My kids have been going here for over a decade. I really like Dr. Clyde Uchida; he's friendly, knowledgeable and the kids like him. His daughters are good too, maybe not as personable, but still likeable. His office staff is downright awful. My interactions with them have turned me off to the office all together. And I've given them many opportunities thinking that interaction was not representative of the practice as a whole. I have had my appointment time moved, and when I called to say that was not my appointment time, they informed me that they knew that but they gave me the time they wanted me to come instead. And this is more than one time. I've been put on hold numerous times without any warning. Just no one on the other side of the phone. Office staff is key to customer satisfaction. As a parent I don't interact with the dentist, I interact with the staff. There are so many options these days...spend your money on a service that is well worth it. read more

I have been taking both children to see Dr. Uchida for over a decade at their Kahala branch and had a pleasant interaction for the majority of the bi annual visits. The environment is kid friendly and colorful. Dr Uchida is soft spoken and does not frighten the kids. One of the kids are on quest insurance plan and I had to switch doctors since Uchida doesn't accept this type of insurance. I have repeatedly asked for dental records and X rays to be made and found it difficult to obtain. It has been 3 weeks and finally the copies are ready. They offered to email them in the begining but now I am pressed for time the office manager Alison is refusing to email them! Wow I was surprised at this total let down. One star for poor customer service. read more

I would give this place negative stars if I could. Our pediatrician on schofield recommended this dentist for our toddlers first dentist and being a new mom I took her word for it and brought them in for check ups every 6 months for 2 years. Dr Uchida is a nice personable guy and I liked him so I went back and took him at his word. He would just look in their mouths say they were good and send us on our way. No cleanings or X-rays and not knowing any better I thought that was what happened. About a year ago I brought my son in with some build up on his teeth that I was concerned about and dr Uchida reassured us it was "healthy buildup because of alkaline in his spit" and again I don't know dentistry and it was my first kid. 6 months later the buildup had gotten much worse and my 3.5 yr old son was saying "mama mouth hurt" pretty often dr Uchida again brushed it off as healthy buildup fed me that same bs again and sent us on our way, no X-ray no cleaning. Finally after my mom gut had been SCREAMING at me this was wrong I went to another pediatric dentist to find out after a thorough exam and xrays that my son infact had SEVERE GINGIVITIS and he was shocked we had ever taken him to a dentist before in his life , he said it was negligent that anyone had let us leave with what was so obviously a very severe problem. They cleaned his teeth for 2 hours and still only got about half of it off. So my almost nonverbal child went what is likely roughly a YEAR with mouth pain and OBVIOUS gingivitis thanks to dr Uchida! I whole heartedly recommend you stay as far away from this fn place as possible as I suspect behind that friendly demeanor is a practice of pocketing the insurance money to do NOTHING! read more

Parking is good plus free. Elevator is slow, typically only one elevator works and seems like it's struggling. Limited space to sit and wait so hallways filled with people. Wondering if other offices complain. Check in takes darn long. They should have whatever they need to type in their system right before patient arrives. Receptionist was typing a novel before acknowledging I was even standing at the counter. Once they check you in and initial and sign your life away, they should direct you straight to the back to pay but instead you have to find a corner to stand in and wait. No one is paying but for some darn reason you have to keep waiting. They need to smooth the process and take care of the patient standing to check in. Teenage kids were done over 1 hour ago, they are texting me pissed off in back waiting. read more

If I could give NO stars, I would. I made an appointment fit my daughter because her filling came off. I took half day off from work to accommodate the next earliest availability and drove all the way to Pearlridge and to only be told at the front desk that depending on the consult, the procedure to get a filling "may or may not" get done. Are you kidding me??! Then after the consult, I was informed the procedure would get done, but wait time would be longer. That was fine with me. Later, I was informed that my daughter was not doing too well with the procedure and they asked if I would consent to them administering laughing gas. I said that she had tolerated the procedure before and did fine. I asked if I could see her and see how she is before making the decision and was told that I am not allowed to see my daughter! What? On one hand you're telling me that my daughter isn't doing good and on the other I'm not allowed to see her?! Ridiculous. Of course, not even 3 minutes later, she was done and all ok. I don't get it. Is it just their ploy to get us to pay more $$ for the laughing gas? Tell you what..It was not funny and I wasn't laughing. I am done with them. read more

