117 Days and Still No Refund on a Simple Order Cancellation - This Is Beyond Unacceptable…read more On November 28, 2025, I canceled an order for an item I never received. Best Buy had repeatedly delayed the shipment, so I never took possession of the product. There was no physical return whatsoever -- it was a straightforward order cancellation. I had paid $1,059.99 in cash. All Best Buy had to do was cancel the order and issue my refund. Instead, they applied a completely undisclosed policy (not posted anywhere in the store and never mentioned by any associate at the time of purchase or cancellation) that forces cash purchases over $800 to be refunded by check only. That check has never arrived. I have now made more than 20 calls to customer service with zero resolution. I personally spoke with Store Manager Jeff Orjada inside the Roseville store on March 11, 2026. I followed up by email on March 18, March 24, and again today, March 25, 2026, demanding an overnight replacement check with signature required upon delivery. I have received zero responses to any of my emails. 117 days later, my money is still being withheld with zero updates, zero plan of action, and zero urgency. Best Buy Corporate and executive management: this is your store, your policy, and your customer. I have been more than reasonable. I have demanded the refund be overnighted and delivered by Friday, March 27, 2026 at 12:00 PM. If I do not have the check in hand by that exact deadline, I will file a police report with the Roseville Police Department for the fraudulent withholding of my funds and immediately escalate this matter directly to Best Buy executive leadership. This experience is beyond frustrating -- it feels like deliberate delay of a legitimate refund on an order that was never fulfilled. I will never shop at Best Buy again and I strongly advise every customer to think twice before making any large cash purchase here. Hoping someone at the corporate level finally sees this and resolves it before it goes any further. Enough is enough.

They don't want to give you a refund I made a cancellation because the product never showed up and…read moreI have a cancellation number and the re-ordered it seven days later and kept the money saying that I exchanged it very deceiving organization I've been fighting for many hours for two weeks and still haven't got a resolve

I took my laptop to Fix My PC and was really really impressed with their knowledge, service and…read moreextremely reasonable prices. They fixed it rapidly and completely, and even showed me things about it that made it easier to use that I didn't even know. It had features that I was unaware of (I bought it used), and I probably would have sold it to them for 1/10th its value when I walked in, but they told me all about it and it's worth a lot more than I knew. So glad I went to them. So glad they are honest. :)

I have taken a laptop and a PS4 for repair with positive results. No surprises and fair price for…read morerepairs.

Fast and reliable phone screen repair for an iPhone 15 Pro, I was in and out in like 20 minutes…read more There was a screen protector thrown in with the new screen as well. Plus tons of cool retro games to look at while the service was being provided. Highly recommend for anyone who needs repair, I. Called ahead to see if they had the screen in stock and I was in and out in under twenty mins.

He was SUPER knowledgeable and friendly when we went in. Service with a smile. Would totally…read morerecommend this place to anyone! We will be back

Took 3 trips to Gideon repair store to fix my phone which its price was close to 2x more than other…read morestores and they didn't fix my phone. I had enough of keep on going back to this store. I ended up go to another store to get my phone fixed and money down the drain for paying Gideon!

Great work, swell rates, and fast service. Highly recommended…read more That 85 characters are needed to post a review is absurd.

My computer had a virus and stopped working in the middle of finals for online school. I took my…read morecomputer in to mark and he had my computer fixed within an hour. Highly recommend mark's computer repair. Inexpensive, fast service, and quality work.

My experience with Cyber Protect has been awesome. Chey and his team were beyond helpful and went…read moreabove and beyond to assist me at every turn. I will definitely be recommending them to others moving forward.

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I couldn't be more pleased with the level of technical expertise that ADVICON provided for my both…read moremy company's IT and my personal computers at home. Their pleasant staff and knowledgeable techs never talked over me and made me feel welcomed by valuing my input for my company's IT security and the safety of my kids online at home

We are a doctor's office and have several pcs of various types…read more I contacted DELL and HP and this was the only Certified PC Repair Center we could find in the area. This was evident when we stopped in and saw the DELL, HP, Toshiba and Acer sings along with the Microsoft Business Partner certifications on display in a pretty big building . We not only wanted a certified tech, but also not to void out the warranty on several of our computers and, we also needed it to be cheap as possible!!! lol. Not only have we been taking all of our PCs to ADVICON for repair, but we are also using them to do virus removal and other miscellaneous stuff. Prices range from $39 to $99, depending on what we had done, which competes with non certified so-called techies on craigslist. There's no charge for an estimate so...it's definitely worth the while to see what they can do.