Your company does not have high standards, and just by you saying so it does not prove true, especially in my case. NO ONE EVER advised me BEFORE paying a non refundable deposit to NOT change the headliner color or its components, only the day BEFORE i was to pick up my vehicle was that even mentioned, the fact you come here to lie is appalling. You can see my the attached screenshots from Instagram. I was NOT informed via phone, text, Instagram or otherwise. The lack respect Coach had by NOT calling me to inform me that the job could NOT be completed that DAY by Color glo, it wasnt until the day AFTER they came to Coach and close to end of day the day PRIOR to be picking up my car. When more thanHALF of the accessories were already painted BLACK. I was told my car would be done on Thursday 3/27 and chose to pick on on fri 3/28. I asked that Color glo come in first thing Friday to get the job done they said they could do, the job you quoted me for and that I be able to be on the road in a reasonable time, that did not happen.
I was told my car was good to go, NOT that I should wait even longer than promised to have the silicone CURE. Yes there was rain on the way back but I'm paying you as a business for a job, if the sunroof needed to CURE more why wasn't I told that??
NO ONE TOLD ME I SHOULD WAIT FOR IT TO CURE
So instead of accepting responsibility that you and your employees failed to do the job properly the first time you wish to reflect the blame on me the paying customer, the customer that was NOT told to stay longer cause the sunroof had to cure.
No one and not you told me the leak test was 3 Hrs of a hose being blasted onto the sunroof, 3 hrs is a little ridiculous amount of time to do that as this is the first you've said that, you didn't tell me at the shop to my face that was being done for 3 hours. You told me the hose was out on and couldn't find a leak then told me well we found the problem the sunroof just came right out, the sealant didn't adhere. So it's my fault that I was given my car back my your business telling me I'm good to go????
In your response you are telling me that TWICE Coach automotive let me leave WITHOUT the silicone fully cured and that's my fault and no other company would offer additional assistance, especially when the fault is theirs to begin with?
If a company makes a mistake the ethical thing to do is accept ownership.
A $50 meal stipend and hotel in Portland does not address the fact that I've spend TWO round trips totaling 16 hrs., two days lost pay, including the round trip gas and one hotel stay I had to do to be at Coach first thing in the morning for you guys to "make it right" I was told I'd be taken care of first thing. The people walking in when I was there for my second visit did not have appointments they were walk ins for sunroofs leaking.
Remember I sat in your waiting room ALL day by that front door from 8:30 till close to 4 pm I believe.
The offer to come back for a 3rd time with $50 for food and hotel doesn't even cover the hassle this has been .
As a customer how can I have faith in a business that has failed to properly seal my sunroof twice now and you want me to come back a THIRD time for repair? Who is to say it will finally be done right the third time when it should've been done right the first time.
I requested some refund, something to make it right but got offered the hotel and $50 food card like that will make it all right driving back and forth from Coos Bay, OR to Beaverton for the third time, again with gas, time off work, childcare, etc.
But I'm the one that choose a company in Beaverton right so that's my fault?? read more