NOT IMPRESSED! walked in and the gal upfront asked if they could help. I explained needed a thermostat and she asked how i knew thats what was wrong. I explained the symptoms. The gal says okay, we would like to do a diagnostic to make sure the head gasket has not leaked due to the truck being hot. I said no thank you, I just want the thermostat replaced. The gentleman comes over and says I'm sorry, we are not the repair shop for you. HAHA! I guess because they could not upsell additional services to increase billing. There was no need to perform such a service at this time. It is a service you can do, but was not necessary. Do yourself a favor question anything additional that is suggested here. Honesty is not the policy, increased sales are. This would be a great place for a sting operation on additional services for the police or a news crew. Just for a follow up: If you listened, I explained what was wrong and what I wanted done! I did not tell you how to run your business. I went to another shop, explained symptoms, they said sounds right. Replaced thermostat, all is good! Thanks for recommending you were not the shop for me. :) read more

Being young and female, I usually dread taking my car in for repairs because I'm always worried about getting ripped off, which is why I'm so grateful I found Co-Auto! They are by far the friendliest and most transparent shop I've ever taken my car to. Albert listened to my concerns then sent me an itemized, piece-by-piece list of recommended repairs complete with pictures and explanations of what the problem was so I could make a decision for myself. They ranked their list of repairs by safety concerns vs. recommended repairs so I could figure out how to prioritize what to get done. They went above and beyond to get my car finished before the weekend and were super friendly and helpful the whole time. Not to mention I love the work they do with the community :) read more

Our favorite repair shop not only for the work, but for seeking accurate opinions as to what is needed Skilled owners also involved in our community. Trustworthy! Older autos, newer ones. Good repairs. No callbacks ! read more

They got my car in as soon as they could for a diagnosis and did a great job assessing the overall condition of my 20+ yr old vehicle along with the symptoms so that they could recommend a repair or not. I will be back next time I need a mechanic. read more

Fantastic customer service. I called about a timing belt and water pump replacement. I spoke with Rochelle, and she explained we have to back up and see the overall health of my car. Being that it is 16 years old and 228k miles, it might not be worth it to fix the timing belt. Made sense. Took my VW Passat in today and gave it a thorough check up. Turns out my car is in great condition! And even better, the timing belt doesn't need to be replaced. They saved me $1,500+. The stuff I need to fix are easy and I can keep my Passat going strong! Really appreciate Rochelle dumbing down the information and also saying, wait let's make sure it's worth it. Honest people here. Found my new mechanic! read more

Only Pros! No Cons! So far I've been nothing short of impressed getting my SUV serviced at CoAuto. Value for Money -Only charged me $30 for an general diagnostic on the vehicle. Peace of Mind -All the parts I had installed are covered by a 24K mile warranty two year warranty and comes with roadside assistance for a year Prompt Service -I had a 8am appointment and the team at CoAuto was ready. I was able to drop off my car and head out after only a few minutes. Keeping me Up to date I've never had a mechanic keep me so well informed on the progress of my service. He treated my SUV like I had left an injured child with him. In total I had 5 separate phone calls with Vinnie. After telling me his diagnostic he further went on to very clearly explain why he recommended service with estimates on cost every step of the way. -Before beginning any work he made sure to get my approval. Twice Vinnie called to update me on cost increases and when I could expect to pick up my vehicle. -Ride Home Shuttled me home after dropping off my car. Then picked me up when my car was ready! Can't beat that! Lobby The interior is painted in a vibrant orange and decorated with works by local artists and automotive merchandise. This place breaks the negative stereotypes of car shops! And correctly focuses not only on the automotive but customer service as well. read more

CoAuto - Road worthy again! - Auto Repair Near Me - Reno, Nevada

I live in the Bay Area and was looking for a repair shop to care for the car our son is using for school at UNR. I spoke to James and he assured me they could help. I helped coordinate the drop-off of the car and James did the rest. He texted with both my son and I with updates and photos of the work being done. James even made sure the loose license plate was secured before returning the car to my son. I was able to pay through an online portal with a comprehensive, detailed invoice provided. This was a great experience and I will definitely have my son bring the car to CoAuto for any future needs. read more

Not sure what the "community" part stands for. Nice people, good work, but they shut me down cold when I asked for four days to pay a $2,500 bill. Customer for five years. read more

