UPDATE!! They just sent me a $63 bill with absolutely refusing to send an itemized invoice or state what the bill is for... this business is fraudulent!!!!! I reported them to the better business bureau. I'm going to talk about the facility setup for most of this review as this is why the rating is low. Receptionist never sent me new patient paperwork over the weekend before my appointment on Monday. That's fine, but they wouldn't see me until it was complete and it took me 30 minutes. Once they called my name to come back they sat me down in the XRay room, handed me a bill and asked for payment immediately. Said we could not continue the appointment without payment.... major red flag! Most reputable medical office would never do this!! Okay fine, with insurance $143 dollars... Like others were saying they NEED to do the oral cancer screening. I've had that done at other dentist... they never even used the oral screening device on me while I was there... Again major red flag!! X-rays done then they take me back to an actual cleaning room, they say let me turn on Telehealth for you to see the doctor... All the "doctor" does is look at your x-rays, and they rely on the dental assistant to actually look at your teeth... again, this is a major red flag!!! The dental assistant says her teeth look great, I suggest a regular cleaning, "doc" says great do that. Since my teeth were in good condition they did it on the spot, which took 10 minutes. But usually you have to make a separate appointment to get your teeth cleaned. I would seriously NEVER recommend this place to anyone!! Even though the dental assistant who assisted me was a sweet girl and I have nothing bad to say about her. This facility is sketchy, they squeeze every dollar they can out of you, all while NEVER seeing a physical doctor. DO NOT GO!!! read more

Coast Dental - General Dentistry Near Me - Tallahassee, Florida

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I always feel I'm paying too much with insurance. And everything they do hurts. Think they are using watered down Nova Caine. People should know that with today's technology going to the dentist should not be painful. I've had a lot of dental work done over the years and this particular office (Blairstone location) has been the most consistent painful/uncomfortable treatment and procedures ever. Wonder if another location would be better? read more

Horrible customer service fraud alerts all over this company they is India call centers who gain access to your account and charge hidden charges after service has been concluded and after insurance has already paid I have paid 1700 $ o top of hidden charges bullshit made up by India call center scammers their customer service is the worse I've ever encountered in my life fast talking would not even listen before entering an excuse for this or that can't even understand what is being said hate to go on and on but this is a huge scam services provided but you will pay over and over again and be spoke to like your crazy for asking in the first place DO NOT USE THIS COMPANY EVER read more

They charged me upfront for a charge that was covered by my insurance and it's been over 90 days and I still haven't gotten reimbursed!! Do not pay this company upfront. Wait until they submit the claim to your insurance company before you put out any money. read more

My daughter was told her new patient exam was $77.I called my insurance and it was supposed to be zero, when I called to question the charge they said it was for an Oral cancer screening that was required for all new patients???? They then told her they couldn't do the cleaning until she did a gingivitis plan that was $980, she goes 2 times a year to the dentist, perfect teeth and gums.SCAM ALERT...DO NOT GO TO THOS DENTIST! read more

If I could put NEGITIVE stars I would this is the worst dentist office I've ever been to. I was the third person when I arrived for my 2pm appointment. I wasn't there five minutes, and I kid you not 8 people showed up after me and six got called back before me. One got sent home without being seen another they tried to send to another office, and they loudly said they didn't have dentures in the office for him so everyone to hear, that's very unprofessional! After waiting an hour, they finally called me back. Saying I needed to call and switch my insurance over, I said it took an hour for you to tell me that? She then said she just took a look at my card; keep in mind they sent me a text at 11 am asking for my card by 12:30 or my appointment would be canceled. So how are you just seeing my card? Anyway, I call and switch because the dentist on the card no longer accepts the insurance and coast is in network. The insurance lady puts me on hold and calls the office to verify the switch, she then takes me off hold and I go back to the waiting room and I ask her how much my copay is she tells me $5 I then ask her how much cleanings and such are she says they cost nothing unless I'm getting actual work done like fillings or something and she'd email me a copy over. So, I finally get called to the back and the lady that's taking me back asks how my day is. I tell her I don't know. She asks why, I tell her well it's kind of long.. she says well we didn't have your insurance, so it took a while. Umm yes, y'all did I sent it at 11am. Whatever. We get to the room she asked me what I want done today I tell her a cleaning. She tells me I can't get that today I have to be established as a patient first they have to do x-rays and such. The doctor will come on the tv and talk to me. What the hell kind of dentist comes on a tv screen??? Please tell me. At my old dentist they do x-rays and cleanings same day. Then she tells me I have to pay $69 today because I don't have insurance. But in the hall, you just said it took so long because y'all DIDN'T have it meaning you have it now. Oh okay. I told her yes y'all do I talked to the insurance lady and switched it over and she said my copay is $5 she said oh wait and she goes up front and talks to the lady and comes back and says well you still have to pay $69 I said no the insurance lady said my copay is $5 she said well you can add the $5 to the $69. I put my purse on my shoulder and said don't even worry about it cancel my appointment and walked out. Went to the front desk told them don't bill me I wasn't seen and left. This place is a JOKE and needs to be shut down immediately especially after all the other reviews I've seen I will be calling my insurance company today and making a complaint with them as well. read more

