**UPDATE** Thank you to Cameron for the initial call and Paul, the parts manager, for reaching out…read moreafter this experience with the parts department. Paul apologized for the negative experiences I've had there and also got me the information I was looking for in regards to the GM Performance lift for my Silverado. It does illustrate, however, the lack of customer service/effort that the front of shop employees offer considering they could have, too, found this information for me. Moreover, the way Paul went out of his way to resolve this issue illustrates a well experienced and caring Manager. I truly hope he can get the gears turning correctly for the general staff under his leadership. In conclusion: in support of Paul and his true care for customer satisfaction, I will return in the future. However, I will only feel comfortable rating 4 stars for now until a true change of morale is displayed by the front of shop staff during my future visits without having to be spoken to by a Manager. Thank you again Paul! I hate to leave anything less than 5 stars because the Service department is solid. My recent visit today was for a standard oil change on my Silverado and I was assisted by Cameron. He explained all processes and offered extra services without feeling pushy or demanding. On the other hand, and the reason for the 3 stars, is because the Parts department is horrible. These guys must really hate their jobs and/or their lives because of how they ALWAYS treat their customers rudely. Im a very patient and respectful customer as I work specialized retail myself. I have visited this location multiple times for parts pick ups and they always seem standoffish and rushed even though there is nothing going on in there. Today, despite past experiences, I walked over to inquire about the GM Performance lift for my truck since I was already here and I'd expect these parts "experts" to have the ability to help with this. I was wrong. Once I was noticed in the building, an older guy asked if I needed anything. When I explained briefly what I was looking for, he immediately said theres nothing I can do and that I can do the same search on the GM Accessories website that they would do. For the record, I had been doing countless hours of research for this but could not find my solution which is why i figured going directly to the dealer would be the next best option. He didnt falter, he didnt even pause to think about how he may be able to assist me further to potentially bring business to their dealership. Once this happened, i paused, started to walk away, and I stated why are they always so rude here and it was then that he tried to call me back into the building. Im sorry, but no customer wants to initially feel pushed away and then told to come back. Business was lost for them today. Im a manager at my place of business and if my employees treated any of our customers like this, who took the time to be there and present a question, they would no longer be a part of my team. But maybe those are simply my standards. Judging by the consistently rude, careless interactions from these guys, Chevrolet Riverside either doesnt care or they havent been made aware of this poor customer service from the Parts department. It makes you feel real low to be treated this way. In retrospect, this negative interaction also just lost potential profits for the Service department because the install would have been performed at the dealership. I will definitely no longer be visiting this location for anything besides service. And I truly do hope that this negative vibe in that department be rectified for the sake of the dealerships reputation and the sake of the loyal paying customers.

Do not get repairs/service here!…read more I brought my truck in for engine repairs. The advisor told me there was a safety recall on the airbag and that they'd handle it while the truck was in for service. Three days later, I picked up my truck -- and the moment I drove off the lot, a "Service Air Bag" indicator light came on. I scheduled an appointment online and brought it back in about three weeks later. They tried to charge me a $275 diagnostic fee -- after I'd already spent almost $1,300! This occurred within minutes of looking at it. The female service advisor told me the airbag recall and the new warning light were completely "unrelated." I called corporate, and they confirmed that GM policy requires dealers to go through proper channels to determine warranty coverage before making that call -- which clearly didn't happen here. At this dealership, the customer is always wrong. All I wanted was my truck back in the condition it was in before I dropped it off, and they refused to stand behind their own work. Bottom line: buy a truck somewhere else. Anywhere else. Do not get service here. Corporate did follow up with me afterward, but only to say there's nothing they can do to force the dealership's hand. That tells me this is a rogue franchise that couldn't care less about customer satisfaction.

My family and I had a great experience at Toyota of Riverside, Eddy Nunez who helped us made us…read morefeel welcomed and took the time to walk us through the process of purchasing a brand new car!

I had a great experience working with Jacob Calderon. He was professional, knowledgeable, friendly,…read moreand genuinely focused on making the entire sales process smooth and stress-free. Jacob took the time to answer all my questions, listened to what I was looking for, and made sure I felt comfortable throughout the process. His excellent customer service and attention to detail really stood out. I highly recommend Jacob Calderon to anyone looking for a sales manager who truly cares about his customers and takes pride in his work. Thank you, Jacob, for the outstanding service! Jacob the sales manger

Tom is the best salesman and good customer service. I will refer him to all my cousins and familyread more

I had a wonderful experience at Hyundai in Riverside with Raymond Block. I started out looking…read moreonline for lease deals for my elderly parents and came across the Hyundai Venue. The moment we submitted an inquiry, Raymond reached out and made the entire process easy and stress-free. He thoroughly explained every step, answered all of our questions, and even personalized his service by sending a video highlighting the vehicle's features and details. He went above and beyond by coming to my parents' home so my father could sign the trade-in documents for his car. His professionalism, responsiveness, and genuine care for our needs made all the difference. If you're looking for someone who provides exceptional customer service and goes above and beyond, I highly recommend Raymond Block at Hyundai Riverside. Thank you for making this such a positive experience for my parents and our family!