Really loved the place and people. moved to reno last summer.. i always find it economical to buy used reliable cars and get them fixed properly. co auto helped me fix up my recently bought minivan and car. loved their detailed "car health" reports, so i can plan my repairs and watch out for issue that can crop up. they are usually booked a few days in advance but based on my interaction, believe they would be able to accommodate me in case of an emergency.. will update my review when i get to try them more "regular" work like oil changes etc read more

I called this business a month ago while in Reno to see if I could sneak in for an AC recharge or repair. They were booked solid, BUT the person on the phone gave me premium advice on how to do a quick fix before my drive home. The gentleman was kind, patient and saved me a ton of money. Mechanics sometimes get a bad name, but this business inspired my faith! read more

Saw how many good reviews they had, decided to take a chance and try a new place. They are amazing with what they do, and are completely transparent about how they do it. They can also work within a budget, and let you know what repair takes priority over others. Also-Everybody there is so pleasant! It seems like such a small thing, but it helps a lot when you're already at the edge of your seat thinking about your metal baby. Definitely give them a try. read more

I had a really easy and great service from the crew over there Matt and Jordan helped me out with my car and let me know what was wrong and provided an ample amount of pictures to show work preformed and what I should know about. I really like the transparency and ease of working with them. Highly recommend. They are a busy shop so make an appointment. read more

I am very impressed with CoAuto with their promptness, attitude, and service they provided to me (and my car) on 12/23/2020. After multiple visits to the dealership and hundreds of dollars spent, they were able to fix three of my car warning lights (WHICH REMAIN OFF - thank you!!). Long story short: they saved me thousands of dollars. Not only were they able to fix the items that I had requested help on, they even fixed items that I was not aware of were broken in my car (blown OBD port, remove tape that was placed on wires from the dealership) without an additional charge. I am very pleased and very thankful for their service after months of frustration and hardship with the dealership maintenance team. read more

So far, so good. I made it home. I drive an old truck with lots of miles. The drive belt disintegrated five miles out of Reno on my way to California. A Yelp search revealed CoAuto was not only the closest repair shop, but also highly rated. I dropped the truck off at night when no one was there. The lot was empty. Google and Yelp stated an opening time of 8 in the morning. I was there at 8 and found the shop was humming and their lot full. That's about my only complaint. I could've been there earlier to speed up the process of getting my baby on the road. Polite, concerned and helpful is the best way to describe the front office. It takes a few extra minutes to get all the information for the repair, but it makes up for it later with a messaging/PDF system describing your initial visit, what the technician saw, what needs to be done and the repair estimate. A great system that protects everybody. I'll be taking my truck to CoAuto for more service in the near future. So far, so good. read more

This was my first time taking my BMW to a mechanic outside of the dealership and I was thoroughly impressed by the quality of work and how friendly they all were. Mark was so nice and patient with my high stress level due to the work that had to be done. I will recommend CoAuto to everyone I know :) Thank you!! read more

I went to this business because of their 5 stars and it was the total opposite. They're not honest. I told them what I need and they said yeah, but it was not true after you let them diagnose your car. After that they want you to let them do what they want and forget about what you wanted. Very un happy with coauto. I thought I can trust them because of there reviews. Maybe because I'm a woman. It's never fails going alone to a auto shops. Is there honest auto shops here in Reno? read more

I want to update and thank CoAuto for taking everyone's health seriously during this time. I saw people being extremely careful and using gloves and masks and wiping down cars. Even when they may not have realized someone was watching. Thank you! read more

You know you have reached adulthood when you can finally say that you have a mechanic. I have a few more boxes to check before I can really feel grown up, but CoAuto has helped me check 1 of them. I love the fact that they are so transparent, I totally feel like I can trust them with my car, and to be charged fairly. I love the pictures and detailed list of what they have done to your car. I love the fact that they are leaps and bounds above every other car mechanic that I have had when it comes to technology. Each visit I receive a detailed email, text messages, photos, invoices, estimates . . .customer service deserves more than 5 stars. The people are nice, the art work is cool, and most importantly they do great work. read more

