Rocky Mount Toyota is easily the best car dealership I have ever, or will ever, come in contact…read morewith. When our Volvo broke down while driving from Florida to Virginia on interstate 95, they were the closest repair shop that agreed to take a look at the car. We were stranded on the highway in the July heat and it was 15 minutes before close, when Amanda, after hearing what our situation was, came to pick us up from the side of the road in her own personal vehicle. The rentals department stayed late to make sure we were taken care of, and we were able to continue our trip in a beautiful 2018 Camry rental that drives like a dream. When we requested that we return the rental and pick up our fixed car that following Sunday (when the dealership is closed), Amanda offered to meet us on her day off to make sure the process went smoothly. Amanda was our saving grace and we will forever be in her debt for going out of her way to help us in our time of need. From top to bottom, this business is full of wonderful people who have truly restored my faith in humanity. I will be shouting from the rooftops how amazing this dealership is for the rest of my life!!

If you are interested in renting a vehicle because you saw this place come up in your Google…read moresearch...Skip this place! Not only did I complete the form for someone to reach out but I also called the following day and left a voicemail for Tiffany. No response back and called the next day which I got transferred to sales, when I asked if she was available the person advised she wasn't in her office. Ok cool, so I asked if someone else could help me. Got transferred to sales rep named Josh. He advised she also wasnt in her office, even after I asked if management could take my message. He advised he would give my info to Tiffany. I get things happen and people might be out of the office but I mean really?! absolutely no one could assist me other than her. Please invest in more inhouse training other than relying on just one person. Go to Hubert Vester Toyota for your car rental needs, Danielle took care of me and returned my call.

I would strongly recommend getting a second opinion before approving major repairs…read more I brought my 2021 GMC Yukon AT4 to Davenport GMC with a drivability issue just before my extended warranty expired. After their diagnosis, I was told the transmission needed to be replaced, and that repair was completed. The problem was still there immediately after I got the vehicle back. I was told to drive it for a "learning period," which I did, but nothing changed. After multiple return visits, I was then told the issue is now the engine and that it needs to be replaced. This all happened right after the warranty expired. At this point, the original problem has never been fixed, even after a major repair was done based on their diagnosis. Communication has also been an issue. I was told to contact the warranty company myself, but they confirmed that claims must be handled by the dealership and had no record of proper communication from them. The service manager, Chris, has been my main point of contact, and I've received inconsistent information throughout the process. I also had difficulty getting responses from upper management when trying to escalate.

Review for Davenport Auto Park in Rocky Mount, NC…read more I am deeply disappointed with how Davenport Auto Park handled my late husband's vehicle. After his passing, I contacted the dealership on August 9, 12, and 13, 2022, asking for the return of his GMC truck. I was told the vehicle had already been sold. However, sales records indicate the truck did not leave Rocky Mount until September 2022, long after my requests On August 9, 2022. I also have documentation showing that a power of attorney used in the transaction was voided by Cheryl Spruill, the dealership's title worker. Despite my requests, the dealership refused to return the vehicle. Matt Joyner, the sales manager, shifted blame onto the fact that I had legal representation, though I never disclosed my attorney's identity. As a company that promotes Christian values, I expected better integrity and compassion during such a sensitive time. Unfortunately, my experience left me feeling disregarded and mistreated. God Bless.

I purchased a new 2025 Mustang GT RTR Spec 3 (28 miles) from these guys-the undercarriage, exhaust,…read moreharmonic balancer and rotors were rusted like the car sat in the elements for months. I traveled from Pennsylvania to purchase this vehicle and when I tried to have the issue remedied with management, but they told me it wasn't their problem and blamed the upfitter. But the car was purchased from Capital Rocky Mount Ford, and they should have caught this before they sold the vehicle. Contrary to what their website says, THEY DO NOT STAND BEHIND EVERY VEHICLE THEY SELL. Save yourself the hassle and go elsewhere.

I went a bought a work van since October of last year At…read morethis point I haven't got no title and license plate It's been a few months since I couldn't not move that vehicle. Would not recommend

Even though I had purchased my Kia a week before in NY, Jasmin went above and beyond in giving me…read morethe help I needed. She treated me like a repeat customer!

My battery on my 2017 KIA died, after jump starting it the radio did not work…read more The service dept. at Joey Griffin KIA replaced the battery but couldn't fix the radio. I was told they checked everything and tried to reset the radio but it didn't help. They priced a replacement radio for me at $1500. I went to Wires Inc (Car audio store) where the blown fuse was replaced at no charge!

Great Experience. The service staff we very attentive and kept me updated. GREAT JOB. Keep up the…read moregood job

I visited the dodge rocky mount location for a service on my vehicle for the first time because…read moreit's closer in proximity to me than raleigh. Unfortunately upon my first visit I caught the service center doubling the cost of filter. I cannot recommend this place and I warn you to not go if you do not want to get taken advantage of.

Best car buying experience in my life. No pressure attempts at making a sale. Accommodating with my…read moreschedule, responsive to my endless questions and patient in demonstrating 3 different vehicle models. Gene was an outstanding salesman. The dealership exhibited professionalism in every aspect.

Another absolutely-beyond-expectations visit to Davenport's service department. I drive an older…read morevan (2013 Odyssey) with confidence because Davenport does all my service. On Friday...I can't believe they got all this done in one day--brake job, including rotors turned; tires replaced, including four-wheel alignment; all fluids changed--oil, transmission, coolant, brake fluid; shocks replaced--front and rear; unclogged a drain line from my sunroof; a brake sensor replaced that was an impending safety issue; and a road test to make sure everything worked properly. A major tip of the hat to Scott Smith in the service department for making all this happen. You can tell just by talking to Scott that he knows taking care of our vehicle is also taking care of our family. Scott and his team are the reason we keep coming back to Davenport. He is the reason my oldest daughter just bought a Honda as her first adult car. The Bristow-Smith family is grateful.

My purchase journey began on a rainy Saturday afternoon- My appearance was disheveled although I…read morewasn't wearing a bonnet or pajamas; I certainly didn't look prepared to conduct business! I was adamant about what I intended to purchase- I was buying a truck not being SOLD a truck - huge difference! the ability to handle the vast majority of the transaction remotely, furnishing the required documents electronically allowed me to control the flow of the deal; once I received bank approval it was simply time to pick up my vehcile. . SWEET! Zachary- Dawayne- and Seth - TRUE ROCK STARS! A few minor suggestions- Remember to offer your guest water/ coffee/ etc. while they wait and conduct business. I'm giving my experience 4.5 stars because I didnt get coffee! HAHAH but a bonus 5.5 stars because being KIND to your fellow humans regardless to their physical appearance, will award you not only a new CLIENT but an advocate with the means and resources to promote and bring new business! JOB WELL DONE TEAM! 2025 WHITE FORD :)

The car buying process can be stressful. However, working with Brandon was a pleasure, as he…read moreexhibited professionalism and catered to my needs. The staff ensured a seamless car buying experience.

It beats the hour drive anywhere else. Under old management this wasn't just a low producing and…read morepoorly run dealership, it was a hostile work environment also. Now under new management and allegedly, new ownership, I can only hope the business flourishes so I can continue to have a close resource for my Jeep. The staff in service are great, and the ladies in the office are the best.