Coach is located in the Outlets at Anthem also known as Outlets North Phoenix. This is a little confusing as the outlet itself is nowhere near North Phoenix. I am sure there's a story behind it. Coach is well known for their leather goods. I still have a vintage bag in my collection. They make a great product that will last just about forever. My bag is very old and still in excellent condition. The business has branched out into backpacks, shoes, scarves and more. Shared parking and Wi-Fi available. read more

Always a great place to get a new purse. My go to place when wanting a new coach purse. They do tend to follow you around but i feel as if they want to jump in to help as much as possible. I love the ladies that work here my fave place to come. read more

One of the Worst Shopping Experiences of My Life at COACH 4/6/25 Today, my husband and I walked into COACH, ready to spend our hard-earned money on a new purse and matching wallet. I picked one out, and the associate kindly offered to hold it at the front while we continued browsing. But what started as a normal shopping trip quickly turned into a deeply uncomfortable and downright insulting experience. We quickly realized that no matter where we walked, someone from the staff was either following us or openly watching our every move. At first, we thought we were being paranoid, but it soon became painfully clear that we were being monitored as if we were potential thieves. The final straw? As we headed to the front to pay, a woman literally ran around a corner and jumped in front of us like she'd been hunting us down. The look on her face--caught red-handed--said it all. She quickly turned away, visibly shaken, knowing exactly what she had just been caught doing. When we finally got to the register, the associate checking us out sensed something was off and asked if we were okay. We explained what had just happened, and to her credit, she apologized multiple times, promising to bring it up with her team. But the damage was done. We weren't just disrespected. We were profiled. We didn't steal, we didn't act suspicious, and yet we were treated like criminals for simply existing in that store. I didn't just walk out with a purse and wallet today--I walked out with a deep sense of disappointment and a bitter reminder that, even in 2025, some people still judge you by how you look, not who you are. COACH, do better. read more

Great store and very helpful and courteous staff. I went several times and purchased many items on sale. read more

I bought a bag/wallet on line (12/20) and then after trying the bag out this morning decided it wasn't my style and would return it and get something else. I went to this store carrying the bag and let another sales associate know I was returning the bag and needed to replace it with something else. I get to the cashier and she refused to return it stating that it was used and wouldn't accept my bag. I explained to her that I had the emailed receipt (which she never looked at) and told her that if the Coach Outlet site stated all sales were final I wouldn't have purchased the bag. She said that was the case and continued to say the bag was used. I will never shop @ this shitty place again and the fact that she wouldn't even bother looking @ my receipt speaks volumes. Spend your money elsewhere. read more

They have the best deal on coach purses at this outlet especially on Black Friday. Today they have a 60% off and an additional 30% off on some of the purses. Staff is very helpful and friendly. The store is a relaxing environment and plenty of room to walk around and test out the purses. read more

Never had an issue before until yesterday. I like to buy online and now I remember why. Some of the "seasoned" associates need to retake a class on customer service. When I walked into the store with my mom I had not one but two or three associates following us at a time. When I picked up two items they were quick to inch their way closer to me. Every two minutes asking if I needed help with anything to the point where I had to ask them to take my boxes to the register if that made them feel better about me... they were quick to do so. When I asked about a return policy for boots for my daughter who clearly wasn't with me another associate who was "fixing wallets" was quick to add that the boots had to be unused condition. HOW RUDE I had to tell her that goes without saying and I obviously don't have my daughter with me so I couldn't try on the boots until I was home... if that was okay with her. It was then they backed off a little bit. At the end of the trip I did end up buying 400$ worth of items. Didn't steal anything... And I will definitely avoid this location or stick to online. Get it together ladies. read more

I bought a tote 14 months ago. 6 months ago the straps started fraying and falling apart. Since I live 155miles away today was the first time I've had a chance to get back to the store. The manager refused to let me exchange it saying I'd be better off buying a new one or I could pay $95 to have the straps replaced. He offered 10% off another purchase as consolation. Coach used have better quality and customer service than this! read more

Coach - Outlet Stores Near Me - Phoenix, Arizona

Was very skeptical of this really being a discount when we got there but had been reading the reviews. We walked in they gave my wife a 70% of card for most things in the store we walked out with two gifts for both combined being under $200 dollars usually that's not even the price of one item when I have shopped with my wife at the coach stores in San Francisco and Honolulu. The sales staff were friendly and not pushy on sales. Next time my wife wants something coach going to recommend we check there first to see if they have anything to meet her wants. read more