This poor review is not a result from CoAuto's service or competence but rather exorbitant pricing. They appear to be a friendly and professional shop. Their vehicle updating system via text is a great way to monitor their work and progress on your vehicle. So my Check Engine light turned on for my 2015 Kia Sedona and my personal mechanic installed a secondary catalytic converter and Oxygen sensor. After that it was like playing whack-a-mole with trouble codes. I realized it was above his capability and I got my vehicle to CoAuto. I provided them with a complete recent history and work done to the vehicle (BTW, my vehicle was running great with no symptoms. I just needed to clear the Check Engine Light to pass smog and register the vehicle.) They started with a complete diagnostic analysis ($195) and recommended beginning with a "Fuel Induction Service" ($292.25). I had already done my own with a high end product but approved their recommendation. This led to a recommended "Engine Compression Test" at a cost of $1,564.25. In this process, they access the spark plugs and test each (6) to see if the piston rings, valves and head gasket are properly sealed. It passed! 6 new spark plugs at a cost of $227.88 ($37.98 per plug!!) an upper intake manifold gasket ($197.35!!) plus $869.20 in labor! OUCH. Their next recommendation was replacing the main catalytic converter with California Emission specs at a cost of $5,700. I asked if this next step would solve the issue. To this they were not certain. At this point I had researched average cost and time for Compression tests and was under the impression I was paying roughly triple of what I should. I cut my loses and took my vehicle to another shop that indicated labor on my vehicle for a compression test is a 2 hour job, not 6 that CoAuto charged. Other recommendations that CoAuto had for my vehicle but that I did not pursue: *Transmission Fluid Exchange $391.62 *Changing my coolant $380.96. (strange because I had just changed it myself 2 weeks prior for $45) *Front Lower Control Arms $1,639. I already had this diagnosed and had ordered OEM lower control arms for $300. I had them professionally installed by another mechanic for 1.4 hrs of labor and spent a total of $540 vs the $1,639 CoAuto quoted!! Again, I'm not speaking to their competence only, what I feel, is excessive pricing. I wish they could be my go-to shop but that's just not going to be the case. read more

They did great from beginning to end. We had a truck that had severe steering problems. The back wheels were not free spinning during turns. They identified that the problem was a damaged wiring harness and then repaired it rather than replacing it. Fixed several other minor issues and performed a complete oil service and diagnostic. All for under $700. Awesome service, great work, and an incredible value. Thanks! read more

The owner of the company reached out to me and made everything right. There was some misunderstanding between me and the previous service adviser. Once me and the owner spoke he understood my issue and corrected everything. Vinnie took care of me, thank you! read more

My 2014 BMW 535IGT broke down I took it to Co Auto. James the service advisor was very nice and told me they had the best BMW mechanic in Reno However the news is bad and they told me that my car engine was blown they gave me a quote for a new block and other parts for a total of $35,000 This was terrible news as the car was not worth nearly that much so I went about getting a quote to sell the car I got a quote for $4200 from a company that specializes in buying cars with blown engines I did ask COAUTO how they knew my engine was blown and they said white smoke coming out of the rear it was their experience that that probably means a blown engine or head gasket And the result the car needed a new engine I talked to the local BMW dealer and also my brother who had a BMW shop in Stockton for many years. they read the code problems that I got from COAUTO and said they did not think it was a blown engine To make a long story short I had my car shipped to a BMW shop in Lodi California. I was shocked to learn that they were able to put in two new fuel injectors in the car started running again just fine. My cost for the new fuel injectors spark plugs and oil change came in around $2500 That's right $2500. i've gotta say that COAUTO Was very respectful and prompt in getting back to me and help me out storing the car till I could get it shipped. BUT how in the hell they missed such a simple fix completely baffles me. I was told three different times that COAUTO had the very best BMW mechanic in Reno thankfully I got a second opinion. read more

Our daughter's car broke down on highway 80 coming up the hill... towed to CoAuto. I had called to make sure they could accommodate us on NEW YEARS DAY!! They were opened, although they were unable to get to the car until Jan 2, everyone I talked with was great. They evaluated the car and determined the head gasket was blown. They sent me a report with all the details of what it needed to repair it. They were honest and very thorough with everything the did. I would use their services again. Unfortunately, had the car towed to a wrecking yard. read more

Bar none, the best shop in Reno area for all your car needs. Whether it is a simple oil change or major car repair, Co auto is the only shop I trust. If you are looking for a local and sustainable shop in the Great Basin area, look no further. The superior level of communication and customer service and the quality of the service is truly unmatched. It is very challenging to find an auto repair shop that you look forward to going to, but with the complete transparency, honest service and diligence, this shop has taken the headache out of car repairs. Despite major snow storms and a delay on parts, the shop was still able to complete my repairs ahead of schedule (plus provide a free car wash and vacuum!) Huge thanks to Rochelle and Anthony!! Truly impressed by the thorough communication and the detail to care on my vehicle. read more

