This place was awful. They rush through your manicure and hardly spend any time on you at all plus it's a bad job. My gel was peeking within a week. read more

UPDATE: Came here for last time recently as I had made an appointment and was ignored for over half an hour. I kept asking when they could take me and they could not say. One woman was sitting there on her phone and I tried to talk to her and ask if she could take me and she IGNORED ME. I said I had an appointment an hour ago and they said can you come back tomorrow? No, my date is TONIGHT. Won't be returning. read more

Great experience! They cared about my satisfaction and were very sweet. They were quick and efficient without cutting corners. I did the standard mani/pedi and still enjoyed a lengthy massage. I was done in just an hour and was still very satisfied with what I got. Will be back! read more

I don't get manicures that often, but I am downgrading now because I've realized that my experience here was not worth the money nor worth the time I had to spend going back to re-do a bad gel manicure. I went to Pearl River three weeks ago for a gel manicure because they had immediate space and my gel mani has not chipped! Three weeks! I'd come here again for the convenience of online appointments (in which you can choose who provides your service), maybe if I wanted to impress an out of towner with a nice salon, or maybe if they have a specific nail polish color from the amazing selection I want. read more

In my previous review, I forgot to compliment their website: https://coatroomnails.com/ read more

Coatroom - My new "Coat" !! - Waxing Near Me - Arlington, Virginia

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I've been coming here for a couple of years. They are very clean, professional, accommodating, pleasant, and efficient. Unlike my experiences with other salons, I have yet to have an ingrown toenail. Their prices are quite reasonable. read more

I deducted one star based on the receptionist. I have been coming here for almost a year and they have a new receptionist now. She is MISERABLE, never friendly or helpful and certainly isn't helping with the atmosphere any. Two things redeem this place: the cleanliness and TAYLOR! I only see Taylor for my mani/pedi's and she is so friendly, so sweet and always does a fantastic job on my gel. Even if I want to try something fun (i.e. Pinterest nail design ideas) she is just as excited to try it as I am! I have been getting my nails done for 22 years and in 6 different states and I have yet to find someone better than Taylor. Go see her and you won't regret it! read more

Very nice workers and super fast, reliable service. My gel manicure is already peeling though from the bottom of the nail after less than a week!!! read more

Coatroom - Chipped nail polish - Waxing Near Me - Arlington, Virginia

I love this place, so very much! I was hesitant to try, since some of the reviews mentioned some polishes that didn't last very long, etc, but I decided to give it a go when my regular salon completely botched my polish job before a trip to Vegas (UGH). I'm now totally hooked and will never go back. I've only done gel manicures and polish changes, but the space and equipment are clean, and I always leave with a perfectly done mani that lasts me 2 weeks. The technicians are so lovely and kind, and even if I just need a quick polish change they're sure to clean up my nails for me beforehand. The best part is the online booking - be sure to do that because, given the location right in Ballston it can get busy and I've seen some walk-ins get turned away. It takes 2 seconds to just go online and book an appointment (I always do same day) and they get you right in. The salon itself is GORGEOUS - totally "on trend," which I love. They have many brands of polish as well, so you'll have you pick. The only thing is I wish they offered wine or coffee, as many other salons do. Needless to say, I've been converted and have had nothing but positive experiences here - just booked a mani pedi for tonight! read more

Waited 30 minutes for an appointment I booked in advance. 0 customer service or care, no updates and were yelling to each other across the salon that I was there to get a Brazilian with no discretion. Wish I could give 0 stars. read more

I did not have a very good experience last night and wouldn't go back. I went in for a mani pedicure and one of the pros is they have a large color selection but otherwise the seats are uncomfortable if you're short (I'm 5'3'm and my nail tech was the worst. She dropped the file and then used it on my nails, she them dropped the cuticle trimmer to the ground and tried to use it on me and then dropped the topcoat brush which rolled across the ground and I just finally had to say I don't want a topcoat. On top of that she kept taking calls and doing other things so my not good mani/pedi took over 2 hours. And my big toe is already messed up. Very poor service and hygiene. read more

I've been here a handful of times and haven't been super impressed except for one visit which you can read about in my previous review. The last time I came here was the last straw. It was not busy at all and the front desk lady seemed annoyed I was even in the shop. Their color wheels are sparse and the polish is not easy to find. I asked her for help and she was annoyed and snarky and wouldn't help. I'm only there for a gel mani and no preference on manicurist. My friend is also having the exact same service done. The lady is working at neck breaking speed to get my nails done. You know what happens when you work that fast?? You cause cuticles to bleed. My one cuticle was bleeding for the entire appointment even when she was applying the polish. It also hurt for 5 days after my appointment. When the technician goes to apply the polish, it looked nothing like the color wheel so I have to go exchange it for a different color. When my service was finished, my color could have used another coat, my nails were all different lengths, and my finger was still bleeding. BTW, my friend who started the exact same service at the same time had a great technician. Her appointment ended 15 mins after mine. When I went to check out, I asked for a discount since my finger was in pain and bleeding and the front desk lady gave me attitude. She was like "I doubt it but if you want I can call the owner." Well then sorry for inconveniencing you on this "busy" day. Luckily, I was able to get a couple dollars off which shouldn't have been this much of an ordeal since they have coupons all the time. I want to like this place since it's a 5 min walk from my apartment but I can't seem to get the same high quality service that I get at other salons like Mint in Mosaic. read more

