Cancel

    Search

    Riverside Nissan

    3.5 (371 reviews)
    Closed 9:00 am - 8:00 pm

    Request a quote

    Response time

    10 minutes

    Response rate

    100%

    Services - Riverside Nissan

    Auto brake repair

    Auto engine repair

    Auto steering and suspension repair

    Riverside Nissan Photos

    You might also consider

    Recommended Reviews - Riverside Nissan

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    NISSAN ARIYA EVOLVE+

    Carl and his team were so helpful! We never felt too pressured and were confident that they could make the numbers work out in the end. They listened to the things we had to say, took it into account, and made it work out in the end! No one likes going to buy a car at a dealership, but Carl, his supervisor, and the finance team made it as smooth and quick as it could be. Thanks guys! I compared the price they sold us with listings of the car afterwards when we got home and it was VERY competitive :)

    Mohamad H.

    They have the best service at riverside Nissan and best manager Marcos he help me with the car service from the beginning to the end and they wash my car and if you want to get new car see saleswoman my friend Luna and her boss .

    Congratulations to my daughter for the new Nissan Kicks car!
    Miles R.

    Thank You Riverside Nissan! We wanted to take a moment to thank you for an outstanding car-buying experience! You exceeded our expectations, and the trip from Temecula was well worth it. Our friends recommended your dealership, and we couldn't be more pleased with the service we received. A special shoutout to Assistant Manager Cesar Arceo for going above and beyond to find the perfect car for my daughter, and to Joshua, the amazing young salesman, for delivering it so promptly. You both made the process so easy and stress-free! We'll definitely be spreading the word about your exceptional customer service and fantastic buying experience. You guys are the best! With appreciation, Miles Rheaume

    My ignored email

    Avoid Riverside Nissan - Deceptive Practices & Horrible Customer Service I'm absolutely done with Riverside Nissan's service department. If you care about honesty, transparency, and basic customer service, then avoid this dealership at all costs. On February 8, 2025, I brought my 2022 Nissan Altima in for its 30,000-mile service. I received a $50 off coupon in the mail, labeled for "major service." Nowhere on this coupon did it state that it was only valid if I purchased every single service recommended--the only instruction was to consult a service advisor. I did exactly that, and after carefully selecting the necessary services (oil change & transmission service totaling $429.90), I was denied the discount by Esteban Leyva. He claimed I needed to purchase all the recommended services for it to apply. Nowhere was this stated on the coupon. Frustrated by this bait-and-switch tactic, I reached out to Service Manager Fernando Alcaraz via email on February 9, 2025, asking for an explanation. Four days later, I have received no response. No apology. No clarification. Absolutely nothing. That alone speaks volumes about how this dealership views its customers. But here's what really sent me over the edge. After all that arguing with Esteban about the $50 coupon, I checked Riverside Nissan's own website, and guess what I found? A "Build Your Own Coupon" offer, stating that any service purchase between $400-$599 qualifies for a $50 discount. My total was $429.90--meaning I was 100% eligible for this discount. Yet, Esteban conveniently failed to mention it, effectively overcharging me. At this point, this isn't just a mistake--it's dishonest business practice. Customers should not have to fight to use valid coupons or be subjected to deception when bringing their vehicles in for service. I tried to resolve this professionally through the service manager, but since I've been ignored, corporate may be my only option. If this is how Riverside Nissan operates--ignoring complaints, misleading customers, and refusing to honor their own promotions--then I strongly advise anyone reading this to take their business elsewhere. There are plenty of dealerships that will actually respect their customers, honor their word, and not try to scam you over a measly $50. I will be attaching screenshots of my email to the service manager (which was ignored) and proof of the coupon from their website to show exactly how deceptive this dealership is.

    Stephanie L.

    Got my windows tinted and paid to have the oil change while it was in Nissan Metros hands. The tint has some bubbles in it but I guess I should let the 3-5 days pass before fully judging. The service department people were still great and friendly. Helped me with renting a vehicle for the day $45 and whatever gas you need to refill. I was able to bring my 2 year old with me and was able to get things done with ease. My only note about the oil change was that I did not receive an updated sticker and still had the old one from Orange Nissan. I called about it but never got to speak to my service rep about it. I appreciate everyone here and the commitment to upholding the warranty promise.

