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    Coastal Electric

    5.0 (1 review)
    Closed Closed

    Services - Coastal Electric

    Electric inspection

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    6 years ago

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    Sila Heating, Air Conditioning, Plumbing & Electrical - New sink basin and faucet install

    Sila Heating, Air Conditioning, Plumbing & Electrical

    (23 reviews)

    5 stars for Technician; 3 stars for Customer Service (only because they were nice): After paying A…read moreLOT of money for a whole new HVAC system, I was hearing a noise, so I placed a service call on a Wednesday and was able to get an appointment on that Friday. Service technician Greg Martin was OUTSTANDING, explained everything in detail and was a true professional. I will specifically request him in the future, if needed. (Noise was just the pump working extra hard on these hot days) However, Customer Service (over the phone) promised an 8AM-12PM appointment and my tech arrived at 2:30 pm because they sent him somewhere else first. Although CS very nice each time I called, I had to call 4 times asking where my tech was. I believe on my 2nd call I was told Nicholas would be there by 12:00 PM. On my third call I was told 2 PM and my tech was now Greg. Therefore, I asked "So, at 2 PM when I have to call back, are you going to tell me he is stuck in traffic?". I was assured he would be there by 2:00 PM. Not the case and when I called back at 2:00 pm, lo and behold, I was told he was stuck in traffic. Get your stories straight customer service!!! Don't tell your customers falsehoods to get them off the phone!! Wondering who is going to pay my wages when I had to take the whole day off??? I did get a call from Corporate apologizing but only after I called my initial contact complaining. Corporate also stated they would address training issues to ensure this doesn't happen again.

    James and all the guys that came with him were top notch. They strived to get the job done in the…read morepromised time frame that the "salesperson" promised as a one day job. Because the "salesperson" ordered the wrong size boiler Jim was honest and upfront about it being difficult to complete in the promised time frame. But he and all the installers worked their butts off to get it completed in 1 and 1/2 days after thinking it could take up to 3. I cannot say enough about the install team. Amazing professional guys who went above and beyond to complete our job. The "salesperson" on the other hand kept telling me how he's been doing this for 14yrs but yet ordered the wrong boiler and also did not inform the install team about the difficult access. Overall, extremely happy with the install team not so much with the "salesperson".

    Coastal Electric - electricians - Updated August 2026

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