Customer service is horrible. Quality of repair is poor. The person running the store blame customer for bringing in a repairable item. This is why we come to you is to fix our beloved belongings. read more

I would never come back here. The owner John said he didn't need the heel caps that came with the shoes because they use the same but you can see they don't have the same. Super bulky and I request for the high to be cut down per the owner advice but it doesn't feel like that was done when I wear the heels. The gummy's on the black shoes is black around the edges. The 4th picture is a shoe that I only wore once and the gummy on one of the shoe has a gap and the guy Chris who did it said it was my shoes which he seems to blame all of his horrible work on the shoes. I said then why does the other shoe not have a gap (see 5th photo). Last but not least my brand new nude shoes that I just got and never worn is absolutely ruined!!! The shoes are damaged with black shoe polish, scrapped up and the work done on it was horrific. I'm so disappointed and when I asked Chris about it he said it was the shoes fault. Photos 6 through 12 is a brand new pair of shoes worth $1100 and never worn but look at them now. I should have taken my expensive shoes else where and I regret ever going here or bringing them coffee/donuts. Never again!! The owner has the nerve to say I brought in nearly destroyed shoes!! Sir you are never there and I brought in two more pairs which one was brand new and the other one was worn once! I called the shop to speak to you and you are never there John and Chris never knows when you are coming in. You all ruined my shoes and I will be calling my bank to fight the charges. read more

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Marlow shoe repair gave new life to two of my favorite pairs of shoes. I've had these Dior boots for over 15 years and the wear and tear was really starting to show. On top of that, I tripped and managed to separate the heel completely while also destroying some of the leather. Realistically, I knew that it was time to let them go but couldn't bring myself to do it. So I put them in the back of my closet for a couple of years and tried not to think about them. Then, Marlow Shoe Repair came into my life and promised me they could be saved. I had low hopes but had nothing to lose so I went for it. I am very happy to report that they did a phenomenal job!!! They look as good as new and the heels actually feel better than the original even! It was the same case with the Chanel heels. I made the mistake of wearing them on the cobble stone streets of Paris and destroyed them! However, Marlow came to my rescue once again and they are pristine. I'm generally pretty difficult to please but I have nothing but rave reviews for these guys. They shoes even smell new read more

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The cobbler performed a miracle. I had a pair of Dior flats restored. He went above and beyond my expectations. I am very pleased.

Hard to find a place that actually repairs shoes and other leather gear. Not many places like this that are still around that do great work without the rush. read more

Will recommend to anyone for shoe repairs. He does a great job! Very passionate in his work.

I love this place. I took my friend shoes there that another shop majorly messed up. The owner took one look at those shoes and immediate took them to the back and performed and miraculously transformed them to new. I am so happy and can't wait to return the shoes to my friend. I will definitely bring all my shoes that need repair here. read more

I walked in having very low expectations understanding businesses have changed since the pandemic and I needed my shoes repaired last minute. I walked in and requested just to have my heel tips replaced and the gentleman behind the counter (John) took my shoes told me to relax and immediately began working on my heels! I was in and out in 10 minutes! I am so pleased with their work and I will be back and will be telling all of my girls to come here!!! Thank you again....good customer service is so hard to find sometimes in this neighborhood...i left happy and excited and relieved!!!! read more

Marlow Shoe Repair - Replaced my heel tips and repainted the heel where they saw chipping! I didn't even ask for that but I'm so happy they did it!!! $14 total - Shoe Repair Near Me - Temple Hills, Maryland

I was told by another cobbler that the repair work was completed with vinyl. Marlow Shoes denied this, but generously offered me a refund, which I accepted. read more

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Writing a review on behalf of my mother. She took a pair of clogs to be repaired. Her request was to replace a gold nailhead in the front of the clog. The owner replaced the nailhead with a gold screw that looks nothing like the original nailhead. He also destroyed the wood inside of the shoe making it unwearable. The wood was damaged and nails are sticking through into the inside of the shoe. When my mother picked the shoe up, she showed the owner the damage and he denied responsibility and yelled, "Get the f*** out of my shop." My mother left the shop embarrassed and afraid. Please view photos. There is also piece of tape in the shoe that the owner placed to identify the shoe as his work. read more