Scott Brady has saved Honda's reputation! Mr. Brady has been nothing short of amazing...dynamic…read morepersonality, thorough, pleasant, respectful, knowledgeable and above all - professional! My 2024 Prologue is the first Honda I have owned and I have not been happy at all. Spreen Honda totally corrupted my opinion of dealerships and multiple issues with this vehicle has severely tarnished Honda's image. This vehicle, unbeknownst to me at the time, was really a GMC vehicle that Honda placed their name on. There are two open recalls on the truck. My vehicle has been in and out of the Spreen dealership more than 10 times in less than a year - axle clicking, front bumper coming off, display console blackouts, rear camera blackout, vehicle not updating, HondaLink app not connecting to the car, etc. Spreen service counselors are the worst liars ever. Service have told me that parts were not available for any of the recall and the issues with the axle could not be addressed until Honda authorized the replacement. Spreen needs to be investigated by the State of California!! After the poor service at Spreen multiple times, I decided to make an appointment with Riverside Honda. Mr. Brady was my assigned service counselor. Mr. Brady assured me that my vehicle would get a thorough inspection and all issues found will be addressed. As it turned out my concerns of safety were confirmed when the technician discovered that BOTH axles (left & right) were bad, clicking when making turns at low speed, and needed to be replaced. The vehicle is NOT two years old yet and there warranty repairs needed...?!?!? Mr. Brady ordered the axle parts and had them installed under the warranty. He also got the display recall repaired. Mr. Brady kept in contact with me the entire day whenever my vehicle was left in his care. Again, Mr. Brady has saved the face of Honda. However, I certainly believe I got a LEMON from Spreen Honda. If anyone has had the same issues and found a Lemon attorney to handle, please let me know.

This is the third time I've tried to leave a review about my experience here, and previous ones…read morehave not remained posted. That alone should raise concerns. My experience with this dealership was extremely frustrating. I did not feel that my concerns were taken seriously, and despite being contacted after my initial review, no meaningful effort was made to resolve the situation. At one point, I was warned about potential "defamation" for sharing my experience. That response felt inappropriate and discouraging, especially when I was simply trying to communicate what happened from my perspective. I was also repeatedly contacted by a salesperson even after I made it clear I was not interested, which added to the negative experience. If you are shopping for a car, I strongly recommend taking your time, comparing offers, and considering financing through a credit union or outside lender so you have more control in the process. Overall, I would not return here based on how my situation was handled.

We got our first Mercedes car from the Riverside site. Liliana Duran was super helpful. She found…read morea car we didn't know we needed it. She helped us to get a really good deal. She has been very responsive and helpful.

Dear Walters Mercedes-Benz of Riverside Management, I am…read morewriting to express my profound disappointment with both the reliability of our electric vehicle and the level of customer service we have received from your dealership. Shortly after purchasing the vehicle, we experienced a serious battery-related failure that left the vehicle in your service department for approximately 30 days. Unfortunately, we are now facing the same issue for a second time. The vehicle has once again required battery-related repairs and has now been out of service for more than two months. What is most concerning is that on both occasions the vehicle lost all power while traveling on the freeway. This was not merely an inconvenience--it was a significant safety concern. Thankfully, both times I was close enough to an exit to safely maneuver the vehicle off the roadway. Had that not been the case, the outcome could have been far more serious. When purchasing a luxury vehicle, there is an expectation that the product will be reliable and that the ownership experience will be supported by a high level of professionalism, communication, and customer care. Unfortunately, our experience has fallen well short of those expectations. After two major battery-related failures and more than three months of cumulative repair time, we have lost confidence in both the vehicle and the dealership's ability to resolve these issues satisfactorily. We would appreciate a clear explanation of the ongoing problems with the vehicle, a definitive timeline for repair, and a meaningful resolution that reflects the seriousness of this situation. We chose Mercedes-Benz because of its reputation for quality and customer service, and we expect that reputation to be reflected in how this matter is handled. We look forward to your prompt response. Sincerely,

We just completed our third lease with Rudy, and after working with him for nearly six years, the…read moreexperience continues to be exceptional. Rudy makes the entire process incredibly easy and seamless. He does the research, helps you find the right vehicle, works to find the best possible deal, and gives you all the information you need to make a well-informed decision. He's extremely patient, thorough, and genuinely focused on making sure you're happy with the outcome. One of the biggest benefits of working with Rudy is having a knowledgeable professional on your side when dealing with dealerships. He understands the process, knows what to look for, and provides honest insight and guidance throughout the entire transaction. The fact that we've now leased three vehicles through Rudy speaks to the trust he builds with his clients and the consistency of his service. If you're looking to lease or purchase a vehicle and want someone knowledgeable, trustworthy, patient, and truly focused on getting you the best deal, I highly recommend Rudy.