I read amazing reviews before heading into the Coatroom, I made an appointment and had to wait about half an hour before being seated. I wanted an SNS manicure, and the woman that did my nails was aggressive and kept yanking my hand toward her. When I inquired about a scratch I was concerned with on one of my nails, she said it was fine. I paid but wow, I did not enjoy my experience. read more

My second time here; I went this AM to another location, pearl river, and after waiting 40 minutes they took someone who came in after me! Super pissed I walked here and I explained what happened- they were full by the hostess graciously fit me in anyway. It is not the cheapest place but they do AMAZING work and their technicians are top notch and they actually care about their customers. Thank u Coatroom! read more

Coatroom - Kathy making me look goooood :) - Waxing Near Me - Arlington, Virginia

The location made this a convenient location for me, but the service was not that great. I've been getting SNS for the better part of a year and have never had an issue with chipping or cracking EVER. I relocated to the area from out of state. I went here for SNS and within a week I have chips in the finish. I'm not sure if they're using an inferior product or if there's something else wrong. The process seemed the same as I've previous experienced elsewhere, but I've never heard of the name of powder they use. The other issue was with the service. I was told it was a 40 minute wait since I had no appointment. That was fine, but they seemed unable to handle a Sunday crowd and one of the technicians was obviously new and was being bullied by the other technicians, because she seemed unable to do basic tasks. I'm not sure I would try this place again. read more

A very rushed pedicure! It was over before the water finished filling the tub. Overpriced and a terrible job. My girlfriend goes on Mondays to get the "HAPPY HOUR" price for the gel manicure however; they calm its a holiday or they don't do it. I have a hard time with people saying tips HIGHLY RECOMMENDED IN CASH!!! Very annoying read more

Very upscale New York City experience. Fun atmosphere. Clean and professional. Yuri was excellent. Modern decor. Large nail color selection. read more

Coatroom - Waxing Near Me - Arlington, Virginia

Came in for eyebrows and they had me wait 20 minutes and I didn't mind, but then I go in and tell her exactly what I want to a T regarding not making it thin and not ruining the shape, and she does the quickest wax ever and to my horror absolutely destroyed both brows. I was horrified as I had been growing them out for months now. Truly very sad read more

Going to Coatroom was such a neat experience. There are high end colors to choose from, there's a relaxing vibe, etc. However, it was one of the worst pedicures I have ever gotten in that I need another one two weeks later, when it typically lasts 4 months. It was also about 10 dollars more expensive than places I go to in DC, so I was hoping for better. Bummed it didn't go better because it's right by my husband's job. Guess I had better go closer to mine instead. Not sure who I worked with, or I would just go and try to work with someone else. read more

I would not spend one dime in this rude place. It's beautiful from the outside, but I was calling before I went in and the girl that answered did not know the price of acrylic nails. She said that they did not do acrylic refills but there Sister store did. I asked he the price and she said that she had to look it up and I said ok then she started saying a phone number and I was waiting for a price. This is the appitamy of rude and laziness. Don't go there please. read more

Yaaaaaassss Kween! This place was so cute! I loved the nail polish selection and appreciate the Butter, Essie, and Zoya collections to choose from. The place has such a fun and hip atmosphere, not your typical nail salon vibe. The music was great too! The woman who did my nails was so sweet and did a great job. Thanks for a great experience! I'll be coming back for sure! read more

Not a huge fan of this place. Visited here based on a recommendation and found the staff to be very unorganized though we had an appointment for pedicures and nails. The pedicure was ok, I have definitely had better for equal to or less than what they charged. I use the dip powder for my nails American style and they are uneven and she was planning on leaving the tips of my nails much higher than the rest of my nail. Had to make her smooth them out and still some are really bad. They do not have hot water to wash your hands, only cold. Will NEVER go back. read more

I'm new to Arlington and I've been looking for the perfect nail spot. I walked in to Coatroom on a very rainy day and was told that a gel manicure was 40. I was used to paying 35, so I felt a little uneasy about it. The guy there noticed right away and told me that I could get their Groupon right there and that it was just 30. I got it and he started working on my nails. It's one of the best manicures I've gotten! It's been almost 2 weeks and it still looks so fresh. Even for 40, I think I found my new nail spot! read more

