Took no liability after spark knocking my skyline RB26 to catastrophic failure. The car ran great with good oil pressure before they got behind the laptop for 4 hours. Passed their pre Dyno check days prior. read more

Surgeline - Damage shown to all of the pistons side skirts. - Auto Repair Near Me - Portland, Oregon

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Made an appointment to have some work done on my vehicle and put down a $200 deposit . However, my vehicle broke down that i just purchased 2 weeks prior and i unfortunately had to cancel the appointment with Surgeline. They took $100 of my deposit away and now said that the other $100 was no refundable as well. Jack will happily take your credit card number and money but company policies don't allow him to have a heart. STAY FAR AWAY IF YOU WANT TO BE TREATED LIKE A FAIR CUSTOMER AND NOT JUST A NUMBER. read more

My Porsche has had a Cobb tuner for 2 years. Car ran perfectly for a year before the Porsche Service dept (in Bend), changed the tuning on the PDK and the tuner caused the car to not know what gear to me in. So after a year of battling this issue with the dealership, had them uninstall the Cobb software. Fast forward to now, I called Surgeline and explained what was happening, and they said 'oh yes..no problem we can take of getting that back installed and running in 1 hour or less. Take the trip from Bend to Tigard, I go in and wait for Brandon, he's on the phone so I wait. Not problem because I'm excited to get my car running right again. So after a while the guy answering phones behind the desk was told to take care of it. I said no..no, I can wait for Brandon. But no, had no choice or go home, the receptionist installs the software, and when I go to start the car, all these error messages appear. 2 hours later the receptionist can't get it to work. No surprise there. I drive back to Bend with the car running worse than before plus now I still have an error msg. Long story short, if you have a Porsche and you love your car, then...PLEASE DO NOT take it to these guys. If you do...I warned you... :-( Just by luck I was talking to a Porsche owner and he recommended Elite Motors Cars in Bend. Yes..this was the place!! read more

The team at surgeline did an amazing job at hooking up 2021 STI. Prior to bringing my car in, I worked back and forth with Jack on how I wanted the build set up. He was extremely patient with me as a few of the parts I wanted were out of stock. When I made some additional changes later on, he was very accommodating and quick to respond with a new breakdown. When I arrived at the shop on Thursday, the entire process was extremely smooth. All the guys working helped me unload all the parts out of my other car. That afternoon, Jack called to give me an update on how the build was going. I went in Saturday afternoon to work with Chris on how I wanted the car tuned. Chris has a plethora of knowledge and is truly phenomenal at what he does. He is beyond an expert at his trade, explains things in a way that makes sense and truly takes the time to make sure you feel comfortable with everything. Jack and Chris are truly the types of people you wish you could always do business with. My build came out even more perfect than I could have ever imagined and sounds AMAZING. Thank you surgeline team for the work that you do. read more

Not much to say but I used to be a frequent customer there. They worked on my STi's (multiple) Evo X and GTR. Cobb sold to private owners and I didn't like the direction or service. Way understaffed, save yourself the trip and time. read more

Took my car in to get a few parts installed and they were great to hold my hand through the process. The team answered a bunch of my questions and were great at providing me recommendations for what I wanted to achieve. Can't wait to get tuned down the line! read more

Today was NWST/RS Dyno Day. Most of us traveled from Western Washington for this event. Only to arrive and find our that 200,000 people were without power. Cobb had no power. Bobby Wintrode went and got a generator, but sadly there were no electricians available to hook it up. He went above and beyond service for our group. Ordered pizza and refunded our money. Some of our members left, but he allowed us to have a car meet in his parking lot. Then the electricity came back on. He let 10 of us Dyno our cars at NO CHARGE. WOW!!! This is a great crew. Thank you guys so much!!! read more

Surgeline - My 2014 V6 Mustang - Auto Repair Near Me - Portland, Oregon

* UPDATE 2.15 * Shortly after leaving this review, Cobb reached out to me and offered to diagnose my car free of charge. Not only did they diagnose the popping noise that I had been eagerly searching for, they even took me into the garage to show me what they had found. The service was friendly and they openly answered any questions that I had. I commend Cobb for reaching out to me to make things right. Pure class. I will definitely be coming back to Cobb for my future services. * ORIGINAL POST * First off, I have installed many of Cobb's products on my car ( 2004 Subaru STI Stage 2) which have been nothing but spectacular. Secondly, this is about two seperate experiences. Experience 1: I took my car in to get the popping noise coming from the Rear differential diagnosed. I had been living with the noise, that would generate whenever my car would jerk, for some time and couldn't pin point where it was coming from. After about 30 min. the tech takes it for a drive and comes back to tell me it has to do with my end-links and I should replace them. I pay the man and I leave the shop a little skeptical because I know it can't be something so simple. Low and behold, after spending $80 for advice and $200 on endlinks, the popping noise hasn't even paused for a moment. In fact, it's gotten worse. Experience 2: I went in to have a new Stage 1 clutch installed. The install seemed to go smooth and they got me out the door in no time. However, soon after the install I started to hear a wheezing sound coming from my motor that would almost disappear once the motor got hot. I never thought much of it until 4 months later when I had to remove the turbo to fix a leaking oil return line. Once I was began removing the turbo I notice that my Downpipe wasn't even fully bolted down. One nut was missing and another was finger tight. Cobb was the last pair of hands to touch my car mechanically. I was furious. Upon further inspection, $20 worth of Titanium hose clamps connecting the intercooler to the throttle body were replaced with inferior worm clamps without my knowledge. It has taken me a long time to decide on whether or not to leave feedback based on my experience, but I figure it's best to create awareness for both Cobb and their potential customers. Ultimately, I'm more bummed that Cobb didn't live up to the expectations of their craftsmanship over anything else. read more