    See all

    2 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Miguel D.
    10
    175
    39

    6 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rhonda W.
    192
    65
    100

    25 days ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 3
    Thanks 2
    Love this 1
    Oh no 0

    8 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Stephanie L.
    121
    64
    175

    4 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    salespeople are so rude, they were all sitting around gossiping and ignoring customers

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gis E.
    33
    5
    0

    5 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0
    Photo of Nancy M.
    112
    59
    77

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Xan F.
    0
    18
    3

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joel S.
    0
    93
    33

    4 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Rob M.
    2
    26
    11

    4 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bert N.
    127
    52
    5

    4 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Richard M.

    Richard M.

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    Page 1 of 10

    Riverside Nissan Reviews in Other Languages

    Ask the Community - Riverside Nissan

    Review Highlights - Riverside Nissan

    Carl and his team were so knowledgeable and made us feel confident in financing an EV with them.

    Mentioned in 35 reviews

    Read more highlights

    You might also consider

    Riverside Chevrolet - Workers don't wanna work at service Sept 10 2025

    Riverside Chevrolet

    (706 reviews)

    On March 11th I took my 2019 traverse in for some rattling noise coming from what I thought was the…read moremufflers. I was greeted immediately by Craig, and my vehicle was checked in to be serviced. Craig explained the process and made sure he got my vehicle serviced quickly. On top of this, I had a work meeting to get back to, so they quickly arranged a ride home. I forgot the name of the gentleman who drove me home, but he was very professional and nice to make small talk with. The work was done above and beyond what was needed based on the warranty and ready by noon for pick up. My vehicle is driving great. Dealerships can get a bad rep when it comes to servicing your car, but after my experience at this location, I am very pleased.

    Thank you for your response, appreciate that the dealership submitted the goodwill request to…read moreGeneral Motors. That's a lie since I reach out to them. They told me that didn't happen However, my concern isn't only that GM denied goodwill assistance. My concern is that I had to bring my 2021 Silverado back to the dealership for the exact same transmission-related issue after the initial repair. That raises questions about whether the root cause was fully diagnosed and corrected the first time. The day I took it I had the print of the codes of what was wrong with the truck it match to the ones given to me at the dealership Since the problem happen again and I took with me the codes of the past and most recent ones after picking up the truck. I understand the dealership cannot control GM's goodwill decisions, but customers also expect repairs to resolve the problem. Having to return for the same issue is frustrating, especially considering the downtime and inconvenience. I hope the dealership and GM will continue working with customers experiencing repeat transmission concerns, particularly when similar issues have been reported on these vehicles. My goal in leaving my review was to share my experience honestly so others understand what I went through.

    Riverside Hyundai - Loaded!!!!

    Riverside Hyundai

    (772 reviews)

    I had a wonderful experience at Hyundai in Riverside with Raymond Block. I started out looking…read moreonline for lease deals for my elderly parents and came across the Hyundai Venue. The moment we submitted an inquiry, Raymond reached out and made the entire process easy and stress-free. He thoroughly explained every step, answered all of our questions, and even personalized his service by sending a video highlighting the vehicle's features and details. He went above and beyond by coming to my parents' home so my father could sign the trade-in documents for his car. His professionalism, responsiveness, and genuine care for our needs made all the difference. If you're looking for someone who provides exceptional customer service and goes above and beyond, I highly recommend Raymond Block at Hyundai Riverside. Thank you for making this such a positive experience for my parents and our family!

