Bought a pair of caiman boots at Lucchese HLSR booth before a Saturday rodeo this year as I've been…read morelooking at a new pair for a couple years. Since we were 10 minutes from the start of the rodeo & show, I paid and they held them for pickup afterwards. When I got home and took both boots out, I noticed the pattern match was a little off on the left boot that I never even saw at the Rodeo. I took them to the First Colony Lucchese store for exchange. They were extremely helpful and we came up with a better pair than what I started with! Extremely happy and love that store! I highly recommend this store and will be back. It's so much more convenient than driving down to Westheimer imo

From the owner: At the heart of Lucchese's business lies the art of handmade Western boots, where every cut,…read morestitch, and polish is guided by over 140 years of tradition. The brand is renowned for using only the finest leathers sourced from around the world, crafted by skilled artisans who understand that precision and patience are essential to achieving perfection. Beyond its legendary boots, Lucchese offers a curated lifestyle collection featuring leather goods, apparel, accessories, and equestrian gear that reflect the same standard of excellence. The company also offers custom bootmaking services and exclusive collaborations, ensuring each client receives a truly personal experience. With flagship stores across the U.S. and a strong online presence, Lucchese remains a symbol of Western elegance and bold American spirit.

The sales persons in this store are dishonest. They offered my 40% less if I buy a second jacket…read more After I bought a second jacket and a pair of gloves, they didn't inform me that the 40% will go only to the gloves which is only 6 Bucks. Don't buy from them again. I saw a lot of people returning jackets and other stuff because of bad quality and non genuine products Worst salesperson ever

This store lacks any sense of accountability. I bought their…read moretop of the line Wilson leather back pack and within 60 days the strap broke because of poor workmanship and they refused to replace the bag. The so called manager that the inexperienced store clerk called did not even speak to me but just told the clerk to tell me that since I said I have used the bag 4 or 5 times them they cant take it back. Do not waste your hard earned money with this store

Reasonable price, solid work, quick turnaround even during the holiday season, and exceptional care…read morefor customers. I had my eye on these beautiful black leather boots for 2 years before I finally bought them. They were comfortable, but much to my disappointment, the soles had zero traction and I was certain I'd slip and fall if I wore them out of the house. Al re-soled them for around $35 (if memory serves) during the week of Thanksgiving in 2025 in around 3 days. The soles look seamless and no one would be able to tell that they weren't the originals. They have solid traction on the ground and I am happy to report that I have not slipped once.

Great job. good price. Did a proper repair on my wife's boots. I could trust them. Mailed boots…read moresent from five states away. Picked up on time

Service is the best! Had an expensive belt buckle issue bought from somewhere else and they fixed…read moreit in two minutes.

Excellent experience at the store today! I came in to get…read moresome holes on my new Hermes dress belt...I am afraid to do it myself because the belt is so expensive! :( The lady at the front was so friendly and knowledgeable. She punched several holes (with different sizes and shapes yet quite similar to the holes on my Hermes belt) on a piece of leather for me to choose. This is because she doesn't have the tool to make exact holes. After all these troubles, FREE OF CHARGE!!! I couldn't believe it! According to her, she never charges to punch belt holes (even belts are not made by the store)! While I was there, I saw a huge collection of buckles, leather belts, knives, etc. they are so beautiful and quite affordable. I will definitely take my parents here when they visit the US.

2nd time driving out & CLOSED. Hours posted are not reliable. You make shopping local really hard.read more

I ordered a custom holster from Clay in March and was told it would be ready in one week. When I…read morereturned to pick it up 3 weeks later, the holster was too small and the clip was not covered with leather. He said it was made by one of his employees and that's why it was made incorrectly. He told me he'd make it himself and I could pick it up in one week. Well, when I called to ask if it was ready, Clay told me he didn't have time to make it because he's too busy. He refunded my money. I would not recommend purchasing anything from Twisted Arrow Goods unless you want to wait a long long time for a product that won't even be made correctly.

Best belt I've ever owned…read more I carry. I carry a big gun. .45 ACP. The consumer belts you get, even ones at gun shops, just can't cut it. I walked in, they measured me and custom fit the best belt ever. Today I went back. I have lost weight. They recut the belt and refit the buckle while I waited. No charge. OUT BLOODY STANDING! They also do custom holsters, bracers, bags, etc. I have a knife sheath project I'll be taking to them in the very near future.

Had some old lucchese boots sitting in a closet. They were there for at least 15 years folks. I…read moretook them to Villalobos. They resoled the boots, gave them so new heels, and reconditioned them. Then...whammo! Boots like new! Can't believe it. Thanks so much for the service!

Went here for repair on leather straps on a duffel bag and I am very happy with the workmanship…read more Will definitely be back!

I went here to see if they could repair a belt for me. In-service my item, they did make…read morerecommendations to me, one of which worked. Just appreciated the conversation and them not just saying sorry I can't help you. Additionally they had some really nice looking items in there and when I'm needing to purchase anything of the sort and I will go there.

I had a very special custom project. My wife earned her gold medal in dressage . The official…read moremedals were cheaply plated versions of the silver or bronze medals. I wanted a quality version mounted on Max Lang's Texas Star buckle for her. Chris was quick to say it was no problem. Based on the silver design, he recreated the gold medal to exacting standards and executed flawlessly. The whole transaction was effortless and the results beautiful. A true craftsman and the company was a pleasure to work with!