I been a patient of Dr. Uchida for 10+ years, it's always been a great experience growing up coming for check ups and etc. But over the years, the experience and staff have changed substantially. I just turned 18 and it's totally time to leave this place. The staff is never the same people every 6 months I return. I may also highlight that they are not to "Kid" friendly staff as well. This is a really huge disappointment to me considering I was a patient for so long. Dr. Uchida has handed over the Pearl City office to his daughters and barely see him come around anymore. Renee and Cherie, are super kind, but in comparison to their father, are completely different. Another point I would light to highlight is the process the staff takes to clean teeth, take X-rays and call patients in to the waiting room. One thing the cleaning staff needs to work on is hospitality. You work in a medical environment where professionalism and hospitality is well needed for your patients. Taking X-rays are SUPER painful, they just shove the film in your mouth and expect you not to choke. They really need to work on that. Lastly, seating patients. The waiting room is the size of a box and cannot sit more than 7 people max. All in all, this process of getting you in and out takes 2-3 hours. They are SUPER slow. To summarize, consider your other options of dentists and research the company really well. Don't put your kids in misery for 3 hours. read more

The Uchida dentist's are the best!!! I love the way they debrief me after each visit (prior to our departure). They are excellent at communicating with me, showing me X-rays, and ensuring that I am fully informed of my children's oral care. My 4 kids love going to the dentist! My children love watching a movie while they wait. They particularly enjoy receiving a balloon and picking out a cheap toy from the treasure chest on the way out. The waiting room is small and usually crowded...but you do not have to wait inside. If you should choose to go run errands during the wait time, they will call you before your child is done. Personally, I always wait in the waiting room and enjoy watching the movie playing. My only complaint is that they always OVER CHARGE me. You must pay their "estimated patient portions" at the time of service (they do not bill you after the fact). The problem is that they always over charge me. They calculate based on a percentage, rather than what my copayments actually are. We've been clients of their's for years and I would expect them to more accurate. After insurance pays, the Uchida office holds my over payment as a credit towards our next visit (unless I specifically ask for the refund check to be mailed to me). read more

DO NOT GO TO THIS DENTAL OFFICE!!! DO NOT SEE THE UCHIDAS'!!! There office doesn't care about you, all they care about is their money. They NO LONGER CARE ABOUT THE PATIENT. As long as they get their money they will see you. You always get their voicemail to make an appointment. Not to mention wait times are over an hour when waiting to be seen. Their receptionists are not friendly, in fact their office manager, Christy, elevated her voice to me in front of our kids and the whole waiting room of patients and parents. It was so rude! My kids were even asking why was that lady yelling at you? They take your kids in the back and place them in restraints! Hello?! What kind of place are you running here? DO NOT WASTE YOUR TIME!! You would think being here in Hawaii, a referral state and that opinions and referrals to your company matters, it's obvious that this office doesn't care about that. They're SO WELL OFF, they don't need to be nice to their patients and their families. They can write you off just like that! read more

Took my two boys here for their semi annual cleaning and for my three year old it was his first. I was really impressed with the way they were with him and even got him to do the exam which we were not even sure that it was going to happen. It's a small busy office and the waiting area can quickly fill up, so be prepared to stand around in the hall (reason for the knocking off a star). read more

I have 3 children and have taken my kids to the Uchida doctors for over 10 years. We love the staff, everyone is kind and caring. The doctors (Clyde and Twin Daughters) are great! My kids have no complaints and when I see them afterward for briefing, I feel comfortable, welcomed, and have a trust in the doctors. I won't be surprised if my kids will grow up and take their own there someday! read more

We were referred to get a tooth extraction with Dr Clyde Uchida for our 8 year old. The staff is awesome and informative for the parents. But the part where my son had to wait alone then I couldn't be there when they did the procedure bothers me a little. After the procedure was done, my son said it was excruciatingly painful and it hurts my heart that he had to endure it without anyone telling him what was going to happen each step of the way nor was he informed of what to do should he feel pain. My poor child ENDURED the pain during the extraction of a tooth. SERIOUSLY?! He's EIGHT years old!! I am unhappy with this and will certainly be discussing this with the referring dentist. I recommend Dr Clyde Uchida and his staff to explain to the CHILD what will be happening each step of the way.m nor was it explained to my child on what to do if he feels pain. Why is that HARD?! I am in TEARS because I could not be there for my son when HE NEEDED ME because he was in PAIN and no one CARED to check on that?! Very disappointed. We will NOT be returning to this office. read more

My son has been going to the Uchidas for 16years and each time was a wonderful experience. I am always informed what treatment my son will be receiving and what insurance will be covering. So when paying upfront there are no surprises. There was never a long wait. When my son had a problem in his gum area, Dr. Renee Uchida was so kind to see him right away. All 3 Uchida doctors have been professional and very wonderful to my son all these years. Thank you! read more

