Offerings to store and organize anything. Other things you'll see that you didn't know you needed…read more Have you ever gotten a compliment on your luggage tag? Clean, nicely displayed and organized. Friendly help by employees. If you need help taking your purchases to your car they will direct you to park in reserved parking spaces and they'll bring your purchases to you.

The thing about this store is it's too big and always feels dusty. Staff is either totally hands…read moreoff or very aggressively friendly (don't get me wrong, I sympathize, having worked in retail myself in the past). This might be a weird thing to say but Container Store just has too many containers! Like, narrow it down to just samples of each item. It's just walls and walls of plastic on the exterior and strange miscellaneous items on the interior. Obvi this is not a choice that a local branch can make. Ourselves and many others use the store primarily as a walkway between the outside doors to the covered parking and the inside of the mall. Along the way, we browse, of course, yet are never intrigued enough to stop for long. Container Store seems like a weird leftover from times past when you couldn't get everything cheaper and easier somewhere else. Again, not the fault of the staff on site locally.

Lauren Williams is clearly a top expert in her field. While my time frame was too rushed to fit…read moreinto her busy schedule, she displayed her goodness and generosity by explaining to me the whole field of uncluttering and downsizing work and even gave me some excellent references to colleagues to check out. An interaction like this underscores the community-minded potential in us humans to reach out and help one another in the spirit of: we are all in this together. Thank you, Lauren for your inspiring presence even over the phone.

I actually didn't end up working with Lauren, but had a wonderful experience. When I requested…read moreorganizational and decluttering assistance, she was extremely prompt in responding as well as hopping on a call to figure out logistics. After realizing my timeline and her schedule didn't match up, as well as noting that my project might require more than just her service, she ended up pointing me in the direction of multiple other organizers and movers that she recommends that would better suit my situation and deadline. It is extremely refreshing when professionals are willing to admit that their services might not be the right fit (mostly just due to timeline), but then also go above and beyond expectations by recommending what others might see as competitors but Lauren saw as colleagues in the business.

"Chelsea cares!"--and that was exactly my experience using her cleaning service to get my listing…read moremarket-ready. Throughout the project, she was truly attentive to my needs and focused on helping me reach my objectives. She did a superb job, finishing well within the necessary timeframe. Chelsea takes clear pride in her work; I was very happy with the results and definitely recommend her service 100%.

As you can see the reply back from the owner is so unprofessional! Proving my point. The home was…read morenot trashed, everything was moved out and the home was essentially empty. The house was not a mess, but did need to be cleaned for move out, hence why I hired her to conduct a move out cleaning service. Like I said in my previous post, she arrived at my front door (did not enter the home) and had excuses of why she couldn't clean, such as her wrist injury and needing to move storage items the following day. She then entered the homes bathroom and said this is bad and said she could not clean and to find someone else. How do you expect me to find someone at the last minute? I hope you have a better day and your wrist gets better. I did choose Chelsea because of her 5 star review. Although it may have been true for everyone else, it was not in my case. Please, if you know you can't do a job, have the courtesy to just cancel as soon as you know you won't be able to do the job and not injure yourself further. No apology, no nothing.