Update five months later and i am receiving final notice threats. They want to send me to collections over the 70$ i already paid and got a confirmation for. Do not come here. read more

unprofessional and lacks communication. I showed up to my apt and that's when they informed me their hygienist was out. Nobody called me to let me know. Then they told me they would "fit me in" when I had made an appointment according to my work schedule. I do not recommend. read more

This is the most unprofessional dentist I have ever been to. Went in to get one thing taken care of and they didn't even get to that after 3 visits! They kept trying to push cleanings and or other nonsense and said they'll get to the painful tooth issue after several visits and an expensive action plan. Nope, I will never go back and I already suggested to friends and family that this place is bad. The dentist was really rude and unprofessional. read more

Horrendous. After calling in October and scheduling a routine exam and cleaning on January 29, I received a call cancelling the appointment due to "short staffing ". My appointment was rescheduled for February 6. Today, February 2, I received a text message canceling the appointment again, and advising that I needed to call to reschedule. After several attempts, the phone was answered by a call center employee, who is not in Florida. He was nice but unable to help at all. Stay away from this clown show. read more

Avoid like the plague. Full of hidden fees and terrible bookkeeping. I went here expecting to get a routine semi-annual cleaning. I was given the information forms to fill out electronically and return them only for the office to tell me that they didn't have any of my information once I arrived at the office. I was taken to the back for my X-rays and then I was handed a bill for $60 for a oral cancer screening (you don't have to get it). The audacity of them to add an expense that I didn't know anything about. Even after I asked them to remove it, it remained on the invoice. I had to physically scratch it off and initial so that I wouldn't be charged. After that, I was taken to a room where I thought that I would have my teeth cleaned. Nope. They just send a hygienist in there to poke and prod at your gums and teeth and yell out numbers to an assistant for five minutes. Before she left, she tells the assistant to "add a toothbrush" to the bill. The toothbrush costs another $120. Once the hygienist left, they then SKYPE a dentist from a remote location . I was told that they wanted to do a deep cleaning. They weren't going to do it that day, but I had to come back IN A MONTH in to get it done. The deep cleaning consists of two separate sessions totaling $1000 out of pocket (insurance doesn't cover). I later tried to call to remove my appointment from their books because they kept texting and calling about it. Mind you, I had canceled the appointment the day of my "exam". They don't pick up the phone at the office. They have a call center in another country. I was told that my appointment wasn't in their system, but I kept receiving correspondence from the office even after my cancellation. Don't waste your time on this place, I'm sure there are private practices that will give you a much better experience. read more

This is the worst place to have to go. Their call center is not even at the office. It must be in a third world country somewhere. When I called to schedule a cleaning, I had to wait 6 months. When I finally got there, all they did was take x rays and then said I had to make another appointment for a cleaning. I told them that I also need to have a tooth fixed. I came back and they did the cleaning but wouldn't fix my tooth. I had to make ANOTHER appointment for that. A week before my tooth was to be fixed they sent me a text message saying they had cancelled my appointment. They over charge you and you never get to see an actual dentist! This is ridiculous! Go anywhere but here! read more

I had to change my dentist due to being on medicare. My choices are the "doc in the box" dentist. So I went to Coast Dental. My last dental appointment with Dr. Bryant in Tallahassee, went smoothly and I had a good check up. So I was expecting the same when I went to Coast Dental. First, my appt was at 3pm. I was waiting while several people were taken back. At 3:20 I asked the 2 women chatting behind the glass if I would be taken back soon. I was told that I would be taken back in just a moment, with a side eye. They continued their discussion and eventually one of the women came and got me. They took x-rays, and did the normal exam. However, In scoring my gums they had many 4, 5 and 6's. Which I never in my life have had scores of 5 and 6's and rarely 4's. They told me I would need periodontal care which is not covered by Medicare and this would cost me $358 plus dollars, out of pocket. Plus, they said I have gum disease. Of course, this is done with a dentist on zoom, so when I asked to speak with the dentist to address my questions, I was told that wasn't possible. I do believe they were diagnosing me with this, because they wouldn't get paid much through Medicare. So, of course, I walked out, furious. I immediately reported this to Better Business Bureau. Where I found out Coast Dental is not accredited by BBB. Not surprising. I went back to my regular dentist, Dr. Bryant. When I got my teeth cleaned at Dr. Bryant's, we looked at my previous record and I had NO 4, 5, 6 SCORES ON MY GUMS!! Plus, nothing about gum disease. THE ONLY REASON I left Dr. Bryant was because of Medicare, but I would rather pay out of pocket for my cleaning with a reputable Dentist than pay anything toward the pockets of Coast Dental. All this is to warn you, if you like your money in your pocket, DON'T GO TO COAST DENTAL!!!! See a real dentist, that actually sits in a chair next to you to go over you exam results and is available for questions at any moment. read more