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Let me begin by presenting flowers to this establishment. Exceptionally adept at creating shoes, fixing them, using high-quality materials, etc. As a regular customer, I often brought back the same pair of shoes and boots. I was devastated to learn that my boots (knee high leather Stuart Weitzman) --which I had received as a gift from a deceased family member--were likely donated because the ticket I presented was a year old. I paid for the repairs in advance and was asked to leave the boots because upon picking up the boots, they needed a little extra attention (gosh, wish I would have taken them then). Though I've called left my number and made visits to retrieve the boots within that period and thought I had established a rapport I am heart broken. I even mentioned to shoe cobbler's assistant that I had been in and called, he said, "It did not matter". One has two options when learning they have a devastating illness: let it bring you down or accept it and go on (I went with the latter). I've recovered, in remission and now caring for a loved one diagnosed with a blood and bone illness. John offered much encouragement and even helped me set-up my iPhone after my Blackberry stopped working back in April. Again, a great establishment. read more

The workmanship here is shoddy to say the least, and the man working there knows nothing about customer service. Brought in a pair a boots to have the lug heel replaced. Both shoes were level when they were left to be repaired. When I picked them up, the lug heel had been replaced, but the left shoe is sitting uneven (the heel sits up in the back) while the right shoe sits flat and even from heel to toe. This man, in the name of customer service, wouldn't even take the time to try to shave it down a bit to make it even. It wouldn't have taken much to do it, and you could clearly see that they were uneven. This man immediately started yelling and arguing and refused to consider what was being "SHOWN" to him. Anyone could see that one is flat and the other is not. The man that works there is extremely unprofessional, argumentative, and unwilling to work with a customer in a kindly manner. The man there is very mean and nasty and refuses to service the customer properly even when warranted. If you're looking for professional and courteous customer service from a shoe repair establishment, this is not the place. If I could give the rating of "0", I wouldn't even give it a one star rating. GOOD LUCK!!!!!!!!!! read more

I have owned a large Coach tote bag for 20+ years. I took very good care of it and rarely used it, but the zipper detached from the bag. I decided to try to have it repaired because the cost to replace the bag would be outrageous. I decided to see if Marlow Shoe Repair could repair the bag. Christian explained that he would have to meticulously remove and replace the zipper by hand because of all of the leather detailing. Christian provided outstanding service and went beyond what was requested to make my tote bag look brand new again!!! If possible, I would give him 10 stars! read more

He stole my bag that's it that's all I took 2 bags for repair he was really nice so I trusted especially since I was referred he gave me 2 bags back but 1 wasn't mine I told him he kept saying I don't have anymore fake bags in the bag fake or not they were mine he switched my bag off for another bag and I'm so upset that bag was especially made for me I picked the way the bag would look and everywhere I went ppl asked about that bag HE STOLE MY 1 OF A KIND BAG read more

I can always count on Marlow Shoe repair for great service. My shoes and purses have been repaired here. This business has been around for a long time and still holding on. It's hard to find good businesses these days. read more

Oh My! I just picked up a pair of boots and two authentic designer purses. Wow! All items look brand new! What I appreciate is that during drop the craftsman inspected each item and solicited my guidance on what I wanted done. He took his time explaining what could and could not be done. Lastly, he was honest about the time needed for quality craftsmanship. The boots were resoled and polished to a brand new shine. The purses look just like they did from their respective retailers, All the nicks and dings were repaired. The insides were cleaned and outside polished to perfection. The color matching, where necessary is flawless. Based on the outcome, the cost was worth every penny. I'll be back tomorrow to bring additional shoes. This is a one-person operation, at least the two times, I have patronized it. Patience is required during peak times. The lady in front of me did not have her ticket. Yet, he graciously and patiently searched for her shoes. Excellent service! Gem in the community. read more

The customer service was very good. The guy was very helpful and explained how he would be repairing my shoes, and completed the job in the time frame that he said. I have been looking for a shoe repair shop and have finally found a good one, will return if needed in the future. read more

I thought it was over for this purse,but marlowshoes made it look brand new again...they even bought the value of my purse up. They fixed the handles and added a nice leather trim Around the bag...they really bought my bag back to life. I know it will last for a very longtime now! read more

Marlow Shoe Repair - Straw purse - Shoe Repair Near Me - Temple Hills, Maryland

Marlow Shoe Repair has taken care of my shoes & other leather goods for over 15 years. From Steven Madden to Christian Louboutin and Giuseppe Zanotti, they have consistently done a great job with all of my most prized possessions. read more

Horrible craftmanship. Very pricey. And customer service that is so sub par it's almost none existing. read more

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It's unfortunate that in these difficult times a business would be haphazard with their customers. I've used Marlow Shoe Repair on one instance before and they did a great job, which is why I decided to take my boots to them again. I called first and all they have is a voice mail saying they are open come on through. I noticed their hours to be sure I was within their open times. I get there only to find a note that they will be back in 30 minutes. I wait, and wait, and wait, and wait, and wait some more. I'm disappointed because they are in the neighborhood and I would like to patron them. I'll just have to go elsewhere to spend my money. read more