I would definitely recommend CoAuto - they're local, their customer service is on point and they will take excellent care of you and your vehicle. I was very impressed with my experience and will definitely rely on CoAuto's services in the future. read more

Man you guys couldn't get any cooler or honest I swear! Rochelle and Matt you two are the best I really appreciate you both. Helped me with my Lexus RX450H because of a transmission leak. Yesss they do work on hybrids! Thank goodness because doing business with them was so easy and smooth. The whole team rocks and I'm so thankful for all of you. :) read more

First off when your regular mechanic recommends a place then you figure it's got to be good. Then when they come with a price that's about $150 LESS than the "traveling on the road mechanic" quotes to fix the transmission I knew I was in the right place! Thank you CoAuto!! read more

Voting with your dollar is important, which is why I chose to service my car at Co Auto. These are honest people and transparency is a priority. I received updates and pictures of my car, got to approve any work through a link on my phone and paid a vary fair price. The people were exceptionally friendly and their community consciousness is admirable. Co Auto is great Reno business that I plan on read more

This place is pretty amazing. Very prompt and courteous. Paperwork was crazy thorough. Prices might be a tad high, but considering their commitment to the community - understandable. Shop was very clean, waiting room terrific. Already made another appointment. read more

Office staff very friendly; service staff very thorough. Great experience. Highly recommend.

Friendly and courteous and my car was going to be there for a little longer than anticipated so they offered to drive me home. the oil change was a bit more than I expected but I collected some co auto coupons so my oil change was a lot less than I expected. read more

These people are the best! This is my second time having them check my car out. James is fantastic, and kept us completely informed as they went through our car. Here's the biggest part...they are HONEST!!! As a woman, this is the most important aspect of any mechanic I go to. The ladies know what I'm talking about ;D. CoAuto is the best, most honest, professional place around! I drive 40 miles for them to take care of my cars. I will continue to do so. read more

Customer service was superb. Facility was very clean and they took car of my vehicle like it was their own. Anthony and Vinnie were very courteous and thorough. I came in today because of the oil change special for healthcare workers they had which I thank them very much. This companies generosity is top notch. read more

I have never worked with a more professional and outstanding business in the auto world. They provide world class customer service paired with tremendous knowledge on auto care. read more

left my car ('01 Hyundai Tiburon) at Coauto for a pre-trip check up, electrical issues. They replaced battery cables and said all good. We almost made it to Susanville when the car "Died"! AAA towed the car to a service station where they checked the car and found that the electrical system looked fine, that is until you turned on the headlights. They had to replace the alternator, after which everything was fine, with one exception. I will never go back to Coauto again. read more

This is the best auto repair shop I have dealt with in years. The staff is really friendly and the way they communicate with you is amazing. Clear options on what needs to be done. I wouldn't take my car anywhere else read more

i needed to purchase a ecm (electronic control module for my ford sport trac. i was told i had to bring my truck in to get it assessed. my truck was not running, and it would have cost me several hundred dollars to get me truck towed to co auto and back. my mechanic told me what i needed. co auto would not sell it to me. i got online and found a company which is sending me a pre-programmed ecm for about $150 less than what co auto wanted. steve smith read more

Just had my oil change here and it was fantastic! I've been searching for a good, honest mechanic here in Reno. I took my time and I happened to have a conversation with Anthony and I decided to bring my car in. They went above and beyond, rotated and filled my tires. There always is the doomsday moment when you're getting the maintenance report but fortunately I was good to go. They mentioned minor preventative measures to act upon in the future, but it wasn't the stereotypical pressure I've received from mechanics who demand something must be fixed. Overall, they were fast, thorough and a trustworthy group of people. I've found my auto shop here in Reno. If you haven't found one yet... you definitely should come here! read more

Came in for one issue, they used smarmy hard sales tactics to talk me into unnecessary repairs and then asked me to pay again for the originally requested repairs. The attitude is very much about exploiting a knowledge gap. Bummer for the community. read more

Extremely pleasant experience in a disheartening time. My vehicle was vandalized and everyone at the shop I worked with, I had most contact with Rochelle, were incredibly prompt, empathetic, and compromising when things didn't go as planned. Highly recommend. read more