Rudy was a pleasure to work with. He was very kind, responsive and knowledgeable. He answered all…read moreour questions and helped us secure a great deal on our new lease! Highly recommend.

I've always wanted to own a Crown Victoria Police Interceptor for many years. Got recommended a…read moredealership by a friend who also owns a Crown Vic. Checked out their listings and saw a super clean Vic with relatively low miles and low idle hours. Went to the dealership and met Antonio, who let me test drive it and I instantly fell in love. It was my first time financing a vehicle and Antonio helped me out and was able to get a loan through my credit union. Was super easy and quick. Would definitely recommend CarSmart and Antonio for anyone looking to purchase a vehicle.

Wow......what canI say about this dealership. Excellent? Fantastic? How about all of the above. So,…read moreI'll just be honest here. I went in with bad credit hoping that this dealership would finance me a p71 crown victoria. I didn't have high hopes because of my credit situation but, I still gave it a shit anyways. I didn't beat around the bush and neither did they. It took about 3 days in order to try to get a deal worked out for me and they went to every avenue and every corner to try to make this happen for me which let's be honest, a lot of places would have given up on me a long time ago. I get it, an old cop car through most banks would not qualify for financing BUT, it's the car that I wanted. Antonio brought me in sat me and my wife down and laid it all out on the table with nothing to hide and I not only appreciate that but, I respect that as well. That has to be the absolute fastest I've EVER gotten a car from any dealership ever! There were no hidden fees, no bs and no drama. I am beyond Appreciative for Antonio taking the time explain everything to me and my wife and for having the patience to deal with us. If you want not only a beautiful looking p71 BUT, an extremely dependable one and well that hasn't been beat to hell, this is definitely the place to go. I stand on that!

Ezekiel/Zeke & Nicolas/Nick are the BEST team ever! My…read morefamily is a 30-yr Lexus family and have gone through 3 SUVs but it's been a few years since I've been to RiversideLexus for service. A lot of new faces but I did recognize Zeke and was thankful being assigned him for my service manager. He's shy but very kind &friendly once he warms up to you. :) I arrived for the 8am service for my new RX hybrid and greeted right away by Nicolas. His polite and welcoming demeanor is a huge plus, especially to a girly-girl who knows little about cars. I was nervous and had a dozen questions swimming in my head; worried about my "new baby"-- but just chatting with Nicolas, I was already put at ease. "Service with a smile" goes a long way and he has a great attitude for customer service. Ezekiel (you can call him Zeke) is awesome as well. He jotted down all my concerns and made sure to explain every step of the process. He didn't have the "smarmy, condescending car salesman" attitude. Since this was my first service for the new RX hybrid, it was an easy process but they actually made me feel welcomed and comfortable, which is incredibly appreciated. Zeke also double-checked and explained the care/service package that I had purchased. He was always polite and patient with all my silly questions. It's only because of Zeke and Nick that I will continue to choose Riverside Lexus and tell all my family and friends to get their services done there. :) See you in a few months, Zeke!

I honestly don't even know where to begin other than saying: PLEASE BE AWARE OF THIS DEALERSHIP…read more I currently own five Lexus vehicles, all brand-new 2025 and 2026 models, so I am very familiar with Lexus vehicles, their maintenance, and what should and shouldn't be recommended during routine service. Today, my elderly mother took her 2026 Lexus TX with only 13,000 miles in for a very simple oil change. I scheduled the appointment for her because she is an elderly woman, and I wanted to make sure everything was taken care of properly. While she was at the dealership, my mother contacted me with the service advisor standing right next to her. She was told that she needed FOUR brand-new tires because her current tires were supposedly "dangerous" and "unsafe to drive." She was also told that her cabin air filter was extremely dirty and needed to be replaced. I immediately questioned this because I own two vehicles of the exact same year and model, and I have never been told anything remotely similar during my own service appointments. My mother also drives much less than I do and is an extremely cautious driver. After I spoke with the service advisor and made it very clear that I was familiar with the vehicle and knew exactly what I was talking about, we received a call about an hour later stating that the service advisor had provided information for the wrong vehicle. Let that sink in. My mother was quoted nearly $4,000 in repairs and replacements based on information that they later admitted belonged to another vehicle. Had my mother not contacted me, she could have potentially spent nearly $4,000 on unnecessary work. I want everyone to understand why I am so upset. This wasn't a minor misunderstanding. An elderly customer was presented with a major, expensive repair recommendation and told her vehicle was unsafe to drive--only to later be told that the information was given for the wrong vehicle. I cannot say what the intention was, but I personally find this extremely concerning, and I absolutely do not feel comfortable allowing this situation to go unanswered. I will be reporting this and requesting that the dealership investigate exactly what happened. Please be cautious, ask questions, and always verify major repair recommendations--especially when you are told your vehicle is "dangerous" or "unsafe" and are being asked to spend thousands of dollars.