I'm leaving this review because my experience with this estate sale/auction company was stressful,…read moreunnecessarily complicated, and ultimately cost us money. My husband and I won nearly $500 worth of items in their Bainbridge Island auction. We live on Camano Island, so pickup required a ferry trip and significant travel time. The night before pickup, we noticed fraudulent activity on our bank account and our bank froze our cards. On the way to pickup, we contacted the company to explain that we would pay in cash. We were told they do not accept cash (or any payment) at the pickup site and were instructed to go to Walmart, buy a gift card, and use it to pay online before we could receive our items. This was odd, but we did it, which delayed us. After payment, we called again to confirm and to say we would be late. We were told it was fine and they would wait. While waiting for the ferry, we called once more to keep them updated. At that point they asked us to come the next morning at 9:00 a.m. instead, which we agreed to. The next morning we arrived early, but the ferry filled up and we had to wait for the next sailing. We immediately contacted the company, apologized, and explained we would arrive about 20 minutes after 9:00. During the ferry ride we received a text saying we had 90 minutes to remove our items. When we arrived, the person on site repeatedly emphasized the 90-minute limit and was rude from the start. Our items were spread throughout a three-story house, and access was only through the garage, so we were running up and down stairs and working as fast as we physically could. As the 90 minutes approached, he repeatedly demanded we choose items to "leave behind," even though we were actively moving everything out and had no intention of abandoning anything we paid for. As such we attempted to remove what we could from inside the house and placed those items next to our car to load. When the 90 minutes ended, he told us we could not take any more of our purchased items and forced us to leave items behind, even the items that we had removed but were not "in our car". He began taking those items we had already carried downstairs and were loading into our car and carried them back into the house. He also ripped a box out of my husband's hands as he was placing it in our trunk. A neighbor, who witnessed what was happening, kindly offered to let us park in his driveway so we could finish packing quickly without blocking anything. The company representative then told us we could not go to the neighbor's driveway and threatened to call the police--then actually did. When the police arrived, the neighbor confirmed we had permission to be there, and the officers told us (correctly) that this was a civil issue to work out with the company, not a police matter. Once we got home and accounted for what we were allowed to take versus what we were forced to leave, we calculated that about $180 worth of items we paid for were kept from us. To make matters worse, many of the items we did receive were not as described and/or not working. I understand "as-is" policies and that estate sales operate on tight schedules, but the way this was handled was hostile and unreasonable--especially given that we were present, working quickly, and communicating throughout the entire process. Over the past 10+ years we have worked with hundreds of estate and auction sellers and have never had an experience as disturbing as this. I strongly recommend that anyone considering bidding with this company read their contract carefully and understand that they may enforce it in a way that benefits them rather than trying to find a reasonable solution. Also worth noting: they have a physical store, so items they deem "abandoned" may simply be resold.

Sheila, you can't just walk off a job and keep the surviving family members money. Especially, if…read moreit's a recent loss. You don't get to break your own contract, and keep a $7444.00 deposit. Deposit means the money would be returned after you did your job. You left me with such a mess that I have to hire someone to undo what you did! Your advetised claims are deceptive. Your people were totally indiscriminate, or untrained because they had 20 ten gallon garbage bags full of new- still in the package, items in those bags. Along with at least 30 reusable items. But the worst was all the bags of recycling they were going to throw out. But, you wouldn't know that because you weren't considerate enough to check in on your people let alone me, the client the 3 days they were here. Even though they told me it was the biggest job you've ever had. Let's hope it's one of the last ones because you have no business doing any kind of business.

Always a pleasure to work with. Always great results. We worked together for many years.read more

Thank you for making my home beautiful. I have a professional photographer coming in to take…read morepictures. I'll send them to you as well. You've given me the place i've always dreamed of. Much love to you Carrie Carmichael. P.S. My son loves his room....very masculine. His girlfriend was just as shocked! He's feeling great about his new space.

Reina prepared our possessions when we moved from one house to another house. Reina helped in the…read moredecision making of what possessions were moved, given to charity or discarded. She packed boxes for moving and placed/trucked charity possessions. Reina was on time and professional in all aspects of the organizational process. I would highly recommend Reina for any and all organizational challenges.

Terrific problem solver - helped every step of the way - I was so thankful for her creativity she…read morewas incredibly resourceful and helped me stay within my budget

Allison not only helped us organize our home, but also our garage and shed!…read more I will be calling her when it is time to turn our guest bedroom into our home office. Her eye to detail and cleanliness is superb! She was professional and polite throughout the entire process, even when we were being indecisive about a few changes. We will most likely call her before we make any decisions regarding the interior of our home. I thought I was organized.... but she changed my perspective of what the word organization really means, and I couldn't be happier. Less mess, less stress!

Allison did a great job of helping me declutter. I needed this help for along time and I'm so…read moregrateful for her help. I now will think about some of the items I have to decide if I will use it, if I need it and how do i feel when I touch it. I also think about if it was gone, would I miss it. We're continuing the process she started us on. She is worth the cost.