Came in to purchase a complete set of clubs and can guarantee it would have been their easiest sale…read moreof the day. I'd already done my research and just had a couple quick questions to ask. After 30 minutes of being in the store - not one employee asked if I needed anything. Others who came in after me were greeted and offered help.

I came here for a driver fitting. Upon my arrival, he gave me a warm-up iron. Then I hit a few…read moreballs with a practice driver with a recommended shaft, and based on my swings, he made the adjustments and once that was done, I went over to the pro shop picked out my shaft and my grip and I gave it to them to install and I got it back a few days. No issues works perfectly.

This is my second fitting with Darron DeGeorgis at Keppler's. My first visit was for complete set…read moreof Ping irons. Wonderful experience. I wanted to look in to replacing the "top" of my bag. I scheduled an appointment with Darron. A very simple process with Keppler's. I went in ready to remake my driver , 3W, 5W and possibly the hybrid set up. Keppler's Ask that you only bring in the clubs you are looking to be fit. Darron had the hitting bay set up quickly, and after a warm up, we started. I hit my current driver, usually 4-5 hits at a time. Darron evaluated the results and started to calmly make changes to my driver head and shaft. He also had me hit 2 different "new" Ping drivers and evaluated those results. Darron then had me hit my 3W and 5W. He liked the numbers, but made some loft adjustments on each and I was hitting them well. He had me go back to hit my current driver with a Ping shaft change. That was the correct set up for where I am currently. Bottom line, I was ready to replace three to five clubs. I was VERY satisfied with a shaft change , along with some setting tweaks. I was hitting the driver much better than when we started, and have even more confidence in my 3W and 5W. If, your goal is to be in the best equipment, fit for you, go see Darron. He is truly invested in you and your game, not in trying to sell you some "magic". Keppler's is terrific. Thank you Darron.

Really wanted to like this place. Heard good things about it from my dad and a buddy, but they only…read morehad basic things done here. I got a fitting which was the only good part. Darron is a nice guy and very knowledgeable about what he does. Got me sorted out with clubs I enjoyed. That's where the good ends. I ordered a full set of irons, a few wedges, wood, and a driver. The irons had to be shipped which is normal, but the wedges were used wedges that needed to be bent a little bit. They gave me the option to wait a bit and take them home same day or come back and pick them up with my irons. I figured I could just wait for the irons. They called me they were ready, went to pick them up. Oops we forgot the wedges hehe! Just come back tomorrow nbd! Yeah man nbd, I'd love to drive 40 minutes out here again to pick up two wedges that should've been done 2 weeks ago. Go back the next day, they have the wrong grips on them. (Forgot to mention they had the wrong grips on the irons as well) I did change them on a phone call a week before, but it was still written down. When I was visibly disappointed my grips had been wrong twice + having to drive back another day, they were like "shucks my bad" no other compensation was offered without me asking. Came back for a refitting because I wanted to adjust my lie degree on my irons, again Darron was fantastic. Great guy all around 5 stars for Darron. Thanks to him alone, I got a great set of clubs I love. Had my irons changed a few degrees and asked to have 2 clubs regripped because I wanted to try MCCs and MCC +4s. Again they messed this up and gave me 2 normal MCCs. Not even gonna go back again to get this fixed. I already know they'd look like I kicked their dog the second I ask them to correct the mistake they made. Never coming back here again. So my advice for any1 that decides to shop here, double and triple check everything you have done, because there's pretty much no quality control. The best part is they have like 10 people working there at all times and the ones roaming around are always nice seeing if you need anything. But the people that actually help at the counter are always somehow immediately annoyed the second you ask them to do anything. Old bald guy with glasses looked like I just kicked his dog before I even opened my mouth. Just go to PGAsuperstore, golf mart, galaxy, anything but here. Their return/refund policy is much worse, their prices are higher than other places, they have less selection of clubs, and besides from their fitters, their customer service is terrible. I can't comprehend how this place has good reviews. I am not a difficult customer by any means and am more of a pushover if anything when it comes to demanding service when they do something incorrect. Spend $3k here and they'll treat you like you're a burden to them for asking for basic services such as adjusting the lie on your irons or having them regripped. Absolutely wild work.