The staff was super nice and made me feel welcomed. I didn't feel rushed and they went above and beyond answering my questions. I couldn't decided between 2 bags and kept going back and fourth if I should get both or just one. I ended up getting one. Now on my way home I wish I would have gotten the second bag!!! read more

I'm not a big brand name gal, however when I heard there were great sales at Coach I had to check them out. This last weekend there were purses on sale for 50% percent off the already reduced price. I bought a super cute blue coach purse for $40 and I love it!! I better not become a "Coach snob" now!!! haha The store was very clean and the associates were all very friendly and helpful, especially Deb. She gave me lots of information about different bags at Coach. I recommend this store to anyone who likes Coach! It's very bright, clean, and everyone is friendly! Happy shopping! read more

I love the outlet stores for this chain. They always have good discounts on items and friendly staff. We headed in to "just look," which always turns into getting something since the discounts get me everytime! They had a great tote-inside-a-tote jade green bag that was just perfect for our upcoming trip to Orlando, so I grabbed it up with the 70% off clearance offer, plus an additional 10% off any purchase that day. Both the associate that assisted up in finding the color I liked and the cashier that checked us out were very friendly and welcoming. Overall: A I'm sure we'll be back again if we are in the area. It's a hard place for me to say no to! read more

Great service, great deals, great staff, and excellent location. It's so nice to get out of Prescott and do a little regular everyday shopping at this wonderful Coach outlet. The staff that work there provide excellent customer service and I'm always pleased when I go. read more

The store was VERY clean and the sales ladies were really helpful and friendly. The selection was great and you can't beat the outlet prices and the deals they always seem to run of at least 50% off almost everything in the store. This place is comparable to the Tanger Coach outlet in Glendale, but this one seems to be a little smaller with a more limited collection and options. I still was able to find a great deal on a tote purse and wallet so I left really happy. The clearance section (which is my favorite place) was a little on the small size, but I was still able to find something. I will more than likely be back. If you are looking to get a Coach purse or item without having to pay the full price, while actually getting to hold and see the item, then I highly recommend checking this store out. read more

Ok Julie H. Really.....your complaining about the store not letting you in when you got there at 8. The store doesn't open until 10!! Your being unrealistic. And I suppose it is the stores fault you had to wait in the car for half an hour for the rain to subside. Come on..... Why did the store lose your business over these things???? Are they suppose to cater to your schedule and demands?? I think your being unfair to a store you did not even shop in. I think they dodged a bullet by not having you as a customer.... read more

Amanda and Audrey were awesome made Christmas shopping that much easier for me. Helped me picked out gifts . Everyone at the store were great and very helpful. I recommend shopping here everyone is on it when you need them . read more

My husband and I stopped in this store while visiting the Outlets at Anthem on Veteran's Day, November 11th. The customer service is exceptional. I was greeted by a nice sales associate who asked if I needed anything and gave me good pointers about the purses I was looking at. I browsed around and found a purse I liked. The sales associate made sure everything was good and asked if I needed anything else. She then met another sales associate who took my purchase to the other side of the store where the register's are located. The sales associate was very pleasant and we received an additional discount because my husband is a Veteran and retired from the Navy. The whole experience was easy. I would recommend this store if in the market for something Coach. read more

The staff at this Coach store are nothing short of amazing. They are very kind and very helpful. I look forward to going to a Coach Outlet during the holidays! Always at least 50% off of regular and clearance items! Sometimes you find the best deals in the non-clearance items... don't under estimate the new items! Typically the sales associates will be walking around with calculators assisting you with the discounts - word to the wise -50% and then 30% additional is not equal to 80% off... read more

I bought a $500 coach, briefcase on May 7, 2017. I was unsure if it would work for me. So I told the manager I lived in Flagstaff and would need to try it she is assured me that this was no problem, staring you have 30 days to do a return. I got home to Flagstaff I tried my stuff in the briefcase found it did not work it was too small. I brought it back to the coach store in today which is May 27 under my 30 day a different manager tells me he cannot return it as it is used. So please buyer beware. This store does not do returns! read more