This place is a joke! Made an appointment a month in advance, they cancelled due to staff shortage without giving me a priority of a new appointment. Aspen Dental and Coast Dental run a close race at the lack of healthcare. Stay away, they should be out of business! They are all about the money. read more

My husband and I scheduled 2 appointments back to back a few months ago. The office called us to cancel because a hygienist quit, no problem. We tried to reschedule together, but we ended up scheduling separately. My husband had his appointment yesterday (04/20/2021). The office called to reschedule because a hygienist was running late. He rescheduled to later in the day. After waiting for over an hour... he was so frustrated, he rescheduled AGAIN, to the next day. The following day, he went back to the office and finally got in only to be told we needed to pay 75.00 for a cleaning and x-rays. I am fortunate and I have very good dental insurance and there should have been zero out of pocket!! We will not go back. We will not recommend them to anyone. Follow up- And the dental office doesn't even respond on this site personally. They send the same generic message that "we" are important to them. If we are soooooo important... A personal call would be a good start!! read more

I was new patient and showed up on time. paperwork I faxed and got verification was told a no show. filled out again. An hour later still not called in. I asked if an hr wait was normal. I was told because I did not return phone confirmation I had to wait. I said I confirmed online but she said not good enough I should have called. I said I was in MA for a funeral. She said to bad, so I walked out!! read more

I called and made an appointment because I broke one of my teeth. I recently had gotten new insurance because of a job change and looked at providers who took my insurance and found a bunch but they were all just listed under the dentist name/address (not company name.) I called and was able to make an appointment and the man on the phone said he had my information already so I assumed it was Coast dental (the only place I had gone in the last 6 months.) I was able to make an appointment for the next week so I excitedly took the appointment. I searched the address online and cross referenced the phone number I had made the appointment with, lo and behold it was Coast Dental, but at a different location. I thought maybe they moved or had two locations. The day of my appointment comes. I leave work about 4 hours early to show up at 2pm, right on time. The receptionist tells me my appointment isn't until 3:20pm and I would have to wait...weird. I thought about just waiting but then I asked her to check again because I was sure it was at 2. After getting my name wrong about 3x she finally determined I don't even have an appointment. She mentioned something about the location on Tennessee street. I asked if maybe it was there and she informed me they're not the same. I asked if I'm even in their system and she told me she couldn't find me anywhere in the system. I ask again "So this Coast Dental and the Coast Dental on Tennessee street are not related at all?" she agreed and told me they were completely separate. Very confused I left the office and decided to call the number I called last week when I set up my appointment. It rang and then immediately transferred me to a call center. I hung up and called the Tennessee street location. It was the exact same thing. Ring and then a call center. Which led me to believe they are totally related! I finally got someone on the phone and they told me I did not have any appointments at either locations. I told them about my interaction last week and they said "Oh wait you did have an appointment at the location on Tennessee street at 2pm but it was canceled." When did they inform me it was canceled?? I then have to reschedule, double check, and confirm that I have an appointment at the correct location and luckily they had an opening for the very next day. (I will continue this review on the other locations page.) read more

0/10 do not recommend. They got me in super fast for a new patient consultation (I called on Friday and got an appt for Monday) so I had high hopes. First appointment was OK they did x-rays and consult as expected but what should have been free through my insurance was still $120. No biggie, health care cost a lot out of pocket. Needed a periodontal cleaning, 2 sessions over 2 separate appointments, cool. Booked the next appointment for 2 weeks out. An hour and 15 min before my appt they called to reschedule bc the hygienist called out that day. 2nd red flag, but rescheduled to another day a month out that worked for me. Took ANOTHER day off work, confirmed through text. They called the day before my appointment, missed the call, called back...no answer and couldn't leave message. I received another confirmation text 2 HOURS BEFORE MY APPOINTMENT. When I got there they informed me they had filled my slot because I didn't answer the 1 phone they made. I have attached screenshots of all the texts they sent leading up to this rescheduled appointment. They also don't have any dentist in office they just zoom call them in from Orlando. The xray tech is still in training and is left on her own with no guidance from the hygienist. Most painful x-rays I've ever had. Do not waste your time here read more