Surgeline is an honest, talented, fundamentally excellent performance tuning shop for your car. They will help you achieve your goals and make sure your car is safe, fun, and well maintained for all of your spirited driving needs. read more

I recently had my car start smoking and after I shut the engine off all the oil poured onto the ground. I had the car towed to Cobb on Thursday 3/3. I arrived right at closing amidst their monthly car show. Though the employees were off for the night, they pushed my car into the shop, put it up on the lift, and spent the next 30 minutes running tests and determined it was a failed oil line. I am lucky it will be a fairly inexpensive fix. I am writing this review because customer service matters, and these guys are second to no one. Everyone knows what they are doing, and they work well as a team. I won't let anyone touch my car except the guys at Cobb because they always make the extra effort. It showed today, and it shows in their work. Thanks again!! read more

This is the only place I trust for maintenance, repair, and performance with our two Legacy GTs. It's worth the hour drive for me to get this type of service. Everyone you encounter here is a professional and they know Subarus (and other makes). Highly recommended. read more

Surgeline - Auto Repair Near Me - Portland, Oregon

I read a review from a "Karen" with her Porsche issues and calling the guy up front the "receptionist"...as though this professional who advices tons of people who go to Surgeline for a variety of reasons from brake jobs to dealing with Frankenstein mods, has no clue about anything. It kind of irritated me, because this lady felt she was entitled to something from Surgeline who didn't screw her car up to begin with. I don't think she really understands, Brandon barely comes out to service anything for you. He manages the joint, but often helps out with his crew. Actually, it wasn't even the dealership who messed her car up...it was this Karen who decided on her own to have her stock Porsche modified and tuned to begin with. You want to reduce problems with your car in the future, then keep it stocked. You know when you mod your car, you take risks not working later on when you bring it to the dealership, right? Anyway, I've had nothing but spectacular results from Surgeline. I've been going there for oil changes to tunes since they were COBB Surgeline. They're on the conservative side when it comes to mods, which I like. I'm more risk-adverse and so any mod for me is always striking a balance between reliability and increased performance erring on the side of reliability for DD's. Surgeline tuners are awesome at striking that balance, their technicians are awesome at troubleshooting, repairs and identifying potential issues...and the "receptionists" up front have always been good for giving you some perspective and recommendations (without upselling you jack) if you're kind of still looking for what to do and you have limited knowledge on the subject matter. Often, I've brought my own parts in for them to install and configure. Is it more costly than your "auto-repair" shop where you can't even bring your own parts? Yes it is...but, when you see Nissan GTR's, Porsche's, BWM's track-only STI's, Lambo's and whatever sitting up front waiting to be serviced/tuned...you know this ain't a dealership and you get what you pay for. read more

Really appreciate the work their mechanics have put into my wagon and the help I've received over phone and email from everybody here. Haven't had a tune here as I've not needed one but have had just about everything else done by them. They also have a shop dog, who's a cherry on top. read more

I love this place! The people that work here are amazing. Always helpful and easy to talk to. Don't forget to make it to a first Thursday meet! Raffles and BBQ and hang out with awesome car enthusiasts! They always take care of their customers. The office can always answer your simple to her questions... They will work to make sure you're always a happy satisfied customer. They have an awesome tuner too! Believes in the honesty part and will tell you how it is. Friendly and awesome people is how I can sum up surgeline read more

I love, love, love this place! All of the guys are so knowledgeable and very well versed in their lines of expertise! Just had my 2012 Subaru WRX tuned and Chris was amazing!! He is beyond awesome at what he does! He even took extra time to answer all of my questions and show me how to utilize my new maps thru my access port! Also had a short shifter installed while my car was at their shop. I couldn't be happier and am enjoying driving my car more than ever now! I highly recommend them and am definitely going to use them for any future upgrades and modifications!! Thank you again Surgeline!!! read more

