The people are so helpful and make sure you have everything you need and seem so happy to helpread more

My CPAP elastic head gear broke in middle of the night. Since we were in NC in OIB, I Googled CPAP…read moresupplies and Family Medical Supply came up. I headed over there after they opened at 9AM and the employees are so, so, so nice and helpful!! I was able to get the correct elastic head gear and they even installed it. Highly recommend Family Medical Supply!!

I stopped at the Mobility Center to replace the caps on my walker. I didn't realize but I had…read morespares taped to my walker (it had not been used for several years and I just needed it for the next couple weeks). When I realized I already had them, Scott replaced them and when I asked for more advice about wear and tear, he told me to get tennis balls and told me how to install them.. All this was gratis! They have moved around the corner from their former location so still convenient to find. Highly recommend them with great customer service!

So, I am disabled and use a wheelchair 90% of the time. I have many chronic illnesses (diagnosed)…read moreand require my chair for any freedom. I have Medicare and am in need of a new/better wheelchair. I called Mobility Center because of the quote from the CEO/Owner on the website stating that "with over 20 years experience in the Home Medical Equipment industry, I can help you navigate the path from getting the necessary documentation from your physician to choosing the right equipment to insurance/medicare billing and/or financing, and finally getting you going again ... Fast!!!." Well, that did NOT GO WELL!!!! I was told immediately that they do not accept Medicare, although it states it on the website. So, I let the woman who answered the phone know exactly what the website said and what the Owner had written. She put me on hold and Mitch, the owner, got on the phone. He was extremely rude, told me it was a case by case basis..HUH?!?!? I found him extremely insulting. He also asked where I found the information I was reading to him, that he had apparently written himself a while ago, and didn't remember. He tried to talk in circles about what "navigate through physicians and Medicare/Billing" means. I may be disabled, but I am not an idiot! He finally said he could not help me! More like WOULD NOT help me. Why do people get into this business if they aren't in it to help people?!? He made me feel horrible. After he said he couldn't help me, I asked if he knew anyone that could, and he said no! How is this even remotely ok?!?!?!? The thing is, it's NOT OKAY! This is why I am leaving this review; I don't want anyone else to have to be treated this way! I called someone I know in Virginia, where we moved from, and he is amazing!!! I let him know what happened and he was so incredible! He called me back with an actual reputable place. It is in Wilmington, NC but I am so ok with that! I would rather my husband drive me farther and be treated with kindness and compassion, than deal with this place. (not that I have a choice, unless I want to go get a wheelchair off their showroom floor) I need a wheelchair fitted for me! The website says they are BOC accredited, meaning they are helpful with Medicare and those things....Well, I strongly beg to differ. I would not recommend this place if you are actually disabled and have medicare for your mobility aids. I would also give this place a negative, if I could. Simple kindness goes a long way! Not cool, Mitch, not cool!

As a client of this business when it was under their old name (Essential Medical Supplies), I was…read morethrilled to learn that they'd opened up a new location! This store has a good variety of durable medical supplies, orthopedic and diabetic shoes, braces, walkers, wheelchairs, scooters and more! The owner was on site when we went in to check things out and we loved how attentive and genuine he was in helping us learn about the store and their services. Parking is available in the front lot, or around back of the store. There are two wheelchair accessible spots out front. The store is open, bright and very clean, with room to easily maneuver a wheelchair. Items are clearly marked and the staff are kind, patient and willing to assist. They make the process of selecting diabetic shoes so much easier because they take care of all the paperwork with your doctor and your insurance company, and they are the only store of its kind who travel to clients anywhere in South Carolina! You also have the option to go in and buy items out of pocket if you choose, at reasonable rates. This location is conveniently situated accross from the hospital and next to a medical clinic.

I searched for over 2 weeks for a place that would accept my dad's insurance for a pair of diabetic…read moresneakers. With the help of his home nurse, we found 97 Cares. We took the hour drive to Florence, and it was well worth the trip. Samuel went above and beyond the call of duty for us. From the moment he greeted us at the door. He was friendly and courteous and had a great sense of humor. He took his time with my dad. Explained everything he needed to know about diabetic shoes and fitted him perfectly. He quoted us 4-5 weeks before they would be in. A week later, he called me and said they were there! He also made the trip to our home to bring them to us! I enjoyed the rime he took with us and made us feel important. We will be using 97 Cares for all our medical equipment needs.

I have been trying to get a CPAP machine for a month. Apparently the lady I talked to the first…read moretime didn't give the correct fax number for this office. So, we are one month past and just got the paperwork from the doctor four days ago. At that time I was told it would be sent to the Respiratory Therapist and to expect a call. What I wasn't told is the Therapist is on vacation, the insurance company has not been notified and I will continue to wait for my CPAP. It is beyond comprehension that a medical supply company can not or choose not to provide timely care. I use my CPAP for more than sleep apnea. I need it to open my airway when it collapses due to bronchial malacia. This is a life threatening condition!

Many thanks to Earl for helping me get the equipment I need quickly. He was beyond friendly and…read moreextremely helpful. Could not have had a better experience with this company! Thank you Earl!

This is just rating my contact so far with Family Medical Supply, which has gone no further than…read moresetting up an appointment to pick up a CPAP machine. I deducted a star due to an unusually long wait for a person to pick up the phone. However, once I actually got someone to pick up, I could not have had a more pleasant experience. I will come back and update this once I go to the Jacksonville office on October 9th to pick up my CPAP.

Staff were helpful with new cpap. The lobby needs cleaning and new carpet. Empty card board boxes…read moreneed to be taken out.

Great service and Pia so helpful with my Cpap mask and my new supplies order. The computer was…read moreslow to respond so my visit was one hour today.

Thank your staff ! Great customer service and wonderful experience! You guys are the BEST, ED…read moreWILCZYNSKI

Rotech Healthcare was incredibly helpful and friendly. They took the time to listen and found…read moreexactly what I needed. I highly recommend them for their great service.

This company was great until about January of this year. They aren't billing me or my insurance in…read moreover 6 months. I call and they say they are working on it. They call and leave me voicemail that they need test results from my doctor and he showed me that he had sent them months before. I call them back and get transferred around or try to speak with someone that I can't understand. They changed their portal and now I can't get in or register! Totally frustrated and I just give up.