I need to stop the insanity. I get these e-mails telling me I get additional 30% off, NOOOOOO, I can't pass up that offer. What do I do? Get in the car and drive 25 miles each way and get more stuff. I am obsessed with this store. I got sunglasses, a new wallet, a cross body purse and a pair of flip flops. I guess I need to unsubscribe from those e-mails. At least I didn't pay full price. This is how I rationalized my purchase. read more

We sat in the car for 1/2 hr waiting for the pouring rain to subside. We got there right at 8 and they wouldn't let us in. We live nowhere near here and were passing back by coming from vacation. they lost a sale and a customer at this store forever read more

Most of the products are "made for outlet" and noticeably inferior quality compared to full-price store products. Therefore, you're not really getting a good deal for the $200 bag that supposedly retailed for "$400," because that bag was never meant to be sold for anything more than $200. The leather is different and the styles are different. The sales associates are extremely pushy when it comes to making a sale. They are also very rude and accusatory if you ever decide to return something. I bought a bag and changed my mind the next day (see above reasons) and decided to return it, unused of course. The tags were still on, I had my receipt, and the bag was clearly unused since I had purchased it Monday night and was returning it Tuesday. The sales associate made a big show out of inspecting the bag and asked me "why the bag was dirty" and "did you happen to use it??". Um. Well. You tell me why you sold me a bag that is dirty. And you explain what use I could have had for a giant tote bag on a Monday night if I was somebody who wanted to use something and return it. The sales associate was completely unprofessional and I am decidedly never buying anything from that store again. If I'm dropping a few hundred dollars on a bag, I expect at least the service you get any mall store. I'd rather spend a little more for better quality at a full-price store and not be accused of returning a used bag, or better yet, just wait for a good sale at Dillards! Dillards has a "take an additional 50% off sale items" every New Year's Day and similar sales throughout the year. I've gotten Coach bags at Dillards for $150, which is both cheaper and better quality than the "made for outlet" crap that they sell here. Also, if you've ever bought a coach bag before, they regularly send you coupons for 30% off full price or $100 an item. Doesn't make sense to put up with crap both service and quality-wise at the outlet. read more

Always go there to c if they have good deals, for a few years now. it was a different manager before, much better. This one right now doesn't wanna check if they have a new one in the back for u. Everyone touches the one on display I prefer a new one from the back. Also On a different purse I purchased she said oh that one we don't have extra ones just the one on display, ok I understand. I bought the one on display, But when I came back an hr later I saw there's an anther one sitting there exactly the same as I bought. Plus a different color too. She says she didn't know there's another one, but I don't believe it. I know it's an outlet store, but still id like the manager to be honest and help customers to get what they want. read more

If you go to Coach at the mall you are going to pay 2-3x more than here. This place is my wife's new favorite. I am pretty happy to have found this place! Will save me a ton of money on my wife's purse habit! read more

Saves money but I read online the purses you get here are not made the same as the ones from the real stores? not sure? My wife prefers the retail stores! read more

LOVED my experience when I went there last weekend. My husband and I drove out there on Sep. 15th specifically to get me a coach purse and wallet. When we walked in we were immediately handed a 40% off the entire purchase coupon. SCORE! I was looking for a specific purse and the sales clerk was very attentive to trying to find what I was looking for, wish I remembered his name to give him kudos. Turns out the bag I was looking for was already out of season-damn! But he did find similar bags to that style. I opted for something different though, lol. When I picked out "the one" he informed me it was a new style- double score, and guided me to the matching wallets (poor hubby-- hahahaha!!!)... When we stood in line another salesclerk immediately came up to us and asked if we were paying with a credit card (it is a rare occassion when we actually do have cash) and told us she could take our payment. We were standing by some display when she pulled out this device from her pocket with a credit card sliding thing attached to it-- I'm pretty sure I've seen it on tv before... it kinda looked like that square thing you can attach to a phone and set it up to email me the receipt.. the less paper that I have the better.. Oh and a side note! I thought we were gonna spend $400 for everything combined, hubby thought $600, we were pleasantly surprised when we saw the prices- Purse was $179, the wallet was $119, and after the coupon the total was $238- even. So... excellent customer service- check. Great prices- Double check. So will I be going back there again? Absolutely. Oh, poor hubby!!! I just hope that as another yelper stated I don't become a "coach snob" but I seriously doubt that it WONT happen read more

i luv going to the coach store, the ladies there are always so nice!!! chris, becky, and lynda, and of course i dont know the other ladies names but they are all so nice and helpful!! love it!!!!!! read more