The very FIRST visit, I took about 5 pairs of shoes. The first thing the dark haired guy said to me when I took my shoes our of the bag was - wow, you've got some really good shoes. Score! I so appreciated the fact that he understood that these were GOOD shoes. Love when people recognize my shoe game! Then when I brought in a pair of Manolo's with a broken heel, the owner explained to me how the shoes were made juxtapose the way a woman's body is made. Genius! The owner also shared with me why he stays in Marlow Heights. Compassionate! And recently admitted that a pair of flat shoes (high end designer) were constructed poorly. He couldn't really do much about that. Honest! I take ALL of my shoes there. I recommend them to EVERYBODY! I am a customer for life!!! read more

I wanted to make sure these guys get a good review. Don't get me wrong this place is always busy whenever I'm there.. so it's no secret . I had two pairs of my work shoes repaired. Excellent service, knowledgeable, and fast. You won't be disappointed! read more

I've gotten purses, boots, and shoes repaired here, whereas other places stated that they could not repair. I'm very happy to be a new customer of Marlow Shoe Repair. read more

Finally found a reliable show repair place. Fixed my shoes and he also repairs just about anything.

My SO started going here to get his shoes repaired. There were many times when I picked up his shoes for him. The gentlemen in the shop are always polite and very knowledgeable about the shoes and repairs. I had some boots and heels that needed to be repaired, so of course, I brought them here. To get a shine and repair was Hella cheap. My shoes were ready in three days. They looked new again. I was impressed with the quality and price of the work. I highly recommend them! read more

Yesterday I dropped off 7 pairs of boots (cowboy and motorcycle) and my wife's leather backpack. I was told that it would take roughly two weeks for the work to be completed, but that I'll receive a call if the work was completed ahead of time. Due to the nature of the work, I felt like two weeks was actually good timing. Fast forward to early this afternoon and I received a call letting me know that my items were ready for pickup! I couldn't believe it. I've always loved the quality of work of Marlow Shoe Repair (I've been a customer for nearly 10 years), but this was above and beyond what I expected. The work was so well done, that I have to leave this review across multiple platforms. Quality work, excellent customer service, and great prices! Definitely stop by! Great store and staff! read more

I went to this shop hoping that a hip brace could be repaired. I needed to replace parachute buckles and strappings on my daughter's hip brace. I attempt to hand sew the pieces but I did not feel comfortable that it would hold. i needed to be sure that the belts were secure. Within minutes; the repair man solved my problem by adding snaps! I am very pleased with the results. I briefly spoke with other customers while waiting. They all agree this is the best shop in town! read more

I came here with nubuck dress shoes that got damaged with clay mud. They cleaned them to brand new! And trust me, they were old and the mud got dried and caked on. These guys are experts at their profession! read more

Recently, I dropped off 4 pairs of shoes and all were repaired very quickly and repaired very well. The customer service was truly remarkable. My Ferragamo shoes were vintage and had multiple problems with the sole, but Marlow Shoes was able to restore beautifully. The Ferragamo shoes were previously repaired by another shoe repair stores in Tysons Corner Mall and the soles fell off after less than 1 year and was unwearable. Again, Marlow Shoes repaired this really well. Lastly, Marlow Shoes placed their special Italian-made red soles on my Louboutins. I have not seen another shoe repair store able to put the red sole on these shoes and of course, we (shoe lovers) want to preserve that red sole! You can't go wrong with Marlow Shoes! read more

This place is absolutely horrible!!! I took well over 12 pair of collectors edition Nike/Jordan's to Marlow Shoe Repair (Tech's name is Christian) to have the soles reglued! After keeping my shoes for the majority of the year (kept postponing my pick ups due to their claims of repair challenges) they failed to fix a single pair!!! And when Christian finally admitted to me that they could NOT fix any of my shoes, I came in to pick them up only to find them all recklessly tossed in a filthy plastic container and covered in black dust/dirt and now completely destroyed! I will NEVER solicit this dump again! I greatly regret ever going to this place!!! As now my collectors edition shoes that simply needed some sole regluing are now still needing the soles redone and filthy in ways I'm not sure can be cleaned!!! I advise any/everyone to NEVER solicit this negligent crap while of a "business"! To boot When I confronted Christian About the ooor condition of how he kept my shoes he called my shoes "all trash" anyway and claimed "no one can fix these soles, so so what that he dogged them all out with black dust and dirt" they laces and uppers of all my shoes are now filthy which they were not when I took them in for simple sole glue work! Marlow Shoe Repair is The WORST!!! Customers BEWARE!!!! Do NOT do business with this crap whole!!! I regret ever going in there!!! Heed my words!!! #MarlowShoeRepairSUCKS Sincerely, LA read more