Favorite nail place ever; go here every 2-3 weeks for gel manicures that last and 4-6 weeks for pedis. Mostly no frills, but it's a very professional business. Easy online scheduling and competitive pricing, no weird/shady requests for cash or price changes that happen at smaller salons. Very sanitary, quality equipment. Techs use latest gel lights, so you get out of there fast. read more

This is without a doubt the worst nail experience I have ever had. I walked in and asked for a set of red/white ombre nails and a white pedicure. The tech gave me red nails (which I hate on my toes), but I didn't want to complain especially because I only noticed when she had already started so I decided to just let it go. We make it over to the manicure station, and this is where it got really bad. The lady doing my nails quite literally grabbed my hand and turned it to show the lady next to her and they both proceeded to laugh as one of them said "long time". It had been about 5 weeks since I had gotten my nails done last and they were definitely growing out, but why make fun of it like that? I got so uncomfortable after all the laughing and wanted to leave, but I also wanted to finish my nails so I stuck through it. I shouldn't have. As the woman was doing my nails, I kept saying "ma'am I want an ombre, the colors have to blend" and she kept saying "I add white at end". There was definitely a language barrier so I just decided to trust the process and tried my best to remain polite. As soon as I saw her try to add the topcoat I stopped her and reminded her that I wanted an ombre and showed her the original picture. She said it was too late! ...what? I was trying to tell her literally the whole time, I showed her pictures for reference, I don't know what else I could have done. I asked if she could just paint them all red, to which she got annoyed and half-assed it. I tried complaining that it was uneven and bumpy but she couldn't fix it. I went home and shared these pictures on my social media and literally had soooo many people tell me that this was the worst job they've ever seen and they really hope I didn't pay for that. I called the store and spoke to the manager and from the jump he was on the defense. He tried saying I probably misunderstood the women laughing, when my tech literally grabbed my hand and showed it to the other woman as they were laughing. There's nothing to misunderstand there, it was pretty clear. He asked me to send him the pictures and told me that he would talk to the woman and call me back. He never did. I waited a few days and texted him back (after I had already redone my nails). He asked when I could come in to have them fixed - I already fixed them omg! I asked for a refund and he didn't reply. I followed up the next day and still no reply. So the management clearly doesn't care for how bad their customers were treated or how bad their experience was. Between the disrespect from the nail tech, the fact that my nails turned out at a nightmare, and the fact that the manager basically dismissed me without even trying to communicate - I have to say, pleaseeee avoid this place. I'm not sure how this place can possibly have any good reviews. read more

This nail salon is like a hit or miss. Sometimes you leave with great quality nails and sometimes you don't . Workers seem very unhappy working there and I was told this by one . Also raising the prices makes coming here not as exciting because you will pay for medium to low quality nails although the shop is very cute. read more

If I could, I would give a NEGATIVE star. I had purchased a groupon deal and everything was okay until I made the appt over the phone. As soon as I walked in, a lady asked what I was going to do- and said i was here for full acrylic groupon deal. As soon as I finished talking, she tossed me over to another lady who was just chilling in the back. She gave me a look and asked what I was here for. I said full acrylic and she told me to choose the colors. Obv. I havent been there and was looking at a wall of nail polish, then she said " in the back, regular in the back". Okay, I moved on to just choosing my nail polish and sat down. This is not my first time getting acrylic so I know what to expect. After polishing, The lady did not even bother measuring which size would be the best fit, but started just putting glue on my nails, and then of course, when she was cutting the length, both of the nails on my pinky had a gap. When I told her, she sighed and looked like she didnt want to do it. Every time there was something wrong, she would sigh and do it very quickly. I didnt feel comfortable being there because she looked very angry and did my nails roughly. She accidentally erased part of the polish but she just signed and went on by just coloring that part over, so now its uneven. I went there to refreshen my mood but I came out more annoyed. She ignored all my requests or did them with a hugh sigh, so i would NEVER GO BACK to her again. I would not recommend this place as they dont treat their customers well and you will feel worse after you go in to get a nice mani. read more

I LOVE the coatroom in Arlington. The atmosphere is always great, and the service is always timely. It is nearly impossible to walk in, but I've made appointments online the same day with no issues -- and their online reservation process is VERY easy. Also, they do discounts like a "frequent shopper" program, which is great for those who get their nails done frequently. read more

I desperately needed a fill-in. I got there and had a slight wait, but that was no problem since I was a walk in. It then proceeded to take two hours to complete my fill-in. At one point the girl stopped because she was tired and had to get someone else to help. I started with very thick nails. I ended up two hours later with thin nails. Less than three days later, one nail suddenly falls off. For the amount of time and money that I spent there, I am extremely disappointed with the results. I will not be returning. read more

