John of Budget Appliance Repair came out yesterday to look at our GE W/D Combo. The tub was not…read morerotating during the Drain Cycle. I had thought it might be a motor or electronics problem, but John immediately checked the drive belt. Sure enough, it was worn and had worked its way off of the motor pulley. John ordered a higher quality belt by phone, it arrived today, and he installed it this evening. I agree with the reviews and ratings I've seen. Five Star service at an affordable price. Next time we need appliance service, we'll be calling John and his dad!

John came to the house to repair my dryer and after diagnosis replaced the heating element. Three…read moreweeks later the dryer was no longer heating up. I called John and he said he would fix it under warranty. He came to the house with a new heating element but it turned out to be a different problem which was with the wiring harness connector. The connector itself was no longer available locally but he found one on eBay, bought it and then installed it. I paid for the part and he said the labor was covered under warranty. I think he is very honest. He could have charged me much more than he did. In the future if I have a problem with any other appliances I will call him and I highly recommend him to all my friends and real estate clients.

Was able to help me find a resolution over the phone at no charge. Much appreciated, thanks!read more

Jason said he was the owner never order the part but took my 357. to order part and never dtd.read more

They are always very responsive. They have high quality customer service and while sometimes I've…read morehad to wait for an open schedule, they were able to get me in when someone else canceled. I will definitely be using them again.

What a great experience. Great customer service, I was able to get someone out right away. Great…read morecommunication fast and easy. The fix went smooth and was in and out. Highly recommend Service First Appliance repair!

Absolutely FANTASTIC! I can't say enough wonderful things about Ranals. I had remembered them…read morefrom a few years ago when Jesse tried to walk us through saving our old washer (we couldn't). This time, we had an issue with our washer (we broke the lid lock) and Lizzie was just wonderful, from the time I called for help, to ordering the part (she even ordered a control panel, just in case - wasn't going to charge unless it was necessary) to scheduling Jesse to come out today. Washer fixed and should anything else happen to any of our appliances, I'd definitely call Ranals again! FIVE STARS!

The fridge had started running again after we unplugged it then plugged it in again the day before…read morehe got here. He ran diagnostics & checked the mothetboard which had been replaced a yr before. cleaned the grates of dust & said if it started to give us more trouble to call him back. He did a good job of explaining known issues with this brand & model it being only 4 yrs old. Ugj! He was prompt, courteous & very knowledgable. I'd recommend him highly.

Charged me for a new thermostat and balancing rods. Problem not fixed. Would never follow-up, I…read morealways had to contact them to schedule for parts installation. Finally had to purchase a new machine. If it wasn't fixable, they should have told me and saved me over $500!

Artem came out and helped us right away with our washing machine! He knew what the issue was and…read moregave us a detailed estimate on what it would cost to fix! Highly recommend! Thank you!

Chris G. fixed our fridge and provided excellent customer service. He was fast, efficient and…read moreanswered all the questions we had. Our experience was excellent all the way around. Scheduling, the appointment, the repair itself all went very smoothly and we will definitely use D-3 again in the future.

I had to go through D3-A-OK for a warrantee repair on a Whirlpool refrigerator. I made the…read moreappointment. Then was notified that a part would have to be sent to my home and that the that they had changed the date of repair. They had not asked if the new repair date would work for me. They just told me. It wasn't going to be an easy appointment for me, so I had to reach out to them to discuss it. The part was delivered by FedEx and left in my garage randomly, where I would not have even known until I called D3 again and they sent a photo. That's on FedEx. The service man came and put the gasket/seal (?) in my dryer to soften and then had to do that again. After he pulled out the original torn gasket he tried to place the new one on. It was for the narrower left side door and not the right side door. He at least did put the torn one back on, but come on. That is not a repair. He left. No-one called to follow up on the incomplete job. I called today and D3-A-OK told me the case was closed. So I guess Whirlpool will be paying them for an uncompleted job. Hmm. They told me to set up another appointment. *My hands are up in the air! WTH. What horrible customer service. I would never use them on my own if I was paying out of pocket. I have a GREAT appliance guy, but he is not on the "Whirlpool certified list". Maybe Whirlpool doesn't care about who services their warantied appliances. Shame on Whirlpool and shame on D3-A-OK appliance repair! BTW, you cannot even get through to a Whirlpool agent if there is an issue.

Reliable! Yes. Answered their phone. Note to other companies: Your Chat Bot is killing your…read morebusiness. Were able to send a tech in a reasonable amount of time during a holiday week. Taylor was ON TIME, pleasant, and very knowledgeable. Talked me through his assessment procedure on the old fridge. Sadly, the ultimate solution was to call time of death on the old beast. Reliable's Taylor will be my first call next time I have an appliance issue.

Will NEVER use them again. After $500 in repairs the refrigerator STILL did not work. I called…read morethem to discuss the situation and the owner did not even bother to give my complaint a consideration. Now mind you, my tenants didnt let me know until many months later that there was still an issue and that it had never worked after repairs. Of course I was not expecting it to be free because it had been many months afterwards, but asked for a discount since the problem had NEVER been resolved. The owner didnt even consider it. As a business owner myself, its very unwise not to work with a client. I will be sharing this in many posts. If you want to avoid being taken advantage of then AVOID these people.