Took my purse for repair. My purse was done on time and the price was so cheap I couldn't believe it, however a few days later my purse is broken again. read more

I just walked out of this place of business feeling like crap! That's not because of the product service but, due to the manner of how the owner with "more than 30 years" of experience dealt with me as a former customer. I had a purse strap repaired, but didn't notice until recently that it was glued and not sewn, like the original strap as I assumed it would be. So, I returned with the purse to inquire about this. The nice Black man (I wish I knew his name) took the purse to the back... then the owner came out "to address my concerns" however the tone of the conversation turned to him berating me for asking about other options because I wasn't expecting the glue, which I could have done myself. He did inform me that it could have been sewn, but they don't have the machine to sew this style; however, he guaranteed that the strap would not come apart because of the type of thermal glue they used. While still conversing, he walked away with the last word stating "I've been doing this for 30 years and have a line [ of 4 people behind me] of customers who can vouch for the work we do...." interestingly no one behind me said nothing. They looked like they just wanted their shoes, and this is the only option. I don't know....smh. But silence. Seriously, with 30 years of experience one would think you could handle customers much more professionally. I gave it 3 stars because of my previous experiences with the nice Black man and funny Hispanic guy (I wish I knew their names... slackness on my part) and the guarantee of the strip. My recommendation is that the owner stay in the back and let these two deal with the customers. I get the feeling that the store has been in the family for more than 30 years and passed on to the son. I may be wrong, but it's my theory. At least in my head, it makes sense as to why I received such treatment. Because most of his experiences have been sheltered in one particular world. I really try to analyze and see where things may have gone wrong, but I was in a great mood before going into this place. Now, after sharing my experience, while listening to "happy" by Pharrell, I am back in a great mood! P.S. I chose this place because of Josie's 5-star experience. Unfortunately, I did not have a similar experience with the owner. read more

I took my Burberry slip-back black high heels to Marlow shoe repair. The bottoms needed to be replaced and the leather was moderately damaged and the color was blunt. The next day I received a new pair of Burberry shoes. Well, they were not a new pair, but the pair I had given them the day prior. I swear they looked better than when I first bought them. They replaced the bottoms of the shoes and polished the leather so they brand-new again. The service was amazing and flawless. I'm a lifelong customer of Marlow. Hanna, the man who helped me, was amazing and is so knowledgeable. In the past I would throw away old shoes even though they were designer and cost me a lot of money. From now on, I'm going to take all my shoes to Marlow so that I can keep them longer. What a great find! read more

Great place to get your shoes fixed. I went to have my heels fixed on a pair of boots. I wore the heel down to the nail. They fixed it perfect. The only thing that wasn't pleasant was the customer service. They guy who took my shoes barely talked to me. he had me to sign a paper and he just handed me a ticket without explaining anything to me. I guess he assumed I knew how things worked (which I didn't being as though this was my first time here). But overall im happy with the work done on my shoes, just not the customer service. read more

Best shoe repair in the dc area. My mother sends me with her $2000 shoes to get it repair here. Try once and you will keep coming.

This place is great for shoe alterations. I brought them my Valentino boots to add a zipper. I don't understand how any designer can make boots without zippers, but that is another story. To even get my feet into the boots, I would need zippers. The owner spoke to me directly and assured that this can be done easily without damage to the boots. The cost of the alteration was quite reasonable as well. A week later, I went to pick them up and they look and fit beautifully! I will definitely be back with more shoes and boots. read more

The worst customer service ever after giving them business for over 15 to 20 years the guy who works there told me today he didn't care how long I was giving them business my order was not ready as promised twice. He never started working on the repair of my boots or purse. I will not be recommending this shoe repair store to anyone else ever again. read more

Best shoe repair in the DMV. I have been going here for years, and my parents used to go to the store when the current owners Dad was running it. Great work, especially on designer shoes, boots and purses. ( He even repaired my luggage!) I highly recommend this place. One caveat is they can be slow....... read more

I think the only thing that this repair shop can improve on is increase the number of repair guys they have. I don't know how many they have right now, but I think if they have more, the turn-around time of the repairs is going to be lessened significantly read more