Rich and the Team did a fantastic job on my Miata. They also work directly with the insurance co…read moreto close all the loops. Great people to work with

I have great respect for a number of body shops but Rich's stands above the rest. Rich Harris has…read moreestablished a business that prides itself on top quality work at reasonable prices. You immediately get the feeling that Rich and his son are customer oriented and you just know you are going to get an honest appraisal and quality work. Easy choice for #1

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

I had an awful experience with my 2022 Palisade at this dealership (Colonial/MJ Sullivan). They…read morequoted me one amount to make a key, and then charged a completely different amount (hundreds of dollars more). The worst part was the manager, Paul, who said I was lying and was never told the amount that I was told (which is insanity). I've never been so offended! Not to mention they charged over $100 for an oil change, they weren't able to do my seatbelt recall at the first visit, and their customer service is just the worst. Definitely go elsewhere!

Once again Dawley Collision Center brought my car back to pristine condition. I had a vehicle rear…read moreend me and damage the tailgate and bumper on my 2019 Ford Explorer. Dawley's not only repaired all of the damage including sensors they returned my car in immaculate condition the outside was polished and shiny and the inside was dust and body shop odor free. Dawley Collision Center has fixed other cars for me in the past they are consistent with the product they turn out. Dawley's customer service is remarkable and very accommodating. I highly recommend them.

They were incredible getting my car back to new!!! It looks amazing ! Couldn't have found a better…read moreplace to take it. So professional , The staff stayed in contact and kept us informed the whole way ! Very appreciative to them during this difficult time after my car accident ...my Sandy Bella is new again !!!

DO NOT GET YOUR CAR FIXED HERE. They burned me for $500 fixing my rear quarter panel. Within weeks…read morerust appeared and they would not take responsibility... However, when I did get it fixed at another auto body shop in New London I was informed the rust was 100% a result of the work done at North Collision. Also, while getting estimates at various auto body shops in SE Connecticut to fix the rust, I was informed by every body shop I went to that North Collision is known for doing shoddy work and they have also recently filed for bankruptcy. Please learn from my mistake and DO NOT take your car here.

From the owner: We are a professional body shop that guarantees all work done professionally!read more

Excellent customer service! My visit exceeded my expectations- great quality work and efficient…read more Will definitely use them in the future!

B&D Auto Body was fantastic to work with. I recently had to have my rear passenger side door…read morereplaced. B&D worked with me and my insurance company to secure payment. They also have an arrangement with a nearby car rental company who dropped off and picked up my rental car right at B&D. The results of the repair were excellent. I was pleased with all aspects of this transaction.

Top notch auto body and restoration. Tracy and Mike know how to do the work right. Can't recommend…read morehighly enough.

My Subaru Forester had three sap droppings on it last week, that I foolishly tried to remove…read moremyself. Thankfully I tried Secor Body Shop next, and was extremely pleased. Mike immediately knew what to do, and was able to remove all traces of the problem areas - in a matter of minutes - and at no cost. Exceptional service with a positive attitude and kindness, I'll be sure to return with more serious issues should the need ever arise.

What a nightmare. I had some small chips to the metal on the hatch and a few on the rear quarter…read morepanel. First, they said they could wetsand them out (down to the metal? not sure how that works). They then took the car in and two weeks later when i called to see if it was ready, they told me I could pick it up. Now instead of chips, there were paint lumps and overspray on the cladding and the interior was FILTHY and full of sanding debris. They told me it could be fixed while I waited, I told them to call when it was done. Two weeks later, I get a call, now there are grey and black flecks all over the bumper and bumper guard and chips where there were none before. Back to the shop, a week later, I go back, the chips are not fixed. I picked up the car after they fixed the chips, and now I noticed under the clearcoat by the fuel door and up and over the passenger door there are hand prints and smudged paint. At this point, I don't want them to touch my car again, every time they fix one issue, they create more. I highly recommend finding someone else, this place has no quality control.

I had my car in here for a parking lot hit and run that looked like a Mack truck slide around my…read morefender-bumper. The car was in for 3 weeks. I was all WTF! But!! I get the car back.... ITS PERFECT!!

Actually this is copied from my report back to USAA, my insurer of choice!…read more Russell and his team at Gold Star Route 184 Collision Center with your support have accomplished the impossible and Made my Subaru, which had been attacked by 4 deer---Just Like new! He and his staff helped my experience to be minimally disruptive, and were very friendly and courteous. Quick, too! They even gave me some touch up paint as a parting gift... I am beyond satisfied--I am THRILLED with their expertise and customer service.... Thank you, USAA for recommending them, and for your help in assisting me with my claim....I am very happy...