    Buying a car can be exciting, but it can also be exhausting. In the past, we've experienced the…read moretypical high-pressure sales environment--salespeople following us around the lot, constant phone calls, and feeling pushed to make a decision before we were ready. When my husband and I walked into Riverside Hyundai, our intention was simply to look. We wanted to compare the 2026 Hyundai Santa Fe Calligraphy, explore the available upgrades, review the warranty, and get an idea of pricing. We had absolutely no plans to purchase that day since we were leaving for vacation and didn't want to buy a brand-new vehicle only to have it sit unattended in our driveway for a couple of weeks. We were greeted by Alex, who listened to exactly what we were looking for and guided us in the right direction without any pressure. It didn't take long before we found the perfect Santa Fe Calligraphy with the exact exterior color and interior we wanted. Alex invited us into his office, where we spent about 45 minutes with him and "Big B" reviewing the available options. We explained that we were shopping around and simply wanted a printed quote to take home and compare. There was no sales pitch, no pressure, and, to our surprise, Alex never even asked for our phone number or email address. That alone spoke volumes. After returning from vacation, we visited several other dealerships. Most immediately asked to see the quote Alex had given us and simply said, "We'll beat it by $500." That approach told us they weren't interested in earning our business--they just wanted to undercut someone else's work. Despite asking not to be contacted, we also received repeated follow-up calls from other dealerships. To make matters worse, several were quoting us 2025 models even though we had specifically requested pricing on a 2026. At that point, we knew Alex was our guy. When we reached back out after our vacation, the conversation picked up right where it left off--friendly, professional, and completely pressure-free. We worked out a fair deal with a simple handshake, and we felt confident moving forward. Buying a vehicle isn't just about purchasing a car--it's about choosing a dealership you'll trust for years to come. The sales experience is only the beginning, and we're hopeful the service department will continue to provide the same level of professionalism and customer care that Alex and the team showed us from day one. If you're looking for a relaxed, honest, and no-pressure car-buying experience, we highly recommend asking for Alex at Riverside Hyundai. Thanks again, Alex! Tom & Heather

    Riverside Honda - Fresh ground coffee. Better than the alternative.

    Riverside Honda

    (946 reviews)

    Scott Brady has saved Honda's reputation! Mr. Brady has been nothing short of amazing...dynamic…read morepersonality, thorough, pleasant, respectful, knowledgeable and above all - professional! My 2024 Prologue is the first Honda I have owned and I have not been happy at all. Spreen Honda totally corrupted my opinion of dealerships and multiple issues with this vehicle has severely tarnished Honda's image. This vehicle, unbeknownst to me at the time, was really a GMC vehicle that Honda placed their name on. There are two open recalls on the truck. My vehicle has been in and out of the Spreen dealership more than 10 times in less than a year - axle clicking, front bumper coming off, display console blackouts, rear camera blackout, vehicle not updating, HondaLink app not connecting to the car, etc. Spreen service counselors are the worst liars ever. Service have told me that parts were not available for any of the recall and the issues with the axle could not be addressed until Honda authorized the replacement. Spreen needs to be investigated by the State of California!! After the poor service at Spreen multiple times, I decided to make an appointment with Riverside Honda. Mr. Brady was my assigned service counselor. Mr. Brady assured me that my vehicle would get a thorough inspection and all issues found will be addressed. As it turned out my concerns of safety were confirmed when the technician discovered that BOTH axles (left & right) were bad, clicking when making turns at low speed, and needed to be replaced. The vehicle is NOT two years old yet and there warranty repairs needed...?!?!? Mr. Brady ordered the axle parts and had them installed under the warranty. He also got the display recall repaired. Mr. Brady kept in contact with me the entire day whenever my vehicle was left in his care. Again, Mr. Brady has saved the face of Honda. However, I certainly believe I got a LEMON from Spreen Honda. If anyone has had the same issues and found a Lemon attorney to handle, please let me know.

    This is the third time I've tried to leave a review about my experience here, and previous ones…read morehave not remained posted. That alone should raise concerns. My experience with this dealership was extremely frustrating. I did not feel that my concerns were taken seriously, and despite being contacted after my initial review, no meaningful effort was made to resolve the situation. At one point, I was warned about potential "defamation" for sharing my experience. That response felt inappropriate and discouraging, especially when I was simply trying to communicate what happened from my perspective. I was also repeatedly contacted by a salesperson even after I made it clear I was not interested, which added to the negative experience. If you are shopping for a car, I strongly recommend taking your time, comparing offers, and considering financing through a credit union or outside lender so you have more control in the process. Overall, I would not return here based on how my situation was handled.