I been trying to book an appointment over the phone for months now because I was gifted a Groupon by my sister. All they do is pick up and send me a text saying they will get back to me. It has happen multiple times to the point that I don't plan to go there EVER. Horrible service and waste of time. read more

This has become my go to place for a pedicure this past year. Love the ambiance, Zoya nail polish (less toxic ingredients than other brands), friendly staff, cleanliness, and convenience. read more

Always wonderful service. Joyce is so considerate and careful to detail. Gel manicure usually lasts 3 weeks, and I'm a teacher so I'm really using my hands a lot. They've always managed to fit me into their schedule. Coatroom is definitely my go to. read more

What a lovely salon! The owners seriously did a great job designing and decorating this place. On a lazy rainy weekend my roommate and I decided on a #treatyoself kind of day and went in for mani/pedis and an eyebrow wax cause we had a party to go to that night. Such a good choice! Comparable prices to other salons in the area and a better atmosphere to boot with an absolutely amazing selection of polishes. They were pretty busy so I got started right away while my friend had to wait. My technician (Anna) was sweet and skilled and managed to get everything done with no pain and very little discomfort (I despise having my cuticles pushed and nails filed, personally). My nails look great and she listened to exactly what I wanted for both my nails and my eyebrows. Cons for me were that my polish is a bit thin, even the gel on my hands, and the wax was a little too hot - not hot enough to burn me but my skin is still very sensitive quite a few hours later. My friend, however, got the short end of the stick. Her cuticle was cut on her toe and her tech had a hard time getting the bleeding to stop. I only noticed because her tech asked mine to go get the antiseptic, she never apologized at all. They did a good job of working around it eventually and her pedicure ended up quite nice but for such a brand new place in the neighborhood I would have expected them to be more apologetic. She ended up not getting her hands done due to time constraints but overall was pleased too. I'm excited for a great and hip place to go now to treat myself, and definitely recommend Anna! read more

A modern and inviting space. Their website made booking simple and fun. Everything about my experience sets it apart from other salons. A completely relaxing experience before my night out! read more

Coatroom - The owners working the front desk were super attentive - Waxing Near Me - Arlington, Virginia

Coatroom takes the traditional nail/waxing salon experience to the next level. The price point is just right, the customer service is exceptional, and the environment is complete with unparalleled features that promote a comfortable and relaxing atmosphere. Some major take aways from my manicure- the sugar scrub made in house (left my hands soft for days!), friendly technician who was conversational and attentive to detail, the unique products that are sold up by the front are amazing (the coconut mint spray is a must-buy), the cleanliness of absolutely everything, plus, the ability to book via the app/online is an absolute game changer. Definitely making Coatroom my go-to neighborhood spot! read more

Coatroom - Standard Mani w/ ESSIE's Fifth Avenue - Waxing Near Me - Arlington, Virginia

I've seen the coatroom in passing and have been dying to stop by since they've opened, but don't know that I'll be returning. Everyone was very kind, attentive and the salon was very clean and beautiful, but after leaving and taking a closer look at my freshly done nails, I'm pretty disappointed. The color is gorgeous, but the amount of space left between my cuticles and where the color starts is unacceptable. Usually a good gel mani can last 1.5-2 weeks, however, I'm feeling like I'll have to get a color change in the next week so they don't look super grown out. It looks as though I've had this on for a week already. I'm typically not one to complain, but when you spend $75 (with tip) to get your nails done, you expect better results. read more

Coatroom - Looks like I've had this polish/gel on for almost a week - Waxing Near Me - Arlington, Virginia

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This place lacks everything it is to be a nail salon. Small with no space to move around, no massages, mediocre, unfriendly employees, and completely overpriced. Plus the lady at the front desk said that she would apply my discount and then charged my card as if I didn't inform her of the discount provided to all new customers at the taste of Arlington. There not culture friendly either. read more

Coatroom - Waxing Near Me - Arlington, Virginia

They were awesome! I had yunice and she was attentive to all of my needs and did an amazing job on my nails! Will def go back! read more

Coatroom - Waxing Near Me - Arlington, Virginia

I'd give 0 stars if I could. Just moved in across the street and in between moving and my job managed to budget an hour for a mani and pedi and was looking forward to it. Literally the ABSOLUTE WORST I've ever experienced. Rushed through. Took no time. One coat of polish on my nails. And my feet have chipped and it's been 3 hours. My feet looked better before I went in. I will never go back. read more

Coatroom - Waxing Near Me - Arlington, Virginia

Dirty, slow service, surly front desk employee. Chairs are not massage chairs, which is fine, but they are configured poorly and you actually can't lean back in them. My technician was sweet and did a nice pedi but it doesn't make up for overall subpar experience. If you do make the mistake of coming here despite the many other better options in Ballston, entrance is on Wilson and not Randolph. read more