaning area to use the vacuums. I tried four different vacuum stations and none of them were working properly. Three had very little suction, and one was completely inoperable. The floor mat washer was also not working. I spoke with an attendant about the issue and was told the vacuums were working fine, which clearly wasn't the case. I eventually had to speak with the manager to get a refund. During that conversation, he blamed customers for being rough on the equipment and said they had just spent $5,000 replacing vacuum motors. I do appreciate that they ultimately issued a refund, but the condition of the equipment and the initial response from staff made for a frustrating experience. If the vacuum area--which customers can clearly see--is in this condition, it makes me wonder what kind of shape the brushes and other components inside the wash tunnel are in, since those are the parts actually touching customers' vehicles. This location could really benefit from better maintenance and a more customer-focused response when issues are raised.

Amazing service , amazing car wash! Perfect for my Tesla! It has a conveyor belt, so I don't have…read moreto worry about my wheels getting all torn up.

Fabulous service and detail work - all team members worked hard and did an excellent job!read more

I came home only to have to grab cleaning supplies myself. Disappointed, won't go backread more

I used this car wash for over a year and it was fine. I recently went with my 4 month old vehicle…read moreand their brushes put thousands of tiny scratches down the entirety of both sides of my car. They claim it was nothing their machine did. I can't imagine how this damage possibly could have been done by any other means. UPDATE since they responded to contact them: I had already been in contact and escalated to a general manager. He had me come through, and ran my car through the wash while he watched. He told me he didn't see anything damaging the car (I certainly wouldn't expect it to do it every time? But clearly the brushes were contaminated or something when I ran it through previously.) He would only say "the machine is designed not to damage cars" (well I would certainly hope so!) and that this "doesn't normally happen" (again I wouldn't expect it to happen frequently, but it DID happen) he offered me $100 claiming I could get paint correction for ~$150-200 (false) Avoid this place if you like your paint unscratched.

VERY DISAPPOINTED!!! BACK SPOILER RIPPED OFF and COMPANY WON'T MAKE IT RIGHT!!! On 2/18/26 I…read morepaid for and drove my Honda CRV through the crew car wash. During the washing process, I heard a loud ripping noise. After inspecting my car, I discovered my entire rear spoiler panel GONE FROM MY CAR. I immediately filled out an incident report and they found and returned the panel to me stating they would contact me in a week about making it right. Today I received the email stating that they would NOT be making it right and that it was somehow my cars fault that their washer ripped it off!!!! I guarantee you that my spoiler would still be on and working if I had not gone through their carwash. Don't support a company that doesn't take responsibility to make things right after damaging a car!!! Pass the word along!!! Latest update: I called the number the business manager put in their response to my negative review. Guess what???? They told me they most certainly NOT NOT NOT help me get it put back on or they would NOT NOT NOT make the damage to my car right!!! They said "sue us if you'd like, we will NOT NOT NOT change our mind and make what we did right!!!" How do you like that for lack of business integrity, irresponsibility, and HORRIBLE CUSTOMER SERVICE!!! Pass the word. Crew car wash is DANGEROUS TO CARS and HORRIBLE CUSTOMER SERVICE!!!!

I purchased the top of the line wash about a week ago, and to say I was disappointed with the…read moreresults would be a major understatement. It looked no better than what I would get from an $8 wash at a gas station. At least with the gas station, I know what I'm getting. I falsely assumed that by spending that extra $20, I would get much better quality/results. Not at all. I will never take my car here again.

ve been a fleet member at Shine for nearly a year, operating 9 vehicles under my account. While I…read morehad a minor misunderstanding with an employee in the past, today's experience was unacceptable. The gate works inconsistently--about 50% of the time--and today was one of those days it failed. As I waited, an employee came out to manually enter my plate number (which never works). After recognizing me, she sighed, visibly frustrated. I calmly explained that I wasn't blaming her, but mentioned it's frustrating and I felt bad for holding up the line. She responded by yelling, "Jesus Christ," and then, in a rude tone, told me to have a good day. I still smiled and told her the same. Shortly after, Shine chose to cancel my account due to this interaction. While disappointing, it's not surprising. The location has ongoing issues: an unreliable gate, weak vacuums, and only one site in the entire metro isn't helpful. On a positive note, the manager, Bryce, has always been patient and easy to work with. Unfortunately, some of the younger employees don't show the same level of professionalism or respect. It's unfortunate things ended this way, but I hope my feedback helps improve the experience for other customers moving forward.

One of the busiest gas stations I have ever been to. The staff are always friendly, the place is…read morealways clean and stocked... OK, there were out of pretzels once. My kiddo likes to stop here every Friday to celebrate the end of the schools week with a Slushy and a candy treat. Prices are fair, they always seem to have a deal on candy or energy drinks.

first the car wash didnt work and trapped us but then the employee helped and he was very super…read morenice and he made the car wash work but it made the car smell like sulfur and it threw a tampon on the car. we got out after and there was a tampon on the windshield

They are never open when it snows or rains, during their normal operating hours. When it snows;…read morethis when I need my car washed the most, so I don't end up with a sloppy mess in my garage. On top of that, part of this car wash has been out of order, most of the time for the past several months. I had an unlimited Titanium Membership. I have cancelled and will go to the Champlin Car Wash that is open 24/7!

They are over priced charged me extra to clean my rubber floor mates. When I got in my car the…read morefloor mats was still wet. They could of least dried them since was I was charged extra. they didn't do a good job drying the excess water off my car now I am left with water drip marks on my windows, side mirrors and etc.. my back passenger window still had debris on the window they didn't clean my middle compartment area I made sure there was nothing there so they would clean it. And also it's not hand washed you have to go through a machine bottom line they could've done a better job whipping and drying the water off my car and cleaning the mirrors, windows and the inside better it wasn't pack with other customers

Best car wash that I have ever used. They have the strongest vacuums that I have foundread more

I just had the best experience at Bobby's car wash! A lot of you might think: "what? It's just a…read morecar Wash! what difference does the place makes?" Well, it does to me, I felt welcomed, that my business really matters to them by showing interest of the way my car looked after was washed! I highly recommend them! They even give you odoriferous for your car.

Nice little do it yourself/self service car wash…read more Everything always works. Vacuum gives your 4 minutes on $.75 and has good suction. Always plenty of pressure in car wash bays. Fully stocked with soap, wax, etc. I've never paid and only been able to get water. Tuesdays they run a $.50 special. The time limit is a little lower but you can still get in a decent wash on a car-pick up truck for around $2.00-2.50. There is also a touchless car wash bay if you don't want to was yourself. I've never used it so not sure how great it works. Every car I've seen come out of it looks well washed.

good deal. only $3 but no dry. $5 for drying and up. bring a towel. Not high tech but it worksread more

the car wash scratch the back top of the tailgate of my truck i called right away and showed the…read moreemployee and they took pictures and a few days later the manager wrote me and said he looked at the video and could see anything wrong the tail gate is new as of the end of feb so dont go here if you want a wash with out sctaches

I used to be very happy with the detailing at the Brooklyn Park MN location. Things have changed…read moreand not for the better. Last time, there was a film on all the windows (inside). I had to re-clean them. I thought I'd give them a try again with my truck and many details were missed. They are either rushing through the service or they need better lighting to see the details.