    Mercedes-Benz of Riverside

    Mercedes-Benz of Riverside

    (1.2k reviews)

    We got our first Mercedes car from the Riverside site. Liliana Duran was super helpful. She found…read morea car we didn't know we needed it. She helped us to get a really good deal. She has been very responsive and helpful.

    Dear Walters Mercedes-Benz of Riverside Management, I am…read morewriting to express my profound disappointment with both the reliability of our electric vehicle and the level of customer service we have received from your dealership. Shortly after purchasing the vehicle, we experienced a serious battery-related failure that left the vehicle in your service department for approximately 30 days. Unfortunately, we are now facing the same issue for a second time. The vehicle has once again required battery-related repairs and has now been out of service for more than two months. What is most concerning is that on both occasions the vehicle lost all power while traveling on the freeway. This was not merely an inconvenience--it was a significant safety concern. Thankfully, both times I was close enough to an exit to safely maneuver the vehicle off the roadway. Had that not been the case, the outcome could have been far more serious. When purchasing a luxury vehicle, there is an expectation that the product will be reliable and that the ownership experience will be supported by a high level of professionalism, communication, and customer care. Unfortunately, our experience has fallen well short of those expectations. After two major battery-related failures and more than three months of cumulative repair time, we have lost confidence in both the vehicle and the dealership's ability to resolve these issues satisfactorily. We would appreciate a clear explanation of the ongoing problems with the vehicle, a definitive timeline for repair, and a meaningful resolution that reflects the seriousness of this situation. We chose Mercedes-Benz because of its reputation for quality and customer service, and we expect that reputation to be reflected in how this matter is handled. We look forward to your prompt response. Sincerely,

    South Coast Auto Brokers - McLaren Deals!

    South Coast Auto Brokers

    (156 reviews)

    We just completed our third lease with Rudy, and after working with him for nearly six years, the…read moreexperience continues to be exceptional. Rudy makes the entire process incredibly easy and seamless. He does the research, helps you find the right vehicle, works to find the best possible deal, and gives you all the information you need to make a well-informed decision. He's extremely patient, thorough, and genuinely focused on making sure you're happy with the outcome. One of the biggest benefits of working with Rudy is having a knowledgeable professional on your side when dealing with dealerships. He understands the process, knows what to look for, and provides honest insight and guidance throughout the entire transaction. The fact that we've now leased three vehicles through Rudy speaks to the trust he builds with his clients and the consistency of his service. If you're looking to lease or purchase a vehicle and want someone knowledgeable, trustworthy, patient, and truly focused on getting you the best deal, I highly recommend Rudy.

    Looking for a new car? Look no further. Contact Rudy at South Coast Auto Brokers!!…read more After sending an inquiry on Yelp, I received a response in less than 10 minutes. Rudy asked me to submit my vehicle inquiry and specifications on his company website and once I did, Rudy went straight to work. He worked diligently throughout the day, contacting his network of dealerships and kept me in the loop. He found the perfect car with every option I asked for. Matter of fact, the car was optioned even better than what I asked, all within my budget. By 7pm that evening, I was able to get my wife into her new Lexus RX350. My wife loves her new ride. Happy wife = happy life. Thank you Rudy for everything. You have definitely earned a lifetime client. Will be reaching out again for my next car purchase.

    Carsmart - 2010 Crown Victoria Police Interceptor

    Carsmart

    (17 reviews)

    I've always wanted to own a Crown Victoria Police Interceptor for many years. Got recommended a…read moredealership by a friend who also owns a Crown Vic. Checked out their listings and saw a super clean Vic with relatively low miles and low idle hours. Went to the dealership and met Antonio, who let me test drive it and I instantly fell in love. It was my first time financing a vehicle and Antonio helped me out and was able to get a loan through my credit union. Was super easy and quick. Would definitely recommend CarSmart and Antonio for anyone looking to purchase a vehicle.