Great selection, better service and value was fantastic!!! Wasn't sure they would have what I was…read morelooking for and not only did they have it but was my size and my price

This place was a great find, hole in the wall sports shop! Mostly everything is used, sometimes you…read moremay find almost like new items. They also have gym equipments, weights. They had soccer and other special shoes (all used), hockey, ice skates, roller skates, helmets, ice skating accessories (not too many but decent), fishing rods, paddle boards, ski and snow boards. We found an almost new pair of ice skates and some other stuff. Not sure if we would go again but definitely good for those growing kids and their needs. The staff was helpful too, although no one can actually point you to the right size, right brand or sometimes even the sports. You just walk around and find yourself stuff, no one to assist. Definitely a good value for those expensive sports and hobbies.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Not only does this store rarely have the item or size that I am looking for... the staff themselves…read moreare... well... Dicks... They say that they are engaging their customers... when in reality I felt that I was being viewed with suspicion and doubt as I tried on a pair of shoes and perhaps looked a bit dismayed when the common sizes I was looking for were not surprisingly out of stock. So Because I left the store without buying anything - store staff alerted police to my shopping habits and I was interrogated by a Pleasant Hill PD concerning my lack of purchasing at Dicks... not that I stole anything, just that my image as a shopper didn't match their image of a paying customer?! Since when do sporting goods store clerks determine what is probable cause to detain someone (a mile down the road have you) ? I understand that shoplifting is rampant in this area but that is no reason to treat someone who has no intent to steal in that fashion. Meanwhile the only engagement I had with any of the Dick clerks at Dicks came from me asking questions only to receive half assed Answers. Just a shtty experience all Around. I've bought plenty of items over the years from Dicks but I will never shop there again. As for pleasant hill PD sending out their rookie to investigate the Dicks lead that I didnt buy anything so therefore I was there to yada... yada... yada.... Go solve some real crime and use your brain before detaining me. Next time it'll cost you $

Kevin is a great instructor. He helped me improve immediately. I am very new to golf, and was…read moreswinging on top of the ball quite a bit. I was frustrated with hitting little dribbler shots. I don't seem to have that problem too much since training with Kevin. He helped me pick out new irons, my old set I bought off Craigslist and was missing clubs. The drills, the set-up, the swing are all improving my game. Looking forward to learning as much as I can through his instruction.

Love that the place is nearby but I recently soured on them for a simple reason: I couldn't find…read moresomeone who knew how to operate Trackman. I visited to get my distances dialed in, and got assistance after with an email of the report. Turns out it was a single video of someone else. After several days of waiting, I finally got a report with some data. But Carry and Total Distance were not available - whether via browser or the Trackman app. Then I was told I had to have signed into the their bay when I was onsite. But when I arrived onsite with a buddy, we both said we need help getting set up and thus we thought we were - turns out that wasn't the case. Seems to me that if you know Trackman this place may be worth a try. If you don't, you should learn before you go or risk the chance of not having key data available after the session. Unfortunately, with all the back and forth and the fact I never got the 2 most important data points I wanted (the reason I signed up was to dial in iron and wedge distances) I would reconsider going here. When I suggested that all employees become proficient in Trackman and asked what they thought I heard nothing back. Probably worth a try, but, buyer beware. If I were the shop owner, I would have offered a return session on the house. This never crossed their minds. Too bad.

Grip it golf is a hidden gem in the East Bay. The store has a lot of used equipment, including some…read morecustom items like a Ping Chipo to help with the chipping yips. AJ is incredibly knowledgeable and has a long history with golf equipment. He was able to adjust the lie angle on my clubs, which were cast, to make them perfectly fit my stance. Check this place out asap!

As a beginner golfer, I had been playing with irons from Marketplace and a driver I thought was a…read moregood online deal - only to learn they weren't suited to my size or skill level. AJ at Grip It Golf took the time to get my equipment dialed in properly, explaining "the why" throughout the entire process. He set me up with a great deal on a fitted set of irons and later matched my driver with the proper shaft. His turnaround time was impressively fast, his pricing is very reasonable, and his knowledge of the game and equipment is second to none. I will certainly be back as my game progresses and highly recommend Grip It Golf to anyone looking for a reputable shop!

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.