Excellent customer service and the highest level of work!! A couple months ago I sent them an email asking for advice on my car. I drive a 2004 WRX and had just purchased an Accessport V3 and flashed an OTS map. HJ was the person I talked to and he was patient and very thorough in his responses and offered advice free of charge (even though I wasn't even a customer at the time) he was very knowledgable and even looked at my datalogs free of charge and offered suggestions. Needless to say 2 months later when I was ready to go stage 2 I knew who I was gonna call. I contacted them about installing a full exhaust system and stage 2 pro tune. HJ sent me a price quote and scheduled a day for me. I wanted to try and sqeeze it all into one day since I was driving over 3 hours to have it done and requested a day off work. They were happy to oblige. I arrived at the shop last wednesday for my upgrade early in the morning. I was greeted warmly by HJ and handed over my keys. Since I wasn' t from the area he told me of some places I could go to kill time for the day, but he also welcomed me to hang out at the shop and play xbox or watch movies. I opted to stick around since I didn't wanna miss anything on my first tune. HJ chatted with me amiably and made small talk while I waited around. Their lobby is very cool, it has a window into the Dyno room and also a flat screen that you can watch their tuner make his tune on. It shows his computer and you can watch him make every single adjustment on the tune. Very cool. I watched Chris their tuner tune a 2015 STI and make 305 whp on when it was nearly stock. Very impressive. After he finished the tune he came inside and spoke to the customer in person about the tune and patiently answered any questions he had. It was immediately clear that he was very much an expert in his profession. I learned a lot just by listening to him. Later on in the day, HJ approached me to let me know there was a complication with my car. I was already nervous about the dyno tune since my car has 150,000 miles, but it is very well cared for. HJ took me into the garage to my car and the technician working on it to explain the situation. He told me that when he first brought it in he performed the pre-dyno inspection and it passed. Now after they had been working on it all day and it cooled, he performed another boost leak test on it after installing the exhaust and other parts and it failed. It seemed to be leaking from a valve cover gasket and they could not perform the tune. I was very bummed. It was already late in the afternoon. I asked if I paid them to fix it if they would still be willing to do the dyno tune that day. HJ explained that would involve staying rather late and that it was up to Chris the tuner. He called Chris and Chris was more than happy to stay a couple hours late (as was the technician performing the valve cover job) since I drove so far to get it done. Anyways, by about 530 in the evening my car was ready to finally roll onto the dyno. Another complication. It seemed my car was too low to get on there safely. So Chris pulled it back off and removed my skid plate to get the clearance he needed. Finally my tune commenced. It was very cool to watch even though I was nervous. And throughout the tune Chris came inside several times to discuss specific points about what I wanted out of my tune. Finally at about 730PM my car was done. Chris was able to safely squeeze 250 awhp and 260 ft/lbs of torque out of my 11 year old Subaru on stage 2 parts. I was very impressed. He spoke to me at length about how the tune went and patiently answered all my questions (even though he and HJ were staying two and a half hours late on my behalf) and even offered recommendations on what I should do in the future to get what I wanted out of my car. He also gave me a business card and welcomed me to call or email him if I had further questions. Long story short, it was a very awesome day at Cobb Surgeline. I learned a ton, was entertained, and had a great time getting my car upgraded. I really felt like the Cobb guys went way above and beyond to get me what I wanted and really cared about the work they did. And a very special shoutout to Chris, HJ, and Osiris (the technician) for doing everything they possibly could for me. I will absolutely 100% return for any future upgrades or tunes, and recommend them to anyone I meet looking for performance upgrades. These guys are awesome and do top notch work. Thanks so much Surgeline guys!! -Nick read more

Id stay away from this shop. Customer service isn't something they believe in. It took me over a month to get a quote and when I received it, it wasn't what we talked about doing at all. It was clearly just thrown together in response to follow up after follow up emails and calls. read more

This place is absolutely amazing. They have bit the bullet for me many times by giving me deals. I even had a scenario where my old Accessport v2 stopped functioning correctly and rather than charging me an upgrade to replace the entire unit, they only charged me the repair fee of $25 and sent me a newer version of the product. I will always use Cobb for my Subaru needs as they have quality parts, personnel and ethic. read more

Cobb tuning makes high quality parts, I can't wait to get in there for a protune.

Highly recommend Cobb. Took my 14 wrx in and went stage 2. Awesome experience at the shop. It took no longer than an hour and a half. Everything is running great an plan on coming back for a tune!! read more

I'm impressed, these guys are professional, friendly, and fast with their service. Also, they are reasonable with their prices, I shopped around when I wanted to do my stage 1 upgrade with exhaust and found them not only to have the best reputation, but also best price. HJ is a very helpful sales representative and also gives thoughtful answers to any level of question. I am new to performance upgrades, but if you want to make your car faster, this is the place to shop! Thanks very much to the Cobb Tuning Team. read more