    Wow......what canI say about this dealership. Excellent? Fantastic? How about all of the above. So,…read moreI'll just be honest here. I went in with bad credit hoping that this dealership would finance me a p71 crown victoria. I didn't have high hopes because of my credit situation but, I still gave it a shit anyways. I didn't beat around the bush and neither did they. It took about 3 days in order to try to get a deal worked out for me and they went to every avenue and every corner to try to make this happen for me which let's be honest, a lot of places would have given up on me a long time ago. I get it, an old cop car through most banks would not qualify for financing BUT, it's the car that I wanted. Antonio brought me in sat me and my wife down and laid it all out on the table with nothing to hide and I not only appreciate that but, I respect that as well. That has to be the absolute fastest I've EVER gotten a car from any dealership ever! There were no hidden fees, no bs and no drama. I am beyond Appreciative for Antonio taking the time explain everything to me and my wife and for having the patience to deal with us. If you want not only a beautiful looking p71 BUT, an extremely dependable one and well that hasn't been beat to hell, this is definitely the place to go. I stand on that!

    Lexus of Riverside - My first Lexus!!!!

    Lexus of Riverside

    (947 reviews)

    Ezekiel/Zeke & Nicolas/Nick are the BEST team ever! My…read morefamily is a 30-yr Lexus family and have gone through 3 SUVs but it's been a few years since I've been to RiversideLexus for service. A lot of new faces but I did recognize Zeke and was thankful being assigned him for my service manager. He's shy but very kind &friendly once he warms up to you. :) I arrived for the 8am service for my new RX hybrid and greeted right away by Nicolas. His polite and welcoming demeanor is a huge plus, especially to a girly-girl who knows little about cars. I was nervous and had a dozen questions swimming in my head; worried about my "new baby"-- but just chatting with Nicolas, I was already put at ease. "Service with a smile" goes a long way and he has a great attitude for customer service. Ezekiel (you can call him Zeke) is awesome as well. He jotted down all my concerns and made sure to explain every step of the process. He didn't have the "smarmy, condescending car salesman" attitude. Since this was my first service for the new RX hybrid, it was an easy process but they actually made me feel welcomed and comfortable, which is incredibly appreciated. Zeke also double-checked and explained the care/service package that I had purchased. He was always polite and patient with all my silly questions. It's only because of Zeke and Nick that I will continue to choose Riverside Lexus and tell all my family and friends to get their services done there. :) See you in a few months, Zeke!

    I honestly don't even know where to begin other than saying: PLEASE BE AWARE OF THIS DEALERSHIP…read more I currently own five Lexus vehicles, all brand-new 2025 and 2026 models, so I am very familiar with Lexus vehicles, their maintenance, and what should and shouldn't be recommended during routine service. Today, my elderly mother took her 2026 Lexus TX with only 13,000 miles in for a very simple oil change. I scheduled the appointment for her because she is an elderly woman, and I wanted to make sure everything was taken care of properly. While she was at the dealership, my mother contacted me with the service advisor standing right next to her. She was told that she needed FOUR brand-new tires because her current tires were supposedly "dangerous" and "unsafe to drive." She was also told that her cabin air filter was extremely dirty and needed to be replaced. I immediately questioned this because I own two vehicles of the exact same year and model, and I have never been told anything remotely similar during my own service appointments. My mother also drives much less than I do and is an extremely cautious driver. After I spoke with the service advisor and made it very clear that I was familiar with the vehicle and knew exactly what I was talking about, we received a call about an hour later stating that the service advisor had provided information for the wrong vehicle. Let that sink in. My mother was quoted nearly $4,000 in repairs and replacements based on information that they later admitted belonged to another vehicle. Had my mother not contacted me, she could have potentially spent nearly $4,000 on unnecessary work. I want everyone to understand why I am so upset. This wasn't a minor misunderstanding. An elderly customer was presented with a major, expensive repair recommendation and told her vehicle was unsafe to drive--only to later be told that the information was given for the wrong vehicle. I cannot say what the intention was, but I personally find this extremely concerning, and I absolutely do not feel comfortable allowing this situation to go unanswered. I will be reporting this and requesting that the dealership investigate exactly what happened. Please be cautious, ask questions, and always verify major repair recommendations--especially when you are told your vehicle is "dangerous" or "unsafe" and are being asked to spend thousands of dollars.

    Riverside Nissan - car_dealers - Updated August 2026

    Loading...
    Loading...
    Loading...