On June 11th, I left two purses and a pair of shoes at Waldorf Shoe Repair, and the female staff…read moremember assured me that my items would be repaired and ready for pickup within a week. However, when I returned two weeks later, nothing had been done. She promised that if I came back the next day, my items would be ready, but that turned out to be untrue. Once again, she provided excuses for the delay and advised me to call before my next visit. When I called, the owner's son answered the phone and abruptly hung up while yelling for the staff member to take the call. When she finally answered, my items were still not ready. The following day, I went in again to retrieve my belongings, only to find they were still not available. I requested a refund of my deposit, and I had to assist her in locating my items, which were scattered throughout their disorganized shop. The owner was present during this encounter, and when I explained the situation to him, he was not particularly helpful.

Upon dropping off my shoes, I was told I'd get a call once they were assessed. Weeks went by with…read moreno updates. When I started calling to check in, I was repeatedly told they'd "call me back," but I never received a single follow-up. Over several calls, I got conflicting answers -- first that they didn't know where my shoes were, then that they'd been found, and later that parts might need to be ordered. None of that ever happened. When I tried to get clarification, the staff were rude, condescending, and completely unaccountable. They blamed me for "missing their calls" or even claimed they had "never received" my calls, instead of taking responsibility or offering a real explanation. I double checked my received calls and hadn't received anything from them, so I tried to give them the benefit of the doubt and asked if they had my number written down correctly, which they did. After a month and a half of this back-and-forth, I told them I'd come pick up the shoes myself if no progress was being made. I was again promised a call the next morning, which never came after I had waited two days. When I finally drove 45 minutes each way to retrieve them, I found that the shoes hadn't been touched at all -- not even disassembled. This experience wasted three hours of driving and a lot of time and patience. I understand delays happen, but the lack of honesty, accountability, and professionalism made this one of the most frustrating customer experiences I've ever had. I wouldn't have had any issues if they had taken accoutnability or communicated what was going on, I really wanted to support a local business. But it seems that I'll have to ship my shoes off to someone else to get them done, a month and a half of waiting with no progress or updates is a little ridiculous to me.

Very poor workmanship with shoe repair. I have had shoes repaired before at other shops and have…read morenever seen results so poor. I echo the other review in which my shoes (two pair) came out damaged and cosmetically undesirable to wear due to scuffing. When I asked for the work to be corrected, he got argumentative and said he would only fix it once and if it wasn't right, I would have to deal with it... Very unprofessional behavior and indicative of the workmanship.

If you have any shoes, do NOT take them to this hellhole. This place is absolutely horrible and…read morecompletely unreliable. They destroyed three pairs of my shoes by just stuffing random crap together and calling it done. The heel on my boots had black marks, and instead of cleaning it, they just left it and didn't try to blend or sand it down like idiots. My leopard Gucci shoes' heel was supposed to be replaced, but instead, they wrapped some dumb stuff around it to cover up the fabric coming apart. When I tried to get it fixed somewhere else, they had the audacity to snatch it back and make it worse. This place is a total disaster--unorganized, no proper system, just a bunch of screw-ups doing whatever the hell they want. Do NOT send your shoes there. Worst fucking place ever.

Have used this business twice to repair my boots Everyone is friendly. Fast and thorough repair.read more

Casmera should not be called a shoe repair shop. They should be called 'leather repair.' Over the…read morelast four months I have had three separate leather items repaired, cleaned and re-stiched/seamed. I had a leather jacket and two purses repaired. Bar none, the repairs were the best I have ever had done anywhere! The quality was outstanding! Their attention to detail is not something I see anymore. On all three repairs they found extra items that needed TLC and did them without extra charges. The staff is always friendly too. I would rate them 4 & 1/2 stars on their workmanship if I could. I would give Casmera 5 stars if they were not so in demand and took longer than expected for all the jobs. That is a great problem to have. Also, striving toward better communication with their customers about the repairs would definitely give them five stars. Don't go anywhere else. Go to Casmera. They were out of the way for me, but so worth it!

Website says temp closed meaning weekends , so I went there on a Monday at 9:30 as they open at…read more8 but no one was there . I called them to ask where the closed and they ask me to come back at 10 . I came back at 10:30 door still locked no one there so I called and was told they will be there in ten minutes was in traffic and stopped to get something to eat.. Needless to say I didn't take my shoes there to scare I wouldn't get them back as needed.. Terrible customer service ..

I have to agree with a previous review... It's very unprofessional to not adhere to posted business…read morehours. I've driven out here twice in 24 hours to patronize this business -once from Gaithersburg, another time from District Heights, both during the posted business hours- and neither time has this business been open. What's the point of doing great work if you aren't open when your customers need you, and when you claim to be open? Smh...

Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

I carried my broken suitcase into the store and although I was the only customer inside, I felt…read moreignored long enough as to wonder if the man sitting down was a customer and not the repairer. He and the woman behind the counter were trading news. Finally, they acknowledged me, took a very quick look at what I wanted done, said it would cost $200+, and indicated it likely wasn't worth me paying to have it fixed since it would cost the same as a new suitcase. I needed a complete wheel replacement and asked about them fixing the collapsible handle that had started getting stuck. The cost for just the handle, oh my! I really appreciate that they didn't waste more than five minutes of my time. I didn't feel like they wanted any of my business though.

Having recently relocated from out of state, I needed to find someone who could put a lift on one…read moreof my shoes (one of my legs is significantly shorter than the other). I called a number of local shoe repair places and Clarke's was the first one to answer that had weekend hours so I opted to give them a try. Initially, I dropped off the shoe and was told I would get a call with an estimate. I dropped them off on a Saturday and had heard nothing by the following Sunday so I reached out via Facebook messenger and left my number. I was called back by Farrell, the owner, and given a quote, a time estimate and an option to pay via PayPal (they don't do credit cards). Once that was all squared away, Clarke's went to work on my shoe. When it was finished Farrell called me to let me know I could pick it up and explained a little about what he did to the shoe. While Bel Air is a bit of a drive for me, the customer service and quality of the work that Clarke's provided means I will be returning in the future.

This man has touched my heart through craftsmanship! He has fixed my moms luxury bags and shoes and…read morenow ever since she told me I have come to him! He just fixed a strap on my luxury purse that is a vintage piece. His prices are very decent and he really takes his time. He had one of my moms pieces for over a year due to covid but he wanted to also make sure it was PERFECT...and when I tell you he meant that...he truly did because it came out AMAZING! Looked brand new! All in all he has now found yet another loyal customer. If you need shoes, luxury handbags or anything such as a strap that is leather take it to this guy, he won't let you down!