Coast Dental - Confirmation texts - General Dentistry Near Me - Tallahassee, Florida

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Waited 4 months for an appointment for a bad tooth with pain. Confirmed appointment via both text and emails the week before appt as prompted by Coast Dental. Received voicemail 2 business days prior to apt that they needed my insurance member ID. Attempted to contact them both days prior to appt but got voicemails due to busy lines. On the day of appt I was informed that they canceled my appt due to not being able to verify insurance. Contacted my insurance provider who was surprised as they are listed as my primary dentist office and could obtain member ID at anytime. Currently in the process of changing my primary dentist via my insurance provider. Would not recommend especially for any procedure more pressing than a tooth cleaning. read more

NEVER NEVER GO TO COAST DENTAL! Coast Dental are just rip your money, they are not the real dentist take care about patience. they charge unknow and unnecessary medications, they even bill your insurance the toothbrush which you never buy! the cleaning services is really really bad. For 45 min cleaning, they charge you $576.50 and their bill is discrepancy with the insurance EOB. they are not only over charge you, they also send the bill to collection company! So horrible dental office! NEVER NEVER GO TO COAST DENTAL! read more

If 0 stars was an option I would choose this. This place has low ratings for a reason. DO NOT GO HERE. I had an appointment scheduled more than six months out with it being canceled two days prior. I had rescheduled because I'm desperate for a dentist appointment but upon showing up I was told I would be having to pay 112 out of pocket for a required oral cancer screening. I asked if I could just have the cleaning but this was not possible without the screening. I have dental insurance and this is a place that is within my net work. So the out-of-pocket cost was way beyond anything I've ever seen. After saying that I'm uncomfortable paying this cost, and do not understand why the screening is necessary, the hygienist told me that she wouldn't go here if she were me. Trust your gut and choose a different place. I walked about before I even sat down in the chair. Note: If you were going to the Tennessee location and planning on seeing a dentist, don't hold your breath. They do Teledentistry so you won't even be seeing a dentist in-person. read more

Worse ever! Tried to make emergency appointment. Was no Dentists were at Tennessee office but could get an appointment Blairstone in 7 days. My appointment was today I called to confirm and once again with rerouted to a answering service from who knows where. The person told me my appointment was canceled without any knowledge to myself. I called my Aetna insurance to report them. I went online to their live chat. Person told me no appointments until August and that's the Tennessee office has no Dentists!! Then he said I can get a phone call appointment for $99 to prescribe medication. scam!!!! read more

The only time my daughter actually saw the dentist was at the initial appointment. All other appointments cancelled on her. Waiting months on an appt, just to cancel. If you can handle the frustration, go ahead and use this dentist. We're going to find someone else. read more

The front desk and my dental hygienist Shelby were great! I always recommend this place to family and friends. I'm in, I'm out and everyone is so warm and welcoming. They do a great job! Very attentive! read more

This is an absolutely terrible practice. The people who work there are incredibly rude. The office is dirty. Once I went in and there was blood on the tool tray from a previous patient. I routinely wait 30 minutes or more. They have also cancelled my visit, after waiting months, in the past because they were short staffed. Last week I went in and after waiting in the office for 45 minutes asked (politely) how much longer it would be. An extremely aggressive employee lectured me about how the computers were down and suggested that I reschedule- in a tone that was clearly meant to make me back down from my question. I told her that was all fine, but I just wanted an estimate on how much longer I would be waiting. She then raised her voice, repeated her lecture about the computers being down, and told me to reschedule if 'I had a problem.' I repeated my question in a completely neutral tone and she shook her head and walked out. On a previous visit, the dentist had difficulty inserting an implant and swore several times under his breath, yanked my chin down because after 30 minutes I wasn't 'open enough' and had to leave the room to cool down. On another visit, when checking my gums I winced in pain and the hygienist rolled her eyes at me and lectured me about how maybe I should brush my teeth. I explained that I do, 2 to 3 times a day. She then told me that obviously I am not. But, I do. Periodontal disease is hereditary in my family. It was insulting and rude. Seriously, don't go here. I would have stopped by now, but this is the only dentist my dental insurance will allow me to go to. I am switching plans in my re-enrollment period so I don't have to go here, either. read more

I just want to say: Terrible Service. Waiting for 2 months and canceled. They ask me to wait for the next 5months. Ok!