Used force/restraints on my child, without my consent. Used four assistants to hold limbs while the dr. tried to clean his teeth. Staff tried to prevent me from observing this treatment. I had to barge in to tell them to stop working on my child. Told me it was "approved medical procedure." Obviously, we will never be back there. read more

I do have to agree that yes they are good doctors, but it made me really unhappy that I had to pay FIFTY dollars for cancelling my son's appointment on the same day. We ran into a situation where we could not bring him, I tried tried to call them, no answer. I guess theu close for an hour for lunch. Then I call back, and they said that "there would be a POSSIBILITY of paying TWENTY FIVE dollars" for cancelling on short notice. Which was okay with me, so I agreed and said ok because we really cannot make it in. I asked for them to call me back as soon as they know it was a guarantee charge. They then change the amount to FIFTY and say yes the doctors are assessing the fee. Which btw was the first time I cancelled, never did we no show, nor did we ever have a bill. Working in a doctor's office, I know that policies like charging patients are very OPTIONAL. I did not act upset nor did I disrespect the receptionist ... but I was soo upset I told them my som will not be back. But another thing that really surprised me was there was no apologies, they did not even try to keep us as patients. I'm sorry but $50 is ridiculous. I'm sure you all make enough and are busy enough to where you don't necessarily have to charge such a high price. But you guys obviously don't care about patient retention nor patient care... All I honestly see, is ya'll trying to make more money out of people who just need your help in care. I understand, you guys have policies and yes, you guys let patients know what they are, but that really is a bit too much...especially nowadays .. I mean aren't my co payments enough for you?! read more

I am in shock! After calling Dr. Uchida's office several times to set up an appointment and to reschedule, do to unforeseen circumstances, I was told that I can't have my Mom bring my children in for me. I am a single parent, like most on this island, with extended family that will help me when needed. I explained this to the office assistant that I have a letter stating from me, their legal parent, that she can fill out the paper work for me. My Brother and I were patients and now my 3 children. This request was denied and It is obvious they don't care that they just lost three patients and in This office they don't want to make exceptions for single parents who need understanding of their situation. Other doctors and dentist were understanding to the needs of extended parents assisting when we single parents have to go to work to support our families. NOT them! To make it more disturbing was that he was our family dentist when we grew up. We are now happily in the hands of another dentist. read more

Disappointing...they never answer the phone or call back. When there was just doctor Clyde Uchida alone it was good but once the twins came on board the customer service has changed. Too busy to care. Really sad!!!! read more

I have been taking my 2 daughters to Dr Uchida for 12 years now. He has always been wonderful...in all aspects. I recommend him to everyone I know who has children. He does sometimes need restraints and the first time I could not go in with my kids was tough, but it was necessary to get the work done. 5 Stars for he and his staff. read more

Can't get an appointments for follow ups. Office is way too busy to have your appointments begin on time.

Looking for a new dentist. I missed an appointment which I know is totally my fault, but I didn't get a courtesy reminder phone call. We were at home doing nothing when I got a call about 30 minutes after our appointment time. The girl explained there may be a fee. I told her I understood that it was my fault for forgetting, but i asked if they still do courtesy reminder calls because I didn't get one. She said they still do. I was shocked a few days later when I received a bill for $50! I couldn't believe it. Uchida's are basically telling me their time is way more important than mine. It made me think about how difficult it is to get an appointment with Dr. Clyde (whom the boys really like), my boys don't care for the twins, I'm asked to reschedule, come in early, and appointments are stretched out. I paid the fee but I sent a group text looking for good pediatric dentists. A surprising amount of friends said they go to Uchidas but are not happy anymore either. I was surprised at all the bad reviews they received. It's so sad because we used to be so happy with Dr. Clyde. read more

My boys have been going to Dr. Uchida for 6 years, and we have always had positive experiences. The receptionist, hygienist, and doctors are professional and respectful. They are good with the parents and work well with children no matter the ages. The waiting room is cheerful with animal picture wall paper. Animated movies are played to entertain the children, as well as parents while in the waiting room. Yet, there is rarely a time when appointments run behind. We've only had that occur once which was on our first visit. We didn't think much of the delay but they gave Jamba Juice gift cards to all the families waiting as a token of their apology. As for the patient's experience, there have been no complaints. My boys leave with smiles whether their visit was due to a cleaning or cavity filling. They get to watch movies while being worked on. Before they go home, they leave with a balloons and a toy from the treasure box. How fun! read more