We've known Jamil "JR" for years, and every time we purchase a vehicle from BMW Riverside, he is…read morealways our go-to salesperson. He is truly top-notch at what he does. He is extremely knowledgeable, professional, patient, and, most importantly, genuinely cares about his customers. He is always accommodating, helpful, and willing to go the extra mile to make the entire car-buying experience smooth and stress-free. His personality and customer service are what really set him apart. We are very thankful to have someone we can trust whenever we're looking for a BMW. If you're shopping for a BMW at Riverside, ask for Jamil "JR" -- you won't regret it! Thank you to the GM -Robert for giving us the best deal. Highly recommended! Farrah E.

I can't say enough good things about my experience with Blake Thompson at BMW of Riverside. From…read morethe very beginning, he was honest, professional, and genuinely committed to making the process as smooth as possible. He was patient, answered all of my questions, and kept me informed every step of the way. Buying a car is a big decision, and I had a lot of reservations going into the process. Blake earned my trust through his transparency, hard work, and dedication. He went above and beyond to make sure everything came together, and thanks to his efforts, I'm now happily driving my new BMW X3. If you're looking for someone who cares about his customers and takes pride in providing excellent service, I highly recommend asking for Blake Thompson. Thank you again for making what could have been a stressful experience such a positive one!

Let me start by telling you that this Nissan dealership in Riverside is the BEST one! I went to…read moreNissan El Monte (NOT recommended). I went to Nissan Alhambra (NOT recommended - negative business practice). Contacted Nissan Duarte (poor inventory - doesn't have the car I wanted). And finally, Nissan Gardena (NOT recommended - they don't listen). When I say NOT recommended, just take my word for it. I don't want to elaborate too much detail since this review is for Riverside Nissan. So, as you can see, I basically made my rounds all over town to find the best place to buy or lease my car. Riverside Nissan is completely different from others. First, the price they quoted online (using their website) with all the discounts is legit and they honored it. I'm super happy! But take note that my credit score is outstanding, above 800, so your credit score may be a factor on your actual quote. People with bad credit usually pay more because they have a higher risk profile or higher default rate. However, not sure if this dealership enforces this common business practice or not. Just be aware about it if your credit is poor or below average. The majority of my transactions were professionally handled by Lisbet. She needs to work a tiny (very tiny) bit more on her communication or follow-up, but overall, she was excellent, friendly, and fast. She pretty much took care of everything: delivering the car to my place, paperwork, deal making, and driving my trade-in back to Riverside. I currently reside in Monrovia, so the drive is a little substantial especially with traffic. She definitely went above and beyond, which I deeply appreciate. (Thanks so much, Lisbet!) And the best part, Riverside Nissan gave a fantastic deal (based on my request) for my trade-in vehicle compared to other dealers! I tell you, this is the ONLY dealership that values ACTION (and honor) instead of false promises (wasting your time). So, if you're thinking about trading in your car for a new one, this is the place to do it! I honestly recommend this place if this is something you're thinking about. Don't bother checking other dealerships - I did the work for you! Yes, thank me later. Lastly, and this goes back to the tiny communication glitch with Lisbet. When she took my car, she told me that she will text or call (within a week) to let me know when I will get my check for the trade-in. However, to my surprise, the payment was mailed earlier than expected. Unfortunately, because I wasn't notified as promised, I contacted the owner, Richard, via email for a "needless" follow-up. The owner responded by calling within 2 hours and that's when I learned that my check was already in the mail. Without a doubt, the owner truly cares for his business and reputation. 5 stars!! Based on my overall experience - and I'm super picky and critical - I would gladly recommend this place if you want or need a new Nissan! (As long as Richard is the owner!) The quoted online price was valid, salespeople were helpful, best offer for trade-in, and an owner who values his customers. Not sure about others, but for me, the "HONESTY is the BEST POLICY" was used. What else do you want? And, of course, LOVE my new car! Thank you very much, Riverside Nissan!

Over 3 hours for a oil change and tire rotation is ridiculous. Still currently waiting. Had to call…read morework to inform them I won't be on time and might have to skip today as the initial 60-95 min wait time they estimated was a joke. Times like this a complimentary oil change just isn't worth it.