I called and made an appointment with them about 3 months in advance and I got a text about 2 weeks later saying we needed to change my appointment time which was difficult because I have a very full schedule. I texted back and forth and we got a new appointment made. About a month later I get a phone call from them saying we need to reschedule my appointment again. Apparently I had been talking to an outsourced person each time who can't actually put anyone on the schedule. So I'm not sure why they gave me a fake appointment time twice but I talked to the actual person at the office and we made a third appointment and I double checked at the end of the call "ok so I'm actually on the schedule now for that day?" And they confirmed. I show up to my appointment today which I have a text message confirming it's at this time and location and they say I'm not on the schedule and the person who does new patients isn't even here today. So I have to find a different dentist. Everyone I talked to on the phone and in person was nice though. read more

Coast dental on blair stone is a great place. Except for the front desk. When setting up an appointment make sure they put the appointment in their system. I had an appointment today at 3:10. I was told they didn't have it down even though I had text messages and phone calls confirming my appointment. Just be careful when setting up an appointment. The dentist and staff are great, not bashing them. Just the front desk, they dropped the ball. read more

Shatavia was a ball of sunshine and knew the answer to all questions asked. The wait was excessive but she made the visit worth it!

We are calling them many times during the day with no answer or response even when you leave a message they do not call back i don't know what kind of service is this it is so weird actually read more

After waiting 2 and 1/2 months for a new patient appointment, I was told once I arrived that my appointment was canceled and that I can google the other location they had to be seen. At this point I have a dental emergency and was still treated like trash. I went to the Blairstone location and was told that I could wait an hour and a half to be seen. 4 hours later I was referred to another office, NOTHING was done and still was charged a co pay for them "fitting" me in.. for an appointment I've been waiting on for 2 and 1/2 months. Not one of the dentist themselves were kind or understanding. The worst most unprofessional office I've ever encountered. read more

Highly recommended. Dr. Good and her team - every person on the team - a true professionals. They are friendly and make you feel welcome and comfortable, regardless of your dental issues. Dr. Good and her team explain everything, and have answered every question I have asked. I ask a lot of questions. They are regular people that treat you like a regular person. read more

Patients Beware! The office never answers the phone, is very unorganized and understaffed. Coast Dental is all about the "up-sale" and forcing you to pay for services you do not need. I only used Coast because they accepted my old dental insurance. Dr. Pamela Good is no longer with Coast Dental. She has opened her own practice in Tallahassee. So long Coast and good riddance. read more

NEVER VISIT THIS PLACE!!!!! They will absolutely butcher your mouth, charge you the most they possibly can, and try to find procedures your insurance doesn't cover to make you get to pay out of pocket. They even drilled into a wrong tooth of mine when trying to fill a cavity. They will NEVER ANSWER THE PHONE if you call them. Coast dental is systemically broken from corporate to all locations. They are all rude employees, you will feel unsafe and uncomfortable. These people cannot be trusted! They will charge you and arm and a leg and not fix your teeth right!! read more

So, in all fairness, we haven't used them...BECAUSE WE CAN'T GET ANYONE TO ANSWER OR GIVE A RETURN CALL!!! All the more frustrating considering they might be one of the only providers for endodontists on our plan! read more

I work in the health care field. I am a provider myself of 24 years. Going here was my only option because it was the only provider AETNA accepted under my DMO plan. The place is dated, has dated equipment and it was not sanitary AT ALL. The hygienist assistant told me she was going to do a gum check on my daughter and then proceeded to walk away and spend 15 minutes on a personal phone call in another room. I could clearly see her from where I was sitting in the exam room with my daughter. UNPROFESSIONAL. Then, as she was performing the gum check, they had a front desk employee fill out pertinent information on the form she was calling out to her. Once the DDS came into the room she proceeded to tell me my daughter has gingivitis (not arguing this point even though my daughter is 19 and hasn't had 1 cavity in her life) this was determined because she bled during the gum exam. Fair enough; however, she then proceeded to tell me that my daughter would need a deep cleaning, not the basic cleaning which is an extensive UPCHARGE service. The quote I received was for 194.00 for a cleaning, with some wacky services. Needless to say I am going back to my previous dentist and will have to pay only 96.00 for an out of pocket deep cleaning. Coast Dental is a joke. Be prepared to feel like your having your car repaired and the technician is telling you you need items you that you don't! It all felt like a scam, and we wont ever be returning. Also, my daughter told me that when they were taking her panoramic xray that one of the employees was trying to get the attention of the hygienist and she proceeded to say "quit calling my name bruh". Yeh, ratchet setting. If you want professionalism and honesty don't go here. read more